There is a problem with some data sent by News Corp to some newsagents for the Attenborough DVD promotion. Here it is the end of Monday and the company is yet to make a statement. In the meantime newsagency software companies and others have spent too much time today dealing with the problem created by News – with no compensation.
News has failed. It needs to own the situation, apologise and lay out a rectification path. That’s not too much to ask.