Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

UK consumer survey votes WH Smith as the worst high street retailer in the UK

Mark Fletcher
June 5th, 2014 · No Comments

The Telegraph has reported that a 11,000 consumers in a recent survey voted WH Smith as the worst high street retailer in the UK. Apple was rated #2 and Lush soap #2. The report is pretty damning.

Dissatisfaction with WH Smith is not new, and it has been one of the lowest-rated shops for the last four years.

Retail expert Mary Portas has described it as a “dump” which she “truly hates” shopping in.

This story would not usually rate a mention in Australia but the growing presence of WH Smith here with their own stores, their growing hospital retail network and their ownership of Wild cards and gifts it’s worth knowing about.


Category: retail

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