Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Management tip'

Sunday newsagency management tip: 30% is the max. you should allow for a category

March 29th, 2015 · 4 Comments

Does your newsagency rely on too much traffic, GP or revenue for a single product category? By too much I mean more than 30%? 30% is a figure I have come up with, based on years of working with newsagents affected by categories which dominate their business falling into decline. Tobacco, magazines and lotteries are […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

What is the best thing you can do in your newsagency today to show that newsagencies are good businesses to buy?

March 28th, 2015 · No Comments

Newsagents want people to be interested in purchasing their businesses. You cannot make people be interested by telling them to do be. The best way to make people interested in newsagencies is to make them appealing. The best way to make your newsagency appealing is make every day your pay day. The appeal of businesses […]

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Tags: Management tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: make your back room inspiring

March 22nd, 2015 · No Comments

First up – I think back rooms are not good in retail businesses. They attract stock, paperwork and people – all three of which should be on the shop floor. That said, I understand most newsagencies have one and the owners probably think a back room is vital to the business. No matter where it […]

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Tags: Management tip · Newsagency management

Some newsagents actively embrace training opportunities

March 21st, 2015 · No Comments

One comment I from several suppliers at the newsagency suppler management forums I hosted this week was that newsagents don’t embrace training. While this could be said for some newsagents, I know of plenty who do embrace training. I see it myself with the newsagents who do the free training offered by my newsagency software […]

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Tags: Management tip · Newsagency management

#5 of five provocative suggestions to challenge how you view and manage your retail newsagency

March 20th, 2015 · No Comments

This week I will publish five deliberately provocative suggestions on aspects of retail newsagency management and operation. My goal is to challenge newsagents and their suppliers to break free from the past and engage in more present day retail Suggestion #5: trash your counter. When you are closed, take everything off your counter and from […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

#4 of five provocative suggestions to challenge how you view and manage your retail newsagency

March 19th, 2015 · 1 Comment

This week I will publish five deliberately provocative suggestions on aspects of retail newsagency management and operation. My goal is to challenge newsagents and their suppliers to break free from the past and engage in more present day retail Suggestion #4: mark your stationery up by 125%. We are often told that people think stationery […]

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Tags: Management tip · Newsagency management · Stationery

Newsagency of the Future – A FREE business building workshop for newsagents

March 18th, 2015 · 2 Comments

Perth. Thursday March 26. 10am.  NEXT WEEK. Country Comfort Inter City. Great Eastern Highway Perth. Join me for a look at the state of the newsagency channel, trends impacting on us and how we can create stronger and more valuable businesses. I will share specific insights relevant to newsagents and detail opportunities available to newsagents to attract […]

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Tags: Management tip · Newsagency management

#3 of five provocative suggestions to challenge how you view and manage your retail newsagency

March 18th, 2015 · No Comments

This week I will publish five deliberately provocative suggestions on aspects of retail newsagency management and operation. My goal is to challenge newsagents and their suppliers to break free from the past and engage in more present day retail Suggestion #3: stop your card supplier putting out new stock, do it yourself. Learn how to […]

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Tags: Greeting Cards · Management tip · Newsagency management · newsagency of the future

Sunday newsagency management tip: consider how you backup your data

March 15th, 2015 · No Comments

A newsagent recently experienced a major computer malfunction and required access to a backup to load recent data onto the new computer. They did not have a backup as they said it was taking too long every day so they stopped doing it a year earlier. Now, thanks to cloud based services, continuous local backup […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: thoughtful magazine adjacencies can drive sales

March 8th, 2015 · 2 Comments

Getting magazine adjacencies right takes time and thought. Investing in this can drive magazine sales. Too often, the placement of magazines is done as a chore when it should be approached as an opportunity. In placing magazines, consider the reader and place titles next to each other which appeal to the same shopper. Sometimes, adjacencies […]

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Tags: Management tip · Newsagency management

Letting the plush choose the customer drives sales in the newsagency

March 7th, 2015 · No Comments

The young girl wanted to see all the lamb we had in stock so she could let one choose her. Her parents waited patiently, knowing this is how purchases for her collection were made. Sure enough, one of the lambs made the choice and the sale was processed. We were happy to get the lambs […]

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Tags: Management tip · marketing · marketing tip · Plush

Sunday newsagency management tip: encourage your employees to be themselves

March 1st, 2015 · 3 Comments

Good one hi good day so far thanks $4.50 there you go good one. That’s word for word what I experienced from someone serving in a capital city convenience store last week. There were no pauses, no obvious beginning and end. The first good one was for me as I picked up my purchase and […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: evidence trumps your stories every time

February 22nd, 2015 · 1 Comment

I was talking with a newsagent recently and they said a particular range of greeting cards was not working for them. On checking their data I found that the stock turn for this range was above the average for their greeting card department. Not happy about the evidence contradicting their story, their argument changed to one […]

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Tags: Management tip · Newsagency management

Handling shopper returns in the newsagency

February 19th, 2015 · 2 Comments

I like this sign I saw on the counter of a newsstand in the US a few weeks ago. It’s a straightforward statement about what shoppers can and cannot return. I especially like the message at the bottom: MAGAZINES AND NEWSPAPERS ARE NOT RETURNABLE. I thought about this because of the newsagent who called yesterday […]

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Tags: Management tip · Newsagency management

An Urgent Action Plan to Avoid Closure of Your Retail Newsagency

February 18th, 2015 · 7 Comments

If your retail business is in tough times and facing imminent closure, you may be able to save it if you act quickly and ruthlessly. Based on years of working with many different retailers, I have found that some basic steps can successfully turnaround a business in trouble. But you need to be ruthless. The […]

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Tags: Management tip · Newsagency benchmark · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: never give up

February 15th, 2015 · 3 Comments

No matter how tough your situation, no matter how impossible the road ahead, never give up, there is always something you can try, a step you can take to move forward. While I expect that comes across as glib, the words are sincere. I have never seen a difficult situation being faced by a business for […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: think before accepting the hospitality of coffee and lunch

February 8th, 2015 · 2 Comments

I’m not a fan of business lunches and meetings over coffee. I’m more practical in how I like business to be conducted – straight to the point, based on the facts, make decisions and implement. Some people think this approach is aloof, rude even. Maybe so. However, business efficiency involves efficient communication. I have found the […]

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Tags: Management tip · Newsagency management

Good counter pitch from Hallmark

February 5th, 2015 · 2 Comments

The counter decals provided by Hallmark for promoting the picnic hamper giveaway for Valentine’s Day are terrific as they provide us with a reminder at the point of purchase of the promotion. We have ours placed next to the hamper – to help us pitch the purchase of Valentine’s Day cards. Have you bought a […]

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Tags: Greeting Cards · Management tip · marketing · Newsagency management · newsagency marketing · Newsagency opportunities

Sunday newsagency management tip: know your traffic drivers

February 1st, 2015 · No Comments

What are the top ten products or product categories that bring people to your retail newsagency? Are sales for these categories growing, declining or static? if you can’t answer this question, find out. It should be easy with your newsagency software.  In my own Tower Systems Newsagency Software is’s the 10×10 report – a report […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: know the trends for your business

January 25th, 2015 · No Comments

There is no better indicator for understanding trends in your retail newsagency business than comparing revenue and unit sales performance for a recent period to the same period a year, two years and three years ago. In my own newsagency I undertake this type of comparison every month on a rolling basis – looking at […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Checking out the Officeworks Back to School catalogue

January 24th, 2015 · 1 Comment

Newsagents doing Back to School should get their hands on an Officeworks BTS catalogue for when they do a post-season review. At 64 pages, the Officeworks catalogue is comprehensive. You read it thinking you’ll find what you need. The design connects with the marketing collateral in-store from the display to the posters to the dump […]

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Tags: art supplies · Book retailing · Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Stationery

Sunday newsagency management tip: be responsible for what you order

January 18th, 2015 · 1 Comment

How many times do you receive stock that you have not ordered.  I am not talking here about stock you do not usually order such as magazines and newspapers.  No, I am talking about greeting cards, stationery, gifts and other items which you have control over in your business. If you receive stock you have […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: give people waiting something to buy

January 11th, 2015 · No Comments

Supermarkets, fuel outlets and convenience retailers nail the candy lane, the floor space in front of the counter where people line and wait to be served. It’s called the candy lane because it’s where candy is often sold. I am using the term to refer to the space and not products. What is it you present […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: choose the best team for 2015

January 4th, 2015 · 1 Comment

How good is the team in your retail newsagency? Is it the best team you could have? If not, invest time at the start of the year to improve the team. Either replace people, including you, or train them to ensure your team is the best it can be to position your business for the […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Sunday newsagency management tip: write advice to yourself

December 28th, 2014 · No Comments

Find somewhere away from your business , a coffee shop, a bar, a restaurant, somewhere that is busy with people all around you. Sit down and write a note to yourself explaining what you think needs to be done to improve the business. I find that when I am sitting in a busy location away […]

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Tags: Management tip · Newsagency management