Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

An amazing retail customer service story from Fossil

October 8th, 2015 · No Comments

I made a purchase at the Fossil watch store on 5th Avenue in New York last Friday. As it was raining heavily outside they offered a plastic bag cover. TI had never heard of such a thing. hey had a box of these covers behind the counter, for weather like that day. The cover easily […]

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Tags: Customer Service · Newsagency management

Answering the question: Do you think a newsagency is a good business to buy?

October 7th, 2015 · No Comments

A brief new video from me answering this question and contemplating the newsagency of the future: 15 likes

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Tags: Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Optimism

Retail loyalty insight: How a $2.00 discount voucher resulted in purchases of over $1,500 from a first time shopper in the newsagency

October 5th, 2015 · No Comments

I want to share with you a true story of what happened recently in my own newsagency. It is a story of how a small everyday purchase led to something bigger and how this happened as a result of fundamental changes in how the business is run. This story could happen in any newsagency – […]

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Tags: Management tip · marketing · marketing tip · Newsagency management · newsagency marketing · Newsagency opportunities · Optimism

Sunday newsagency challenge: use someone who has never done it before

October 4th, 2015 · No Comments

Change who does your visual merchandising displays. Use someone who has never done a display before. Given them free rein and see where it takes you. While it could fail, it could also unlock a fresh look for the business that works. If you keep doing the same thing expect the same results. 6 likes

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Tags: Management tip · marketing tip · Newsagency challenges · Newsagency management · newsagency marketing

Sunday newsagency management tip: get someone to film your business

October 4th, 2015 · 1 Comment

While my next tip is a marketing tip suggesting you create a promotional video, this tip is about how others see your business. Consider inviting shoppers or staff to film the shop and share their videos with you. The goal here is for their videos to show you things about your business you do not […]

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Tags: Management tip · Newsagency management

Reviewing the Grand Final public holiday

October 3rd, 2015 · 8 Comments

A quick review of trading for the AFL Grand Final public holiday yesterday in Victoria it looks like we have another Australia Day type public holiday. Traffic was down at shopping centres to Australia Day levels with people opting to use the day to party or get out of the city for the weekend. Revenue […]

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Tags: Newsagency management

Are you making the right choices about the future of your newsagency business?

October 3rd, 2015 · No Comments

Following my visit to the Harrogate Gift Fair in the UK two months ago I was asked to write about the experience and value of the trip for Better Retailing. I share here in full what I wrote as it touches on topics relevant to Australian newsagents: The Home & Gift Harrogate trade show in […]

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Tags: Newsagency management

Focus on gross profit and change how you view your newsagency

October 2nd, 2015 · No Comments

In the traditional Australian newsagency around 40% of products sold have a gross profit of 50% or more. By traditional, I mean the business with around 30% of floorspace with magazines and papers, 30% with cards, 25% with stationery and 15% a mix of other. The good news is plenty newsagencies are not traditional. Looking at data from […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Optimism

The scare campaign by newsagent associations has damaged the image of the newsagency channel

October 2nd, 2015 · 24 Comments

Newsagent associations in Australia are not helping their newsagents with their talking down of the channel by claiming damage will be done if this or that protection is not offered. For much of the last year they have run a negative campaign about lotteries on the east Coast and the issue of whether tatts places […]

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Tags: Newsagency management · newsagency of the future · Newsagent representation

Q3 2015 newsagency benchmark study announced

October 1st, 2015 · No Comments

I emailed newsagents this morning seeking data for the Q3 2015 newsagency sales benchmark study. You can read the results of the Q2 study here. I am excited to see trends and generally check on the health of the channel. Q3 2015 NEWSAGENCY SALES BENCHMARK STUDY. I am preparing a fresh benchmark study for the […]

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Tags: Newsagency benchmark · Newsagency management

Are you doing enough to change your newsagency for the future?

October 1st, 2015 · 1 Comment

Plenty of newsagents are changing their businesses, bringing new products – indeed, whole new categories, reconfiguring floor space, removing newsagency-like fixtures, hiring non newsagency experienced staff and promoting outside the business. I get to see the scope of change in data newsagents share when they reach out for advice or submit data for the sales […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Now this is a party shop

October 1st, 2015 · 3 Comments

Most newsagencies have a party section. Some go deep into this category selling costumes, balloon features and more. It is a space our channel was well known for decades ago, one today that has moved to specialist retail. In the US I have seen some amazing party shops, like this one on 14th Street in […]

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Tags: Newsagency management

The NSW newsagent association shows it’s out of touch

September 30th, 2015 · No Comments

Today’s Australian Financial Review has a report into the closure of Taylor Square Newsagency and implications for our channel. Misa Han interviewed the owner of Taylor Square, myself, the owner of newsXpress Bell Park and Greg Handley, the President of NANA, the NSW / ACT newsagent association. I am disappointed at what Greg Handley is […]

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Tags: Newsagency management · newsagency of the future

My advice if you think closing and walking away from your newsagency business is the only option available to you

September 30th, 2015 · 13 Comments

Taylor Square newsagency in Sydney closed Friday last week after decades of service to Darlinghurst locals, many who partied in the area and many more who travelled there for their unparalleled range of magazines. The Piggott family were passionate about magazines. The report cites the NSW government lockout laws as a major cause of the […]

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Tags: Newsagency management · newsagency of the future · Newsagency opportunities · Newsagent representation

Now is the time for small business retailers like newsagents to engage on penalty rates

September 29th, 2015 · No Comments

With the new Malcolm Turnbull led government retailers including newsagents have a moment in time opportunity to engage on matters important to us, such as the issue of weekend penalty rates. The new PM had spoken about the issue and we know the Productivity Commission is working on a report on this and employment terms […]

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Tags: Newsagency challenges · Newsagency management

Why newspaper publishers need not worry if newsagents put newspapers at the back of the shop and why newsagents should place them there

September 28th, 2015 · 4 Comments

More and more newsagents are placing newspapers deeper into the business, allocating less expensive space as well as allocating less space overall. While newspaper cover prices now (finally) increase regularly, the additional margin dollars earned do not keep the return at a reasonable level because of the unit sales decline. Newsagents cannot afford to provide front of store […]

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Tags: Newsagency management · Newspapers

Sunday newsagency challenge: display cards off-location

September 27th, 2015 · No Comments

Place a selection of cards from a caption away from the card department, in context with the display with which you place them. This photo shows placement of graduation cards with graduation gifts. We are selling six to eight cards a week from this off-location placement. I suspect most purchases have not been destination purchases. In other […]

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Tags: Management tip · marketing · marketing tip · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: track business performance daily

September 27th, 2015 · No Comments

I get a text message and email daily of sales by departments for each of my retail businesses. The message is sent without any human intervention. It tells me the business has closed for the day. In a couple of instances it has revealed an unacceptably early closure. The most important benefit is knowing how […]

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Tags: Management tip · Newsagency management

Newsagents need to be careful with Star Wars products

September 26th, 2015 · 3 Comments

I am told unauthorised Star Wars products were being pitched to newsagents last week. The person pitching was seeking orders, secured with a deposit. The company they claimed to be from is not an authorised Star Wars licenced product supplier. While the products could be legit – but it is hard to tell at this […]

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Tags: Ethics · Newsagency management

Example of poor magazine label placement in the newsagency

September 26th, 2015 · No Comments

In my view the only magazines you need label are low volume monthlies. If you do label, get it right. This photo shows worst-practice labelling. The label covers the most important word on the cover of Quarterly Essay. Removing the label – on the right of the photo – makes this title more compelling and the topic more […]

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Tags: Newsagency management · Newsagency opportunities

Advice for newsagents on how to manage magazine space allocation for profit

September 25th, 2015 · 2 Comments

With magazine cover prices not keeping up and no movement in newsagent margin percentage, the only option is to cut the cost of carrying magazines. While most newsagents have cut labour costs by using newsagency software to manage sales and returns, many are yet to manage the retail space. I created a spreadsheet space cost calculator. This is […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · newsagency of the future

Do you check for magazine returns discrepancies in your newsagency?

September 24th, 2015 · 22 Comments

When you scan magazine returns, your newsagency software should provide to you a report listing discrepancies between the magazines you scanned for return and what your newsagency software thinks are to be returned based on arrival and scanned sales data. Do you check your discrepancy report? Checking the discrepancy report is a basic newsagency management […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency management

Ethics in small business: do newsagents pay employees below the award pay rate?

September 22nd, 2015 · 17 Comments

A post I wrote yesterday about convenience store competition in Sydney has become a discussion about pay rates and an argument about whether newsagents pay award wages. Three commenting on the post say newsagents do not pay award wages. One, Burgess, goes further saying: Bet you London to a brick for each newsagent who pays his […]

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Tags: Ethics · Newsagency management · Social responsibility

Sunday newsagency management tip: read your emails daily

September 20th, 2015 · No Comments

This is the most basic of management suggestions to newsagents – read your emails at least once a day, preferably more often. A newsagent I spoke to last week said they read emails Mondays and Thursdays, because they are the magazine days. At the very least, read emails daily, preferably through the day or if […]

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Tags: Management tip · Newsagency management

Sunday newsagency challenge: quit tobacco

September 20th, 2015 · 5 Comments

Tobacco sales are declining in Australia as a consequence of public education and plain packaging. They are declining in most newsagencies from what I can see. Is it time for you to quit tobacco product altogether. If your sales are under $2,000 a week, you are close to the point at which you are not […]

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Tags: Newsagency management · Newsagency opportunities · Tobacco sales