I watched a customer browser Woman’s Day, New Idea and the Herald Sun earlier this week. Browsing is not the right word - she read these almost cover to cover over twenty minutes, tucked away in a corner of one of our shops. I thought she was up to no good so I watched her, the whole time. She licked her fingers prior to turning each page. When she was done, she dropped all three titles near where they are displayed, but not quite right. No manners at all.
I’m okay with browsers, even those who appear to never buy anything. What I don’t like is browsers who leave their saliva behind for paying customers to touch. Who wants that?
Some days, customer experiences are wonderful. Other days, they are frustrating.
1 response so far ↓
1 John Silver // Jan 30, 2008 at 11:57 AM
What about the pigs who approach the buffet and use the serving spoon to taste the food? Or the grubs who use their fingers to remove unwrapped sweets from a bin and taste them? Or the disgusting animal I worked with who emerged from the toilet, gingerly passed two fingertips quickly under the cold water tap and proclaimed he had washed. (His name was close to his nickname thereafter: “Poo fingers”.) Or the creature who took a clean plate, served himself with fruit from platters in the lunch room, then cleaned it by passing it under the cold water tap while rubbing with his fingers, dried it with a paper towel and place dit back in the cupboard with other clean plates. The kitchen has two dishwashers!!!!
I am no longer shocked by the filthy behaviour of people, or the speed with which sniffles and other illnesses circulate around the office.
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