Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

The lottery challenge for SA newsagents

May 25th, 2015 · No Comments

On the Run is a strong petrol and convenience group in South Australia. Their tag line is compelling: we never close! This must be confronting for newsagents nearby to OTR outlets as they offer more newsagency lines. Their magazine range is broader than is usual for a petrol or convenience outlet. They have lotteries too. Plus […]

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Tags: Competition · Lotteries · Newsagency challenges · Newsagency management

Sunday newsagency management tip: ideas for building your local connection

May 24th, 2015 · 1 Comment

Since newsagencies are regarded by Australians as the quintessential local business, a strong local community connection is vital.  Here are practical ideas for improving the community connection in your newsagency: Be local in what you talk about – local issues, local challenges, local opportunities. Be local online – on facebook, Twitter and other social media platforms. […]

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Tags: Management tip · Newsagency management

Advice on handling superannuation payments in a small business newsagency

May 23rd, 2015 · 4 Comments

Are you on top of employee super? It can be time consuming to manage, having to deal with multiple funds and keep on top of paperwork. Then they is the extraordinary time spent if you are audited. The Small Business Superannuation Clearing House (SBSCH) within the ATO is a service that can make things easier for […]

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Tags: Newsagency management · Newsagency opportunities

How discount vouchers got an 82 year old buying cards again

May 22nd, 2015 · 6 Comments

An 82 year old male customer told me recently that he started buying cards again thanks to our discount vouchers. He told me he stopped buying birthday cards for his kids and grand kids and great grand kids a few years ago because of the cost. But I started again when I got one of these […]

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Tags: Management tip · marketing tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Parcel Nest a very cool Aussie approach to the parcel challenge

May 22nd, 2015 · No Comments

Check out Parcel Nest on Kickstarter, a cool solution to the challenge of home delivery of parcels. It’s an Aussie design addressing the delivery change at the front gate. I mention it here so newsagents are aware a a different approach to parcels compared to the collection point approach our channel has been pitched in […]

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Tags: Newsagency · Newsagency management

The importance of talking about mental health in small business newsagencies

May 21st, 2015 · 6 Comments

A newsagent suicided two weeks ago leaving a young family without a parent and a business without leadership. Things had been tough for the business with landlord challenges and difficulties dealing with magazine supply. Colleague newsagents had suggested help was needed. Unfortunately, the first meeting to sort out help was two days too late. I have […]

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Tags: Ethics · Leadership · Newsagency management · Occupational Health · Social responsibility

How much damage did the ANF CEO do in contradicting newsagents?

May 20th, 2015 · 18 Comments

I have been thinking about the April 23 ACCC convened conference to discuss the proposed magazine supply rule change pilot and, in particular, the contradiction of submissions of newsagents by the CEO of the ANF. Every newsagent speaking at the ACCC conference objected to the pilot as proposed and the magazine supply rule changes at the […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management

Why you should not delete data when you sell your newsagency

May 20th, 2015 · No Comments

When you contract to sell your newsagency, or any business for that matter, you usually contract to sell the business as it has been trading and you contract to sell the assets of the business.  Your business data is part of that trading, your business data is an asset of the business. Removing data prior […]

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Tags: Ethics · Newsagency management

What is lucky at the newsagency counter?

May 20th, 2015 · 4 Comments

What products are lucky for you at the newsagency counter? I am talking here about items shoppers purchase for luck, like elephants, turtles, crystals, dolphins and buddhas. Choose the right item for your area and it can sell and sell. Adding a $9.99 item to a basket on impulse and with a 60% GP can be […]

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Tags: Newsagency management · Newsagency opportunities

Newsagents can’t get Netflix cards for now

May 19th, 2015 · No Comments

It is disappointing that newsagents are unable to offer Netflix cards while EB Games has them in their stores. Distributed in Australia through InComm, no reason has been given for denying our channel access to what should be a popular gift card line – I don’t know if InComm decided this on their own of […]

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Tags: Newsagency challenges · Newsagency management

When a newsagency closure could have been avoided

May 18th, 2015 · 6 Comments

This photo is of an inner suburban shop occupied by a newsagency until a couple of weeks ago. As a newsagency it covered the basics: lottery products, magazines, newspapers, cards and stationery. The business stood for nothing special. It did nothing to stop people shopping at card, gift, Officeworks and lotto shops within walking distance. The […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

A gentle approach to stop customers reading magazines in the newsagency

May 18th, 2015 · 3 Comments

A colleague sent me this photo from an Asian newsagency, showing how they gently ask shoppers to pay prior to reading. Their situation is helped by their magazines all being sealed in plastic. 1 likes

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Tags: magazines · Newsagency management

Listening to suppliers can help newsagents find success

May 17th, 2015 · No Comments

I was at the Gibson / Unity showroom Melbourne last week and noticed this kangaroo nativity set in one of their Christmas rooms. I equally didn’t think it would sell as I thought it would offend customers (not me). This set has been a top seller as has the koala nativity set! Thinking about it later, this kangaroo […]

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Tags: Newsagency management · newsagency marketing

Sunday newsagency management tip: buy to tell a story

May 17th, 2015 · No Comments

When purchasing a new range of stock for your business, make sure you purchase enough of the range to enable you to tell a story. Too often I see newsagents purchase less items from a range to save money. This can end up costing more as the small range is no story and the stock does […]

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Tags: Management tip · Newsagency management

3D printer partwork interest strong in the newsagency

May 16th, 2015 · 2 Comments

Our pre-release promotion of the Build Your Own 3D Printer partwork is driving interest. We are promoting this with partworks as well as near a range of items appealing to male shoppers we suspect are the target market for this partwork launch. We are also using social media to reach outside the business to promote tis […]

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Tags: magazines · Newsagency management

Ignorant commentators come out against the small business instant asset write off in the 2015 federal budget

May 15th, 2015 · 2 Comments

I write this as the owner of an Australian software company serving several specialist retail channels, as a newsagent and as the owner os a couple of other businesses serving small businesses in Australia. I am disappointed at some of the commentary about the instant asset write off announced in the federal budget this week. I have […]

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Tags: Ethics · Newsagency management · Small Business · Social responsibility

We are only as strong as the weakest newsagent

May 15th, 2015 · 2 Comments

The most common reason newsagents give me for not wanting to be called newsagents is the weakest members of our channel – the stores that have half the lights off, empty shelves, people serving wearing dirty clothes or where the floor is cluttered with junk. Other indications of weakness are the business practices used. While using […]

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Tags: Newsagency challenges · Newsagency management

Cool sign to discourage browsers damaging magazines and books

May 14th, 2015 · No Comments

I like this sign I saw in a magazine / book / music shop in Auckland on the weekend: it’s direct, fun and in a style appropriate to the shoppers this business attracts yet clear in the point it makes. This sign is far better than a dry sign saying don’t damage the books. Sure it […]

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Tags: Newsagency management

WH Smith products in Whitcoulls in New Zealand

May 14th, 2015 · No Comments

While we are still to see what WH Smith will more fully look like and do in retail in Australia, in New Zealand I see plenty of WH Smith branded products available. In the Whitcoulls bookshop / newsagency businesses, for example, they are a considerable range of WH Smith products. I think this is the key […]

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Tags: Competition · Newsagency management

Further submission to the ACCC on proposed trial of magazine supply rule changes

May 13th, 2015 · 29 Comments

Yesterday, I lodged another submission with the ACCC in relation to the application by the MPA to trial new magazine supply rules for newsagents. Click here to download the submission. The submission is also on the public register of the ACCC. Like my first submission which the ACCC already has to consider, this submission was made on behalf […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency management · Newsagent representation

Budget eve and newsagents

May 12th, 2015 · 4 Comments

Years ago newsagents would look forward to the budget in the context of additional traffic the budget would deliver on the day after -for newspaper purchases. I suspect tonight is like any other and tomorrow will not deliver a noticeable jump in traffic due to the budget. Comments? 7 likes

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Tags: Media disruption · Newsagency management

It’s how you pitch the loyalty offer in the newsagency that matters

May 12th, 2015 · 2 Comments

Here’s a brief training video I shot for my software company last week explaining to retail employees how to hand out a discount vouchers. I am sharing it here as it illustrates the importance of getting the pitch to customers right. A brilliant loyalty program pitched poorly can fail. By sharing the video I hope […]

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Tags: Management tip · marketing · marketing tip · Newsagency management · Newsagency opportunities

RETAIL NEWSAGENCY SALES BENCHMARK JANUARY – MARCH 2015 vs. 2014

May 11th, 2015 · 2 Comments

The January through March quarter was tough for plenty of newsagents. Key traffic categories magazines and newspapers experienced further declines. To balance this, cards and stationery did okay. New traffic areas such as gifts and plush in engages newsagencies did well. Here are the headline numbers: Customer traffic. 68% of newsagents report average decline of 1.7%. […]

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Tags: Newsagency benchmark · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Sunday newsagency management tip: know your labour cost by day

May 10th, 2015 · 2 Comments

The first place I look when helping a newsagent address cash-flow issues in the business is the roster. Too often the roster is either done for convenience or for laziness: convenience to reduce owner time in the business or laziness because the roster never changes. Identifying the daily labour cost in dollars focuses attention. Most […]

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Tags: Management tip · Newsagency management

Adventure Time appeals beyond the age group we might expect

May 9th, 2015 · No Comments

Since most newsagents carry the Adventure Time magazine (from Gotch) and some have Adventure Time licenced products, I thought I’d share some insights I gained to an unexpected type of shopper who purchases Adventure Time products. Around a year ago I noticed males – late teens through to mid twenties – purchasing this title. It is those […]

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Tags: magazines · marketing · marketing tip · Newsagency management · Newsagency opportunities