Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Sunday newsagency management tip: be a proud owner

Mark Fletcher
April 27th, 2014 · 1 Comment

Sometimes when on the shop floor of my newsagency customers approach saying do you work here? or something similar. I can understand that since I am often not in uniform as I am only there for a brief visit.

In an instance recently I joked with the customer – work here? I own the joint! She laughed, thankfully. We then had a good discussion about a very specific card caption she thought we should carry. It felt like she talked more because I owned the business.

The interaction got me thinking that we business owners should do more than wear a shirt with our brand and a name badge, we should wear something letting people know we own the business – making ourselves a target … in a good way!

This is a way we can differentiate ourselves from big business competitors. In our newsagencies customers can speak with the owner whereas in competitor businesses they struggle to even get to a manager.

9 likes

Category: Management tip · Newsagency management

1 response so far ↓

  • 1 Brendan // Apr 27, 2014 at 3:22 PM

    A bulls eye on our back and a message…the buck stops here , please spend it…ha ha

    I

    2 likes

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