Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

Warning: Microsoft will not call you and log into your computer

December 19th, 2014 · No Comments

Microsoft, or any major IT company for that matter, will not call you out of the blue and ask to log into your computer. If you let the caller in you will be hacked and the implications for your business could be considerable. Be suspicious, very suspicious, of anyone who calls to ask to log […]

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Tags: Newsagency management

Checking out WH Smith Express at Adelaide airport

December 18th, 2014 · 3 Comments

I got to check out the WH Smith Express on the forecourt of Adelaide airport yesterday. I’ve seen it previously but not had time to look inside.  This business is more a convenience than traditional newsagency. It’s a variation on what’s at Melbourne airport. Newsagents passing through Adelaide airport should take a moment to look at […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Unfair demands from Tatts on retailers at the busiest retail time of the year

December 16th, 2014 · 4 Comments

In addition to the challenge of the $30 million OzLotto jackpot tonight taking some focus from Christmas product sales, some Tatts retailers have been yelled at by their Tatts regional territory manager in an email. I say yelled at because the email font is larger than is usual for a business email and the typeface […]

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Tags: Ethics · Lotteries · Newsagency challenges · Newsagency management · Social responsibility

News Corp. newspaper billing error hits newsagents with an expensive Christmas gift

December 15th, 2014 · 9 Comments

News Corp’s Queensland outpost Queensland Newspapers has admitted a billing error affecting newsagents going back, in some cases, eight months. They advised newsagents by email over the weekend and have indicated they will add the amount they are clawing back as a miscellaneous line item in the Dec. 14 bill. This is appalling behaviour by News […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Here’s another reason competing on price is a no-win game

December 15th, 2014 · 1 Comment

Competing on price is not good for business as it is often a race to zero GP and below. The best competition is through a service, product range or some other factor over which you have more control. Some UK retailers who sell through Amazon and use a service called RepricerExpress discovered Friday that competing on […]

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Tags: Newsagency challenges · Newsagency management

Breast education in the newsagency from a nana

December 15th, 2014 · No Comments

Look nana I made a breast a young boy called out to his nana in the newsagency on the weekend, wanting her to see what he has made with our display of kinetic sand. Nana’s response was quick and cheeky – if you think that’s a breast you’ve got a lot to learn. Judging by the […]

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Tags: Newsagency management · retail

Sunday newsagency management tip: getting rid of a bad employee

December 14th, 2014 · 1 Comment

I know of a newsagency where a full time employee is dreadful, they are pulling the business down. They are lazy, doing the bare minimum necessary and less than that where they are not being watched. They take no initiative and offer nothing special in the way of customer service. They do not deserve the […]

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Tags: Management tip · Newsagency management

Sunday newsagency marketing tip: don’t jump with the crowd

December 14th, 2014 · No Comments

When everyone else is promoting back to school maybe it is a good time for you to promote something else that could be relevant to the season. If you do promote back to school and jump with the crowd the challenge is being noticed as the market is crowded with similar pitches. As these things go, […]

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Tags: marketing · marketing tip · Newsagency management · newsagency marketing

Christmas in the newsagency

December 13th, 2014 · 6 Comments

Here’s the front of one of my shops as it looked two days ago. I am posting the photo here to show what we are using facing into the mall to attract shoppers. What you can see in the photo will be different to what is in place next week – we constantly adjust the […]

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Tags: Newsagency management

The best floor display unit of the year

December 12th, 2014 · No Comments

I rate this Top Model floor display unit from TAG as the BEST floor display unit of 2014. This stand is strong and well-branded and presents the products well. Better still, it works at driving sales. We see many floor display units that do not serve our businesses well. This stand is so good we […]

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Tags: Newsagency management · visual merchandising

Here’s how PayPal payments work in a newsagency

December 11th, 2014 · No Comments

I was asked here a while back to show how PayPal payments work in a newsagency. This video shows the process – how a PayPal customer can pay thanks to newsagency software integration. The real value of PayPal is that PayPal shoppers can find your business. This integration is as much about newsagency marketing as […]

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Tags: Newsagency management

WH Smith impact on Australian suppliers and newsagents

December 11th, 2014 · 2 Comments

As WH Smith extends its reach here in Australia, acquiring more retail locations through acquisition, some suppliers will see business impacted. New commercial partners will benefit while those who are not will not benefit. I’ve heard of a supplier relationship that advantages one supplier over a competitor in an important specific channel. The supplier who missed out stands to […]

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Tags: Newsagency challenges · Newsagency management · Suppliers

Are discussions under way on the next WH Smith acquisition?

December 10th, 2014 · 2 Comments

I have heard from three suppliers in the last 24 hours that UK retail group WH Smith is in negotiation with an Australian newsagency group to acquire franchisor management control of that network and add it to its rapidly growing portfolio. We know from recent acquisitions that WH Smith prefer the franchise model over corporate stores. If […]

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Tags: Competition · Newsagency challenges · Newsagency management

Collectors are valuable newsagency shoppers

December 10th, 2014 · No Comments

Collectors are a valuable customers – the challenges are discovering what they collect and understanding them. This was brought home to me last week when I delved into the world of the Breaking Bad collector, the world of someone who will purchase items related to the show and the knowledge they have about what they collect. […]

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Tags: Newsagency management · newsagency marketing · Newsagency marketing group · Newsagency opportunities

Advent calendar overload

December 10th, 2014 · No Comments

For years advent calendars were challenging to find. Today, we are swamped. In one shopping centre this week I saw them in supermarkets, discount variety stores, confectionery shops, newsagents, gift shops and even at the fruit shop.They all had boxes of them – many featuring licenced brands … and most were discounted. What was once […]

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Tags: Newsagency management

A reminder that colour blocking works

December 10th, 2014 · No Comments

Nowhere is the value of colour blocking more obvious than in the display at Adriano Zumbo’s kiosk at the QBV centre in the heart of Sydney. You can see people notice the colours of the display. It’s effective because of the colours they place next to each other. The same product arranged differently, may draw […]

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Tags: Management tip · Newsagency management · visual merchandising

How to cut theft in your newsagency

December 9th, 2014 · No Comments

I did this video – How to cut theft in your retail business – for my software for my software company a few weeks ago. It contains non system specific advice on how to cut theft. I am sharing it here this morning because in the last week I have heard from four newsagents who […]

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Tags: Newsagency management · theft

News Corp’s Courier Mail recasts the WH Smith story

December 9th, 2014 · No Comments

Someone must have complained to the folks at News Corp about their poor coverage of the WH Smith Supanews takeover story. As I noted when I wrote about this….. The ‘corrective’ story they published at the weekend still has problems. First up, News Copr. Needs to stop referreing to our businesses as paper shops. We’re […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Another significant departure at Seven West

December 9th, 2014 · No Comments

Also as part of the restructure at Seven West, Nick Chan, Chief Financial Officer at Seven is leaving the company. Nick was CEO of Pacific Magazines for many years where we oversaw the development of a strong portfolio of titles. As CEO, Nick was a champion of newsagents, committing considerable resources to help our channel […]

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Tags: Newsagency management · newsagency of the future

Murray report could bring on help in card transaction fees

December 8th, 2014 · No Comments

If adopted, recommendations of the Murray report could help newsagents and other small businesses when it comes to handling fees associatied with customer use of cards for payment. Recommendations to reform the payments system would benefit SMEs (see Recommendation 17: Interchange fees and customer surcharging and Recommendation 16: Clearer graduated payments regulation in Chapter 3). The Inquiry’s proposals to lower interchange fee […]

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Tags: Newsagency management

Australian newsagent discount voucher success reported in the UK

December 8th, 2014 · 3 Comments

Better Retailing has published a terrific report on our success with discount vouchers. I met with Steve Denham, a former UK newsagent and regular commenter here, who wrote the article when in the UK six weeks ago. We had a good talk about discount vouchers and their impact on sales. A year and eleven months […]

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Tags: Newsagency management · Newsagency opportunities

Sunday newsagent management tip: let them play and enjoy a sales boost

December 7th, 2014 · 1 Comment

Our team members are encouraged to regularly play with the kinetic sand we have on display. The photo shows a display from Wednesday. We have found that the better the display the more it is noticed and the more it is noticed the more people play with the sand and the more they play with the sand […]

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Tags: Management tip · Newsagency management

Is a newsagency a good business to own?

December 5th, 2014 · No Comments

Here is a brief video I did last week to answer this question I am asked daily by potential newsagency business purchasers and others interested in our channel – Is a newsagency a good business to own? I decided to do the video because of the negative press around the tatts and some other issues […]

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Tags: Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future · Newsagency opportunities

Take a look at how one Coles supermarket presents greeting cards three days in a row

December 5th, 2014 · 2 Comments

I visited my local Coles supermarket on Tuesday, Wednesday and Thursday this week to see how they presented cards, to see if the display was cared for through the week. Here is how I found the cards by my local Coles supermarket on Tuesday this week at around 5:30pm. The display was messy and uninviting. […]

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Tags: Greeting Cards · Newsagency management · Newsagency opportunities

How the Rolling Stones helped us with a Beatles sale

December 4th, 2014 · 6 Comments

A customer a couple of days ago purchased a Rolling Stones calendar after much deliberation – they didn’t want to pay the price we had it at. Our team member encouraged the purchase commenting that they’d get a discount voucher. It worked. Once they got their voucher they surprised us by then purchasing a Beatles mug without a […]

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Tags: Gifts · Management tip · marketing · marketing tip · Newsagency management · newsagency marketing · Newsagency opportunities · newsagent software