Ryman the stationers
mark on May 13, 2008 5:56 AM · 1 Comment
If you’re ever in the UK, be sure to check out a Ryman the stationers store. This stationery chain has an excellent local small-store format. As I have blogged here before, the stores feel local, independent – right down to the handmade (using a rubber stamp) business cards they have at the counter (very clever). It is only when you visit several in a day that you can see the corporate foundation of the business.
I understand the difference in retail in the UK to Australia, especially in comparing London to Melbourne or Sydney. Back home we have space and tend to drive more to shop – hence the proliferation of larger format stores in the stationery space - Officeworks, Ofis.Â
The Ryman offer is fascinating, partly because of the stock they fit into a small space. On first glance the stores feel cramped and therefore difficult to shop. Soon, you feel so surrounded that there must be something here to buy. I like the cramped feel. It oozes range. I’ve certainly some away from today with some ideas.Â
Category: Stationery · retail
1 Comment↓
1 Varsita Vekaria on May 14, 2008 5:36 PM
I guess it all comes back to customer service. Today i called our card company ACE OF HEARTS and the owner answered the phone, i was enquiring about my credit for the cards that they were going to inform me about three weeks back and i decided to follow that up. The LAdy just rudely asked me whats my problem and goes ahead to tell me she will send someone to pick up any extra stock i have from their company and i shouldnt call again. How disgusting is this customer service.
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