I am disappointed that the XchangeIT help desk will be closed next week. This speaks to their care for newsagents and their seriousness about providing good customer service. For newsagents, next week is a regular week with magazine deliveries, challenges over getting invoice files and questions on sending sales and returns data back. With the XchangeIT help desk closed the newsagency software companies will, again, provide cover.
Will it make a difference?
Everytime Ive called them its the POS or the Distributor that is the problem
XchangeIT client now saying skeleton staff will be operating.
to take calls and tell us that they are shut for xmas and will get someone to callback after holidays no doubt. lol…… merry xmas to all
Disappointing. What else is there to say? Oh, that they fail on continuity of service! Haha.