The computer system running the Ancol business in South Australia has been inoperative this week. The newsagent who shares the information explained the impact:
Orders are being manually picked and are taking and extra couple of days to come thru, and then there are no electronic invoices.
My understanding is that communication from Ancol has been poor, leaving newsagents to chase information, spending more time away from running their own businesses.
The issue is, apparently to do with a server. Professional IT infrastructure managements that a systems such as this has built-in redundancy, better serving customers in times of failure of almost any size.
For Ancol’s customers to be without their usually good computer services this week is dreadful for them and a blight on the leadership of Ancol.
I hope that newsagents in South Australia make their voices heard to those leading the co-operative.