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Tatts double-charges some agents instant scratch tickets?

Mark Fletcher
March 11th, 2014 · 19 Comments

A Tatts agent in NSW has advised that instant scratch books opened on Thursday February 20 and charged to agents on Thursday March 6 may have been double-charged. Check your account.


Category: Lotteries

19 responses so far ↓

  • 1 shauns // Apr 2, 2014 at 3:49 PM

    just found out about golden caskets free ticket prizes on scratchit tickets , can I ask how are others scanning /recording these through their pos systems ?


  • 2 Brett // Apr 2, 2014 at 4:08 PM

    There is a note on their webpage, Im treating it as a $4 win and a $4 sale


  • 3 Allan Wickham // Apr 2, 2014 at 4:10 PM

    Still trying to work it put Shaun, we are trying to find the best outcome. Tatts have provided a new work sheet but for our way of doing things this won’t help. We scan every scratchie through our tills and don’t allow discounts on lottery products. At the end of the day all this does is create more work for us “agents”.


  • 4 shauns // Apr 2, 2014 at 4:16 PM

    I thought it would be that but does that equal out ? really it needs to print out a barcodes indicating free ticket so you scan it and have a record of how many free ones you handed out ,so you have something to compare against in the event you have to balance out when things do not add up .
    If you do it as a payout then as a sale are you in theory ripping your self off $4 ?is it telling the tax man that you have actually sold $4.00 ? confused on this one


  • 5 Allan Wickham // Apr 2, 2014 at 4:24 PM

    Might do the same Brett. Still more work balancing end of day though.


  • 6 Bruce // Apr 2, 2014 at 4:47 PM

    We are treating it the same as a $4 win and a $4 sale, the same as Brett. Can anyone tell me whether this is correct or not? How else could we do it?


  • 7 Brett // Apr 2, 2014 at 4:51 PM


    Yes it is not quite right but you need a pos entry and a visual clue.

    So at the end of the night you are looking at the POS being out in ISI sales for say $16. The Casket print out should also say $16. If that’s the case you have balanced.

    So you then go back to the POS and minus those sales off the days take


  • 8 Allan Wickham // Apr 2, 2014 at 5:01 PM

    That’s all good Brett but the scratchie sales worksheet still won’t balance to the sale amount in your end of day reporting either. And if we have to stop to record the free one as a seperate item then customer has a longer wait. All in all a big balls up from GC.


  • 9 Allan Wickham // Apr 2, 2014 at 5:03 PM

    We also thought about a pos entry but you cannot have an item with a zero dollar amount.


  • 10 shauns // Apr 2, 2014 at 5:06 PM

    The year is 2014 we should not have to go back to doing manual balancing ,not sure a whole lot of thought went into this little idea . Come 6pm I just want to get out of the door I do not wish to be working out how many ISI sales I made for the day , not knocking your idea Brett because so far it is the only way of doing it so looks like that’s the way to do it


  • 11 Brett // Apr 2, 2014 at 5:23 PM

    We have added a step to our procedure for the next few days until its worked through properly and that’s to put the offending ISI on a spike – you should be able to check your balance then


  • 12 shauns // Apr 2, 2014 at 5:31 PM

    Brett I am thinking the last idea is best


  • 13 Allan Wickham // Apr 2, 2014 at 5:40 PM

    Maybe we could tell the customer to send it in to GC for redemption……!
    We will keep the offending scratchie too but aren’t we supposed to return ALL tickets to the customer…lol.


  • 14 Gavin // Apr 3, 2014 at 7:51 AM

    Haven’t been informed by Tatts of the exact mechanics of this, but reading the explanations there are some things in our (Tower) pos that can help.

    I’d suggest creating your own product linked to your payout department, called “Free Ticket” or similar with the correct price. Then add a touch screen button to sell the item when the prize is issued.

    Give the help desk a call if you need a hand setting this up.


  • 15 shauns // Apr 3, 2014 at 8:10 AM

    Still doesn’t help with stock control


  • 16 Mark Fletcher // Apr 3, 2014 at 8:32 AM

    The best situation would have been for Tatts to consult well in advance of launch.


  • 17 Gavin // Apr 3, 2014 at 9:35 AM


    In a sale where a free ticket was issued your sell 2 items. One item called Free ticket that is -$4.00. Then scan or sell the scatch ticket being given away at $4. This nets off the sale to $0.

    This will then allow you to maintain stock control and be able to reconcile the correct number of free tickets issued.

    Hope this helps.


  • 18 Mark Fletcher // Apr 3, 2014 at 11:02 AM

    I’ve opened a new thread so comments can go there.


  • 19 Gavin // Apr 3, 2014 at 2:16 PM


    For Tower users we have created advice on our knowledge base that details the best way in our opinion to handle these free ticket prizes.

    Click below to access the advice


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