Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

Who is to blame for long-term employee theft in a newsagency?

February 12th, 2016 · 2 Comments

A Current Affair ran a story about employee theft in a Queensland newsagency this week claiming the owner lost the Nextra Caloundra business as a result of theft of $36,000 over two years. The reports indicating theft used in the ACA report are from the newsagency software from Tower Systems, the software company I own. When theft was […]

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Tags: Newsagency challenges · theft · Newsagency management · Newsagency opportunities

Inadequate Wendy Harmer program on ABC 702 on newsagents

February 11th, 2016 · 3 Comments

The ABC fact checker ought to listen to the ABC 702 program discussion earlier this week on newsagents. The first problem is the claim there were 7,000 newsagents 10 years ago. This was never the case. 10 years ago, the number was around 4,500. Today, that number is 3,000. It would have been good for […]

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Tags: Newsagency challenges · newsagency marketing · newsagency of the future · Newsagency management · Newsagency opportunities · Newsagency marketing group

Sunday newsagency challenge: compare suppliers

February 7th, 2016 · No Comments

Use your newsagency software to compare suppliers that compete in a department or category.  Do this based on brand even if all are through one wholesales, like pens. Compare the performance of Artline, Pilot, Bic and Uniball, see which provides the better stock turn, return on space and ROI. Compare your suppliers and focus more on those […]

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Tags: Newsagency challenges · newsagency of the future · Newsagency management · Newsagency opportunities · Management tip

Sunday newsagency management tip: product knowledge drives Pilot Frixion sales

February 7th, 2016 · No Comments

The Pilot Friction pen range offers more than the TV commercial pitches. If art or writing done with a Friction pen is left in the sun it fades. Place it in the freezer and it comes back. This is a ‘magic’ pen kids will love. Ensure all team members knows what the pen can do – […]

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Tags: Newsagency management · Management tip

Pitching products for impulse purchase at the newsagency counter

February 5th, 2016 · No Comments

I love the way this gift and card shop in the US handles an impulse purchase pitch at the counter. It makes good use of space between two customer serving locations, using what would otherwise be dead space. It pitches products easily purchased by those close to the counter. I think it is important the unit […]

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Tags: newsagency marketing · Newsagency management · Newsagency opportunities · visual merchandising

Cheap Valentine’s Day cards at Woolworths

February 4th, 2016 · 2 Comments

The stand of $3 Valentine’s Day cards at Woolworths that I saw yesterday was in the high traffic ground floor entrance location of the Sydney CBD business while the higher priced Valentine’s Day cards were in the second floor card department. While I get that supermarkets are interested in what they say is a ‘value’ […]

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Tags: Newsagency challenges · Greeting Cards · Competition · Newsagency management

Newsagencies in Germany

February 1st, 2016 · 4 Comments

I was in Germany for four days last week on business and got to see a range of newsagency and related businesses. I saw two types of businesses: small, almost kiosk like in size, shops with around 50 magazine titles and convenience lines; and, large format stores in high traffic locations like railway stations and shopping malls […]

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Tags: Newsagency management

Sunday newsagency challenge: say hello

January 31st, 2016 · 6 Comments

For at least three hours this week stand at or near the entrance of your business and say hello to all who enter and thank people as they leave. Choose the busiest three hours. Look for insights you might otherwise have missed had you not done this. Hopefully, these insights help you run a better […]

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Tags: newsagency marketing · marketing tip · Newsagency management · Management tip

Sunday newsagency management tip: look at your security footage

January 31st, 2016 · No Comments

When was the last time you looked at video captured by your security cameras? Most time I see retailers do this it is to look for something specific. My tip today is to look without a specific goal. Play it on fast forward and be open to learning things about your business that you have […]

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Tags: theft · Newsagency management · Management tip

A newsagency customer speaks out about poor customer service

January 29th, 2016 · 13 Comments

Ash Long emailed me yesterday with this story of poor customer service by his local newsagent. I share it here with his permission: I like that the Australian Newsagency Blog has news of new avenues where businesses can be grown and profits maximised. But I wonder if sometimes a reminder is needed that newsagents must […]

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Tags: Customer Service · Customer loyalty · Newsagency management

Why we newsagents need to keep our eye on JB HiFi when it comes to greeting cards

January 29th, 2016 · 10 Comments

Late in 2015 JB HiFi retail outlets started selling greeting cards. They put in a carefully selected range sourced from Hallmark.  Their hip looking purpose built card units have seen are usually placed in a high traffic location, near to the counter. The THREE FOR $10 offer is compelling. The range carefully targeted at the typical […]

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Tags: Newsagency challenges · newsagency marketing · newsagency of the future · Greeting Cards · Competition · Newsagency management · Newsagency opportunities

BuzzFeed: 15 Secrets Newsagents Won’t Tell You

January 28th, 2016 · 2 Comments

I love this BuzzFeed list from Scott Bryan: 15 Secrets Newsagents Won’t Tell You. Thanks to Steve Denham for pointing me to this. 8 likes

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Tags: Newsagency challenges · Newsagency management

Stunning jigsaw sales in the newsagency

January 28th, 2016 · No Comments

We have had an extraordinary January thanks to the January is Jigsaw month promotion from newsXpress. Not only have unit sales been excellent but the gross profit – 62.5% – has helped drive higher overall gross profit performance for the business. The promotion has attracted new traffic and leveraged impulse purchases from people entering the […]

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Tags: newsagency of the future · Newsagency management · Newsagency opportunities


January 27th, 2016 · 8 Comments

The December 2015 quarter was tough for many newsagencies, especially with print media products. Here are the year on year same store comparison numbers. Customer traffic. 78% of newsagents report average decline of 1.2%. Overall sales. 76% reported an average revenue decline of 1.6%. Basket depth. 68% report a 1.5% decrease in basket size. Basket dollar value. 63% […]

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Tags: newsagency of the future · Media disruption · marketing tip · Newsagency management · Newsagency opportunities · Newsagency benchmark · Management tip

Plenty of newsagency suppliers closed today

January 25th, 2016 · 1 Comment

Plenty of our suppliers are closed today, giving their employees a long weekend leading into Australia Day tomorrow. While it may suit them, their closure reminds retail newsagents of the disconnect between suppliers and our seven day a week businesses. Smart suppliers are open today. 7 likes

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Tags: Newsagency management

Getting serious about magazines in the newsagency in 2016 with a magazine relay

January 25th, 2016 · No Comments

I did a full-on magazine relay in the newsagency on Saturday, in the middle of the day, while the shop was busy with customers. The relay was unplanned. It started out as me venting frustration and ended up with a fresh magazine layout to challenge regulars, drive sales from them and those shopping with us for […]

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Tags: magazines · newsagency marketing · newsagency of the future · Newsagency management · Newsagency opportunities

Sunday newsagency challenge: take down your cards

January 24th, 2016 · No Comments

Okay this is a challenging challenge, fraught with danger. But think about. When was your card unit last completely emptied and cleaned? The answer is probably when you last changed card companies or installed new fixturing. A clean shop is a good shop. Consider, carefully, taking cards down, cleaning and rebuilding – with all cards […]

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Tags: Newsagency challenges · newsagency marketing · marketing tip · Newsagency management · Newsagency opportunities · Management tip

Sunday newsagency management tip: change the colour of one wall regularly

January 24th, 2016 · No Comments

Use a wall or a nook or some part of your shop where you use colour on the wall to be bold, noticeable and as a backdrop for you making fresh moves to reposition your business. This photo shows one retail supplier using black as a backdrop for a bold homewares display. Stunning. Inspirational. Click […]

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Tags: Newsagency management · visual merchandising · Management tip

The perfect shell for a newsagency of the future

January 23rd, 2016 · 10 Comments

I am looking at various shops where I can play with the retail model and found this one last night. It looks perfect for what I want. This look is exactly what I am looking for in a retail shell – natural, clean lines, visual texture and a beautiful ceiling. Now, to negotiate. 7 likes

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Tags: newsagency of the future · Newsagency management

Small business takeaways from Colin Powell’s keynote at the NRF Big Show in New York

January 22nd, 2016 · No Comments

When I heard Colin Powell was keynote speaker for the National Retail Federation conference in New York this week I wondered about his retail connections. Sure he was involved in shopping for weapons but what about retail and, in particular, small business retail. As it turns out, Powell was a terrific keynote speaker. From stories […]

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Tags: newsagency of the future · Newsagency management

2016 is already a year of consolidation in and around our channel

January 21st, 2016 · 3 Comments

Already this year we have the considerable news of the closure of Network Services, the closure of Cleo magazine and Dolly magazine cutting half its issues. Now there is speculation of the sale of the Sunday Times newspaper in Western Australia to Seven West Media. I have been told many times over the years by News […]

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Tags: newsagency of the future · Media disruption · Newsagency management

Could I do that? Things newsagents should look for in other retail businesses

January 19th, 2016 · No Comments

Like many newsagents I know I love looking at other retail businesses for inspiration, to secretly critique them and to people-watch. In looking at what other retailers do, if I find something I like, the first question is could I do that? That question is really about whether I have the space, the skills and […]

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Tags: newsagency of the future · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: read your emails

January 17th, 2016 · No Comments

I did a test recently and sent the same email several times to small business retailers using POS software from my software company. Clicks on links on the third send were almost as good as the first time. I could tell from the mail software that the clicks were from different businesses too. The experience […]

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Tags: Newsagency management · Management tip

How my OCD playlist of Spotify helps get me float above the clouds

January 16th, 2016 · 2 Comments

Above the clouds you can see forever. Your vista is another world. You find yourself looking long into the distance, unencumbered by the clutter of street level existence of the everyday. I am talking here about a headspace, a de-cluttered mind able to process as if it is in an above the clouds situation. Because […]

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Tags: About us · Newsagency management · Leadership

Takeaways from CES 2016 for small business newsagents

January 15th, 2016 · No Comments

I am grateful for the opportunity to spend two days the Consumer Electronics Show in Las Vegas last week – along with 170,000 other attendees. Aside from the funky gadgets you may have seen on the TV news, CES was a showcase of innovation for and about business, especially small business. Wow! What a show. Small business […]

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Tags: Newsagency management · Newsagency opportunities