Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

Terrific use of the ceiling in a retail store

July 29th, 2014 · No Comments

Check out how one retailer I visited recently is embracing the ceiling with the wallpaper going up the walls and onto the ceiling. The book theme is perfect for as they also sell books. The books on the ceiling help give you an impression that you are shoe where special, somewhere different to out there. […]

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Tags: Newsagency management · retail · visual merchandising

Here is one reason shoppers are becoming wary about handing over personal data

July 29th, 2014 · No Comments

Security protection firm Symantec recently published their Internet Security Threat Report 2014. It is a sobering report of the increase in hacking and attacks through websites, email, mobile devices and more. While I am sure it is does not document the full extent of the impact of digital attacks, what it documents is frightening. This report […]

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Tags: Newsagency management · theft

Have you been asked if you accept the Bauer Rewards program?

July 28th, 2014 · 12 Comments

We have not been asked once by a customer if we are part of the Bauer Rewards program in my newsagency. One pitch reportedly used by Bauer to get people to sign up was that other newsagents nearby have signed up and you will need this too or you will miss out. While the program is […]

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Tags: Newsagency management

Interesting 4-day sale

July 28th, 2014 · 3 Comments

I am in Auckland looking at retail and noticed a massive 4-day sale at Whitcoulls – just about the closest they have here to an Australian newsagency. There were all sorts of deals. With cards it was buy 1 and get one at half price. What was odd was how they promoted it – with […]

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Tags: Greeting Cards · Newsagency management · newsagency marketing

Sunday newsagency management tip: research what you sell

July 27th, 2014 · No Comments

Knowing more about what you sell can help you sell more. While that sounds like a glib marketing pitch, it is true. We researched The Grumpy Cat and instead of placing it on the shelves as a regular product we created small signs that connected the product with the memes on facebook, Twitter, Pinterest and […]

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Tags: Management tip · Newsagency management

Some newsagents keen to embrace initiatives and opportunities

July 26th, 2014 · 2 Comments

It has been terrific meeting with newsagents at the newsagency management workshops being run around the country at the moment. Newsagents I am talking with are looking for practical advice and ideas appropriate to their situation. They don’t want to be sold some froth and bubble, they want specific information on actions they can take in […]

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Tags: Newsagency management · newsagency of the future

SMH article: the slow, painful death of our newsagents

July 25th, 2014 · 7 Comments

The Sydney Morning herald overnight published a comment piece by Derek Rielly: the slow, painful death of our newsagents. I was interviewed Wednesday for this article. The interview covered more than has been published. My views are: yes, plenty of newsagencies have closed in recent years and some major suppliers treat us poorly and are busy moving elsewhere. […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

WH Smith purchases Kennys Cardiology?

July 25th, 2014 · No Comments

There were reports circulating yesterday that WH Smith PLC had purchased Kenny’s Cardiology. While there has been no announcement from WH Smith, I have been told that Kenny’s franchisees have been advised. If true, the acquisition would be another by the UK public company of a card and gift related retailer in Australia – WH […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

The importance of checks and balances in your cash management processes

July 24th, 2014 · 2 Comments

I was talking with a retailer a couple of days ago about the theft from his business of more than $50,000 by a business partner. He was devastated that the long-term business partner would steal from their 50/50 owned business. The theft has challenged the future of the business as two long time family friends […]

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Tags: Ethics · Newsagency management · theft

Working around columns

July 24th, 2014 · No Comments

Working around load-bearing columns in any retail situation can be difficult. I have seen some newsagents use mirrors effectively. I have seen others not use a column at all, treating it as a frustration. In one of my stores we have premium slat-wall attached and we use each side of the column to promote a […]

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Tags: Newsagency management

How to grow your newsagency

July 23rd, 2014 · 14 Comments

Here is a video shot just over a week ago looking at one of the most valuable tools I am finding for growing my newsagency – discount vouchers. This video looks at the April through June data. To those who say this is a post advertising Tower Systems, I’d note that POS Solutions say they […]

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Tags: Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Okay so the Classic Cookies cookbook is not really $5

July 23rd, 2014 · 1 Comment

A colleague newsagent sent me this photo showing the collateral they received from Bauer pitching the  premium Classic Cookies cookbook at $5.00 when purchased with another item. Their merchandiser provided the material. The problem is that Bauer has not been consistent in pitching this to newsagents – I’ve heard of many who received no such […]

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Tags: magazines · Newsagency challenges · Newsagency management

Newsagency sales benchmark study: April – June 2014 compared to 2013

July 22nd, 2014 · 2 Comments

Some newsagents had a strong June 2014 quarter while the majority did not. The latest newsagency sales benchmark study shows the gap between newsagency businesses continues to widen. Here are the headline numbers: Customer traffic. 68% of newsagents recorded an average decline of 2.6% in transactions. 9% reported no change and the rest an average […]

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Tags: Management tip · Newsagency management

WARNING: If you sell or give away a computer you have used in your business…

July 21st, 2014 · 11 Comments

Slastdot has a post about an old computer that had been used for running POS software in a retail business which was sold on eBay. Here’s what was found on that old computer: default passwords, a security flaw, and names, addresses, and social security numbers of employees of the terminal’s previous owner. The safest way […]

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Tags: Newsagency management

Sunday newsagency management tip: Ask for proof

July 20th, 2014 · 1 Comment

If a supplier claims a product is selling well, ask for proof. If someone on the phone says they have been told to call you by a colleague, your marketing group or someone else, ask for proof. If a landlord makes a promise, ask for proof – get it in writing. If a salesman makes […]

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Tags: Management tip · Newsagency management

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

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Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

Five fundamentals of retailing where some newsagents let our channel down: customer service

July 18th, 2014 · No Comments

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. CUSTOMER SERVICE Even in basic customer service […]

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Tags: Management tip · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: quality

July 17th, 2014 · 1 Comment

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. QUALITY I suspect that if a survey […]

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Tags: Management tip · Newsagency management

It’s all about priorities I guess

July 16th, 2014 · 6 Comments

The Coalition parties made considerable noise about reining in the Coles and Woolworths prior to the election and I suspect this is, in part, what got small business supporting them. They have found time and money for projects such as $250M for chaplains in schools and the winding back of financial advice laws that were brought in […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: comfort

July 15th, 2014 · 9 Comments

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. COMFORT Comfort in retail is important. The […]

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Tags: Management tip · Newsagency management

Newsagents not a protected species

July 14th, 2014 · No Comments

Going through some old papers on the weekend I came across this clipping from The Australian Financial Review from June 7, 2005. I responded at the time with a letter which was not published. I agreed with their thesis that we should be exposed to free market competitive pressures but noted that many anti-competitive pre […]

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Tags: Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: lighting

July 14th, 2014 · 4 Comments

This week I am going to call out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. LIGHTING If you business […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: make every day your pay day … but how?

July 13th, 2014 · 2 Comments

There was a time when newsagents could rely on selling their business for a handsome increase on the price they paid thereby providing a good pay day. No more. Today, the best way to extract value from our businesses is to make every day your pay day. The challenge is how do you do this? We […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #5: handling a complaint

July 11th, 2014 · 1 Comment

Every business needs a complaint handling process – one that is structured, clear and understood. A good complain handling process will give the complainant confidence and the recipient clarity on what to do with the complaint. A good process will also help you diffuse a complaint that is noise for the sake of noise. Document […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #4: receiving stock

July 10th, 2014 · 2 Comments

How you receive stock is vital to the health and success of any newsagency. It is important there is structure in the process and that everyone follows the structure. Too often newsagents do to have a documented process. Check what is supplied versus what has been invoiced and what you ordered. Check for and damaging to […]

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Tags: Management tip · Newsagency management