Magazine distributor Gordon and Gotch was impacted by the IT meltdown experienced by Bauer Media’s network Services last week. Kudos to Gotch for sending out this email to newsagents:
Dear Valued Retailer,
Due to the Network / XIT problems last week a number of returns claims sent last Wednesday /Thursday (30th and 31st July) were not received at Gordon and Gotch by month end cut off.
You are a store that has been impacted by this and when you review your month end statement this claim will be missing.
The amount of any July claim submitted on time but missing from your statement can be deducted from your August payment.
If you are not sure of the amount or would like to speak to our Credit Department please phone 1300 650 111 and they can talk you through the process.
This shows Gotch being on the front foot while Network spent last week, the weekend and even this week on the back foot dealing and not dealing with their IT failure.