Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Network Services fails newsagents again

Mark Fletcher
September 5th, 2014 · No Comments

netonlineMagazine distributor Network Services is shutting its help desk at 1pm today because itsĀ Netonline website is closed for maintenance from 1pm.

I don’t see any connection between Netonline availability and the ability of Network Services people to provide service.

Through my newsagency software company I have oversight of a help desk and it runs rain hail or shine – regardless of whether technology is online or not.

Customer services businesses are about serving your customer. Shutting your doors for half a day does not make sense. Newsagents are being let down here.

I can’t recall this happening prior to Bauer taking over the business.

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Category: Customer Service

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