Business owners often call on politicians to remove red tape and make doing business easier. I think some small retail business owners including newsagents create red tape of their own, red tape that makes it harder for customers to do business with the business and red tape that makes it harder for our employees to serve our business.
Common red tape I see in newsagencies that could be eliminated and thereby help improve business includes:
- Signs like this is not a library.
- Credit card processing fees on non-agency lines where you can cover yourself in your pricing.
- A shop layout that discourages shopping.
- Slow sales processes.
- Poor back office processes with customer accounts.
- Mixed messages in signs in-store leaving shoppers unsure about offers.
What red tape, what barriers could you remove from your newsagency thereby making doing business with you easier?