Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

When was the last time you asked your retail employees for their business advice?

Mark Fletcher
January 4th, 2014 · No Comments

Small retail business owners often tell me that they feel lonely when it comes to the management of their business, that the have no one to turn to for ideas on how to improve the business.

My experience is that some of the best ideas for improving a retail business are in the business itself – in your employees, those who work in the business every day. The challenge for you as the leader of the business is to unlock the ideas.

Invite ideas / suggestions / tips / feedback from everyone who works in your business. Make it easy for their to share / submit their ideas. Here my suggestions:

  1. Setup a whiteboard in a public area at the back of the shop.
  2. Put an Ideas Book at the counter for people to write in.
  3. Create a Google document and share it online – giving all employees access.

Have no rules. Invite all ideas for improving the business.

I like the Ideas book best as it’s easy, cheap and accessible.

However you approach inviting ideas from employees, genuinely engage with the process, provide feedback, show that you value their input and that it means a lot to you. be open to being challenged. Trust the process.


Category: Management tip · Newsagency challenges · Newsagency management · newsagency marketing · Newsagency opportunities

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