Entries Tagged as 'Customer Service'

Missing Luke

June 15th, 2008 · No Comments

Hardly a day goes by at Forest Hill without a customer asking how Luke is doing.  They’re referring to Luke Corbin who left to teach English in Vietnam and travel the world.  Luke managed magazines for us at Forest Hill for two years, putting him in touch with most of our customers over that time.  […]

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Tags: Customer Service

Software training for newsagents

June 13th, 2008 · No Comments

Tower Systems‘ free online training courses are a real hit with newsagents. Hundreds have participated from the comfort of their homes and offices. Courses covered so far include: magazine management, new newsagent training, stock management, magazine returns and putaways. We have also run training sessions for suppliers with staff involved from different […]

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Tags: Customer Service · newsagent software

April customer newsletter

April 15th, 2008 · 1 Comment

Girlfriend is featured as Magazine of the Month in our April customer newsletter. We also promote our refreshed card and wrap offer, Annette Sym’s Symply Too Good 5 and other products we’re glad to get behind.
This newsletter is simple to put together. We use Microsoft Word. Some of it is corporate but […]

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Tags: Customer Service · marketing

Online training for newsagents

April 8th, 2008 · No Comments

At Tower Systems we have scheduled more free online training opportunities for newsagents:

Tuesday, 15 April 2008 10:00 AM Magazine Management
Tuesday, 15 April 2008 2:00 PM Stock Re-Ordering
Thursday, 17 March 2008 10:00 AM Magazine Management
Thursday, 17 March 2008 2:00 PM New User Training

Each of these sessions runs for 60 minutes, longer depending on questions. Access is […]

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Tags: Customer Service · newsagent software

Kudos to Coles online

April 4th, 2008 · No Comments

We do a weekly shop for my software company (biscuits, breakfast bars, candy etc) through Coles online.  Recently, Coles deliveries have been arriving with gifts. Yesterday - three packs of cereal, a large pack of chocolate candy and a jar of salsa. While I am sure the brands are funding this, the gifts make […]

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Tags: Customer Service · Customer loyalty

Compendium loves their customers

April 3rd, 2008 · 2 Comments

Compendium is a great company to do business with. They always go above and beyond. Every order comes with something extra - either a small gift or something free to help you better promote their products in store. They think of every detail.
The photo shows the free easter egg we received with […]

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Tags: Customer Service · Newsagent suppliers

AFL & NRL tipping competition open

March 5th, 2008 · No Comments

Tower Systems is again running football tipping competitions for the AFL and NRL seasons. The competitions are open to anyone. Entry is free. The prizes are: First $350.00; Second $100.00; Third $50.00. To join, please follow these instructions:

Go to the Tower Systems web page www.towersystems.com.au. […]

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Tags: Customer Service

The American Express turn off

March 3rd, 2008 · 6 Comments

This American Express stand has been outside one of our shops for at least two weeks.  I’ve bee harassed every time I walk past - and I do mean harassed.  They ask, I say no thanks and they usually come back with what, you don’t want to save money or how can you know you […]

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Tags: Customer Service · Ethics

Frustration with POS Solutions

March 3rd, 2008 · 1 Comment

Since we sold our home delivery run we have used the POS Solutions software to collect payment of home delivery accounts on behalf of the distribution newsagent.  We have recently experienced first hand the service or lack thereof with this software.  After almost two days of down time, waiting for something, anything, to happen, the […]

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Tags: Customer Service · newsagent software

Footy is back

February 19th, 2008 · 4 Comments

Footy is back is the theme for the category based magazine display we have at the counter.
By footy we mean AFL, of course!  Here in Victoria there is no other football than AFL, for the masses at least.
The display makes sense with all the footy titles now out from the season preview to the yearbook […]

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Tags: Customer Service · magazines

The things customers say

January 15th, 2008 · No Comments

In the space of five minutes last week, one customer told me about his blind wife and that he fills in crosswords for her even though he has never done one in his life, and another customer told me about the challenges his daughter is facing living with MS - he was buying some women’s […]

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Tags: Customer Service · Customers

Online training first for newsagents

January 15th, 2008 · 1 Comment

I’m sitting in a room next to where a first for Australian newsagents is taking place. Fifteen newsagents from around the country are participating in a training session on Magazine Management using the Tower Systems software for newsagents.
The photo shows what’s on the screen in the room where Jonathan Tay and Michael Elvey, hosts […]

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Tags: Customer Service · magazines

Crazy scooter drivers!

January 4th, 2008 · No Comments


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Tags: Customer Service

Customer wisdom

December 28th, 2007 · No Comments


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Tags: Customer Service · Greeting Cards

Listening to a customer

December 21st, 2007 · No Comments


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Tags: Customer Service

Newsagents rate software companies

December 20th, 2007 · No Comments


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Tags: Customer Service · newsagent software

Lies from POS Solutions Director

November 30th, 2007 · No Comments


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Tags: Customer Service · newsagent software

Free training for newsagents

November 27th, 2007 · No Comments


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Tags: Customer Service

What customers tell you…

November 25th, 2007 · 1 Comment


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Tags: Customer Service

Perth Newsagent technogy open day

November 24th, 2007 · No Comments


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Tags: Customer Service · newsagent software

Customer newsletter

November 21st, 2007 · No Comments


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Tags: Customer Service

Ink upsell

October 16th, 2007 · 1 Comment


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Tags: Customer Service

C-store competition in Hong Kong

October 5th, 2007 · No Comments


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Tags: Customer Service · Customer loyalty · Newsagency challenges · retail

Angus & Robertson accounts payable to NZ

October 4th, 2007 · 1 Comment


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Tags: Customer Service

Newsagents helping others

October 3rd, 2007 · 1 Comment


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Tags: Customer Service