Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Customer loyalty'

Day four of a five-day back to basics newsagency management challenge: customer service

May 1st, 2014 · No Comments

This week I am shining a light on five back to basics areas of our newsagency businesses over which we can make a difference for the good of our business and the benefit of our customers. By back to basics I mean parts of our business that define us and can separate us from others. Today, I want […]

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Tags: Customer loyalty · Customer Service · Customers · Management tip · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

A story of wonderful customer service from a newsagency employee

March 24th, 2014 · No Comments

Here is an inspirational email received by a colleague newsagent a couple of days ago.   This is customer service! Dear Sir/Madam I visited your store this morning to purchase The Australian newspaper and to submit X-Lotto tickets for tonight’s X-Lotto. I was greeted and served by your staff member, Louise. Louise was extremely helpful in […]

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Tags: Customer loyalty · Customer Service · Newsagency management

Newsagency social responsibility tip: help job hunters

March 23rd, 2014 · No Comments

With unemployment on the rise, think about how you can help people looking for work. Consider offering discount copying and discount faxing for those looking for work. Get known as they place they can come to copy and send resumes. Show yourself off as a business person seeking to genuinely help those looking for work. […]

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Tags: Customer loyalty · Customer Service · Customers · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Social responsibility

Companies don’t deliver customer service, people do

February 21st, 2013 · 2 Comments

I had an awful experience with Jetstar Tuesday and experienced exceptional customer service as a result. My usual expectations of Jetstar are that I arrive alive and that the service does not totally suck. It’s a cheap airline and you get what you pay for. Briefly, I had to get from the Sunshine Coast to […]

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Tags: Customer loyalty · Customer Service · Customers · Newsagency management · newsagency marketing

Customer service lives up to the message

June 23rd, 2012 · 1 Comment

I was privileged to have breakfast today at Jamms Restaurant in Las Vegas before heading off to look at a bunch of retail businesses.  I wanted to get the team I am here with to Jamms so people could experience the customer service I experienced earlier this year. While the food at Jamms is delicious, […]

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Tags: Customer loyalty · Customer Service

Angry Birds plush drives sales in newsagencies

November 11th, 2011 · 5 Comments

I have written here a couple of times about our success with Angry Birds products.  Each time it’s sold out for us.  We are planning on a range of Angry Birds branded products as part of our Christmas mix. It surprises me that more newsagents are not engaged with this extraordinarily successful global brand.  With […]

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Tags: Customer loyalty · Gifts · Newsagency opportunities

How to lose customers Borders and A&R

February 19th, 2011 · 1 Comment

The announcement yesterday that Borders and Angus & Robertson stores would require customers to spend double the value of gift cards for them to be able to use gift cards will be regarded as a serious misstep in their administration. While the administrators have to make decisions based on what is right financially for the […]

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Tags: Customer loyalty

Win a watch for Dad

August 26th, 2008 · No Comments

I like competitions where one of our customers is guaranteed to win a prize.  This is the case with our Hallmark backed Father’s Day promotion.  The prize is a nice watch for Dad.  While a state based or national prize will be more valuable, it is further from reach of your customers.  Hence, my preference […]

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Tags: Customer loyalty · Greeting Cards

Kudos to Coles online

April 4th, 2008 · 1 Comment

We do a weekly shop for my software company (biscuits, breakfast bars, candy etc) through Coles online.  Recently, Coles deliveries have been arriving with gifts. Yesterday – three packs of cereal, a large pack of chocolate candy and a jar of salsa. While I am sure the brands are funding this, the gifts make Coles […]

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Tags: Customer loyalty · Customer Service

C-store competition in Hong Kong

October 5th, 2007 · No Comments

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Tags: Customer loyalty · Customer Service · Newsagency challenges · retail

Launching our customer newsletter

August 3rd, 2007 · No Comments

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Tags: Customer loyalty · Customer Service

Servo savers chasing newsagents

March 31st, 2007 · 2 Comments

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Tags: Customer loyalty