The anger of newsagents about the Bill Express mess continues to grow. If what I hear, more groups are forming looking at legal action and more individual newsagents are seeking their own legal advice.
While some are focusing on the agreements newsagents signed, others are focusing on representations made which guided newsagents to sign these agreements. It is this latter focus which is interesting but more complex to consider.
Newsagents preparing to seek advice could benefit from:
- Gathering all documentation they have about Bill Express: Agreements, brochures, magazines with articles about Bill Express, letters, file notes and records of phone calls. For example, if you relied on the information in any Express Shop Update such as Issue 3 on July 14 which stated explicitly on page 3 that the $210 a month national advertising screen rebate is a “guaranteed commitment”.
- Recalling and recording details of Bill Express related events attended: who invited you, how, what did they say to invite you. Who spoke at the meeting and what did they say.
- Recalling and recording details of any other information and or advice upon which you relied in making your decision to go with Bill Express.
Who said what and when in encouraging your decision top commit to Bill Express could be considered of interest by your legal adviser if the information on which you relied has subsequently turned out to be false or misleading.
Newsagents need to present all possible information to those advising them through the current Bill Express issues. Too narrow a focus could result in a missed opportunity.
JUST RECEIVED A FAX FROM ANF ON BILL EXPRESS ALTERNATIVES FOR EFTPOS AND ELECTRONIC MOBILE RECHARGE.
THERE WAS NO ADVICE ON OUR OBLIGATIONS OR HOW TO CANCEL OUR CONTRACTS WITH BILL EXPRESS.
Helen, to reduce fraud, improve speed at the counter and achieve the best sales result, mobile recharge is best done through point of sale. If the ANF was attentive to the needs of newsagents it would promote this. Mark
Mark;
Having used Ezipass at Beechworth and now Seymour, and found the ease of its functionality, why are The ANF not supporting or promoting the platform? Surely they can see the benefit from using the platform at point of sale?
vaughan
i think the anf were attentive to the needs of having all products available in the one unit. would be interesting to see if they would have still chosen not to mention ezipass even if all products were available.
The ANF offer still has a 3yr lock in period. Why would you jump into another long term contract that does not have a get out free clause in it. Surely we are not that stupid again? We got into ezipass because there was no lock in, we need to look before we leap
There are a lot alternative on the market. For example, StGeroge or Commonwealth EFPOS which link to epay and touch is also options. But the key issue here is how we can get out of BXP’s contract.
I don’t mind trying ezipass later on. But this time I need to think twice before jump.
Clement this is where eziPass works for you since there is no cost and it does not compromise your BXP contract.
I think ANF is only attentive to what is going into their pockets. Never trust them again. They are taking a large commission from Western Union now (which explain our low commission) for doing bugger all.
St George have told me they have a $550.00 “break fee” for leaving them and taking on another eftpos provider. Does this apply to Ezipass users? If so, it makes the $200 ANZ fee look reasonable
Rick, the break fee is the same for all st.george eft customers as far as I am aware. The ANF fee has just doubled. for ezipass itself, there is no break fee but that relates to mobile and phonecard and not eft fees. Mark