Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Update on the Network Services outage

Mark Fletcher
July 31st, 2014 · No Comments

Just received this update from Network Services for circulation to newsagents:

Dear Agent,

Due to system issues, we are still unable to provide the NETonline website for you this morning.

We are aware that this is of a large inconvenience and are working very hard to get all our systems up and running in order for you to make the necessary transactions to manage your magazines. Getting NETonline back up and running is our top priority.

In the meantime, please note down any shortages that you are aware of for processing later. Please contact Network Services if you suspect you have experienced a major shortage. Customer Service will have access to see what you should have received and can escalated delivery issues to courier services and credit missing stock where required.

For those agents who are still worried about their returns credits, please contact our Customer Service Centre via phone on 1300 131 169 or email help@netonline.com.au with details of the return you have processed/are trying to process.

Our Customer Service team will work with you and our accounts department to ensure that you do not miss out on credits for the upcoming statement due to our own system issues.

We appreciate your patience during this difficult time and apologise for the inconvenience caused.

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Category: magazine distribution · Newsagency challenges

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