Many newsagents reported receiving between 20 and 100 emails from magazine distributor Network Services yeatersday about credits and supply going back several months. I am not aware of any newsagent successfully making contact with someone at Network about this. I tried several numbers, including people who can bypass the usual call centre queue, and got nowhere.
Magazine distributors need to understand tht newsagents work when other businesses take a summer break. To not provide customer service this time of year when your software goes haywire is poor form from Network Services. The cost in lost time is frustrating.
The Tower Systems help desk took calls about this because Network was not responding.