Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

Pie Face a timely reminder about the importance of a healthy core

November 27th, 2014 · No Comments

The appointment of Administrators to the Pie Face retail chain is disappointing for a high-profile Aussie retail start up. It’s never good reading about a retail group in such trouble. News reports this week have gone into some detail about challenges for the business that led to the owners bringing in the Administrators. The stories […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities · retail

The ANF advertises Officeworks on its website

November 26th, 2014 · 20 Comments

This image (click on it for a larger version) is a screen cap from the ANF website yesterday. It shows the last paragraphs of a news story about a newsagency on the ANF website. Immediately after the story is an ad promoting ink and toner at Officeworks. The image was sent to me by a newsagent. […]

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Tags: Newsagency management · Newsagent representation

Take customer privacy seriously

November 25th, 2014 · No Comments

A newsagent supplier last week published information on their website about a customer of theirs. That information also included the name and address of a customer of the newsagent supplier customer. This post was a serious breach of privacy. Take care when posting on your website, Facebook, Instagram or any other public platform to ensure that […]

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Tags: Newsagency management

Vacancy for sales manager in Perth

November 25th, 2014 · No Comments

The newsXpress newsagency marketing group, of which I am a Director, is seeking a sales manager to take on Western Australia based out of Perth. I know plenty of supplier reps read this blog – If you know someone who understands newsagency businesses and has sales experience, please have them contact me and I will […]

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Tags: Newsagency management · Newsagent representation

How to cut your end of month magazine bill

November 24th, 2014 · 16 Comments

This photo shows some of the magazines I took off the shelves for early return in one of my newsagencies on Saturday in my weekend cull. Every Saturday I review all magazines on the shelves, considering the stock on hand, the length of time on the shelves already, the pressure on space and sales history. […]

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Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency management

Great story of retail theft

November 24th, 2014 · No Comments

Long Beach police arrested more than 70 people over the course of three days during a retail theft operation. Read the story here and then talk to nearby retailers and your local police about something similar. We are seeing more reports of retail theft, by employees and customers, in 2014 than in 2013. 1 likes

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Tags: Newsagency management · theft

Sunday newsagency management tip: act on trends in your business

November 23rd, 2014 · No Comments

In the context of the discussion of the future of lottery revenue last week, trends are important in your business planning. Newsagents can access data trends in their businesses that can guide wise business decisions. Unfortunately too often newsagents ignore this opportunity. Look at unit sales for cards, magazines, newspapers and compare the sales volume, not […]

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Tags: Management tip · Newsagency management

Nothing like a good magazine relay to reconnect with a core category

November 22nd, 2014 · No Comments

I relayed the magazines at one of my newsagencies today – for the first time in six months. The photo shows the new back wall after the relay. This wall targets our male shoppers – it is on the back wall of the shop, to lure them down to the back and past cards and […]

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Tags: magazines · Newsagency management

Another reason to not like Coles

November 21st, 2014 · 2 Comments

I have noticed that Coles supermarkets are stocking more imported lines, especially in parts of the business where local products used to dominate. Most recently I have noticed biscuits from the UK that are less than half similar style and size biscuits made in Australis. Yesterday I noticed these chocolates – also from the UK […]

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Tags: confectionary · Newsagency management

Has protection given a misplaced sense of entitlement?

November 20th, 2014 · 10 Comments

Flowing from the discussion yesterday about Tatts, I have been thinking overnight about calls by newsagents for the NSW government to protect them from the Coles and Woolworths supermarket duopoly when it comes to lottery products. As I noted yesterday, I am against supermarkets and any business associated with supermarkets. getting access to the sale of […]

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Tags: Newsagency management · newsagency of the future

What’s your position on Tatts and supermarkets and how much will you back it?

November 19th, 2014 · 71 Comments

I am against supermarkets and any business associated with supermarkets. getting access to the sale of lottery products. It’s important I start with that statement as what I say in this blog post will cause some to say that is not my position. The Daily Telegraph story published yesterday – Survival is a lottery for […]

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Tags: Ethics · Lotteries · Newsagency management · newsagency of the future · Social responsibility

Sydney newsagents – visit Dymocks for inspiration

November 19th, 2014 · No Comments

Newsagents close to Sydney should visit Dymocks for inspiration. In the cross over between the two retail locations on Gorge Street in the CBD there is a sizeable area devoted to what I’d call premium novelty products. I say premium as these items are not cheap and nasty. This section of Dymocks offers excellent inspiration […]

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Tags: Geekery · Gifts · Newsagency management · Newsagency opportunities

Bauer Media ignores newsagent sales data & sends extra stock when there is plenty in-store

November 18th, 2014 · 22 Comments

This is not a new story. What I describe here happens in newsagencies across Australia every week, many times over. It’s been happening for years. This is a crime. There appears little or no interest in key spiller businesses in fixing the issue. Shame on those involved as you are the people hurting small business […]

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Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · Social responsibility

Money wallets the most stolen Christmas cards

November 17th, 2014 · No Comments

The irony of money wallets being the most stolen Christmas cards is not lost on me. We have responded by adjusting placement to make capture of those involved easier. Theft by customers is part of retail. While the figures vary between stores due to local factors such as placement and management, the overall average for […]

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Tags: Customers · Newsagency management · theft

Sunday newsagency management advice: know the efficiency of your top traffic generator products

November 16th, 2014 · No Comments

The top selling item in your newsagency may be among your least efficient. In a recent study of newsagency shopper basket data where a daily newspaper was the top selling item, it was the item most often purchased alone. In a typical Australian newsagency, the main daily newspaper is purchased alone 79% of the time. […]

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Tags: Management tip · Newsagency management · Newsagency opportunities · Newspapers

Instant take-off of Grumpy Cat sales

November 15th, 2014 · 3 Comments

We started selling the new range of Grump Cat products as we were putting them out this week. Customers love this little cutie. With the moving coming out and plenty of social media coverage, the Grumpy Cat is well-known and very popular. This is another example of leveraging a worldwide brand to drive impulse purchases. […]

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Tags: Newsagency management

How is Bauer Reader Rewards working for you?

November 14th, 2014 · 9 Comments

I don’t offer Bauer Reader Rewards in my newsagencies and so cannot answer this question. I’m asking it here because a non circulation product supplier asked me today as they are considering an app based loyalty program. My view is these brand based loyalty programs are not helpful to newsagents as our businesses are not […]

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Tags: magazines · Newsagency management

Code of conduct for magazine publishers and distributors

November 14th, 2014 · 11 Comments

Magazine Publishers Australia and representatives of Pacific Magazines, Bauer Media, Network Services and Gordon an Gotch have been working on a possible code opt conduct for the supply of magazines to newsagents. This work was initiated by the publishers and has been in discussion for a year. Any code is a complex process because it […]

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Tags: magazine distribution · magazines · Newsagency challenges · Newsagency management

WH Smith PLC given ‘buy’ rating

November 13th, 2014 · No Comments

Thirteen UK brokerages have given WH Smith PLC, a publicly traded company, a ‘buy’ rating. This is relevant to Australian newsagents as WH Smith is in acquisition mode in our channel here as we have seen with the acquisition of Supanews this month and a couple of card and gift groups earlier in the year. The […]

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Tags: Newsagency management

Naming products to sell

November 12th, 2014 · No Comments

In a coffee shop in Cairns Monday they offered me two blends from which to choose: Bang and Grind. The name of the coffee shop is Bang and Grind. At several other points in the business they leveraged their business name, leaving you in no doubt about where you were. I hadn’t read the signs when […]

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Tags: Newsagency management

The important customer service fail response

November 11th, 2014 · No Comments

On a recent overnight flight I received poor service and while I did not complain the airline staff knew they had let me down on a simple request. I’d forgotten the experience until I received this gift pack of cheese and wine at the office last week. The note said it was from the crew […]

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Tags: Customer Service · Management tip · Newsagency management

Why would newsagents purchase stationery from Bauer Media?

November 10th, 2014 · 2 Comments

I am surprised Bauer Media’s Network Services is promoting stationery lines to newsagents. While 50% margin may be hot for products from a magazine distributor, it is not hot given what we achieve through non circulation product suppliers. I’d be surprised if there is any take up for this offer. Take the Pumponator. At $24.95 it is over priced […]

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Tags: Newsagency management · Stationery

Sunday newsagency management tip: obsession to differentiate your business

November 9th, 2014 · 3 Comments

Brands matter in retail. There are plenty or articles and papers claiming that shoppers will spend more on a brand they trust. They can also make a purchase decision faster than if presented with the same product un unbranded backaging. This is why I spend time ensuring brands are respected on the shop floor. The photo […]

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Tags: Management tip · Newsagency management

Meerkats are the in animal

November 9th, 2014 · No Comments

We are making good money out of Meerkats thanks to the popular TV commercial promoting insurance that has been a hit around the world for some years. We have products from several suppliers and are pitching them currently at the counter with success. Being aware and on top of trends is key to maximising sales […]

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Tags: Calendars · marketing · marketing tip · Newsagency management

Reports WH Smith to acquire Supanews

November 8th, 2014 · 14 Comments

I have heard from two sources that Supanews is to be acquired by WH Smith with the acquisition set to be completed by the end of this month. Franchisees were advised by Supanews late yesterday. Supanews is a franchise business with some corporate stores but with the majority of the group operating as franchisees. This […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future