Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Ethics'

The importance of checks and balances in your cash management processes

July 24th, 2014 · 2 Comments

I was talking with a retailer a couple of days ago about the theft from his business of more than $50,000 by a business partner. He was devastated that the long-term business partner would steal from their 50/50 owned business. The theft has challenged the future of the business as two long time family friends […]

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Tags: Ethics · Newsagency management · theft

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

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Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

It’s all about priorities I guess

July 16th, 2014 · 6 Comments

The Coalition parties made considerable noise about reining in the Coles and Woolworths prior to the election and I suspect this is, in part, what got small business supporting them. They have found time and money for projects such as $250M for chaplains in schools and the winding back of financial advice laws that were brought in […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Beware UKASH scam on a newsagent

July 11th, 2014 · No Comments

Another newsagent has been hit by a UKASH scam with someone calling the business claiming to represent what they called epay services. They were aggressive and demanding, telling the staff member to print two UKASH $300 vouchers. They knew the voucher serial numbers which is particularly disturbing and is being investigated by several parties right now. […]

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Tags: Ethics · theft

News Corp. pushes newspaper shoppers to supermarkets while ignoring newsagents

July 9th, 2014 · 5 Comments

News Corp. yesterday advised newsagents in Victoria of a deal with Ritchies supermarkets where Ritchies get a free Herald Sun if they spend more than $30 in Ritchies. It frustrates me that News Corp. does deals like this and others with supermarkets yet they ignore retail newsagents. Two years ago the company made considerable noise […]

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Tags: Ethics · Media disruption · Newsagency challenges · Newspaper distribution · Newspaper marketing · Newspapers · Social responsibility

The Tatts barrier to selling your newsagency

July 7th, 2014 · 11 Comments

If you have tatts in your business and are planning to sell you will need to factor in time for tatts to go through their processes. Not only do they take time to vet and approve applicants, there is the real risk that they could say no. It surprises me when I hear of Tatts […]

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Tags: Ethics · Lotteries · Newsagency challenges

Why I offered no goodwill and 75 cents in the dollar for stock to purchase a newsagency

July 2nd, 2014 · 12 Comments

I was approached recently to consider purchasing a newsagency which had been on the market for a long time. The owners were in dispute and wanted out urgently. The figures provided were what I’d call creative. While I could see the business was losing money, a first time business buyer might have seen otherwise given how then information […]

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Tags: Ethics · Newsagency management · Social responsibility

Health checks from Woolworths?

July 1st, 2014 · 12 Comments

The announcement today that Woolworths intends to offer free heath checks is another example of why we need legislation to stop the growth of the supermarket duopoly in Australia. Indeed, politicians need to legislate to force a reduction of their market share. Bob Katter was on TV tonight listing the businesses closed brown by the supermarkets. […]

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Tags: Ethics · Small Business · Social responsibility

Sell locally-sourced products and prove your pitch to the local community

June 30th, 2014 · No Comments

If we are to promote a shop local pitch to our local communities we need to source locally made and locally connected products. This week I will draw attention to several local suppliers newsagents could consider. Stocking products from these and similarly local suppliers adds credibility to our shop local pitch. To me, local products […]

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Tags: Ethics · Newsagency management · Newsagency opportunities · Small Business · Social responsibility

News Corp deal makes Coles look cheap and newsagencies look expensive

June 27th, 2014 · 25 Comments

News Corp’s Inside Out magazine is on sale at Coles for $6.00, $2.20 less than the price in newsagencies and other retail outlets. How is it that this News Corp. title can be sold to shoppers at Coles for less than newsagents pay for it? Why would newsagents not early return all Inside Out stock right away […]

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Tags: Ethics · magazine distribution · magazines · Newsagency challenges

Newsagency marketing groups / franchises and marketing funds

June 23rd, 2014 · No Comments

I’ve been asked a couple of times recently about marketing fees they pay to their franchise / newsagency marketing group and the obligations of the groups to disclose how the funds are spent. One business owner told me their group, which operates under a franchise agreement, has refused to provide any visibility of marketing funds […]

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Tags: Ethics · Newsagency management

Newsagents: beware scams

June 23rd, 2014 · 1 Comment

I’ve heard of several newsagents in the last few weeks being targeted by scammers. In one case it was an advertising scam where the caller asked if they wanted to continue with their charity magazine advertising – there was no magazine. In another case, a newsagent was contacted by a scammer posing to represent an energy […]

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Tags: Ethics · Newsagency management · Social responsibility

An anonymous personal attack

June 18th, 2014 · 14 Comments

I have received calls in the last 24 hours from several people who have received an anonymous note in the mail attacking me. Here is how this note opens: Mark Timothy Fletcher – this is a message for you but since I don’t own a blog, this was my next best way to get my […]

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Tags: About us · Ethics

The Australian plain packaging claims expose poor editorial judgement

June 17th, 2014 · 18 Comments

Labor’s plain packaging fails as cigarette sales rise This June 8 headline and accompanying article published in The Australian has been shown to be based on specious information as last night’s Media Watch program explained. Relying on respected government sources and tracking back connections between the journalist and the source for data relied upon to big tobacco […]

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Tags: Ethics · Newspapers

Coming out

May 22nd, 2014 · 29 Comments

Last week, a person working for me was asked by a newsagent whether I was gay. My colleague responded saying that the newsagent should ask me. On hearing of the conversation I called the newsagent and asked if he wanted to ask me the question. He said he doesn’t care and has no interest in […]

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Tags: Ethics · Social responsibility

Is Supanews using its franchisees to compete with them?

May 15th, 2014 · 12 Comments

Supanews head office supplies its franchisees with bags for shoppers. The only promotion on the bags is for the website: and note that this website is owned and operated by a Hong Kong business an that items at the site cannot be purchased through any Supanews retail store. Besides the confusing message of what a […]

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Tags: Ethics · marketing · Newsagency management

Officeworks calls the newsagency to check ink prices

May 13th, 2014 · 5 Comments

Someone from the local Officeworks called my newsagency Saturday morning to price check a couple of ink cartridges. They said they had a customer there who buys ink from us and Officeworks wanted to price check because of their cheapest prices guarantee. I was shocked when I heard the story from a team member who […]

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Tags: Competition · Ethics · Newsagency management · Stationery

This card is not pornographic

May 13th, 2014 · 5 Comments

When a customer placed another card from front of this one in the photo on Saturday I thought it was in error so I put the other card into its pocket. The same customer a couple of minutes later randomly picked a card and put it in front of this one. I asked why and they […]

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Tags: Ethics · Fun · Greeting Cards

Evidence important in claims of newsagency sales success

April 26th, 2014 · 3 Comments

Newsagents and suppliers often claim success without providing proof supporting their claim. There have been instances in our channel where newsagents have believed a claim without seeking evidence and gone on to discover that there was ho evidence and that the claim was false. Everyone wants success. Unfortunately some want it bad enough to spin […]

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Tags: Ethics · Newsagency management

To the person taking photos in my newsagency

March 30th, 2014 · 1 Comment

Ask. Next time you want to take photos of products and displays, ask. Twice yesterday someone, a middle-aged male, walked around my newsagency taking photos. The first time as I approached him he fled. The second time he fled when a team member made eye contact with him. If I take photos inside another shop […]

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Tags: Ethics

Reusing a supplier stand can confuse newsagency shoppers

March 26th, 2014 · No Comments

I was intrigued by the tins of Chupa Chups on the stand I noticed in a shop (not a newsagency) yesterday. On closer inspection I discovered that they were tins of shortbread biscuits on a Chupa Chup branded stand. The message was confusing. If I was this retailer and I no longer had access to […]

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Tags: Ethics

Serious questions surround another ANF promotion to newsagents

March 20th, 2014 · 3 Comments

Newsagents this week received a fax purportedly sent by Crimvid, a supplier endorsed by the ANF. Click on the image to see the main page of the fax in detail. Before I get to the fax itself, I’d like to raise the question of  how Crimvid got fax numbers for newsagents. Did the ANF provide […]

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Tags: Ethics · Newsagency challenges · Newsagent representation

Stolen newspapers challenge distribution newsagents

March 19th, 2014 · 6 Comments

Every newsagent who owns or has owned a newspaper distribution business has experienced the theft of home delivered newspapers. I experienced it years ago before I sold my delivery run. In one instance a resident at a church run retirement village was regularly stealing the paper delivered to a fellow resident. I know of people […]

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Tags: Ethics · newspaper home delivery

Charity connections attract the ethical shopper

March 12th, 2014 · 4 Comments

More and more shoppers are looking for products that do good beyond the products. In the gift space especially, shoppers are looking for products that support charities. While we have seen this for years through programs like the Hallmark support for breast cancer which has raised over $1 million, support through other products has been […]

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Tags: Ethics

Are newsagents being sent consignment goods they did not order?

March 7th, 2014 · 17 Comments

Newsagents Products on Consignment – a business offering newsagents counter items that I wrote about recently – has sent at least one newsagent products that were not requested or agreed to. This is contrary to how the company said it would operate. The newsagent who contacted me advised that they received the goods in their shop […]

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Tags: Ethics