Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Ethics'

How a retailer had their business ‘stolen’ from them by a franchise promoter who said they can get a better lease deal

November 24th, 2015 · 2 Comments

I was contacted a few weeks ago by a retail business owner who wanted to tell their story about how they had their business “stolen” from them. Their lease was close to being up and the head of a franchise group happened to walk in one day for a chat about business. Thinking he was […]

[

Tags: Ethics · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

Setting the record straight on GNS rumours

November 19th, 2015 · 9 Comments

Alex Stewart, CEO of GNS, reached out to me yesterday about rumours about GNS that have made their way back to him. With his permission I publish here the facts Alex shared with me. But before I share what Alex sent me, I want to say something about rumours. There are some in our channel […]

[

Tags: Ethics · Newsagency management · Stationery

Be careful when posting photos of lottery tickets

November 19th, 2015 · 6 Comments

Before you post a photo of a lottery ticket anywhere, blur or hide the unique identifying barcode. If you do not do this, the photo could be used to claim a prize. Advise everyone working in your newsagency and your customers – in-store and through your newsletter of business Facebook page. There is enough petty crime in the […]

[

Tags: Ethics · Lotteries

A Christmas gift from Bauer Media to newsagents: oversupply

November 18th, 2015 · 6 Comments

I heard from a newsagent this morning that they have received 285 copies of the Christmas issue of the Australian Women’s Weekly to go on sale tomorrow. Last year they sold 145. Based on trend data from 2015, a supply of 185 would have been reasonable. If there is something truly amazing and unexpected about […]

[

Tags: Ethics · magazine distribution · Magazine oversupply

Relationships matter more than products to small business newsagents

November 18th, 2015 · 6 Comments

Newsagents, like many small business retailers, often place more importance on the relationships with those who represent a supplier than the products they source from the supplier. Put another way, a supplier with the best products and a poor representative can fail while a supplier with poor product and an excellent representative can succeed. What […]

[

Tags: Ethics · Newsagency management · Newsagency opportunities · Newsagent suppliers · Social responsibility

Do newsagents think taxi drivers should be compensated over Uber?

November 5th, 2015 · 5 Comments

Taxi drivers are waging a campaign for compensation over the introduction of the competitive Uber service. Ross Greenwood has has a bit to say about this on Macquarie radio. Taxi drivers have step and association and a website to make their case. If the federal government provides any form of compensation for the introduction of […]

[

Tags: Ethics · Newsagent representation · Social responsibility

Yes, Bauer Media does want newsagents to promote a competitor

November 3rd, 2015 · 6 Comments

Here is the flyer to which I referred here yesterday from Bauer Media provided to newsagents asking them to promote a Myer department store sales catalogue in their newsagencies, a catalogue that promotes items newsagents sell. Bauer is not paying newsagents the traditional margin of $1.4875 for handing out this ‘publication’. 8 likes

[

Tags: Ethics · magazines · Social responsibility · Ugh!

Does WH Smith overcharge at Australian airports?

November 3rd, 2015 · 1 Comment

Beanie Boos costing $10.99 at the WH Smith after customs at Sydney airport sell for $9.99 in most newsagencies. Priced fairly, the ex GST price ought to be $9.00. Would an independent newsagent do this or is price gouging something we only see from large retailers? There have been reports about WH Smith and other retailers overcharging in […]

[

Tags: Ethics

CTC stores selling ‘hempers’ of ‘licenced’ product

October 31st, 2015 · 1 Comment

A CTC store I visited this week sells hempers (SIC) of licenced products. I’d love the Australian licence holders to ensure they are genuine licences for if they are, the licence owners may want to see how their licences are represented. A couple of the licenced characters looked off to me, like a cheap copy, but that could be my eyesight. Licences are […]

[

Tags: confectionary · Ethics · Plush · Social responsibility

Would you prefer your drinks mixed by a human or a robot?

October 22nd, 2015 · 4 Comments

Me? I prefer my drinks mixed by a human. I prefer the surprise, the personal experience and that the transaction is part of the world of which I am part. I like that each drink is unique. Royal Caribbean Cruises is promoting its robotic drink mixers to entice people on board. Beyond a brief moment […]

[

Tags: Ethics · retail · Social responsibility

Ouch! Rolling Stone on Rupert Murdoch

October 14th, 2015 · 3 Comments

The Rolling Stone article Rupert Murdoch Is Deviant Scum is a must-read for any Murdoch or US politics watcher. 0 likes

[

Tags: Ethics · Media disruption · Newspapers

Advice for small business newsagents if you are unable to pay your creditors on time

October 12th, 2015 · 4 Comments

The most common complaint among suppliers to small businesses including small business newsagents is late payment of accounts and poor communication relating to late payment. Trading terms are set by suppliers and agreed by their customers as the basis of a commercial relationship. The anticipated time to pay is factored into the price. Every day […]

[

Tags: Ethics · Management tip · Newsagency management

Newsagents need to be careful with Star Wars products

September 26th, 2015 · 3 Comments

I am told unauthorised Star Wars products were being pitched to newsagents last week. The person pitching was seeking orders, secured with a deposit. The company they claimed to be from is not an authorised Star Wars licenced product supplier. While the products could be legit – but it is hard to tell at this […]

[

Tags: Ethics · Newsagency management

Ethics in small business: do newsagents pay employees below the award pay rate?

September 22nd, 2015 · 17 Comments

A post I wrote yesterday about convenience store competition in Sydney has become a discussion about pay rates and an argument about whether newsagents pay award wages. Three commenting on the post say newsagents do not pay award wages. One, Burgess, goes further saying: Bet you London to a brick for each newsagent who pays his […]

[

Tags: Ethics · Newsagency management · Social responsibility

The disconnect between politicians and small business

September 11th, 2015 · 4 Comments

The more I hear politicians speak the more I realise the extent of their disconnect from small business and everyday people. While we talk about real issues in our businesses and engage is genuine two-way conversations with our customers, our politicians from the major parties ignore questions from journalists and fail to listen. Watch or […]

[

Tags: Ethics · Social responsibility

Paywave / tap and go payments under the spotlight

September 9th, 2015 · 24 Comments

I am pleased to see discussion among law enforcement and government about pay wave / tap and go technology with police calling for it to be optional. Customers need to have the option to disable Paywave / tap and go facilities on their cards. The banks are awful when it comes to card fraud. I […]

[

Tags: Ethics · Newsagency management · Social responsibility · supplier arogance · theft

Did the ATO and other federal government departments fail 7-Eleven workers?

September 1st, 2015 · No Comments

The ATO has a set of benchmarks against which it can assess businesses in various channels, including benchmarks for convenience stores. In the wake of the 7-Eleven employee wages and entitlements scandal that has broken over the last few days, we can ask where was the ATO in this? Were they companying business returns with […]

[

Tags: Ethics · Social responsibility

What newsagents can learn from the 7-Eleven employee exploitation story

September 1st, 2015 · 7 Comments

All 7-Eleven franchisees and employees are tainted as a result of the actions of some in ripping off some who work and worked at 7-Eleven stores. 7-Eleven corporate is in damage control to preserve some value for the brand. What has happened since the story first broke on the weekend in Fairfax media and gained […]

[

Tags: Ethics · Social responsibility

An opportunity for newsagents who compete with 7-Eleven in the face of the labour scandal

August 29th, 2015 · 7 Comments

The Age and The Sydney Morning Herald today has the first part of a joint Fairfax / ABC investigative report on underpaid workers working at 7-eleven outlets. Newsagents ought to read this, especially those newsagents who pay cash in hand and short pay on the hourly rate and other conditions. Newsagents who do employ and […]

[

Tags: Ethics · Management tip · Newsagency management · Social responsibility

Big tobacco supporting the ANF

August 20th, 2015 · 1 Comment

I was surprised to see that Phillip Morris is a National Premier Partner of the ANF. I am not sure when they came on board. If I had a say I would vote against this. I have not sold tobacco products since 1998 and got out because cigarettes kill people and cost our health system […]

[

Tags: Ethics

Coles double standards exposed in Zoo magazine decision?

August 19th, 2015 · 5 Comments

The decision by Coles to withdraw Zoo from its shelves is interesting and with considering. If the decision is a result of pestering because of how Zoo treats women in its photos and stories then maybe the pesterers could turn their attention to the shelves of unhealthy foods that shorten lives and burden the public health system. If […]

[

Tags: Ethics · Social responsibility

Our politicians need to be audited as we are in small business

August 11th, 2015 · No Comments

With major political parties now aligned on the expenses issue and suggesting there is nothing for us to see or worry about, we ought to remind them what life is like in the real world. Small businesses, like newsagents, face onerous regulation. We are subject to unexpected policing and audits that add to our operational […]

[

Tags: Ethics · Social responsibility

Why the spending of Australian politicians on travel and perks disgusts me

August 7th, 2015 · 9 Comments

How can we trust politicians from the major parties who constantly lecture us in business and individuals about fiscal responsibility yet who ignore their own advice when spending on themselves? The travel and personal entitlements stories of the last few weeks serve to reveal to us what appalling leadership we have in Canberra. Their explanations […]

[

Tags: Ethics · Social responsibility

Newsagents: are your employees legal?

August 6th, 2015 · No Comments

The foreign student scam impacting Australia Post in the news yesterday is a reminder about employer obligations. While I am not aware of student scams, I have heard reports of people working in newsagencies being paid cash in hand at a lower than award rate so they do not breach their student visa. It is important […]

[

Tags: Ethics

If you pay cash in hand or under the award you will get caught

July 28th, 2015 · No Comments

A prospective newsagency purchaser recently declined to proceed with a purchase after they discovered that two full time employees were being paid under the award and were paid in cash. The annual saving to the business was in excess of $25,000, which was reflected in the profit and loss statement for the business. The accountant for the […]

[

Tags: Ethics · Newsagency management · Social responsibility