Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

How to grow your newsagency

July 23rd, 2014 · No Comments

Here is a video shot just over a week ago looking at one of the most valuable tools I am finding for growing my newsagency – discount vouchers. This video looks at the April through June data. To those who say this is a post advertising Tower Systems, I’d note that POS Solutions say they […]

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Tags: Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Okay so the Classic Cookies cookbook is not really $5

July 23rd, 2014 · No Comments

A colleague newsagent sent me this photo showing the collateral they received from Bauer pitching the  premium Classic Cookies cookbook at $5.00 when purchased with another item. Their merchandiser provided the material. The problem is that Bauer has not been consistent in pitching this to newsagents – I’ve heard of many who received no such […]

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Tags: magazines · Newsagency challenges · Newsagency management

Newsagency sales benchmark study: April – June 2014 compared to 2013

July 22nd, 2014 · 2 Comments

Some newsagents had a strong June 2014 quarter while the majority did not. The latest newsagency sales benchmark study shows the gap between newsagency businesses continues to widen. Here are the headline numbers: Customer traffic. 68% of newsagents recorded an average decline of 2.6% in transactions. 9% reported no change and the rest an average […]

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Tags: Management tip · Newsagency management

WARNING: If you sell or give away a computer you have used in your business…

July 21st, 2014 · 11 Comments

Slastdot has a post about an old computer that had been used for running POS software in a retail business which was sold on eBay. Here’s what was found on that old computer: default passwords, a security flaw, and names, addresses, and social security numbers of employees of the terminal’s previous owner. The safest way […]

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Tags: Newsagency management

Sunday newsagency management tip: Ask for proof

July 20th, 2014 · No Comments

If a supplier claims a product is selling well, ask for proof. If someone on the phone says they have been told to call you by a colleague, your marketing group or someone else, ask for proof. If a landlord makes a promise, ask for proof – get it in writing. If a salesman makes […]

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Tags: Management tip · Newsagency management

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

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Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

Five fundamentals of retailing where some newsagents let our channel down: customer service

July 18th, 2014 · No Comments

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. CUSTOMER SERVICE Even in basic customer service […]

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Tags: Management tip · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: quality

July 17th, 2014 · 1 Comment

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. QUALITY I suspect that if a survey […]

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Tags: Management tip · Newsagency management

It’s all about priorities I guess

July 16th, 2014 · 6 Comments

The Coalition parties made considerable noise about reining in the Coles and Woolworths prior to the election and I suspect this is, in part, what got small business supporting them. They have found time and money for projects such as $250M for chaplains in schools and the winding back of financial advice laws that were brought in […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: comfort

July 15th, 2014 · 9 Comments

This week I am calling out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. COMFORT Comfort in retail is important. The […]

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Tags: Management tip · Newsagency management

Newsagents not a protected species

July 14th, 2014 · No Comments

Going through some old papers on the weekend I came across this clipping from The Australian Financial Review from June 7, 2005. I responded at the time with a letter which was not published. I agreed with their thesis that we should be exposed to free market competitive pressures but noted that many anti-competitive pre […]

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Tags: Newsagency management

Five fundamentals of retailing where some newsagents let our channel down: lighting

July 14th, 2014 · 4 Comments

This week I am going to call out five basic areas of retailing where some newsagents make the rest of us look bad. I am writing about these five areas because in the minds of plenty of Australian shoppers all newsagencies are as bad as the worst one they have visited. LIGHTING If you business […]

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Tags: Management tip · Newsagency management

Sunday newsagency management tip: make every day your pay day … but how?

July 13th, 2014 · 2 Comments

There was a time when newsagents could rely on selling their business for a handsome increase on the price they paid thereby providing a good pay day. No more. Today, the best way to extract value from our businesses is to make every day your pay day. The challenge is how do you do this? We […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #5: handling a complaint

July 11th, 2014 · 1 Comment

Every business needs a complaint handling process – one that is structured, clear and understood. A good complain handling process will give the complainant confidence and the recipient clarity on what to do with the complaint. A good process will also help you diffuse a complaint that is noise for the sake of noise. Document […]

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Tags: Management tip · Newsagency management

How we manage our newsagencies #4: receiving stock

July 10th, 2014 · 2 Comments

How you receive stock is vital to the health and success of any newsagency. It is important there is structure in the process and that everyone follows the structure. Too often newsagents do to have a documented process. Check what is supplied versus what has been invoiced and what you ordered. Check for and damaging to […]

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Tags: Management tip · Newsagency management

Concerns at moves by Tatts to reduce lottery terminals in some outlets

July 10th, 2014 · 17 Comments

Tatts has contacted some agents advising that they will take back a terminal. This advice has come as a shock and raises questions about the future of over the counter lottery sales in small business newsagencies – in the light of the Tatts online push and their apparent commitment to roll the Coles Express trial […]

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Tags: Lotteries · Newsagency challenges · Newsagency management

How we manage our newsagencies #3: transacting a sale

July 9th, 2014 · 3 Comments

How we process sales at the counter needs to be accurate, consistent and good for the customer. Training in hour to do this ought to be structured with regular reminders for everyone working at the counter. Smile and greet the customer. Not: next! or next in line or yes? or how can I help.  Try, […]

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Tags: Management tip · Newsagency challenges · Newsagency management

How we manage our newsagencies #2: opening the shop

July 8th, 2014 · 2 Comments

Opening a retail newsagency in the morning involves more than opening the door, putting out the day’s newspapers and magazines, turning on the lights, putting cash in the cash drawers, making sure the floors are clean and turning on their heating or cooling. Opening the shop every day should include other tasks like: Checking the […]

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Tags: Management tip · Newsagency management

Dressing the newsagency for the holidays

July 8th, 2014 · No Comments

This is the front of my newsagency as it looked on Sunday. I’m posting to show off the pitch to shoppers in the mall for school holidays. Visitors to the shop often say it does;t look like a newsagency. The thing is, core newsagency lines like magazines and stationery are doing well and achieving excellent […]

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Tags: Newsagency management

How we manage our newsagencies #1: the end of shift

July 7th, 2014 · 18 Comments

This week I’m going take a look at everyday management of the typical newsagency business – to open discussion among people here about what they do in the area of I cover and to help others to look at their own processes. Today, I am starting with the end of shift. The end of shift […]

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Tags: Newsagency management

Sunday newsagency management tip: remove your own red tape

July 6th, 2014 · No Comments

Business owners often call on politicians to remove red tape and make doing business easier. I think some small retail business owners including newsagents create red tape of their own, red tape that makes it harder for customers to do business with the business and red tape that makes it harder for our employees to […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Speaking at a national Newsagency Management Workshop series

July 5th, 2014 · No Comments

I am speaking at a half-day Newsagency Management Workshop that will be held in Adelaide, Perth, Brisbane, Sydney, Melbourne and Hobart starting in ten days. I’ll be presenting new Newsagency of the Future material that newsagents will be able to use right away in their businesses regardless of technology and marketing rout affiliations. Click here to download […]

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Tags: Newsagency management · newsagency of the future

Is the Officeworks reflex paper pricing predatory pricing?

July 4th, 2014 · 18 Comments

Wesfarmers owners Officeworks has an amazing deal right now on Reflex paper. In fact, the deal is so good that it is well below what newsagents can buy this paper for at wholesale. I’ve checked around and I doubt even hundreds of newsagents buying in bulk together could buy better than the Officeworks retail price. This […]

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Tags: Newsagency challenges · Newsagency management · Stationery

Is this latest magazine distributor idea all about reducing early returns?

July 3rd, 2014 · 10 Comments

A magazine distributor has asked XchangeIT to research implementing virtual magazine labels. Their thought is that newsagents not label magazines and instead use a hand held device to manage titles. In a practical sense, they want you to stand in front of a title, remove it from the shelf, scan the barcode, see on the screen the […]

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Tags: Newsagency management · Newsagent representation · newsagent software

Excellent growth in craft and hobby magazine sales

July 3rd, 2014 · No Comments

Earlier this year we nervously moved craft magazines to a lower shelf location, below weeklies. The downside is that shoppers have to reach down to select a title. The upside is that more shoppers are at this part of the magazine department than any other. In January through June 2014 we racked up a 45% increase […]

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Tags: magazines · Newsagency management · Newsagency opportunities