Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Eftpos / credit card fraud minimisation advice

Mark Fletcher
July 26th, 2014 · No Comments

I was contacted by my bank yesterday about an online transaction their internal systems claimed was fraud. I called the number of the person who ordered goods from the website¬†and sure enough their response reinforced the bank’s view. The quick check avoided the frustration of cancelling a sale we had yet to fulfill.

Click here for advice from the ANZ Bank on fraud minimisation. This list from the ANZ is particularly useful:

  • check the appearance of the card (for instance, does the card appear damaged or altered?)
  • make sure the signature on the signature panel of the card does not appear altered, and that the signature on the transaction voucher matches the one on the card if a PIN has not been used
  • be alert to customers who appear nervous, have no means of identification and ask for the transaction to be split or hand-keyed
  • do not allow equipment to be used by unauthorised persons
  • only process a refund to the same card used in the original transaction
  • always use CVV2 as part of your authorisation procedure for purchases where the cardholder is not present.

Category: theft

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