Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Management tip'

Sunday newsagency management tip: be serious about your business data

July 5th, 2015 · No Comments

In the two weeks leading up to the end of the financial year I saw more newsagents engage with their business data than for the other 50 weeks of the year. Through my newsagency software company I saw questions about stock management, stock-takes and the like all demonstrating an engagement as business owners scrambled to […]

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Tags: Management tip · Newsagency management

Newsagency management tip: Apps you need to use

July 4th, 2015 · No Comments

Here are Apps I suggest newsagents try to understand competition and improve their shopper experience: Officeworks. For price comparisons, especially ink. Essential for showing you are cheaper than this giant business than spends too much money saying they are cheap. Tatts. To understand the real threat to in-store lottery purchases. As I have written here […]

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Tags: Management tip · Newsagency management

Newsagency operational management advice for new newsagents and others

July 3rd, 2015 · No Comments

There is plenty to learn for the new newsagent and plenty an old hand can forget. I am often asked about important day to day operational tasks in running a newsagency so I started putting together a list. It’s an evolving work in progress, something I am happy to share with anyone – not as […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Starting the new financial year off right

July 1st, 2015 · 1 Comment

I urge newsagents to start this new financial year off right. Make a decision this morning that this year will be better than the last and that through your actions you deliberately pursue the business you want. I urge you to make a decision to not be driven by reactions to what has been traditional […]

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Tags: Management tip · Newsagency management

Yes, newsagents can sell gifts priced over $20

June 29th, 2015 · 1 Comment

I can’t sell gifts over $20. This is a common comment I hear from newsagents when I talk about the need for us to explore new product category opportunities at price points of $100, $200 and more. In Cairns a week ago a newsagent made the comment at the Newsagency of the Future session. I […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

Sunday newsagency management top: your end of financial year to do list

June 28th, 2015 · No Comments

Here is a list of things you need to do this week with the new Financial Year kicking in on July 1: Take a backup at the close of business on June 30. While not all software systems will require this, it is better to be safe. Store the backup off-site. Ensure it is labelled. […]

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Tags: Management tip · Newsagency management · newsagency of the future

EB Games shows how to run a sale

June 22nd, 2015 · No Comments

I love how EB games at Westfield Knox dressed their store for a sale at the weekend. You could not miss this – the signage was visually strong and consistent. Nothing timid about their approach – no three or four signs. They gave over the whole store to the sale. I am inspired by their […]

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Tags: Management tip · marketing tip · Newsagency management · newsagency marketing · Newsagency opportunities

Sunday newsagency management tip: take care where you place a price label

June 21st, 2015 · No Comments

As we carry more expensive items in our newsagencies we need to adjust our approach to price labels. Whereas in the past a price sticker or barcode label on lower cost items most often was placed on the front, more expensive items require a fresh approach. Items priced at $100, $200 and more need to […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: manage yesterday’s news

June 14th, 2015 · 4 Comments

Yesterday’s news sells, especially if your customers know they can buy yesterday’s newspapers today from your newsagency. My advice is don’t rush to top or return newspapers, hold off for a couple of days. While this is not practical at weekly returns cut off time, it is practical through the week up to then. Promote […]

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Tags: Management tip · Newsagency management · Newspapers

Sunday newsagency management tip: reorder stock this way and improve your return on investment

June 7th, 2015 · 8 Comments

There really is only one way to reorder stock for your business and that is by using your computer system as it is only this approach that removes human intervention from the process. Walking through the shop and making a list is a bad move. Letting a supplier order for you allows their business needs […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: 8 ways to encourage employee engagement

May 31st, 2015 · No Comments

Your employees are your front line. They can make or break your business. You hire them, train them, motivate them and fire them. Their performance is on you. Here are eight tips to encourage their engagement: Train them. Communicate your expectations. Congratulate them. Be open with them. Ensure they know the goal of the business. […]

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Tags: Management tip · Newsagency management

Buying well and promoting appropriately can deepen the basket

May 27th, 2015 · No Comments

We bought a pack of these ugly dolls at a terrific discount and instead of selling them at suggested retail for a bonus margin, we decided to price them for quick sale and to place them on the main path to the counter. reflecting the price and the opportunity we did nothing special for the […]

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Tags: Management tip · marketing · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: ideas for building your local connection

May 24th, 2015 · 1 Comment

Since newsagencies are regarded by Australians as the quintessential local business, a strong local community connection is vital.  Here are practical ideas for improving the community connection in your newsagency: Be local in what you talk about – local issues, local challenges, local opportunities. Be local online – on facebook, Twitter and other social media platforms. […]

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Tags: Management tip · Newsagency management

How discount vouchers got an 82 year old buying cards again

May 22nd, 2015 · 6 Comments

An 82 year old male customer told me recently that he started buying cards again thanks to our discount vouchers. He told me he stopped buying birthday cards for his kids and grand kids and great grand kids a few years ago because of the cost. But I started again when I got one of these […]

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Tags: Management tip · marketing tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: buy to tell a story

May 17th, 2015 · No Comments

When purchasing a new range of stock for your business, make sure you purchase enough of the range to enable you to tell a story. Too often I see newsagents purchase less items from a range to save money. This can end up costing more as the small range is no story and the stock does […]

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Tags: Management tip · Newsagency management

Promoting Aussie magazines and newsagencies

May 16th, 2015 · 2 Comments

We are promoting four Australian magazines and newsagencies as the places to purchase these and other magazines on my newsagency Facebook page. I have also paid to boost the post – to reach more people. This promotion is part of a shop local campaign in the newsagency. Shop local means different things to different people. To me, […]

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Tags: magazines · Management tip · marketing · marketing tip · newsagency marketing

It’s how you pitch the loyalty offer in the newsagency that matters

May 12th, 2015 · 2 Comments

Here’s a brief training video I shot for my software company last week explaining to retail employees how to hand out a discount vouchers. I am sharing it here as it illustrates the importance of getting the pitch to customers right. A brilliant loyalty program pitched poorly can fail. By sharing the video I hope […]

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Tags: Management tip · marketing · marketing tip · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: know your labour cost by day

May 10th, 2015 · 2 Comments

The first place I look when helping a newsagent address cash-flow issues in the business is the roster. Too often the roster is either done for convenience or for laziness: convenience to reduce owner time in the business or laziness because the roster never changes. Identifying the daily labour cost in dollars focuses attention. Most […]

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Tags: Management tip · Newsagency management

The core of a good newsagency: customer service

May 8th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #5: customer service Customer service can be the single […]

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Tags: Management tip · Newsagency management · newsagency of the future

The core of a good newsagency: local community connection

May 7th, 2015 · 2 Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #4: local community connection Our local community is important […]

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Tags: Management tip · Newsagency management · newsagency of the future

The core of a good newsagency: stationery

May 6th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #3: stationery There was a time when newsagents dominated […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: trust yourself

May 3rd, 2015 · No Comments

Talking with a newsagent last week they were worried about a business decision they thought was right for their business yet their accountant disagreed. The accountant is in another town, an hour away. They have never seen the newsagency. Their only interaction with the owners (who have owned the business for two years) is a […]

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Tags: Management tip · Newsagency management

Magazine week: How to make magazines more profitable in your newsagency

May 1st, 2015 · 1 Comment

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I […]

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Tags: magazines · Management tip · Newsagency management · Newsagency opportunities

Magazine week: How to drive repeat magazine sales in the newsagency

April 30th, 2015 · No Comments

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I […]

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Tags: magazines · Management tip · Newsagency management · Newsagency opportunities

Magazine week: How to promote magazines outside your newsagency

April 29th, 2015 · 6 Comments

Each day this week I will post about magazines from an overall business perspective in newsagencies. I am doing this because some suppliers think my submission to the ACCC of the proposed trial of new magazine supply rules I made on behalf of newsXpress reflects a move against magazines. Nothing could be further from the truth. I […]

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Tags: magazines · Management tip · Newsagency management · Newsagency opportunities