Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

The smoke and mirrors of Victorian Government’s Small Business Day

October 2nd, 2014 · 1 Comment

This Saturday, October 4, is Small Business Day in Victoria. Yipee – I can hear you cheering from here. We Victorians are being hounded with TV ads telling us to shop in and support small businesses. I am sure there are some in the current government who will point to this as support for small […]

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Tags: Newsagency challenges · Newsagency management · Small Business

How a newsagent allowed a staff member to steal from the business

October 1st, 2014 · No Comments

A newsagent discovered massive theft by accident this week on checking the business numbers. The theft was allowed because the business did not sell items with accuracy. For example, many items were sold through the computer system as you would on a manual cash register. This permitted negative sales by department. The employee wanting to […]

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Tags: Newsagency management · theft

Finance Minister makes case for selling government owned Australia Post retail outlets

October 1st, 2014 · No Comments

At his press conference on Sunday announcing the privatisation of Medicare, Finance Minister Mathias Cormann made the case for privatising the government owned and protected Australia Post retail outlets. There is absolutely no good reason for the Federal Government to own a private health insurance business today. Medibank Private is a commercial business, operating in […]

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Tags: Australia Post · Competition · Ethics · Newsagency management · Social responsibility

Take care with your backups

October 1st, 2014 · 2 Comments

This photo shows a USB stick received at my software company last week. It’s from a newsagency sending in a backup for assistance. The damage to the stick and, in particular, the part that stores data was such that the backup was useless. There is no point in backing up your data if you do […]

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Tags: Management tip · Newsagency management

Counterfeit money warning: Gold Coast

September 30th, 2014 · No Comments

Queensland Police has asked that this information be shared: The Gold Coast Police District and the Gold Coast Major and Organised Crime Squad are warning local businesses and members of the community to be vigilant after a recent increase in the use of counterfeit currency during the holiday period. The Gold Coast Major and Organised […]

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Tags: Newsagency management

Relocating crossword and puzzle titles in the newsagency

September 29th, 2014 · No Comments

As part of a refresh of the magazine offer in the newsagency we relocated crossword and puzzle titles last week. The photo shows the new placement. The result improves shopability and better represents the category. Whereas we previously had the titles over two tiers with a third of titles obscured, in this new display all titles can […]

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Tags: magazines · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: make sure your employees know what you expect of them

September 28th, 2014 · No Comments

Do you employees know exactly what you expect of them? Do they each have a position description? If not, how can you be certain they are certain they know what you expect of them? A good position description outlines the goals of a role, specific tasks and how the performance of the incumbent is measured in […]

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Tags: Management tip · Newsagency management

The mixed message of fees and rewards

September 26th, 2014 · 13 Comments

In a retail business earlier this week I was offered a discount of $5.00 off my next purchase and subject to a charge of 3% for using a credit card for payment. My purchase was $165.00 as it happens. the credit card surcharge was $4.95. The discount off my next purchase was funded by the […]

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Tags: Newsagency management · retail

The value of working on your business while at a newsagency conference

September 24th, 2014 · No Comments

While this video was created as part of newsXpress newsagency marketing group campaign, I’m sharing it here because it captures some of the excitement of participating in a newsagency conference. The video was shot on the Gold Coast two weeks ago when more than 100 newsagents and 40 suppliers came together to work on their […]

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Tags: Newsagency management · newsagency marketing

Calendar terms illustrate the brokenness of the Australian magazine distribution model and how it hurts newsagents

September 23rd, 2014 · 8 Comments

The margin newsagents make on calendars from magazine distributors are a perfect example of the brokenness of the newsagency magazine distribution model. Distributors and publishers think they are doing us a favour offering 40% gross profit can delayed billing to January. These terms are out of date, they are unacceptable. I make 60% from calendars […]

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Tags: Calendars · magazine distribution · magazines · Newsagency management · newsagency of the future · Newsagency opportunities

How new owners trashed a retail business in two months and look set to lose money

September 22nd, 2014 · 2 Comments

There is a cafe near my office that grew in popularity from opening several years ago. The food range was excellent, the quality high, the service friendly and the coffee good. Three months ago, the business changed hands. The new owners replaced the staff, changed the food range dropped the food quality and demonstrated little […]

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Tags: buying a newsagency · Customer Service · Newsagency management · newsagency marketing · newsagency of the future · retail

Sunday newsagency management tip: revisit past suggestions

September 21st, 2014 · No Comments

Make a list of ideas, advice and suggestions you have been given over the last two or three years that you did not take up or embrace. I’m talking here specifically about relating to your newsagency. Go on, make a list.  Yes, write them down!  From the smallest idea to the biggest. Be honest – […]

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Tags: Management tip · Newsagency management

Repurposing magazine fixtures

September 21st, 2014 · No Comments

We needed space for Halloween, Calendars and the start of Christmas stock in our 135sq m floorspace newsagency and so had to find a temporary home for our popular Jigsaw range. The placement revealed another use for magazine fixtures. While not perfect, we think it will work. These jigsaws have been deliberately placed next to […]

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Tags: magazines · Newsagency management

Loving Halloween in the newsagency

September 20th, 2014 · No Comments

Halloween is always a fun season on the shop floor and setting up. Yesterday it was a thrill to peek inside some of the boxes and the horrors we ordered. This character in the photo is one of several larger-format Halloween products we have. They make for good display features and centrepieces for customers hosting […]

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Tags: Newsagency management · newsagency marketing

A Companion to the Australian Media preorders open

September 19th, 2014 · No Comments

I contributed a chapter about the newsagency channel to A Companion to the Australian Media. Pre-publication orders are available now: Companion Order Form . Here’s more about this publication: A Companion to the Australian Media is the first comprehensive, authoritative study of Australia’s press, broadcasting and new media sectors. This multi-authored, edited volume will be an essential reference […]

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Tags: Newsagency management · newsagency of the future

Early returning the discount magazine bundle

September 19th, 2014 · No Comments

We early returned this bundle of Wheels and Motor because I don’t want to be part of what is oe a campaign by Bauer to push down magazine revenue. I have seen no evidence that these discount magazine packs from Bauer drive incremental sales in newsagencies. I am having far more success with a whole […]

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Tags: magazines · Newsagency management

What newsagents want from an association in order for them to join

September 17th, 2014 · 10 Comments

Here are all the responses to the third question on my newsagent association survey from the weekend. The third questions asked: If you are not a member of an association what must they do to get you as a member? Close the QNF, close NANA, close VANA and replace all the staff and board members at the ANF […]

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Tags: Hubbed · Newsagency challenges · Newsagency management · Newsagent representation

Trying out the cashless butcher

September 16th, 2014 · 2 Comments

Last week I tried the cashless butcher I wrote about in May. Now that they have made the transition I wanted to experience it first have. I’d note: they are really cashless. I tried to pay with cash and they said no. In fact, I’d forgotten to bring a card and had to go back to […]

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Tags: Newsagency management · Newsagency opportunities

Wizard of Oz Itty Bittys very popular

September 16th, 2014 · No Comments

We have had the next range of Itty Bittys from Hallmark in store for a couple of weeks and already we have ordered more stock. Our sales are being driven by placement off-location: with cards as well as at the counter. Dorothy, the Lion and the Tin Man are the most popular. I’ve seen plenty […]

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Tags: Newsagency management · Newsagency opportunities · Plush

The impact of heightened security on retail

September 15th, 2014 · No Comments

Here’s the note we received from our landlord on the announcement of the raising of the security threat level. My first thought was the note was an overreaction but on reflection it makes sense to me. I’m glad they sent it. I’m posting this note here to show newsagents operating outside a shopping centre the sorts of things […]

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Tags: Newsagency management

Reminder: newsagent association relevance survey

September 14th, 2014 · No Comments

Please take three-question survey on newsagency association relevance. I’ll publish the results later this week. 0 likes

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Tags: Newsagency management · Newsagent representation

Sunday newsagency management tip: use a focus group to guide you

September 14th, 2014 · No Comments

Focus groups are used by many businesses to test new products, advertising campaigns, business names, product packaging, business ideas – just about anything a business might be considering. While usually a big business approach, focus groups can work in small businesses like in your newsagency. For clarification on what a focus group is and how […]

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Tags: Management tip · Newsagency management · Newsagency opportunities

Weekend survey: newsagent association relevance

September 13th, 2014 · No Comments

I have created a three-question survey on newsagency association relevance. Please click on the link to take the survey. I created the survey as a result of a discussion with a newsagent at the Melbourne gift fair who said they got more value from their gift association membership than from their newsagent association membership. As […]

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Tags: Newsagency management · Newsagent representation

Why I cancelled future Bauer merchandiser visits

September 13th, 2014 · 7 Comments

I observed a Bauer merchandiser visit in one of my newsagencies on Thursday. The entire time was spent recording what we were doing: where magazines were placed and other data. I think photos were taken but I cannot be sure. It felt like we were being marked and judged. In the ten to fifteen minutes or […]

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Tags: magazines · Newsagency management · supplier arrogance

A WH Smith acquisition announcement imminent?

September 12th, 2014 · 9 Comments

I’ve heard from several people in recent weeks that WH Smith is close to making another retail acquisition in Australia and that their focus is on the newsagency channel. The reports have intensified this week with a specific acquisition target being named. If true, it will change the newsagency landscape in Australia and reveal more […]

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Tags: Newsagency challenges · Newsagency management