Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Management tip'

Sunday newsagency management tip: research what you sell

July 27th, 2014 · No Comments

Knowing more about what you sell can help you sell more. While that sounds like a glib marketing pitch, it is true. We researched The Grumpy Cat and instead of placing it on the shelves as a regular product we created small signs that connected the product with the memes on facebook, Twitter, Pinterest and […]

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Tags: Management tip · Newsagency management

Get your Disney titles together

July 26th, 2014 · No Comments

Check where you have the three Disney food titles in-store. Place them together to leverage the Disney brand. The photo shows what we have done. While we have the Cakes cookbook with food magazines, we figured it could also sell from this location. 3 likes

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Tags: magazines · Management tip

Newsagency sales benchmark study: April – June 2014 compared to 2013

July 22nd, 2014 · 2 Comments

Some newsagents had a strong June 2014 quarter while the majority did not. The latest newsagency sales benchmark study shows the gap between newsagency businesses continues to widen. Here are the headline numbers: Customer traffic. 68% of newsagents recorded an average decline of 2.6% in transactions. 9% reported no change and the rest an average […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: Ask for proof

July 20th, 2014 · 1 Comment

If a supplier claims a product is selling well, ask for proof. If someone on the phone says they have been told to call you by a colleague, your marketing group or someone else, ask for proof. If a landlord makes a promise, ask for proof – get it in writing. If a salesman makes […]

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Tags: Management tip · Newsagency management

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

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Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

Five fundamentals of retailing where some newsagents let our channel down: customer service

July 18th, 2014 · No Comments

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. CUSTOMER SERVICE Even in basic customer service […]

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Tags: Management tip · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: quality

July 17th, 2014 · 1 Comment

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. QUALITY I suspect that if a survey […]

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Tags: Management tip · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: comfort

July 15th, 2014 · 9 Comments

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. COMFORT Comfort in retail is important. The […]

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Tags: Management tip · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: lighting

July 14th, 2014 · 4 Comments

This week I am going to call out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. LIGHTING If you business […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: make every day your pay day … but how?

July 13th, 2014 · 2 Comments

There was a time when newsagents could rely on selling their business for a handsome increase on the price they paid thereby providing a good pay day. No more. Today, the best way to extract value from our businesses is to make every day your pay day. The challenge is how do you do this? We […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #5: handling a complaint

July 11th, 2014 · 1 Comment

Every business needs a complaint handling process – one that is structured, clear and understood. A good complain handling process will give the complainant confidence and the recipient clarity on what to do with the complaint. A good process will also help you diffuse a complaint that is noise for the sake of noise. Document […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #4: receiving stock

July 10th, 2014 · 2 Comments

How you receive stock is vital to the health and success of any newsagency. It is important there is structure in the process and that everyone follows the structure. Too often newsagents do to have a documented process. Check what is supplied versus what has been invoiced and what you ordered. Check for and damaging to […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #3: transacting a sale

July 9th, 2014 · 3 Comments

How we process sales at the counter needs to be accurate, consistent and good for the customer. Training in hour to do this ought to be structured with regular reminders for everyone working at the counter. Smile and greet the customer. Not: next! or next in line or yes? or how can I help.  Try, […]

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Tags: Management tip · Newsagency challenges · Newsagency management

How we manage our newsagencies #2: opening the shop

July 8th, 2014 · 2 Comments

Opening a retail newsagency in the morning involves more than opening the door, putting out the day’s newspapers and magazines, turning on the lights, putting cash in the cash drawers, making sure the floors are clean and turning on their heating or cooling. Opening the shop every day should include other tasks like: Checking the […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: remove your own red tape

July 6th, 2014 · No Comments

Business owners often call on politicians to remove red tape and make doing business easier. I think some small retail business owners including newsagents create red tape of their own, red tape that makes it harder for customers to do business with the business and red tape that makes it harder for our employees to […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Sunday newsagency management tip: stand up for yourself

June 29th, 2014 · No Comments

Every day I hear stories from newsagents about them being told what to do in their business by people outside their business. They are usually being told to do something they do not agree with, do not want to do or will not improve the financial return they achieve from their business. Landlords, suppliers, advisors and […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: know your benchmarks

June 22nd, 2014 · 2 Comments

What percentage of sales revenue do you spend on rent, labour and marketing. These are three key business performance indicators yet they are often not top of mind for newsagents. Labour should cost between 9% and 11% of revenue, rent should cost between 11% and 13% and marketing should cost between 2% and 5% if you […]

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Tags: Management tip · Newsagency management

Why colour blocking is important for newsagents and how to do it

June 19th, 2014 · No Comments

At the Christchurch Gift and Homeware Fair at the start of this week I saw another excellent example of effective colour blocking that is as relevant to a retail newsagent as it is at a Gift Fair trade display. This gift / homewares supplier laid out their stand by colour, taking care to place colours […]

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Tags: Colour blocking · Management tip · marketing · marketing tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · visual merchandising

Sunday newsagency management tip: run your newsagency to afford your replacement

June 15th, 2014 · 5 Comments

BEFORE YOU SCROLL ON: This is the type of blog post here that attracts little comment, few likes and little attention yet it goes to the heart of what hundreds if not thousands of newsagents need to do in their businesses today. This like all the other Sunday tips is a challenge. If you want to […]

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Tags: Management tip · Newsagency management

Learning from excellent newsagent retailers

June 12th, 2014 · No Comments

It’s been a privilege over the last couple of weeks to meet and learn from some exceptional retail newsagents. Yesterday, newsagents shared stories that demonstrated the value of knowing about what you sell. One newsagent had heard from several customers about how good the Ravensberger jigsaw puzzles were so much that they decided to take […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: start the financial year with good data

June 8th, 2014 · No Comments

Poor data is in my top three causes for a newsagency struggling or failing. If you do not use accurate current data in business planning then your business decisions are more likely to be either wrong or less effective. I know data can be a boring topic. It is better for you to master this boring topic […]

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Tags: Management tip · Newsagency management

Day five of five simple moves for increasing sales in your newsagency: move it & move it again

June 6th, 2014 · No Comments

This week I am running a series of simple moves you can make in your newsagency to increase sales. None requires you to spend any money, only time. Here is simple move to make more money by moving spinners. Do you move your spinners? When was the last time you placed spinners in different locations? If you […]

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Tags: Management tip · Newsagency management · Tactical display

Day four of five simple moves for increasing sales in your newsagency: use your counter!

June 5th, 2014 · 1 Comment

This week I am running a series of simple moves you can make in your newsagency to increase sales. None requires you to spend any money, only time. Here is simple move to make more money by changing your use of your counter. Take everything off your counter. Now, put something at the counter that you have never […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: check-in daily

June 1st, 2014 · No Comments

Open regular communication is important to getting the most from everyone working in your newsagency. I rely on a communication book for noting tasks to be done and sharing information. This is supplemented by a noticeboard in the back room – if the business has a back room. It’s a daily (or otherwise regular) check in […]

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Tags: Management tip · Newsagency management

How a hair straightener stand can help you drive add-on purchases with greeting cards

May 26th, 2014 · No Comments

This photo shows how we are using a $4.00 hair straightener stand to place Hallmark Itty Bittys with cards in our card department. We first started using a hair straightener stand to promote plush with cards six weeks ago. It’s won incremental business for us.  When we got the new Itty Bitty line we put a […]

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Tags: Greeting Cards · Management tip · marketing tip · Newsagency management · newsagency marketing · Newsagency opportunities · Plush