Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

Where are the magazine publishers?

August 29th, 2014 · 2 Comments

I published a post yesterday inviting magazine publishers to speak with newsagents here about damaging early returns. It would be good to see more publishers join in – or are early returns not an issue? 5 likes

[Read more →]

Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges

How does the ACCC set its priorities?

August 20th, 2014 · 2 Comments

The ACCC chairman has been all over the media this week touting a victory over Maggie Beer and what the ACCC says is misleading labelling. I don’t see how any shopper considering purchasing Maggie Beer products could have been misled. The products are conceived and developed in Maggie Beer’s kitchen in the Barossa Valley. That […]

[Read more →]

Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management

Where else can you try before you buy?

August 20th, 2014 · No Comments

Further to my post a couple of days ago about welcoming magazine readers in my newsagency, I have been thinking about businesses where the try before you buy approach is vital to their success: Car dealerships. Who buys a car without a test drive for a day or more. Clothing. They encourage you to try on […]

[Read more →]

Tags: Newsagency challenges · Newsagency management · Newsagency opportunities

Newsagents concerned about another News Corp. supermarket deal offering free newspapers

August 15th, 2014 · No Comments

News Corp. has announced a 30 day campaign at Ritchies supermarkets offering a free newspapers to customers who reach a minimum spend. News ran a similar promotion recently that resulted in one supermarket I heard of giving the Herald Sun away to any who wanted – without requiring a minimum spend. I can’t see how such customers […]

[Read more →]

Tags: Newsagency challenges · Newspaper distribution · Newspapers

What can magazine publishers and or magazine distributors do to stop newsagents early returning magazines?

August 14th, 2014 · 9 Comments

I asked this question as part of my early returns survey this past weekend. Here are all the responses – from survey participants, not me – to this question exactly as entered except for some spelling corrected. The sequence is that in which they were entered by newsagents with response #144 being the first. Magazine […]

[Read more →]

Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency opportunities · Newsagent representation

Delayed billing does not play in newsagent magazine early return decisions

August 13th, 2014 · 2 Comments

72.62% of newsagents participating in the early returns survey on the weekend have indicated that delayed billing does not impact early returns decisions. This will shock some magazine publishers. I know of publishers who have been encouraged to introduce delayed billing to reduce early returns. Are you listening publishers? I sincerely hope so. I created this […]

[Read more →]

Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · newsagency of the future

Newsagency magazine early returns survey results

August 12th, 2014 · No Comments

168 responses to my magazine rely returns survey provide a valuable  insight into newsagent thinking on early magazine returns. 167 of the 168 respondents undertake early returns. 100 say they return the day magazines come in and 67 say they early return before the end of the month but not the day they come in. […]

[Read more →]

Tags: Ethics · magazine distribution · Magazine oversupply · Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Social responsibility

Newsagent survey: why do you early return magazines?

August 9th, 2014 · 5 Comments

I have created a four question anonymous survey for newsagents on early return behaviour and reasons: https://www.surveymonkey.com/s/KLBV87H The results will be published here. You can see responses so far when you complete the survey. 5 likes

[Read more →]

Tags: magazine distribution · magazines · Newsagency challenges · Newsagency management

Update on the Network Services outage

July 31st, 2014 · No Comments

Just received this update from Network Services for circulation to newsagents: Dear Agent, Due to system issues, we are still unable to provide the NETonline website for you this morning. We are aware that this is of a large inconvenience and are working very hard to get all our systems up and running in order […]

[Read more →]

Tags: magazine distribution · Newsagency challenges

SMH article: the slow, painful death of our newsagents

July 25th, 2014 · 8 Comments

The Sydney Morning herald overnight published a comment piece by Derek Rielly: the slow, painful death of our newsagents. I was interviewed Wednesday for this article. The interview covered more than has been published. My views are: yes, plenty of newsagencies have closed in recent years and some major suppliers treat us poorly and are busy moving elsewhere. […]

[Read more →]

Tags: Newsagency challenges · Newsagency management · newsagency of the future

WH Smith purchases Kennys Cardiology?

July 25th, 2014 · 1 Comment

There were reports circulating yesterday that WH Smith PLC had purchased Kenny’s Cardiology. While there has been no announcement from WH Smith, I have been told that Kenny’s franchisees have been advised. If true, the acquisition would be another by the UK public company of a card and gift related retailer in Australia – WH […]

[Read more →]

Tags: Newsagency challenges · Newsagency management · newsagency of the future

Okay so the Classic Cookies cookbook is not really $5

July 23rd, 2014 · 1 Comment

A colleague newsagent sent me this photo showing the collateral they received from Bauer pitching the  premium Classic Cookies cookbook at $5.00 when purchased with another item. Their merchandiser provided the material. The problem is that Bauer has not been consistent in pitching this to newsagents – I’ve heard of many who received no such […]

[Read more →]

Tags: magazines · Newsagency challenges · Newsagency management

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

[Read more →]

Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

It’s all about priorities I guess

July 16th, 2014 · 6 Comments

The Coalition parties made considerable noise about reining in the Coles and Woolworths prior to the election and I suspect this is, in part, what got small business supporting them. They have found time and money for projects such as $250M for chaplains in schools and the winding back of financial advice laws that were brought in […]

[Read more →]

Tags: Ethics · Newsagency challenges · Newsagency management

Concerns at moves by Tatts to reduce lottery terminals in some outlets

July 10th, 2014 · 18 Comments

Tatts has contacted some agents advising that they will take back a terminal. This advice has come as a shock and raises questions about the future of over the counter lottery sales in small business newsagencies – in the light of the Tatts online push and their apparent commitment to roll the Coles Express trial […]

[Read more →]

Tags: Lotteries · Newsagency challenges · Newsagency management

How we manage our newsagencies #3: transacting a sale

July 9th, 2014 · 3 Comments

How we process sales at the counter needs to be accurate, consistent and good for the customer. Training in hour to do this ought to be structured with regular reminders for everyone working at the counter. Smile and greet the customer. Not: next! or next in line or yes? or how can I help.  Try, […]

[Read more →]

Tags: Management tip · Newsagency challenges · Newsagency management

News Corp. pushes newspaper shoppers to supermarkets while ignoring newsagents

July 9th, 2014 · 5 Comments

News Corp. yesterday advised newsagents in Victoria of a deal with Ritchies supermarkets where Ritchies get a free Herald Sun if they spend more than $30 in Ritchies. It frustrates me that News Corp. does deals like this and others with supermarkets yet they ignore retail newsagents. Two years ago the company made considerable noise […]

[Read more →]

Tags: Ethics · Media disruption · Newsagency challenges · Newspaper distribution · Newspaper marketing · Newspapers · Social responsibility

The Tatts barrier to selling your newsagency

July 7th, 2014 · 11 Comments

If you have tatts in your business and are planning to sell you will need to factor in time for tatts to go through their processes. Not only do they take time to vet and approve applicants, there is the real risk that they could say no. It surprises me when I hear of Tatts […]

[Read more →]

Tags: Ethics · Lotteries · Newsagency challenges

Sunday newsagency management tip: remove your own red tape

July 6th, 2014 · No Comments

Business owners often call on politicians to remove red tape and make doing business easier. I think some small retail business owners including newsagents create red tape of their own, red tape that makes it harder for customers to do business with the business and red tape that makes it harder for our employees to […]

[Read more →]

Tags: Management tip · Newsagency challenges · Newsagency management

Are you selling out of newspapers earlier?

July 5th, 2014 · 8 Comments

One of the challenges in this world of declining newspaper sales is tighter than ever allocations by newspaper publishers keen to keep returns to an absolute minimum. I am finding Fairfax tighter than News Corp. Most Saturdays we sell out of The Saturday Age come time between 12 noon and 2pm and only rarely can […]

[Read more →]

Tags: Newsagency challenges · Newspapers

Is the Officeworks reflex paper pricing predatory pricing?

July 4th, 2014 · 18 Comments

Wesfarmers owners Officeworks has an amazing deal right now on Reflex paper. In fact, the deal is so good that it is well below what newsagents can buy this paper for at wholesale. I’ve checked around and I doubt even hundreds of newsagents buying in bulk together could buy better than the Officeworks retail price. This […]

[Read more →]

Tags: Newsagency challenges · Newsagency management · Stationery

Great to see a small business fight the supermarket duopoly

June 28th, 2014 · 2 Comments

Check out the photo of a sign in front of a local butcher a friend posted on Facebook yesterday. I love the direct and feisty words of this butcher who is making a plea for locals to support their small business and not the big supermarket. With tougher competition from the supermarket dopily newsagents could […]

[Read more →]

Tags: Newsagency challenges · Newsagency opportunities · Small Business · Social responsibility

News Corp deal makes Coles look cheap and newsagencies look expensive

June 27th, 2014 · 25 Comments

News Corp’s Inside Out magazine is on sale at Coles for $6.00, $2.20 less than the price in newsagencies and other retail outlets. How is it that this News Corp. title can be sold to shoppers at Coles for less than newsagents pay for it? Why would newsagents not early return all Inside Out stock right away […]

[Read more →]

Tags: Ethics · magazine distribution · magazines · Newsagency challenges

Newsagents: beware ink buying scams

June 13th, 2014 · No Comments

Dynamic Supplies has shared this timely warning of an ink buying scam: NOTIFICATION OF SCAM EMAILS We would like to bring to your attention scam emails that have been transmitted to distributors, resellers and the like attempting to purchase product. Below are some specifics to look out for: – Request for procuring genuine HP product. […]

[Read more →]

Tags: Newsagency challenges · Newsagency management · theft

Does WH Smith plan to expand in Australia beyond Wild Cards and Gifts?

June 11th, 2014 · 5 Comments

In March this year a rumour was put to me that WH Smith had purchased a newsagency related business in Australia. I reported the rumour to one of the owners of the Australian business. They denied it and that was the end of it as far as I was concerned. A couple of weeks ago, I […]

[Read more →]

Tags: Newsagency challenges · newsagency of the future