Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Management tip'

Sunday newsagency management tip: ideas for building your local connection

May 24th, 2015 · 1 Comment

Since newsagencies are regarded by Australians as the quintessential local business, a strong local community connection is vital.  Here are practical ideas for improving the community connection in your newsagency: Be local in what you talk about – local issues, local challenges, local opportunities. Be local online – on facebook, Twitter and other social media platforms. […]

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Tags: Management tip · Newsagency management

How discount vouchers got an 82 year old buying cards again

May 22nd, 2015 · 6 Comments

An 82 year old male customer told me recently that he started buying cards again thanks to our discount vouchers. He told me he stopped buying birthday cards for his kids and grand kids and great grand kids a few years ago because of the cost. But I started again when I got one of these […]

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Tags: Management tip · marketing tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: buy to tell a story

May 17th, 2015 · No Comments

When purchasing a new range of stock for your business, make sure you purchase enough of the range to enable you to tell a story. Too often I see newsagents purchase less items from a range to save money. This can end up costing more as the small range is no story and the stock does […]

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Tags: Management tip · Newsagency management

Promoting Aussie magazines and newsagencies

May 16th, 2015 · 2 Comments

We are promoting four Australian magazines and newsagencies as the places to purchase these and other magazines on my newsagency Facebook page. I have also paid to boost the post – to reach more people. This promotion is part of a shop local campaign in the newsagency. Shop local means different things to different people. To me, […]

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Tags: magazines · Management tip · marketing · marketing tip · newsagency marketing

It’s how you pitch the loyalty offer in the newsagency that matters

May 12th, 2015 · 2 Comments

Here’s a brief training video I shot for my software company last week explaining to retail employees how to hand out a discount vouchers. I am sharing it here as it illustrates the importance of getting the pitch to customers right. A brilliant loyalty program pitched poorly can fail. By sharing the video I hope […]

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Tags: Management tip · marketing · marketing tip · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: know your labour cost by day

May 10th, 2015 · 2 Comments

The first place I look when helping a newsagent address cash-flow issues in the business is the roster. Too often the roster is either done for convenience or for laziness: convenience to reduce owner time in the business or laziness because the roster never changes. Identifying the daily labour cost in dollars focuses attention. Most […]

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Tags: Management tip · Newsagency management

The core of a good newsagency: customer service

May 8th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #5: customer service Customer service can be the single […]

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Tags: Management tip · Newsagency management · newsagency of the future

The core of a good newsagency: local community connection

May 7th, 2015 · 2 Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #4: local community connection Our local community is important […]

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Tags: Management tip · Newsagency management · newsagency of the future

The core of a good newsagency: stationery

May 6th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #3: stationery There was a time when newsagents dominated […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: trust yourself

May 3rd, 2015 · No Comments

Talking with a newsagent last week they were worried about a business decision they thought was right for their business yet their accountant disagreed. The accountant is in another town, an hour away. They have never seen the newsagency. Their only interaction with the owners (who have owned the business for two years) is a […]

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Tags: Management tip · Newsagency management

Magazine week: How to make magazines more profitable in your newsagency

May 1st, 2015 · 1 Comment

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I […]

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Tags: magazines · Management tip · Newsagency management · Newsagency opportunities

Magazine week: How to drive repeat magazine sales in the newsagency

April 30th, 2015 · No Comments

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I […]

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Tags: magazines · Management tip · Newsagency management · Newsagency opportunities

Magazine week: How to promote magazines outside your newsagency

April 29th, 2015 · 6 Comments

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I […]

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Tags: magazines · Management tip · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: when to early return magazines

April 26th, 2015 · 4 Comments

Early returning of magazines is the returning to the distributor of titles prior to their recall date. While you can use your newsagency software to suggest early return numbers the day of receipt of the stock, my advice if space permits is you undertake this activity from the shop floor – giving all stock and […]

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Tags: magazines · Management tip · Newsagency management

Sunday newsagency management tip: be a specialty retailer

April 19th, 2015 · No Comments

Newsagency businesses are your quintessential independent specialty retailer … but how much of a specialty retailer are you? What do you offer in your business that is specialty or unique? What do you offer to differentiate between your business and other retail businesses offering items in the same categories on which you rely to drive traffic? Specialty […]

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Tags: Management tip · Newsagency management

A week of newsagency management benchmarks: #5 basket size/depth

April 17th, 2015 · No Comments

Each day this week I am sharing a newsagency management benchmark which I hope you find useful. The benchmarks are not rigid, use them as a guide. I have developed these and other benchmarks over years of working with a variety of newsagency businesses in many different situations. Management benchmark #5: basket size/depth By basket I mean […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

Now that’s how to quit stock in retail

April 17th, 2015 · No Comments

At a Walmart yesterday I saw easter stock at 90% off. Too many newsagents I see discount at 25% to move stock, some at 50%. 90% shows you are serious and want to move stock quickly. Their approach is a lesson to any retailer focused on quitting stock. 2 likes

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Tags: Management tip · Newsagency management

A week of newsagency management benchmarks: #4 stock turns

April 16th, 2015 · 3 Comments

Each day this week I am sharing a newsagency management benchmark which I hope you find useful. The benchmarks are not rigid, use them as a guide to determine what is right for your business. I have developed these benchmarks over years of working with a variety of newsagencies in many different situations. Management benchmark #4: […]

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Tags: Management tip · Newsagency management

A week of newsagency management benchmarks: #3 revenue per square metre

April 15th, 2015 · 1 Comment

Each day this week I am sharing a newsagency management benchmark which I hope you find useful. The benchmarks are not rigid, use them as a guide. I have developed them over years of working with a variety of newsagencies in many different situations. Management benchmark #3: revenue per square metre This is a tough […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

A week of newsagency management benchmarks: #2 gifts to cards

April 14th, 2015 · No Comments

Each day this week I am sharing a newsagency management benchmark which I hope you find useful. The benchmarks are not rigid, use them as a guide. I have developed them over years of working with a variety of newsagencies in many different situations. Management benchmark #2: gifts to cards Three years ago I was […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

A week of newsagency management benchmarks: #1 revenue to staff

April 13th, 2015 · 2 Comments

Each day this week I am sharing a newsagency management benchmark which I hope you find useful. The benchmarks are not rigid, use them as a guide. I have developed them over years of working with a variety of newsagencies in many different situations. Management benchmark #1: revenue to staff ratio. First up, by revenue […]

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Tags: Management tip · Newsagency management

Sunday newsagency management advice: plan for the economic storm

April 12th, 2015 · No Comments

What is the worst that can happen to your newsagency business? A downturn in local industry, mass departure of residents, another newsagency or competitive business opening nearby, a collapse in consumer confidence? These are other economic challenges could be around the corner yet too often small business newsagents are not prepared, they do not have […]

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Tags: Management tip · Newsagency management

Hallmark Itty Bittys work on three levels in the newsagency

April 6th, 2015 · No Comments

The re-launched Hallmark Itty Bittys are working well as collectibles, licence targeted purchases and impulse purchases – yes, all three. The new stand recently released by Hallmark helps us connect with all three opportunities. The licence branding is key to attracting attention. The small footprint helps us place the stand for maximum impulse opportunity engagement. The […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

Sunday retail management advice: roster employees for profit

April 5th, 2015 · No Comments

When you roster employees in your newsagency, know the cost of labour for each day. This labour cost should include owners time. If you don’t do this, don’t know and track your labour cost by day, your attention may not be on what is likely to be your highest or second highest business operating cost. Too […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: 30% is the max. you should allow for a category

March 29th, 2015 · 4 Comments

Does your newsagency rely on too much traffic, GP or revenue for a single product category? By too much I mean more than 30%? 30% is a figure I have come up with, based on years of working with newsagents affected by categories which dominate their business falling into decline. Tobacco, magazines and lotteries are […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities