Newsagents need to approach their roster with care since labour can account for between 30% and 50% of all gross profit earned in the business. Too often I see newsagents staff for comfort and out of fear of shopper theft and thereby cost the business more than if shopper theft had occured.
It’s a calculation you need to make on your situation. I’d say saving money off the roster will deliver a more beneficial outcome than paying more in labour and reducing theft – if your shop layout is good and if you have good theft management and mitigation processes in place.
This is on my mind today as I have been in a couple of newsagencies where the roster carried extra hours because of fear of theft. The roster cost several hundred dollars a week more than necessary in my view.
The other note I’d make is that the more employees the greater the risk of employee theft.