Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Customers'

How one retail business takes shoplifting seriously

April 29th, 2015 · 1 Comment

This photo shows how my local independent bottle shop tackles shoplifting. There is no beating around the bush here. One newsagent was recently told by the police to take down a photo they had of someone stealing. When the police did say it was okay it was too late. Since the shop where I took the photo […]

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Tags: Customers · Newsagency challenges · Newsagency management · theft

Money wallets the most stolen Christmas cards

November 17th, 2014 · No Comments

The irony of money wallets being the most stolen Christmas cards is not lost on me. We have responded by adjusting placement to make capture of those involved easier. Theft by customers is part of retail. While the figures vary between stores due to local factors such as placement and management, the overall average for […]

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Tags: Customers · Newsagency management · theft

Day four of a five-day back to basics newsagency management challenge: customer service

May 1st, 2014 · No Comments

This week I am shining a light on five back to basics areas of our newsagency businesses over which we can make a difference for the good of our business and the benefit of our customers. By back to basics I mean parts of our business that define us and can separate us from others. Today, I want […]

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Tags: Customer loyalty · Customer Service · Customers · Management tip · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Newsagency social responsibility tip: help job hunters

March 23rd, 2014 · No Comments

With unemployment on the rise, think about how you can help people looking for work. Consider offering discount copying and discount faxing for those looking for work. Get known as they place they can come to copy and send resumes. Show yourself off as a business person seeking to genuinely help those looking for work. […]

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Tags: Customer loyalty · Customer Service · Customers · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Social responsibility

Retail staff hiring advice: only hire and keep happy people

December 19th, 2013 · 7 Comments

In a newsagency recently I heard a staff member complaining to a colleague behind the counter about the roster, the weather someone at home. I was several metres from the counter. Shoppers in the newsagency could hear too. Unhappy staff are a turn off for shoppers and for the leaders of the business keen to […]

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Tags: Customer Service · Customers · Fun · Happy products · Hiring employees · Management tip · marketing · marketing tip · Newsagency challenges · Newsagency management · newsagency marketing

Do you check shopper bags in your newsagency?

March 27th, 2013 · 5 Comments

Security people at one of the shopping malls where I have a newsagency returned around $65.00 worth of products stolen from us a couple of days ago. A team of a young girl, a lady in a wheelchair and another lady bought an item, distracted us and lifted a bunch of other product. Watching their […]

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Tags: Customer Service · Customers · Newsagency management · theft

Companies don’t deliver customer service, people do

February 21st, 2013 · 2 Comments

I had an awful experience with Jetstar Tuesday and experienced exceptional customer service as a result. My usual expectations of Jetstar are that I arrive alive and that the service does not totally suck. It’s a cheap airline and you get what you pay for. Briefly, I had to get from the Sunshine Coast to […]

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Tags: Customer loyalty · Customer Service · Customers · Newsagency management · newsagency marketing

Buying a Valentine’s Day poster

February 7th, 2009 · No Comments

A customer has asked to buy one of the Valentine’s Day posters we created for our Sophie Randall businesses. This is the second time we have encountered this in the last few months at Sophie. Apparently, the customer loves the image of the girl kissing the frog and they want it for their bedroom. The […]

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Tags: Customer Service · Customers

The privilege of serving

February 10th, 2008 · No Comments

When I asked the customer yesterday if they would like to renew their about to expire Tatts player card yesterday they said no and looked away.  Noticing a tear I asked if everything way okay even though I could see it wasn’t.  (Why I asked such an obvious question is beyond me.)  My customer had […]

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Tags: Customers

The things customers say

January 15th, 2008 · No Comments

In the space of five minutes last week, one customer told me about his blind wife and that he fills in crosswords for her even though he has never done one in his life, and another customer told me about the challenges his daughter is facing living with MS – he was buying some women’s […]

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Tags: Customer Service · Customers

Saliva and browsing

January 11th, 2008 · 3 Comments

I watched a customer browser Woman’s Day, New Idea and the Herald Sun earlier this week. Browsing is not the right word – she read these almost cover to cover over twenty minutes, tucked away in a corner of one of our shops. I thought she was up to no good so I watched her, […]

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Tags: Customers