Australian Newsagency Blog

Following up my complaints here about the gross and repeated oversupply of Reader’s Digest to my newsagency by distributor NDD comes an email overnight from an individual documenting poor treatment by Reader’s Digest:

I am not a newsagent myself but rather an individual who has received unsolicited subscriptions and bills for the magazine which I did not order. The latest being a letter saying that goods were returned to them being undeliverable despite me informing them I do not wish to receive any further correspondence.

Unhappy with the resolution of his complaint, my correspondent has made a formal complaint to the ACCC and a Principal Investigator has been appointed to handle the matter.

One reason systemic oversupply to newsagents remains unresolved in the lack of attention by newsagents to lodging formal complaints to bodies such as the ACCC.