Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

A Companion to the Australian Media preorders open

September 19th, 2014 · No Comments

I contributed a chapter about the newsagency channel to A Companion to the Australian Media. Pre-publication orders are available now: Companion Order Form . Here’s more about this publication: A Companion to the Australian Media is the first comprehensive, authoritative study of Australia’s press, broadcasting and new media sectors. This multi-authored, edited volume will be an essential reference […]

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Tags: Newsagency management · newsagency of the future

Early returning the discount magazine bundle

September 19th, 2014 · No Comments

We early returned this bundle of Wheels and Motor because I don’t want to be part of what is oe a campaign by Bauer to push down magazine revenue. I have seen no evidence that these discount magazine packs from Bauer drive incremental sales in newsagencies. I am having far more success with a whole […]

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Tags: magazines · Newsagency management

What newsagents want from an association in order for them to join

September 17th, 2014 · 10 Comments

Here are all the responses to the third question on my newsagent association survey from the weekend. The third questions asked: If you are not a member of an association what must they do to get you as a member? Close the QNF, close NANA, close VANA and replace all the staff and board members at the ANF […]

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Tags: Hubbed · Newsagency challenges · Newsagency management · Newsagent representation

Trying out the cashless butcher

September 16th, 2014 · 2 Comments

Last week I tried the cashless butcher I wrote about in May. Now that they have made the transition I wanted to experience it first have. I’d note: they are really cashless. I tried to pay with cash and they said no. In fact, I’d forgotten to bring a card and had to go back to […]

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Tags: Newsagency management · Newsagency opportunities

Wizard of Oz Itty Bittys very popular

September 16th, 2014 · No Comments

We have had the next range of Itty Bittys from Hallmark in store for a couple of weeks and already we have ordered more stock. Our sales are being driven by placement off-location: with cards as well as at the counter. Dorothy, the Lion and the Tin Man are the most popular. I’ve seen plenty […]

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Tags: Newsagency management · Newsagency opportunities · Plush

The impact of heightened security on retail

September 15th, 2014 · No Comments

Here’s the note we received from our landlord on the announcement of the raising of the security threat level. My first thought was the note was an overreaction but on reflection it makes sense to me. I’m glad they sent it. I’m posting this note here to show newsagents operating outside a shopping centre the sorts of things […]

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Tags: Newsagency management

Reminder: newsagent association relevance survey

September 14th, 2014 · No Comments

Please take three-question survey on newsagency association relevance. I’ll publish the results later this week. 0 likes

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Tags: Newsagency management · Newsagent representation

Sunday newsagency management tip: use a focus group to guide you

September 14th, 2014 · No Comments

Focus groups are used by many businesses to test new products, advertising campaigns, business names, product packaging, business ideas – just about anything a business might be considering. While usually a big business approach, focus groups can work in small businesses like in your newsagency. For clarification on what a focus group is and how […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

Weekend survey: newsagent association relevance

September 13th, 2014 · No Comments

I have created a three-question survey on newsagency association relevance. Please click on the link to take the survey. I created the survey as a result of a discussion with a newsagent at the Melbourne gift fair who said they got more value from their gift association membership than from their newsagent association membership. As […]

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Tags: Newsagency management · Newsagent representation

Why I cancelled future Bauer merchandiser visits

September 13th, 2014 · 7 Comments

I observed a Bauer merchandiser visit in one of my newsagencies on Thursday. The entire time was spent recording what we were doing: where magazines were placed and other data. I think photos were taken but I cannot be sure. It felt like we were being marked and judged. In the ten to fifteen minutes or […]

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Tags: magazines · Newsagency management · supplier arrogance

A WH Smith acquisition announcement imminent?

September 12th, 2014 · 9 Comments

I’ve heard from several people in recent weeks that WH Smith is close to making another retail acquisition in Australia and that their focus is on the newsagency channel. The reports have intensified this week with a specific acquisition target being named. If true, it will change the newsagency landscape in Australia and reveal more […]

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Tags: Newsagency challenges · Newsagency management

Dog and cat display update

September 12th, 2014 · No Comments

Further to my post from September 5 about refreshing the dog and cat display at the counter, I can share that the jumbled and more orderly display work almost the same in terms of sales – the orderly display is slightly ahead. The big news is that in two weeks we have sold hundreds of […]

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Tags: Newsagency management · newsagency marketing · Newsagency opportunities · Plush · Tactical display

It’s great to be around newsagents who love what they do and seek out change

September 10th, 2014 · No Comments

I spent yesterday at the second newsXpress national conference for 2014. It was a terrific day with stories of success by newsagents who are changing their businesses, introducing new traffic drivers yet who are not forgetting the importance of core categories. While some in our channel are only now realising that change is important, I met […]

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Tags: Newsagency management

Inspiring video on working in retail

September 9th, 2014 · 2 Comments

Watch this and share it with your staff: Brilliant. 5 likes

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Tags: Newsagency management

Sunday newsagency management tip: setting tasks for your team

September 7th, 2014 · 1 Comment

Ensuring business runs the way you want when you are not there can be challenging. I have found a diary works as a single place for communication between everyone involved. However, that can be limiting when you have a lot on or very specific things to be done. This management tip is what I have […]

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Tags: Management tip · Newsagency management

A Sunday inspiration

September 7th, 2014 · No Comments

I love the song On Top of the World by Imagine Dragons. Besides loving it as a song, I love that it is inspirational, that it it’s about acknowledging defeat, but not letting that deter your will to try again. For me, it’s a song to play when you need to shut out the world to […]

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Tags: Newsagency management

Who wants to be lumped in with this shop in the minds of shoppers?

September 6th, 2014 · 1 Comment

A customer recently asked if we had something they could not find in the other newsagency. This surprised me as the centre in which we were in at the time only has one newsagency, mine. It turns out they see a Tatts shop which sells papers, greeting cards and a ton of junk poorly displayed […]

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Tags: Newsagency challenges · Newsagency management

Thoughtful product adjacencies drive newsagency sales

September 5th, 2014 · No Comments

The moment we placed the fish and hammer BBQ lighters on either side of the Poo Pourri people started looking at the toilet spray as a Father’s Day gift. Indeed, we sold a bottle of Poo Pourri within minutes of making the change yesterday. the hammer and fish BBQ lighters act as indicators for the […]

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Tags: Newsagency management · Tactical display · visual merchandising

Coles carefully selects words to guide how you view the experience

September 4th, 2014 · 4 Comments

If you have used a self service checkout at a Coles supermarket recently you would have heard the voice from the machine welcome you to Coles assisted checkout and at the end say Thank you for using Coles assisted checkout. The only assistance I have seen is if something goes wrong. You then wait, and […]

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Tags: Competition · Newsagency management

On Bitcoin

September 4th, 2014 · 5 Comments

The Conversation published a discussion about Bitcoin from Professor Yermack from Stern School of Business at New York University. While Bitcoin is not on the radar of most newsagents, it has been raised here a few times in comments. Here’s the video – well worth a look: 1 likes

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Tags: Newsagency management

Tonnex under external administration

September 2nd, 2014 · 7 Comments

Newsagent ink supplier Tonnex International has been placed user external administration. Newsagents awaiting credits or refunds will need to contact the administrator and lodge a proof of debt. 1 likes

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Tags: Newsagency management

Bringing back the dogs and cats to the newsagency counter

September 1st, 2014 · 1 Comment

We have plush dogs and cats back at the counter as part of a front of store refresh. This move was an easy choice as the last two times we had plush dogs and cats at the counter they did very well. We find shoppers prepared to spend between $15 and $25 extra on impulse lines like […]

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Tags: Newsagency management · Plush · Tactical display

Sunday newsagency management tip: train your staff to play

August 31st, 2014 · No Comments

Smart retail today is all about interacting with your products, showing them off on the shop floor so that shoppers can imagine them playing with or using the products. This is especially true with toys, puzzles, magic tricks and kinetic sand. The more you play the more you will sell. I know from my own […]

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Tags: Management tip · Newsagency management

Fairfax mistake costs newsagents

August 28th, 2014 · No Comments

Newsagents have received advice from Fairfax owned IPS that they have been incorrectly billing for Trader Tag magazine since August 2012, giving newsagents considerable more commission than should have been the case. Without consultation or consideration Fairfax clawed back the commission. The Fairfax handling of the matter has frustrated many newsagents and created difficulties for some. […]

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Tags: Ethics · Newsagency management · Newspapers

Newsagents are responsible for business collapses and closures

August 27th, 2014 · 3 Comments

In Launceston Monday night I noticed that Quadrant News & Cards had closed. The empty shop with a For Lease sign is a sad sight. It is easy to see this as a sign of the times, the decaying Aussie newsagency. But that would be wrong. Quadrant News & Cards closed due to poor management. Plain […]

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Tags: Newsagency management