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Sunday newsagency management tip: train your staff!

This holiday season, once again, people left running newsagencies while owners are away have had to work out who to speak to if something goes wrong. I got a call from a staff member left in charge seeking help with a stationery order. They called me because my card was on the wall next to the phone. Another call, at 5:45am Friday morning, was from someone wanting help connecting to the internet in the newsagency – they had no idea who their ISP was and only called me because they knew of a computer connection.

A well organised owner would provide people running their business in their absence with a contact list and simple guidance of businesses to contact for what.

Leaving staff to work out what to do for themselves is asking for trouble, it is poor management.

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Management tip

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  1. Cuddles

    Did you sort out the problems for them?

    If you did, it’s a good result.

    Using suppliers to solve problems sounds like good management.

    0 likes

  2. Mark Fletcher

    No, the internet to the business was down, it was an ISP problem. Calling the wrong person at an unrelated supplier is not good management.

    3 likes

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