A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Sunday newsagency management tip: look at your security footage

When was the last time you looked at video captured by your security cameras? Most time I see retailers do this it is to look for something specific. My tip today is to look without a specific goal. Play it on fast forward and be open to learning things about your business that you have missed.

Every time I do this with retailers we see things they did not expect. It could be employee behavior, shopper behavior or a realisation about hot-sports in the business.

A half hour fast forwarding through vision can be enlightening.

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Management tip

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