A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: May 2014

Who’d be a magazine distributor?

Source Interlink, one of the biggest magazine distributors in the US announced Friday that it will soon end “substantially all” of its business operations, putting 6,000 out of work. The Wall Street Journal report documents some challenges for the category:

Companies such as Source Interlink play a major role in the magazine business, arranging for printed magazines to be distributed to retailers large and small. It has become a more difficult part of the business in recent years, as consumers increasingly use the Web to read digital content, including magazines. That shift has upended the economics of newsstand distribution.

While this story has no direct Australian connection, the challenges and economics are not dissimilar.

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magazine distribution

Newsagents need to do better with pens & markers if we want more stationery business

officewpensPens and markers account for 33% or more of all stationery sold in a typical newsagency yet we do little to support such a hero category. Newsagents usually leave pens placed on a wall, in a permanent fixture, often away from the main traffic thoroughfare – almost like they are not important when in fact they are vital to the health of our stationery department.

We need to do better than this. The solid contribution pens and markers make is an excellent base off of which to drive growth. But it takes a commitment of space, time and inventory investment.

The photo shows what confronts shoppers at the entrance to an Officeworks store I visited this week. There is no mistaking their commitment to pens.

While we complain (me included) about Officeworks and their ethically questionable price based advertising, on their shop floor they pitch everyday stationery like pens and markets well.

We need to do better if we are to convince shoppers that we are destination shops in this category.

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Newsagency management

Cool Coles trolly impulse line

colestrolleyAt the entrance to a Coles supermarket yesterday I noticed a line of dump bins with $15 shopping trolleys. This is smart buying and placement by Coles. I’m sure they will sell out in no time – they would have done their homework.

Any retail business with excellent traffic like supermarkets and newsagencies – needs to actively pursue impulse purchase lines that leverage traffic opportunities beyond destination purchases.

I’m positing this photo of what I saw at Coles as inspiration.

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retail

Promoting another new partwork

sewstitchWhile I love artworks launches I wish they were better spaced out. We cannot do the launch of Sew & Stitch justice. While we found an aisle end for it, this is the worst promotional position in store – down the back facing the men’s magazines. We have no other space. Launching this title away from the other recent launches would have given it a better opportunity.

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partworks

Aussie newsagents are not the only ones oversupplied with magazines

ukmagspocketguideA colleague newsagent from Ireland shared this story and photo, demonstrating that the magazine distribution challenges that frustrate us here in Australia frustrate newsagents on the other side of the world:

The World Cup is fast approaching and we are inundated with various World Cup titles trying to cash in.

When going through my magazine delivery this morning I came across a supply of “Pocket Guide World Cup” which is a “box out”, not ordered.

That in itself is bad enough but what really took the biscuit is that it was clearly on sale in another shop first, as their “Centra” price tag is still on the magazines.

Obviously this Centra store returned the magazine to EM News who then decided to pass them on to me, thanks very much!

Its the old chestnut of not being able to get the titles and supply you need whilst battling the box outs you don’t need and can’t sell, especially the ones that other stores couldn’t sell either.

Looks like it’s the same issues for Newsagents all over the World!

I share the frustration expressed.

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magazine distribution

How selling sand helps sell magazines

sandWe sold more than $2,000 worth of kinetic sand in my newsagency in less than six weeks from this floor display unit on the lease line. If that was all the sand did for us I’d be happy. But it did more, much more.

Shoppers attracted by the sand often purchased other items – cards, magazines and gifts – in the same transaction. If that was all the sand did for us I would be thrilled. But it did much more.

Sales generated by the sand offer resulted in discount vouchers and side sand purchasers were usually not regulars they more often than not spend the vouchers immediately. In order of popularity the vouchers were spent on magazines, cards and impulse toys.

The sand helped drive magazine sales, some sales which we would otherwise not have achieved.

This is what retail is about – attracting shoppers with compelling products and offers and having product placement strategy that attracts shoppers deeper into the business, supporting this with a commercial offer that gets them spending more than they intended and underpinning this with promotion of categories that are at the core of what defines your business.

It’s been a thrill to unpack the value of of the sand beyond the sales of the product itself. The results show that some products are worth far more than the gross profit you achieve from them alone.

I am also excited by how more and more shoppers visiting to purchase other products add a magazine or two to their purchase once they are in-store. This is one of the reasons our magazine sales are so good.

Gone are the days of newsagents being shopkeepers doing the basics. We are in a complex business serving sophisticated and engaged shoppers. The more time and thought we invest in our success the more we will achieve.

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Newsagency management

Check out The Checkout and see how Bunnings and Officeworks fare on price comparison

The episode of The Checkout last night on ABC TV was terrific in covering the lowest price guarantee tactics of Officeworks, Bunnings and some others. If you missed it, watch for the episode on iView. The evidence they presented is an indictment of these large retailers and how they dupe consumers with expensive advertising promoting pricing benefits that are all too often not reflected in the reality of their shop floor pricing.

We need to bring it to these retailers, price comparing and showing our customers where our prices really are better – as is often the case.

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Newsagency management

Brilliant InStyle sales

instygwpInStyle sold out very quickly and we were fortunate to get extra stock and we’re set to sell out of that. The success is primarily due to one of the best gifts with purchase that we have seen for years. The Camilla iPad case and clutch have appealed to the target shopper perfectly.

We helped drive excellent sales with having the full cover on display plus the gift on display – showing the full value of the purchase. It has been important to promote this issue outside usual magazine fixtures.

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magazines

Nostalgia covers help Rolling Stone appeal

magsrstThe KISS cover on the latest Rolling Stone helps us pitch the magazine to the irregular Rolling Stone shopper, leveraging nostalgia interest in KISS. There are customers who will buy this issue of Rolling Stone because of the cover story but who will not look for it – this is where we have to do our job as professional newsagents of getting the magazine in front of them. I bit of extra attention can help us achieve incremental sales.

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magazines

Promoting BHG with newspapers

bhgnewsWe have the latest Better Homes and Gardens with newspapers today and through the weekend. This is where we will sell more copies than any other location in-store. Placement of BHG next to newspapers is the single most important placement of the title.

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magazines

Small everyday items like learner driver books can define our newsagency businesses

learnerdriverNewsagencies are destination shops for learner driver books. We often treat this destination product as a poor cousin, hiding it in the back of the stationery department when, in fact, we ought to treat it as a hero product – something to show off us as carrying.

One approach could be the creation of a learner driver display with these books, L plates, P plates, car magazines and in-car accessories we might carry. This way we could make learner driver books more of a hero product and remind our customers that we are the retailers for these types of products.

Newsagencies have other products like learner driver books – products that serve us well and for which we are well known. The more complete we embrace these and built incremental business around them the more valuable they become to us.

Back in our past there are many more opportunities like these.

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Newsagency opportunities

It pays to be connected

I supplier yesterday offered newsagents and other retailers a deal on a limited-stock range. 24 hours later it’s just about sold out. Newsagents who only look at emails every few days or who prefer to receive notices by fax or prefer a call from a rep have missed out.

Just as retail is changing rapidly so must we respond to opportunities quickly.

Lead times are shorter and fewer opportunities are open ended. The more connected more always on newsagents will get the better deals.

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newsagency marketing

Clever approach to advertising

adgirlsWith commercial advertising being out of the reach of many newsagents I thought it worth sharing this cool idea I saw in  Hong Kong at the gift fair – suitcases with sign writing being walked around.

I could see this working at local events with family members in uniform pulling the suitcases around.

I could also see something similar being done with sports clubs for kit and the like.

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marketing

Newsagent confidence survey highlights challenges

confidenceOf the76 respondents to my Newsagents Confidence Survey over the weekend, 60% indicated their confidence has decreased this year and 67.11% said the confidence of their customers had decreased this year.

Click here to access the full survey results.

What I found interesting in the results is that 26.32 of responders are either very confident or somewhat confident about business right now. That’s a good base off of which to build greater confidence in the newsagency channel. The 27.65% who feel average confidence is okay as well.

The other aspect of the survey is the gap – between very confident and not confident at all.

Confidence can be driven by many factors including noise coming at us from all sorts of directions. The real indicator of confidence ought to be how our businesses are doing and this is often a function of the investment we make – not as much money as attention.

The confidence of our customers can be boosted by us presenting a more confident and optimistic business. This comes back to how our business looks and feels.

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Newsagency management

Stationery News profile

I’m happy with the profile published by Stationery News recently. It accurately reflects my views on stationery and opportunities we have. For me, the key quote is:

Newsagents have control over stationery – what they range, how it is displayed, how it is priced and how it is promoted yet they all to often do not embrace these opportunities.

Our success or otherwise with stationery depends on us. reading the article again is a reminder that we can do more with this core department.

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Stationery

7-Eleven pulling out of selling Tatts lottery products

Tatts Group has announced that from June 30 7-eleven stores will no longer be selling their products:

By mutual agreement, from Monday 30 June 2014, Tatts products will not be available fro purchase from Tatts Quick Outlets which are located in 7-Eleven stores.

This change has followed an assessment of the viability of the Tatts Quick model, which sells a reduced product offering, as a distribution channel for Tatts products.

This is great news for newsagents and other lottery retailers – a reason to promote Tatts products and your business as the go to retailer for these.

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Lotteries

A fascinating home delivery pitch from a fashion store

fashionhomedeliveryThis photo shows a window display in a Bridge Road Richmond fashion business – promoting home delivery. They’re encouraging you to go online, order clothes and they deliver them.

This is a smart, proactive and relevant fashion business.

Not only is the home delivery idea very cool, their promotion of it using a simple blackboard placed in the window is eye-catching.

I think newsagents could copy this approach – in terms of promoting home delivery of anything you ell as well as promoting it in such a low cost yet impactful way.

Delivery was at the heart of our channel’s start up yet we’ve retreated from that. Have we given up a service that is more relevant today than ever?

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Newsagency management