Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Ethics'

Distribution newsagent refuses to supply The Saturday Paper

April 30th, 2016 · 8 Comments

A newsagent wanting to close their IPS account checked on supply for The Saturday Paper from their distribution agent, who already supplies newspapers to the business. The distribution agent has refused. This is kind of like the taxi driver who refuses a short distance fare. Refusal to serve ought not be allowed. 6 likes

[

Tags: Ethics · Newspaper distribution

Why does Tatts ‘fine’ a small business newsagent for using counter space for other products while allowing On The Run to get away with it?

April 23rd, 2016 · 14 Comments

This post is about what appears, in my opinion, to be a double standard of Tatts in its dealing with small business newsagents compared to the giant On The Run convenience group in South Australia. This post is also about business ethics, social responsibility, support for small business and, fairness. Whereas On The Run stores can […]

[

Tags: Ethics · Lotteries · Social responsibility · supplier arrogance

News Corp. responds on unauthorised sales of coins

April 19th, 2016 · 16 Comments

News Corp. in Victoria sent this letter to Victorian newsagents yesterday: 2016 Official ANZAC Coin Collection – ANZAC to Afghanistan Dear Newsagents/Distributors, We would like to thank distributors & newsagents for the great job that they have done with the launch of the ANZAC Coin promotion. Early feedback indicates that it should be another great […]

[

Tags: Ethics · Newspapers

Who is chris_selina on ebay and how can they offer 20 full sets of the 2016 Anzac To Afghanistan Coin Collection

April 11th, 2016 · 27 Comments

On ebay just now, chris_selina has sold 15 of the 20 sets available of the 2016 Anzac To Afghanistan Coin Collection, a collection not yet released. How can this be? The full set is not out yet. Also on ebay this morning, smartdog_au has sold 7 of the 10 full sets they have available of the […]

[

Tags: Ethics · Newsagency challenges · Newsagency management · Social responsibility

The role of newsagents in promoting Chemist Warehouse

April 11th, 2016 · 1 Comment

Chemist Warehouse has a sale catalogue out now called The House of Wellness – see the photo – the same title of the ‘magazine’ News Corp. requested newsagents to hand out three weeks ago as a ‘gift’ as I wrote about here. The title is also shared with a radio program now running on the Fairfax owned 3AW and […]

[

Tags: Ethics · magazine distribution · magazines

Most Australian politicians fail on leadership and this hurts small business retail

April 9th, 2016 · 26 Comments

As another week comes to an end there is little to show on the leadership front from politicians, especially in terms of leadership on matters of interest to small business retailers. 2016 could be one of the most wasted years in Australian politics for we are back to regular announcements of shifting budget allocations from […]

[

Tags: Ethics · Leadership · Social responsibility

The ANF demands secrecy on its member Facebook group

March 18th, 2016 · 8 Comments

Late to the party, the ANF recently established a private Facebook group for members. They allow posts from newsagents on the group unmoderated. They do not advise suppliers who are bagged out, they do not offer a right of reply. This is bad form from an industry association as there appears to be no verification as […]

[

Tags: Ethics · Newsagency challenges · Newsagency management · Newsagent representation

Offended customers damage Spirit humour cards

March 17th, 2016 · 10 Comments

I have two or three customers who come into the newsagency and damage selected cards on the Spirit humour stand that offend them. Damage ranges from ripping to cutting. While I have others who turn the card around so the rear is showing, it is the deliberate damaging of stock that offends me the most. […]

[

Tags: Ethics · Greeting Cards

Sunday newsagency management tip: ask for proof

March 13th, 2016 · No Comments

A sales rep for a well-known gift supplier visited a newsagency last week and lied in order to get a sale. The newsagent made a call to verify the claim and discovered the lie. The rep lost the sale. When anyone makes a claim in support of a favourable decision from you: ask for proof. 5 likes

[

Tags: Ethics · Management tip · Newsagency management

News Corp. undervalues newsagents with House of Wellness freebie

March 11th, 2016 · 12 Comments

News Corp. is paying small business newsagents twenty cents per copy of The House of Wellness freebie handed out. News Corp’s expectation is rooted in decades of history with our channel, history that is not so relevant today. While some newsagents will like this type of campaign, most will not, they will see it as […]

[

Tags: Ethics · Newspapers · Social responsibility · Ugh!

Here is why I don’t have mainstream Easter chocolates in the newsagency

February 29th, 2016 · 1 Comment

Coles is promoting Easter confectionery at 25% off in-store on in the media, trashing the margin opportunity for other retailers, especially small business retailers who can’t strong-arm suppliers to discount to allow 25% off retail to be profitable. So rather than compete with Coles, Woolworths and other mass retailers and the price games they play, […]

[

Tags: confectionary · Ethics · Social responsibility

Why did News Corp. cut newspaper supply to small business newsagents?

February 8th, 2016 · 3 Comments

Why did News Corp. allocations experts cut the supply of newspapers on the launch day of the Dr Seuss national promotion being run by the company to increase the sale of newspapers? The cynic in me wonders if this is to do with shifting traffic from newsagents to supermarkets. I heard from several newsagents yesterday […]

[

Tags: Ethics · Newspapers · Ugh!

WARNING: Online scams begin here

January 6th, 2016 · 1 Comment

I received this email from telco Telstra several times this week. It is another phishing email, an email that ought to be deleted and not acted upon. Already this year there have been emails from the ATO, banks, telcos and airlines. I know of several newsagents who have been caught and have lost time and, in […]

[

Tags: Ethics

Poor marketing execution by News Corp.

December 30th, 2015 · 18 Comments

Newsagents in Queensland received The House of Wellness launch issue with their papers today. News Corp sent out the notice to explain the free magazine hours after the papers arrived. This is appalling communication. ‘What is even worse is that the launch issue is from last year. This freebie to be given away with The […]

[

Tags: Ethics · magazine distribution · Newsagency challenges · Newsagency management

Double load of magazines gets newsagents thinking more about magazine distribution

December 29th, 2015 · 8 Comments

The double load of magazines newsagents received yesterday raised discussion, again, about unfairness in the magazine destitution model. Rather than two days of delivery this week, the magazine distributors cut back to one day, a public holiday, and in doing so presented newsagents with more resourcing challenges for managing the load on a day with […]

[

Tags: Ethics · magazine distribution · Magazine oversupply · magazines

Newsagency suppliers can’t have it both ways: what we can learn from the Pandora story

December 29th, 2015 · No Comments

The report in The Age yesterday about Pandora acting on their retailers taking on a competitor product is relevant to newsagents with several of our suppliers asking / demanding / pressuring us or some of us to be exclusive with them. I have spoken with plenty of retailers who have or have had Pandora products. […]

[

Tags: Ethics · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Newsagent bankrupt

December 23rd, 2015 · 18 Comments

A newsagent was declared bankrupt last week with debts on more than half a million dollars. Their failure has cost suppliers to the channel: Newspaper publisher: $34,000. Tatts: $16,000. Magazine distributors: $12,500. ATO: $41,000. Landlord: $29,000. Touch: $3,000. While the majoring of the $500K is owed to banks, each time a supplier to our channel […]

[

Tags: Ethics

Publishers should learn from the Coles attack on free speech

December 21st, 2015 · 2 Comments

So Coles Supermarkets caved into the prudes who complained about the Harpers Bazaar Miranda Kerr cover. What a pathetic and weak stand the supermarket giant has taken. Shame on them. The skin Kerr is showing on the cover of Harpers Bazaar is less harmful in my view than the tobacco products Coles peddles, the sugary drinks on […]

[

Tags: Ethics · Social responsibility

How do you feel about big businesses not paying fair tax?

December 18th, 2015 · 5 Comments

I am outraged at the report yesterday about big businesses not pain any tax. It is appalling that some of these businesses can spend more lobbying government than they do in taxation. It is frustrating that politicians of both sides suck up to big business and will put big business reps on boards and committees […]

[

Tags: Ethics · Social responsibility

Be wary if anyone who calls you and ask you to load software or to go to a website

December 15th, 2015 · No Comments

Someone passing themselves off as being from E-Pay or Touch or some other newsagency supplier is calling newsagents this week asking them to load software or asking for log in details for your Touch or E-Pay accounts. While they sound legitimate, they are not. This is a scam. Do not fall for it. Never load […]

[

Tags: Ethics

Why do newsagents early return magazines and why is cutting space the only option to manage magazine costs?

December 8th, 2015 · 8 Comments

Australian magazine publishers need to understand that they are all judged by the actions of each other. All it takes is for one publisher to oversupply and there are consequences for others. I lay the blame with the publisher as they set the print run. This is where what we receive begins. The print run […]

[

Tags: Ethics · magazine distribution · Magazine oversupply · magazines

Newsagents reselling old bagged magazines?

December 5th, 2015 · 2 Comments

I heard of a newsagent who takes out the ‘free’ magazines bagged with others and sells them in a value pack of their own. Products which ought to be trashed, based on the agreement with the supplier or returned if not sold, is being offered by the newsagent for 100% profit. This behaviour impacts on […]

[

Tags: Ethics · magazines

An example of how Network Services denies newsagents the ability to manage magazine supply

December 1st, 2015 · 13 Comments

Publishers wondering why newsagents early return need to look at this example. The data on the Network Services website shows the sales volume. The newsagent is requesting supply closer to actual sales, to limit their financial exposure. The Network website rules forbid the newsagent from doing this. This is exactly the type of evidence that […]

[

Tags: Ethics · magazine distribution · Magazine oversupply · Social responsibility

How a retailer had their business ‘stolen’ from them by a franchise promoter who said they can get a better lease deal

November 24th, 2015 · 3 Comments

I was contacted a few weeks ago by a retail business owner who wanted to tell their story about how they had their business “stolen” from them. Their lease was close to being up and the head of a franchise group happened to walk in one day for a chat about business. Thinking he was […]

[

Tags: Ethics · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

Setting the record straight on GNS rumours

November 19th, 2015 · 9 Comments

Alex Stewart, CEO of GNS, reached out to me yesterday about rumours about GNS that have made their way back to him. With his permission I publish here the facts Alex shared with me. But before I share what Alex sent me, I want to say something about rumours. There are some in our channel […]

[

Tags: Ethics · Newsagency management · Stationery