Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

Tonnex under external administration

September 2nd, 2014 · No Comments

Newsagent ink supplier Tonnex International has been placed user external administration. Newsagents awaiting credits or refunds will need to contact the administrator and lodge a proof of debt. 0 likes

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Tags: Newsagency management

Bringing back the dogs and cats to the newsagency counter

September 1st, 2014 · 1 Comment

We have plush dogs and cats back at the counter as part of a front of store refresh. This move was an easy choice as the last two times we had plush dogs and cats at the counter they did very well. We find shoppers prepared to spend between $15 and $25 extra on impulse lines like […]

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Tags: Newsagency management · Plush · Tactical display

Sunday newsagency management tip: train your staff to play

August 31st, 2014 · No Comments

Smart retail today is all about interacting with your products, showing them off on the shop floor so that shoppers can imagine them playing with or using the products. This is especially true with toys, puzzles, magic tricks and kinetic sand. The more you play the more you will sell. I know from my own […]

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Tags: Management tip · Newsagency management

Fairfax mistake costs newsagents

August 28th, 2014 · No Comments

Newsagents have received advice from Fairfax owned IPS that they have been incorrectly billing for Trader Tag magazine since August 2012, giving newsagents considerable more commission than should have been the case. Without consultation or consideration Fairfax clawed back the commission. The Fairfax handling of the matter has frustrated many newsagents and created difficulties for some. […]

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Tags: Ethics · Newsagency management · Newspapers

Newsagents are responsible for business collapses and closures

August 27th, 2014 · 3 Comments

In Launceston Monday night I noticed that Quadrant News & Cards had closed. The empty shop with a For Lease sign is a sad sight. It is easy to see this as a sign of the times, the decaying Aussie newsagency. But that would be wrong. Quadrant News & Cards closed due to poor management. Plain […]

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Tags: Newsagency management

Another local business closed temporarily

August 27th, 2014 · 1 Comment

Further to my post yesterday and a last week about I saw another shop closed on Monday night in Launceston. While I don’t know the circumstances, any shop closing for an extended period gives customers a message about priorities. It encourages them to shop elsewhere. I am seeing closures such as this in small gift shops and toy […]

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Tags: Customer Service · Newsagency management

Would you close for a family wedding?

August 26th, 2014 · 7 Comments

Further to my post ten days ago about a business closing to give the owner a break, I noticed at the weekend a cafe with this sign in the window. The cafe was closed for the wedding of the owner’s daughter. On reflection, small independent retailer businesses should not close for a holiday or to […]

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Tags: Management tip · Newsagency management · Social responsibility

Sunday newsagency management advice: manage customer accounts with care

August 24th, 2014 · No Comments

The local newsagency is one of the few businesses where a customer can open an account without providing a personal guarantee or going through any form of credit check. Too often I see newsagency businesses where there is little or no management of these accounts. Here are my suggestions for best practice customer account management: […]

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Tags: Management tip · Newsagency management

Think carefully when you price products

August 21st, 2014 · No Comments

Newsagents often bemoan that plenty of what they sell is at a fixed price: magazines, newspapers, cards. Yet I often see examples of newsagents not making the most of appropriately pricing the products over which they do have control. A newsagency I visited earlier this week had a plush item priced at $33.00. If they […]

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Tags: Newsagency management

How does the ACCC set its priorities?

August 20th, 2014 · 2 Comments

The ACCC chairman has been all over the media this week touting a victory over Maggie Beer and what the ACCC says is misleading labelling. I don’t see how any shopper considering purchasing Maggie Beer products could have been misled. The products are conceived and developed in Maggie Beer’s kitchen in the Barossa Valley. That […]

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Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management

Where else can you try before you buy?

August 20th, 2014 · No Comments

Further to my post a couple of days ago about welcoming magazine readers in my newsagency, I have been thinking about businesses where the try before you buy approach is vital to their success: Car dealerships. Who buys a car without a test drive for a day or more. Clothing. They encourage you to try on […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities

Being transparent with newsagents on magazine performance

August 20th, 2014 · 2 Comments

This image shows year on year magazines sales performance for one of my newsagencies for the April through June quarter in 2014 compared to 2013. I am publishing the data here as proof of the sales growth we are achieving. This is necessary to counter a comment reportedly made by a magazine publisher recently that […]

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Tags: magazines · Newsagency management

The art of attracting new shoppers to your newsagency

August 19th, 2014 · 3 Comments

It’s an art attracting shoppers to any retail business let alone to an Australian newsagency where the old-school shingle encourages wrong assumptions and out of date expectations about the business and the products it sells. I prefer to play down the shingle and attract shoppers based on product placed specifically for that purpose. The knitting […]

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Tags: Management tip · Newsagency management · newsagency marketing

Make sure the discount you get is real

August 18th, 2014 · 1 Comment

Comparing buy prices with a newsagent recently we discovered two different wholesale prices for the same item. The comparison came about because they said a supplier gave them 15% off wholesale while I am getting 10% off wholesale for the same item. I pay $10.80 at a 10% discount off wholesale while the other newsagent […]

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Tags: Newsagency management

Sunday newsagency management tip: are you open the right hours?

August 17th, 2014 · No Comments

When was the last time you assessed sales by time and particularly at sales revenue at the start of the day and at the end of the day? It could be that you are opening too early or too late or that you are closing too early or too late. What does your data show? Use […]

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Tags: Management tip · Newsagency management

Would you close your newsagency to take a break?

August 15th, 2014 · 7 Comments

A small business music and DVD store near where I live closed for ten days in March so the owner could take a break, his first in ten years. I like the notice the posted on the door to the shop in advance of the break. I figured newsagents who run a single person business don’t […]

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Tags: Newsagency management

How are PIN changes playing out for you?

August 14th, 2014 · 8 Comments

In hospitality, the new PIN requirement is causing operational challenges and impacting tips earned by staff from what I hear. I’d love to hear from newsagents how it is playing out. 1 likes

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Tags: Newsagency management

Another reason to promote Peppa Pig

August 14th, 2014 · 1 Comment

The live Peppa Pig show touring Australia is generating excellent interest and giving us plenty of opportunities for selling the Hallmark Peppa Pig cards and the Peppa Pig licenced gifts, plush and other products we have access to. This is a mega brand that fits nicely within newsagency businesses. It’s important we are aware of […]

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Tags: Newsagency management · newsagency marketing · Newsagency opportunities

Delayed billing does not play in newsagent magazine early return decisions

August 13th, 2014 · 2 Comments

72.62% of newsagents participating in the early returns survey on the weekend have indicated that delayed billing does not impact early returns decisions. This will shock some magazine publishers. I know of publishers who have been encouraged to introduce delayed billing to reduce early returns. Are you listening publishers? I sincerely hope so. I created this […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · newsagency of the future

Vale, Robin Williams

August 12th, 2014 · 7 Comments

Today is one of those days when customers will talk a bit longer at the newsagency counter following news of the tragic death of Robin Williams. Everyone has a movie, a comedy routine or some other happy memory of the genius of Robin Williams. Dead Poets Society, Good Will Hunting, Good Morning Vietnam, Mrs Doubtfire – […]

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Tags: Newsagency management

Newsagency magazine early returns survey results

August 12th, 2014 · No Comments

168 responses to my magazine rely returns survey provide a valuable  insight into newsagent thinking on early magazine returns. 167 of the 168 respondents undertake early returns. 100 say they return the day magazines come in and 67 say they early return before the end of the month but not the day they come in. […]

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Tags: Ethics · magazine distribution · Magazine oversupply · Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Social responsibility

First newsagency to offer PayPal payment method

August 11th, 2014 · 15 Comments

We are excited to be the first newsagency in Australia to offer PayPal as a fully integrated payment method. Using their new App, PayPal customers will be attracted to the business through the app – this is a key element of PayPal engagement – promoting your business. The PayPal integration shows how professional app / POS […]

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Tags: marketing · Newsagency management · newsagency marketing

Sunday newsagency management tip: manage your back room

August 10th, 2014 · No Comments

The back room of a modern newsagency is not an ideal place of work. It’s away from the heart of the business, the shop floor. Smart newsagents have reduced their use of a back room, transferring previous back room work to the shop floor and the shop counter, they have adjusted their buying so that stock needed […]

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Tags: Management tip · Newsagency management

The front of the newsagency this weekend

August 10th, 2014 · No Comments

This photo shows half of the front of the newsagents as it is set for this weekend. On the left we have part of our Father’s day card range for early shoppers, next is sand that attracts kids and parents, next is the new line of scarves that started selling when we put them out […]

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Tags: Newsagency management · newsagency marketing · retail

Newsagent survey: why do you early return magazines?

August 9th, 2014 · 5 Comments

I have created a four question anonymous survey for newsagents on early return behaviour and reasons: https://www.surveymonkey.com/s/KLBV87H The results will be published here. You can see responses so far when you complete the survey. 5 likes

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Tags: magazine distribution · magazines · Newsagency challenges · Newsagency management