Several customers have complained several times about the Spirit humour cards we have at one of my newsagencies. One makes a scene when they complain. Excellent sales t sales tell me that many customers are happy we have the range. While I don’t like offending customers I don’t see it as my job to shield people from everyday languages and images.
We listen to the complaint, thank them for their concern and explain that ours is a shop for a broad cross-section of people. While most accept this and appreciate us listening to them, there is this one customer I expect to see out the front one day with a protest sign.