Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Bill Payment'

Australia Post shows why we’d be wasting money on over the counter bill payment

September 19th, 2014 · No Comments

Australia Post has been doing more clever stuff as it recasts its business with a stronger digital focus. The latest announcement – about its digital mailbox – further demonstrates why newsagents who want an over the counter bill payment solution for the channel are out of date in their thinking. That ship sailed years ago […]

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Tags: Australia Post · Bill Payment · Competition · Newsagency challenges · newsagency of the future

Australia Post foot traffic decline due to migration to digital

March 6th, 2014 · 1 Comment

In the Australia Post Annual report for the 2013 year (yes, I’m months late reading this), the organisation reports a 4.5% decline in retail foot traffic. They attribute this to consumers migrating to digital (online) channels for products and or service they would have access in an Australia Post retail outlet. This year we experienced […]

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Tags: Australia Post · Bill Express · Bill Payment

Australia Post bill payment kiosk roll out

August 19th, 2013 · 2 Comments

Australia Post is rolling out these bill payment (and other services) kiosks in a move that cements their position as the bill payment network. The kiosks handle payment by cash, credit card and debit card. They do this without needing to go to the counter. This kiosk roll out further dilutes the already small bill […]

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Tags: Bill Payment · Newsagency management · Newsagency opportunities

Over the counter bill payment is dead

October 18th, 2011 · 8 Comments

I was talking with a newsagent last week who was keen for a bill payment option for newsagents even after the financial collapse some years ago of Bill Express.  I was surprised as I have considered that over the counter bill payment is dead, not only in newsagencies but everywhere. Sure there are some who […]

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Tags: Bill Express · Bill Payment

Optus the stand out for mobile recharge

January 23rd, 2009 · 6 Comments

Optus is the stand out brand in the mobile recharge business in our newsagencies.  In one of our stores it accounts for more than 40% of all recharge product sold – twenty five vouchers last week. I am tracking this because this is the business we lost for a time when Bill Express and related […]

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Tags: Bill Payment · phone recharge

Hating Australia Post

October 6th, 2008 · 19 Comments

I served a customer on Saturday who wanted to pay an Optus bill. On advising her that we no longer processing bill payment because of the collapse of Bill Express and that she could pay the bill at Australia Post opposite us, she folded the bill, put it in her bag and said she hated […]

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Tags: Bill Payment

NAB lets a newsagent down

August 9th, 2008 · 7 Comments

The National Australia Bank refused to cancel the direct debit for the now useless Bill Express equipment at newsXpress Parkmore in Victoria.  I was talking with Phillip Johnson this morning at the GNS Market Fair and he explained that he faxed the cancellation through to NAB and when he found money had been taken from […]

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Tags: Bill Payment

The Bill Express liability

June 21st, 2008 · No Comments

I estimate that newsagents currently ‘owe’ somewhere between $15 million and $20 million to Technology Business International for the equipment used in-store for the Bill Express Dialtime bill payment / phone recharge service. Most newsagents entered into their lease agreements for this equipment expecting that they would never have to pay the lease costs thanks […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Report on Vic newsagent Bill Express meeting

June 20th, 2008 · 11 Comments

Seventy newsagencies were represented in a meeting held in Melbourne yesterday to discuss Bill Express and the company’s removal of marketing subsidies which it used to promote the service into newsagencies. One hundred newsagents apologised in advance of the meeting for not being available to get away from their shops. The newsagent-only meeting opened with […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

QLD newsagents to meet on Bill Express

June 19th, 2008 · No Comments

The Queensland Newsagents’ Federation has organised a meeting for Tuesday June 24 at 3pm at the GNS offices to advise attendees about avenues of possible relief open to them. The announcement sent says, in part: At that meeting we will be actively advising any newsagent who may wish to know how to join the NSW […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Vic. newsagent meeting on Bill Express tomorrow

June 18th, 2008 · No Comments

VANA sent a fax to Victorian newsagents yesterday saying it was not involved in the newsagent meeting tomorrow about Bill Express. They could have been involved but they chose not to – probably because their agreement with the ANF precludes them acting against the ANF. The ANF is pursuing one avenue of possible legal action […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Vic. newsagent anger over Bill Express

June 16th, 2008 · 1 Comment

The phones have run hot today following the announcement of a newsagent only meeting in Melbourne this Thursday, June 19, to discuss Bill Express. The most common feedback is – at last newsagents are doing something. Some newsagents who cannot make the meeting are pledging an amount they are happy to contribute to independent legal […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Victorian newsagents meeting re Bill Express

June 16th, 2008 · No Comments

A newsagent-only meeting about Bill Express has been organised for Thursday of this week. The purpose of the meeting is to provide newsagents with information and a forum through which a course of action can be considered. The meeting details are: Thursday June 19 at 11am Crest on Barkly Hotel, Barkly Street St Kilda The […]

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Tags: Bill Express · Bill Payment · Newsagency challenges · phone recharge

Bill Express creditors stalled on an agreement?

June 14th, 2008 · 6 Comments

Bill Express (BXP) owes me close to $2,000 in unpaid fees for each of my newsagencies. These debts are growing by an estimated $500 a month across the two businesses. In the four months that Bill Express has not paid the Advertising Rebate it guaranteed in writing in 2003, its indebtedness to newsagents for this […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Bill Express and the ACCC

June 13th, 2008 · No Comments

The Queensland Newsagents’ Federation is engaged in dialogue with the ACCC on behalf of newsagents on the Bill Express issue. This has developed as a result of the advice provided by the QNF to its members around two months ago. Many newsagents have written to the ACCC expressing their concerns about the recent removal of […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Bill Express, who knew what and when

June 12th, 2008 · 22 Comments

While the future of Bill Express remains unknown – the company extended its trading halt another five days today (groan) – the hunt for evidence and for people of interest by those behind several possible court and other actions continues. Prior to joining the Board of the Australian Newsagents’ Federation in December 2003, I was […]

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Tags: Bill Express · Bill Payment · Ethics · Newsagency challenges

Eftpos offer for newsagents

June 7th, 2008 · No Comments

The folks at St.George have prepared a flyer to promote the merchant offer for Tower and eziPass newsagents. This is the same offer subsequently followed by the ANF but not promoted by them. Many newsagents have already embraced these excellent rates. For the record, neither I nor any business with which I am associated is […]

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Tags: Bill Payment

Questions about Bill Express

June 6th, 2008 · 10 Comments

The anger of newsagents about the Bill Express mess continues to grow. If what I hear, more groups are forming looking at legal action and more individual newsagents are seeking their own legal advice. While some are focusing on the agreements newsagents signed, others are focusing on representations made which guided newsagents to sign these […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Bill Express to do a Lazarus?

June 4th, 2008 · 8 Comments

A report on Page 62 of today’s Australian Financial Review suggests that the company is close to sorting its woes out. I am interested that the key quotes from Ian Christiansen, CEO of Bill Express, relate to newsagents and that the company compensates us for non performance. Hmm, Bill Express established the terms around which […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Bill Payment growth is a surprise

June 3rd, 2008 · 17 Comments

I am surprised at the 34% increase in bills paid in our newsagency using Bill Express in May 2008 compared to May 2007 given the poor health of the Bill Express company. Bill payment continues to be less efficient than I would like with most sales not including any other product. 0 likes

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Tags: Bill Express · Bill Payment

Bill Express and the direct debit

June 2nd, 2008 · No Comments

Given the mess of Bill Express and the removal of subsidies paid to newsagents by the company, some newsagents are taking steps to cancel direct debit arrangements for payment of the old Bill Express equipment. Without commenting on the appropriateness of such a step, I am grateful to a colleague who pointed me to advice […]

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Tags: Bill Express · Bill Payment · phone recharge

Newsagents and the Bill Express contract

May 31st, 2008 · 8 Comments

While the ANZ and other Bill Express creditors and stakeholders are, I suspect, working through the weekend on a restructure for the business, Newsagents are looking at how they can get out of their Bill Express contract and the associated lease for the equipment Bill Express installed in newsagencies. When newsagents signed on for Bill […]

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Tags: Bill Express · Bill Payment · Newsagency challenges · phone recharge

Bill Express in the news again

May 29th, 2008 · 23 Comments

The Age has a good story today about some of the challenges around OnQ and Bill Express. My only comment would be that there could have been more complete coverage of the plight of newsagents. Newsagents were actively recruited into Bill Express by representatives of the company and through the active endorsement of their association, […]

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Tags: Bill Express · Bill Payment

The elephant in the room

May 28th, 2008 · 8 Comments

The elephant in the room at the ANF National Convention this week has been the Bill Express issue. Just about every newsagent I meet asks what is likely to happen and whether they will have to pay back the lease they took out on the equipment. Like so much about Bill Express at the moment […]

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Tags: Bill Express · Bill Payment · Newsagency challenges

Bill Express marketing fees missing in action

May 27th, 2008 · No Comments

When Bill Express unilaterally removed the marketing and other rebates in February, they introduced a new pricing structure which included the quarantining of around 30% of my revenue from bill payment services for marketing. It is May and I am yet to see any activity for my contribution to their marketing fund. Given the apparent […]

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Tags: Bill Express · Bill Payment · Newsagency challenges