Here is an update just now from Network Services from their IT outage:
Please be advised that NETonline will be available again tomorrow.
If you wish to process returns for the month of July or claim shortages from today’s delivery, please log in to your account and process as soon as you can. We will be tracking the returns for the next week and ensuring that no one will miss out on credits for their July statement.
For those customers using XchangeIT for returns, we will begin pulling your return files through overnight. Please be aware that there may be a large number of files and so processing them may take all day Friday.
You will receive a confirmation email or you can check your NETonline account to ensure your returns have come through.
I’d like to take this opportunity to thank all our customers for your patience and support during this time. Our Customer Service Centre have reported that everyone has been very understanding and we certainly appreciate it.
Thanks again and happy trading!