I’ve heard of several newsagents in the last few weeks being targeted by scammers. In one case it was an advertising scam where the caller asked if they wanted to continue with their charity magazine advertising – there was no magazine. In another case, a newsagent was contacted by a scammer posing to represent an energy provider.
It’s important your employees know what they can an cannot agree to on the phone. Be clear in the rules and avoid being hit by a scan. The ACCC Scamwatch website has excellent information on this. Be sure to look at the small busyness section.