Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency management'

7-Eleven Australia Post lockers challenge newsagents on parcels

January 27th, 2015 · 6 Comments

I got my first look at Australia Post package pickup lockers a few days ago – at a 7-Eleven store. Located at the front of the business, facing the fuel pumps and the street, the lockers are noticeable. The branding achieved by Australia Post in a 7-Eleven location is extraordinary. The apparent strong partnership between […]

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Tags: Australia Post · Newsagency challenges · Newsagency management · newsagency of the future · Optimism

Happy Australia Day newsagents!

January 26th, 2015 · 5 Comments

Today is another of those wasteland days in retail – for those who are open. Shopping centres will be pretty empty as they are every Australia Day. Many newsagents will be working to save the penalty rate cost of labour. It’s a good day for getting to things you have been putting off. If you […]

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Tags: Newsagency management

Sunday newsagency management tip: know the trends for your business

January 25th, 2015 · No Comments

There is no better indicator for understanding trends in your retail newsagency business than comparing revenue and unit sales performance for a recent period to the same period a year, two years and three years ago. In my own newsagency I undertake this type of comparison every month on a rolling basis – looking at […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Checking out the Officeworks Back to School catalogue

January 24th, 2015 · 1 Comment

Newsagents doing Back to School should get their hands on an Officeworks BTS catalogue for when they do a post-season review. At 64 pages, the Officeworks catalogue is comprehensive. You read it thinking you’ll find what you need. The design connects with the marketing collateral in-store from the display to the posters to the dump […]

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Tags: art supplies · Book retailing · Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Stationery

How Officeworks wins parents in the Back to School battle

January 24th, 2015 · No Comments

The Growing Minds App offered by Officeworks is a smart piece of their Back to School pitch. The games are what any parent of young kids would want their kids to be playing. Being free makes the App appealing too.  The hook for a return visit to the store is the opportunity to unlock more […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future

Unhelpful commentary from Michael Pascoe on newsagents

January 22nd, 2015 · 1 Comment

Fairfax published a comment piece today by Michael Pascoe, BusinessDay Contributing Editor, about the decision being faced by the NSW government on where Tatts lottery products can be sold and the lobbying by NSW newsagents for continued protection. While I agree with some of what Pascoe writes on this topic, his commentary is ignorant in some areas. For example: […]

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Tags: Lotteries · Newsagency · Newsagency challenges · Newsagency management · Newsagent representation

It’s not too early for Valentine’s Day

January 22nd, 2015 · 7 Comments

Talking with a newsagent yesterday they said they don’t put up Valentine’s Day until after Australia Day. We’ve had it up for a week. I know of supermarkets that have had it up since the start of the new year. Supermarkets would do this because it works. We have it on the lease line to […]

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Tags: Newsagency management

How can a new newsagent not know about returning magazines?

January 20th, 2015 · 16 Comments

A new newsagent was shocked last week to discover that they could not order the magazines they wanted and that they had to bundle up and return magazines which had not sold. No, I am not making this up. I am shocked that such a fundamental part of the operation of a newsagency had not, […]

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Tags: Newsagency challenges · Newsagency management

Newsagents would hire more people in weekend penalty rates were abolished

January 19th, 2015 · 36 Comments

A survey of 163 newsagents last week through this blog elected a result of 85.89% of respondents indicating that they would hire more staff if weekend penalty rates were eliminated. While the sample size is small, I am confident that a more comprehensive study would reveal a similar result. 83.33% of newsagents responding to the survey […]

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Tags: Newsagency management

Sunday newsagency management tip: be responsible for what you order

January 18th, 2015 · 1 Comment

How many times do you receive stock that you have not ordered.  I am not talking here about stock you do not usually order such as magazines and newspapers.  No, I am talking about greeting cards, stationery, gifts and other items which you have control over in your business. If you receive stock you have […]

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Tags: Management tip · Newsagency management

The first early magazine returns sweep of 2015

January 17th, 2015 · 27 Comments

With no reasonable or fair mechanism through which to manage magazine supply, early returns are a must to manage space use, inventory investment and cash-flow. Today, I’ve done the first sweep for 2015, in plenty of time for the returns to be processed with this month’s data. In addition to taking of all stock for […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency management

Newsagents having trouble handing back Hubbed equipment and cancelling the contracts?

January 17th, 2015 · No Comments

I have been contacted by three newsagents in the last two weeks seeking advice and assistance on handing back their Hubbed equipment. each had reached the decision to not continue with Hubbed because of lack of customer interest and lack of revenue. They say that Hubbed is not honouring a promise to take back equipment when […]

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Tags: Ethics · Newsagency challenges · Newsagency management · Newsagent representation

Trends in retail: the sharing economy and opportunities for newsagents

January 16th, 2015 · No Comments

Sharing is cool right now and engagement is growing across a number of engagement points. In cities we can see parking spots allocated to vehicles that are shared. There are websites dedicated to enabling people to share items used infrequently like tools and baby furniture. I have seen services in the US for sharing high-end […]

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Tags: Newsagency management · Social responsibility

Last call: newsagency business penalty rate survey

January 15th, 2015 · No Comments

Share your opinion on weekend penalty rates: click here to take the survey. I’ll close the survey tomorrow sometime and share the results here soon thereafter. 0 likes

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Tags: Newsagency management

If magazine publishers and distributors do not offer viable terms, what then for newsagents?

January 15th, 2015 · 63 Comments

On the issue of newsagents achieving better margin on magazines, I appreciate there are some newsagents who think there is no hope, that things will never change. I’m an optimist and think that there are enough magazine publishers who value the role we play in putting their titles in front of new eyeballs for them […]

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Tags: magazines · Newsagency challenges · Newsagency management · Newsagency opportunities

Useful magazine barcode info could help newsagents save time and money

January 15th, 2015 · 1 Comment

I love the information placed with barcodes on magazines in the US. If this were included for Australian titles it would mean newsagents could choose to not label titles. – thus saving time and money. While I like knowing the quantity received when I am doing my shop floor cull, it’s not essential. Magazine publishers […]

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Tags: magazines · Newsagency management

How can distribution newsagents create a more viable future?

January 14th, 2015 · 3 Comments

Years ago there was discussion about distribution newsagents using their infrastructure to deliver other ietms and thereby get more value from their capital investment. Not many have gone down that road. Some have consolidated and I regularly hear that camp is not happy. The challenge facing distribution newsagents of what to do to drive business […]

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Tags: Newsagency challenges · Newsagency management · Newspaper distribution · Newspapers

US magazine publishers are consistent about barcode placement

January 13th, 2015 · 2 Comments

Further to my post about magazine barcode placement, it is good to see US magazine publishers be consistent about barcode placement. It makes managing the category easier plus it makes selling easier. We ought to pressure Aussie magazine publishers about this. 5 likes

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Tags: magazines · Newsagency management

Newspaper barcodes

January 13th, 2015 · No Comments

And while on newspapers and harking back to my post about magazine barcodes, newspapers in the US tend to all place barcodes in the same place. Maybe Australian newspapers could boost retailer productivity with the same considerate placement. Such consistent placement would help retailers and, I suspect, distribution agents. It’s all about driving efficiency of […]

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Tags: Newsagency management · Newspapers

Newsagency business penalty rate survey

January 12th, 2015 · 4 Comments

Share your opinion on weekend penalty rates: click here to take the survey. 0 likes

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Tags: Newsagency management

The case for newsagents newsagents receiving more margin from magazines

January 12th, 2015 · 14 Comments

Australian retail newsagents is a direct account with magazine distributors make 25% of the cover price of a magazine. Distribution newsagents make 25% and have to share that with retailers they supply. The share they make can range from 12.5% to as high as 5% depending on terms negotiated. Newsagents want more than 25%. While some […]

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Tags: Ethics · magazine distribution · Magazine oversupply · Newsagency challenges · Newsagency management · Newsagency opportunities · Newsagent representation · Newsagent suppliers · Newspaper distribution · Newspapers · Social responsibility

Quick survey on weekend penalty rates

January 11th, 2015 · 4 Comments

I have created a simple three-question survey for newsagents about weekend penalty rates. Please click here to take the survey. 0 likes

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Tags: Newsagency management

Sunday newsagency management tip: give people waiting something to buy

January 11th, 2015 · No Comments

Supermarkets, fuel outlets and convenience retailers nail the candy lane, the floor space in front of the counter where people line and wait to be served. It’s called the candy lane because it’s where candy is often sold. I am using the term to refer to the space and not products. What is it you present […]

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Tags: Management tip · Newsagency management

Weekend penalty rate survey for newsagents

January 10th, 2015 · 3 Comments

I have created a simple three-question survey for newsagents about weekend penalty rates. Please click here to take the survey. Weekend penalty rates are the most contentious not only for newsagents but many retailers where there is no enterprise agreement. My own experience is that it would be easy to find good people to work […]

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Tags: Newsagency management

At what point do you decide to not sell low-margin agency product?

January 9th, 2015 · 23 Comments

A discussion with a newsagent elsewhere this week about selling NSW Transport Opal card top-up has prompted me to revisit this topic of being an agent versus a being a retailer. Regulars here will know my views – I see no upside in being an agent … margins are low, converting traffic to other purchases challenging […]

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Tags: Newsagency management