Hardly a day goes by at Forest Hill without a customer asking how Luke is doing. They’re referring to Luke Corbin who left to teach English in Vietnam and travel the world. Luke managed magazines for us at Forest Hill for two years, putting him in touch with most of our customers over that time. […]
Entries Tagged as 'Customer Service'
Missing Luke
June 15th, 2008 · No Comments
Tags: Customer Service
Software training for newsagents
June 13th, 2008 · No Comments
Tower Systems‘ free online training courses are a real hit with newsagents. Hundreds have participated from the comfort of their homes and offices. Courses covered so far include: magazine management, new newsagent training, stock management, magazine returns and putaways. We have also run training sessions for suppliers with staff involved from different […]
Tags: Customer Service · newsagent software
April customer newsletter
April 15th, 2008 · 1 Comment
Girlfriend is featured as Magazine of the Month in our April customer newsletter. We also promote our refreshed card and wrap offer, Annette Sym’s Symply Too Good 5 and other products we’re glad to get behind.
This newsletter is simple to put together. We use Microsoft Word. Some of it is corporate but […]
Tags: Customer Service · marketing
Online training for newsagents
April 8th, 2008 · No Comments
At Tower Systems we have scheduled more free online training opportunities for newsagents:
Tuesday, 15 April 2008 10:00 AM Magazine Management
Tuesday, 15 April 2008 2:00 PM Stock Re-Ordering
Thursday, 17 March 2008 10:00 AM Magazine Management
Thursday, 17 March 2008 2:00 PM New User Training
Each of these sessions runs for 60 minutes, longer depending on questions. Access is […]
Tags: Customer Service · newsagent software
Kudos to Coles online
April 4th, 2008 · No Comments
We do a weekly shop for my software company (biscuits, breakfast bars, candy etc) through Coles online. Recently, Coles deliveries have been arriving with gifts. Yesterday - three packs of cereal, a large pack of chocolate candy and a jar of salsa. While I am sure the brands are funding this, the gifts make […]
Tags: Customer Service · Customer loyalty
Compendium loves their customers
April 3rd, 2008 · 2 Comments
Compendium is a great company to do business with. They always go above and beyond. Every order comes with something extra - either a small gift or something free to help you better promote their products in store. They think of every detail.
The photo shows the free easter egg we received with […]
Tags: Customer Service · Newsagent suppliers
AFL & NRL tipping competition open
March 5th, 2008 · No Comments
Tower Systems is again running football tipping competitions for the AFL and NRL seasons. The competitions are open to anyone. Entry is free. The prizes are: First $350.00; Second $100.00; Third $50.00. To join, please follow these instructions:
Go to the Tower Systems web page www.towersystems.com.au. […]
Tags: Customer Service
The American Express turn off
March 3rd, 2008 · 6 Comments
This American Express stand has been outside one of our shops for at least two weeks. I’ve bee harassed every time I walk past - and I do mean harassed. They ask, I say no thanks and they usually come back with what, you don’t want to save money or how can you know you […]
Tags: Customer Service · Ethics
Frustration with POS Solutions
March 3rd, 2008 · 1 Comment
Since we sold our home delivery run we have used the POS Solutions software to collect payment of home delivery accounts on behalf of the distribution newsagent. We have recently experienced first hand the service or lack thereof with this software. After almost two days of down time, waiting for something, anything, to happen, the […]
Tags: Customer Service · newsagent software
Footy is back
February 19th, 2008 · 4 Comments
Footy is back is the theme for the category based magazine display we have at the counter.
By footy we mean AFL, of course! Here in Victoria there is no other football than AFL, for the masses at least.
The display makes sense with all the footy titles now out from the season preview to the yearbook […]
Tags: Customer Service · magazines
The things customers say
January 15th, 2008 · No Comments
In the space of five minutes last week, one customer told me about his blind wife and that he fills in crosswords for her even though he has never done one in his life, and another customer told me about the challenges his daughter is facing living with MS - he was buying some women’s […]
Tags: Customer Service · Customers
Online training first for newsagents
January 15th, 2008 · 1 Comment
I’m sitting in a room next to where a first for Australian newsagents is taking place. Fifteen newsagents from around the country are participating in a training session on Magazine Management using the Tower Systems software for newsagents.
The photo shows what’s on the screen in the room where Jonathan Tay and Michael Elvey, hosts […]
Tags: Customer Service · magazines
Crazy scooter drivers!
January 4th, 2008 · No Comments
Tags: Customer Service
Customer wisdom
December 28th, 2007 · No Comments
Tags: Customer Service · Greeting Cards
Listening to a customer
December 21st, 2007 · No Comments
Tags: Customer Service
Newsagents rate software companies
December 20th, 2007 · No Comments
Tags: Customer Service · newsagent software
Lies from POS Solutions Director
November 30th, 2007 · No Comments
Tags: Customer Service · newsagent software
Free training for newsagents
November 27th, 2007 · No Comments
Tags: Customer Service
What customers tell you…
November 25th, 2007 · 1 Comment
Tags: Customer Service
Perth Newsagent technogy open day
November 24th, 2007 · No Comments
Tags: Customer Service · newsagent software
Customer newsletter
November 21st, 2007 · No Comments
Tags: Customer Service
Ink upsell
October 16th, 2007 · 1 Comment
Tags: Customer Service
C-store competition in Hong Kong
October 5th, 2007 · No Comments
Tags: Customer Service · Customer loyalty · Newsagency challenges · retail
Angus & Robertson accounts payable to NZ
October 4th, 2007 · 1 Comment
Tags: Customer Service
Newsagents helping others
October 3rd, 2007 · 1 Comment
Tags: Customer Service