Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

Okay so the Classic Cookies cookbook is not really $5

July 23rd, 2014 · No Comments

A colleague newsagent sent me this photo showing the collateral they received from Bauer pitching the  premium Classic Cookies cookbook at $5.00 when purchased with another item. Their merchandiser provided the material. The problem is that Bauer has not been consistent in pitching this to newsagents – I’ve heard of many who received no such […]

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Tags: magazines · Newsagency challenges · Newsagency management

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

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Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

It’s all about priorities I guess

July 16th, 2014 · 6 Comments

The Coalition parties made considerable noise about reining in the Coles and Woolworths prior to the election and I suspect this is, in part, what got small business supporting them. They have found time and money for projects such as $250M for chaplains in schools and the winding back of financial advice laws that were brought in […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Concerns at moves by Tatts to reduce lottery terminals in some outlets

July 10th, 2014 · 17 Comments

Tatts has contacted some agents advising that they will take back a terminal. This advice has come as a shock and raises questions about the future of over the counter lottery sales in small business newsagencies – in the light of the Tatts online push and their apparent commitment to roll the Coles Express trial […]

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Tags: Lotteries · Newsagency challenges · Newsagency management

How we manage our newsagencies #3: transacting a sale

July 9th, 2014 · 3 Comments

How we process sales at the counter needs to be accurate, consistent and good for the customer. Training in hour to do this ought to be structured with regular reminders for everyone working at the counter. Smile and greet the customer. Not: next! or next in line or yes? or how can I help.  Try, […]

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Tags: Management tip · Newsagency challenges · Newsagency management

News Corp. pushes newspaper shoppers to supermarkets while ignoring newsagents

July 9th, 2014 · 5 Comments

News Corp. yesterday advised newsagents in Victoria of a deal with Ritchies supermarkets where Ritchies get a free Herald Sun if they spend more than $30 in Ritchies. It frustrates me that News Corp. does deals like this and others with supermarkets yet they ignore retail newsagents. Two years ago the company made considerable noise […]

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Tags: Ethics · Media disruption · Newsagency challenges · Newspaper distribution · Newspaper marketing · Newspapers · Social responsibility

The Tatts barrier to selling your newsagency

July 7th, 2014 · 11 Comments

If you have tatts in your business and are planning to sell you will need to factor in time for tatts to go through their processes. Not only do they take time to vet and approve applicants, there is the real risk that they could say no. It surprises me when I hear of Tatts […]

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Tags: Ethics · Lotteries · Newsagency challenges

Sunday newsagency management tip: remove your own red tape

July 6th, 2014 · No Comments

Business owners often call on politicians to remove red tape and make doing business easier. I think some small retail business owners including newsagents create red tape of their own, red tape that makes it harder for customers to do business with the business and red tape that makes it harder for our employees to […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Are you selling out of newspapers earlier?

July 5th, 2014 · 8 Comments

One of the challenges in this world of declining newspaper sales is tighter than ever allocations by newspaper publishers keen to keep returns to an absolute minimum. I am finding Fairfax tighter than News Corp. Most Saturdays we sell out of The Saturday Age come time between 12 noon and 2pm and only rarely can […]

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Tags: Newsagency challenges · Newspapers

Is the Officeworks reflex paper pricing predatory pricing?

July 4th, 2014 · 18 Comments

Wesfarmers owners Officeworks has an amazing deal right now on Reflex paper. In fact, the deal is so good that it is well below what newsagents can buy this paper for at wholesale. I’ve checked around and I doubt even hundreds of newsagents buying in bulk together could buy better than the Officeworks retail price. This […]

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Tags: Newsagency challenges · Newsagency management · Stationery

Great to see a small business fight the supermarket duopoly

June 28th, 2014 · 2 Comments

Check out the photo of a sign in front of a local butcher a friend posted on Facebook yesterday. I love the direct and feisty words of this butcher who is making a plea for locals to support their small business and not the big supermarket. With tougher competition from the supermarket dopily newsagents could […]

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Tags: Newsagency challenges · Newsagency opportunities · Small Business · Social responsibility

News Corp deal makes Coles look cheap and newsagencies look expensive

June 27th, 2014 · 25 Comments

News Corp’s Inside Out magazine is on sale at Coles for $6.00, $2.20 less than the price in newsagencies and other retail outlets. How is it that this News Corp. title can be sold to shoppers at Coles for less than newsagents pay for it? Why would newsagents not early return all Inside Out stock right away […]

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Tags: Ethics · magazine distribution · magazines · Newsagency challenges

Newsagents: beware ink buying scams

June 13th, 2014 · No Comments

Dynamic Supplies has shared this timely warning of an ink buying scam: NOTIFICATION OF SCAM EMAILS We would like to bring to your attention scam emails that have been transmitted to distributors, resellers and the like attempting to purchase product. Below are some specifics to look out for: – Request for procuring genuine HP product. […]

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Tags: Newsagency challenges · Newsagency management · theft

Does WH Smith plan to expand in Australia beyond Wild Cards and Gifts?

June 11th, 2014 · 5 Comments

In March this year a rumour was put to me that WH Smith had purchased a newsagency related business in Australia. I reported the rumour to one of the owners of the Australian business. They denied it and that was the end of it as far as I was concerned. A couple of weeks ago, I […]

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Tags: Newsagency challenges · newsagency of the future

Queens Birthday weekend is one of those weekends

June 7th, 2014 · 4 Comments

There is a slower pace with shoppers today, the first day of a three-day weekend (everywhere in Australia except for Western Australia). And fewer shoppers too. But they are spending, because there is not the usual Saturday rush that we see. I expect we will end the day ahead in dollars but down in traffic. […]

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Tags: Newsagency challenges · Newsagency management · retail

Is the Wild product range evolving?

June 6th, 2014 · No Comments

Some who have been watching the Wild Cards and Gifts shops since the take over of the group by UK Newsagent retailers WH Smith have noticed recent changes to their focus. The gifts they are pitching are more often now gifts you’d see in Australian newsagencies than was the case under the old ownership. If […]

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Tags: Gifts · Newsagency challenges · Newsagency management

Last call: newsagent and newsagency shopper confidence survey

May 26th, 2014 · No Comments

Click here to take a 4-question survey on your confidence levels and those of your customers: https://www.surveymonkey.com/s/HN7RKLS 0 likes

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Tags: Newsagency challenges · Newsagency management

Is $20 million the prize entry point for lottery customers?

May 16th, 2014 · 19 Comments

Talking to a capital city CBD based newsagent yesterday and they commented that shoppers are not interested in lottery tickets in their shop unless the prize is $20 million or above. For them, a $20 million prize is there entry point. What’s yours? 6 likes

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Tags: Lotteries · Newsagency challenges

Free tip on selling plush with cards in a newsagency

May 9th, 2014 · 2 Comments

Check out how a clever and handy team member integrated plush with cards. Using a $4.00 stand for a hair-straightener they created a platform onto which to place these Ty Halo Beanie Boos that are appropriate to Baptism, Confirmation, Holy Communion cards. It’s a few weeks since this was put in place and I can report […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Plush

Newsagency business analysis for a small country town newsagency

May 7th, 2014 · No Comments

Here is a newsagency business performance analysis I did a few days ago for a small country town newsagency. The challenges they face are similar to what newsagencies in country towns across Australia face: I’ve taken a separate look at your business and have some comments for you that I hope are helpful. Being in […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Newsagents nervous about digital and print newspaper offers

May 6th, 2014 · 6 Comments

I heard from several newsagents yesterday concerned about the promotion of a digital and print offer that appears to be targeting digital seven days and print two days a week. We will have three key membership options; digital plus weekend newspaper delivery, digital plus 7 day newspaper delivery or digital-only membership. The best value package […]

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Tags: Newsagency challenges · Newspaper distribution · newspaper home delivery · Newspapers

Poor form Gold Coast Bulletin

May 5th, 2014 · No Comments

The Gold Coast Bulletin is late today. They sent out a Tweet advising this but also suggesting people could access an electronic copy. Dumb. 2 likes

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Tags: Newsagency challenges

Day four of a five-day back to basics newsagency management challenge: customer service

May 1st, 2014 · No Comments

This week I am shining a light on five back to basics areas of our newsagency businesses over which we can make a difference for the good of our business and the benefit of our customers. By back to basics I mean parts of our business that define us and can separate us from others. Today, I want […]

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Tags: Customer loyalty · Customer Service · Customers · Management tip · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Staples introducing postal counters in some of its US retail outlets

April 25th, 2014 · No Comments

US stationery giant is introducing US Postal Service sanctioned postal service counters in some of its stationery stores and US postal workers are understandably angry. So far 82 Staples outlets have introduced the counters. Reports claim that the hourly cost of someone on the postal counter goes from around $25 an hour for the US […]

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Tags: Australia Post · Newsagency challenges · Newsagency management · Newsagency opportunities

Learning to let go of stock that is not working in your newsagency

April 18th, 2014 · 2 Comments

How long do you take to quit products that are not working in your newsagency?  A few days? A week? A month? Six months? A year? If a product is not working every additional day it is on the shop floor or in the store room is additional cost to the business. As this cost […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities