Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Network Services back online from tomorrow

Mark Fletcher
July 31st, 2014 · 1 Comment

Here is an update just now from Network Services from their IT outage:

Please be advised that NETonline will be available again tomorrow.

If you wish to process returns for the month of July or claim shortages from today’s delivery, please log in to your account and process as soon as you can. We will be tracking the returns for the next week and ensuring that no one will miss out on credits for their July statement.

For those customers using XchangeIT for returns, we will begin pulling your return files through overnight. Please be aware that there may be a large number of files and so processing them may take all day Friday.

You will receive a confirmation email or you can check your NETonline account to ensure your returns have come through.

I’d like to take this opportunity to thank all our customers for your patience and support during this time. Our Customer Service Centre have reported that everyone has been very understanding and we certainly appreciate it.

Thanks again and happy trading!


Category: magazine distribution · magazines

1 response so far ↓

  • 1 Peter // Jul 31, 2014 at 9:06 PM

    Lovely to see the use of the word customer I am gob smacked to think that I am, a Customer. I thought I was a piece of shell grit to Net after I paid all this money for Exchange-it to see them claim profit up from our .. effort and dollars.

    Big business rules for the benefit of all.


Leave a Reply

Your email address will not be published. Required fields are marked *

Reload Image