Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Hubbed'

Checking out the Officeworks Mailman parcel delivery service

April 23rd, 2015 · No Comments

Officeworks has changed its parcel delivery service and rebranded it Mailman. The photo shows a Mailman kiosk in a Sydney Officeworks outlet. The Mailman website makes using the service look easy. The website and the kiosk combined encourage a feeling of trust and this is important in any parcel service. Newsagents offering parcel services should research Mailman so […]

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Tags: Competition · Hubbed

Are newsagents being assisted out of the Hubbed contracts?

March 17th, 2015 · No Comments

I hear often from newsagents seeking advice on how to get out of their Hubbed contracts. While getting out of Hubbed itself is usually achievable, the associated finance agreement for equipment and / or software has reportedly been the challenge. I’m told that Hubbed will now pay out the finance agreements. If this is true, newsagents […]

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Tags: Hubbed · Newsagency challenges · Newsagency management

What newsagents want from an association in order for them to join

September 17th, 2014 · 10 Comments

Here are all the responses to the third question on my newsagent association survey from the weekend. The third questions asked: If you are not a member of an association what must they do to get you as a member? Close the QNF, close NANA, close VANA and replace all the staff and board members at the ANF […]

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Tags: Hubbed · Newsagency challenges · Newsagency management · Newsagent representation

Hubbed versus Australia Post price comparison inaccurate

March 24th, 2014 · 23 Comments

I’m told the price comparison published under the namers of Hubbed and POS Solutions to newsagents last week contains wrong pricing for Australia Post. Here is the correct pricing from an Australia Post LPO this morning: 3 kg Parcel Post satchel from Aust Post is $13.40 compared to $13.95 5kg Parcel Post satchel from Aust […]

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Tags: Australia Post · Hubbed

More questions about Hubbed following newsagency marketing campaign

March 21st, 2014 · 9 Comments

The ANF endorsed and promoted Hubbed is being promoted to newsagents today via a six page note sent under the name of Hubbed and POS Solutions.  It reads like a joint promotion, with bold claims to try and drive interest. For those not familiar I declare I own Tower Systems, the newsagency software company with […]

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Tags: Hubbed

Hubbed pitch in Cairns contradicts report

March 20th, 2014 · 2 Comments

I’m told that content presented at a Hubbed / ANF pitch in Cairns this week reportedly contradicted the statement published here from former Hubbed chairman Matt Handbury. It’sbeen suggested, too, that there is growing inconsistency between Hubbed offers. The ANF ought to sort this out otherwise members may be disadvantaged. 8 likes

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Tags: Hubbed · Newsagent representation

Is Hubbed offering different deals to different newsagents?

March 19th, 2014 · 2 Comments

Several newsagents have mentioned to be deals they have reportedly been offered by Hubbed that vary from the deals more generally known about. If I understand it correctly, one was offered preferential pricing and another a promise on returning equipment if sales don’t meet expectations. If true, the ANF appears directly involved in making offers […]

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Tags: Hubbed

Statement from Matt Handbury in relation to Hubbed

March 17th, 2014 · 2 Comments

Matt Handbury contacted me over the weekend and provided this statement in relation to Hubbed: Hubbed: Setting the record straight In response to speculation about the operational performance and governance arrangements at Hubbed, I feel it is in the best interests of the newsagent community to provide some much needed clarity around these issues. First, […]

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Tags: Hubbed · Media disruption · Newsagency · Newsagency benchmark · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities · Newsagent representation

Matt Handbury out of Hubbed?

February 24th, 2014 · 4 Comments

I’m told that Matt Handbury is no longer involved in Hubbed – the bill payment and parcel business he actively promoted as the future of newsagency businesses for more than a year.  I am also told that the ANF no longer has its 5% stake in Hubbed but that Hubbed moved into the ANF offices […]

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Tags: Hubbed

Are magazine distributors cutting small newsagency accounts?

February 10th, 2014 · 9 Comments

Several moves in recent weeks suggest that magazine distributors Gordon & Gotch and Network services are reviewing small accounts with a view to cutting accounts that to not meet minimum sales criteria. While they have had thresholds for new accounts and in the past have review performance, I anticipate the review this year will be […]

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Tags: Hubbed · magazine distribution · magazines · Newsagency management · Newsagent representation

The future of Hubbed in play?

February 6th, 2014 · 12 Comments

There have been rumours circulating for some time about the structure of the Hubbed business being promoted to newsagents by the ANF. I have not written about them here as I waited to see if the situation would clarify. It is taking longer than expected. A lack of disclosure is leaving newsagents considering Hubbed vulnerable. […]

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Tags: Hubbed

Hubbed coverage on TV inadequate

January 24th, 2014 · 6 Comments

Ten News last night ran a story on Hubbed, the bill payment / parcel service in which the ANF has a commercial stake. The reporter called me yesterday morning about the story and as I was in Cairns all day on business I could not be interviewed. The story was misleading in that newsagents have […]

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Tags: Australia Post · Hubbed

Hubbed take up slow?

November 29th, 2013 · 5 Comments

I have heard from several people in the channel that the take up of the Hubbed bill payment agency has been slow and that people in and supporting Hubbed are wondering why this could be the case. While I have had no discussions with Hubbed, from what I have seen of their documentation I can […]

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Tags: Hubbed

Hubbed update: there is no update

November 1st, 2013 · 8 Comments

A month ago I wrote here abut correspondence with the ANF about Hubbed. I published my email to the ANF, their response and my follow up. The ANF has not responded since. My questions about Hubbed remain. The ANF  demonstrated a lack of interest in collectively communicating with and representing newsagents by not communicating collectively […]

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Tags: Hubbed

63% of newsagents have time to up-sell

October 15th, 2013 · No Comments

63% of the 68 newsagents responding to my survey on up-selling say they have time to up-sell to customers at the counter. Many responding qualified their response with comments like – only when it’s not busy and when it does not affect other customers. The second question about the success newsagents have with up-selling recorded 7.4% […]

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Tags: Hubbed · Newsagency management

Newsagency sales growth thanks to plush success

October 9th, 2013 · 7 Comments

We did $17,000 in plush sales for the three months to September 30, 2013, up 57% on the same period in 2012. We will easily pass $80,000 in sales this year, delivering more than $50,000 in gross profit. The growth is a direct result of an ever changing mix of product, our commitment to known […]

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Tags: Hubbed · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Plush

Incomplete story about newsagents in The Australian

October 8th, 2013 · 15 Comments

The Australian yesterday ran a story about newsagents yesterday: Signs of hope after agents battered by print fallout. Written as a puff piece to promote Hubbed Connect, I say it is incomplete for these reasons: The headline: Signs of hope… yes, there are signs of hope but not because of a bill payment service but because […]

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Tags: Hubbed · Newsagency management · newsagency of the future

ANF responds to questions on Hubbed

October 4th, 2013 · 17 Comments

Adam Joy, COO of the ANF, has responded to an email I sent him about correspondence relating to Hubbed he sent to a newsagent re Hubbed. In that correspondence Adam inferred that I was on the ANF board when to chose to go with Bill Express. I was not on the board then. I emailed […]

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Tags: Hubbed · Newsagency challenges · Newsagency management · newsagency marketing · Newsagent representation

Taking another look at the Hubbed Connect offer to newsagents

September 27th, 2013 · 17 Comments

I have been asked to look at another contract offered by Hubbed to a newsagent considering the Connect Lite product. The contract I have seen is version 6.  The last one I saw was version 3. While the ANF, the national newsagent association, should provide independent assessment and commentary on the Hubbed offer, it is unable […]

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Tags: Hubbed · Newsagency challenges · Newsagency management

VANA advises newsagents to not sign the Hubbed contract at this time

September 14th, 2013 · No Comments

VANA yesterday advised Victorian newsagents that they should not sign the Hubbed contract at this time.  here is their announcement in full: VANA’s position on Hubbed By VANA News | September 13, 2013 | Nparcel Leave a comment There has been much talk within the industry lately about the ANF’s endorsed company ‘Hubbed”. VANA also […]

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Tags: Hubbed · Newsagency management · Newsagency opportunities · Newsagent representation

NANA suggests newsagents delay signing with Hubbed

September 13th, 2013 · No Comments

Here’s an announcement from NANA published  yesterday in relation to Hubbed: NANA suggests delay in signing Hubbed contracts/agreements for now The Newsagents Association of NSW & ACT (NANA) has received legal advice expressing concerns about the Hubbed contracts/agreements that NANA has received. As NANA is legally not able to instruct NANA Members what to do, […]

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Tags: Hubbed · Newsagency management · Newsagent representation

ANF conflict on Hubbed extended

September 11th, 2013 · 30 Comments

An email today from the ANF to members was solely about Hubbed, the agency business in which the ANF has a 5% share. The email underscores a conflict for the ANF as the national association representing newsagents. The email, essentially a promotional letter from Hubbed, indicates that Hubbed is relying on ANF staff: We are […]

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Tags: Hubbed · Newsagency challenges · Newsagency management · Newsagent representation

ANF responds on Hubbed contract

September 4th, 2013 · 1 Comment

The ANF sent a notice to members yesterday apparently in response to some of the questions I have raised. Their repsonse included: Yesterday ANF CEO Alf Maccioni sat with David McLean from Hubbed to once again go through the CONNECT contract which is going out to newsagents. He asked a number of questions and suggested […]

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Tags: Hubbed · Newsagency challenges

Does Hubbed prefer to attack the questioner rather than answer the questions?

August 30th, 2013 · 36 Comments

A newsagent attending a recent Hubbed presentation promoted by and held at the ANF / QNF offices in Brisbane says that Hubbed CEO David McLean said that he had an intense dislike of me and intended to bring Mark Fletcher down. He is reported to have said that he has met me to discuss Hubbed.  I […]

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Tags: Hubbed · Newsagency challenges · Newsagency management

Is Hubbed good for newsagents?

August 26th, 2013 · 5 Comments

More and more newsagents are asking what I think about Hubbed. My answer is the same to all: do your homework, make sure you understand how it works, be certain it is right for your business before you sign anything and get every promise and commitment in writing. I don’t know if Hubbed is good […]

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Tags: Hubbed · Newsagency challenges · Newsagency opportunities · Newsagent representation