Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

Sunday newsagency challenge: check your audit log

May 1st, 2016 · No Comments

Look at the audit log maintained by your newsagency software. Look for patterns of misbehaviour. Look for fraud. If you are not sure, ask your software company and they will help – as there are patterns easily identified that can reveal theft from your business. This is a challenge as most will not look, preferring […]

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Tags: Newsagency challenges · Newsagency management

Staff theft costing retailers 11 times more than shoplifting in the UK

April 29th, 2016 · 1 Comment

Newsagents should read the excellent report, Staff theft costing retailers 11 times more than shoplifting at Better Retailing on staff theft. The opening par is a wake-up call on an issue most newsagents prefer to ignore: Shock new figures reveal staff theft has soared by 129%, costing retailers on average 11 times more than shop […]

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Tags: Newsagency challenges · Newsagency management · theft

What do you think of the Tatts incentive to try and drive engagement of the digital screens?

April 26th, 2016 · 73 Comments

Tatts reps last week emailed retailers with this incentive to try and drive engagement of the mandatory digital signage screens. They are giving away 30 $1,000 incentive packages. This makes me wonder about the margin being made by the digital screen companies and by Tatts. Tatts has blessed two suppliers of the screens. If I […]

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Tags: Lotteries · Newsagency challenges · Newsagency management

Sunday newsagency challenge: rank your competitors

April 17th, 2016 · No Comments

Make a list of the competitors of your business with #1 being the biggest / toughest / most important competitor. next, get everyone in your business to make their list. lay all the lists out in front of you and see if they show you anything you had not realised about your business. I did […]

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Tags: Management tip · Newsagency challenges · Newsagency management · Newsagency opportunities

What do people think about the dot-to-dot magazines?

April 14th, 2016 · 4 Comments

Some publishers are saying the dot-to-dot is the new adult colouring. I am not so sure. with adult colouring it started as a movement first and magazine publishers followed. I can’t find any such movement re dot-to-dot predating the engagement by publishers. Dot-to-dot appears to me to be magazine publishers trying to create demand, to […]

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Tags: magazines · Newsagency challenges

Helping a small business newsagent to confront challenges

April 14th, 2016 · 2 Comments

I have been working with a newsagent on challenges in their business and thought this summary email may be useful to other newsagents, especially those with traditional businesses: magazines / papers / lotteries / tobacco / cards / stationery – and little in the way of gift and good margin traffic generating products. So, here […]

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Tags: Newsagency challenges · Newsagency management

Who is chris_selina on ebay and how can they offer 20 full sets of the 2016 Anzac To Afghanistan Coin Collection

April 11th, 2016 · 27 Comments

On ebay just now, chris_selina has sold 15 of the 20 sets available of the 2016 Anzac To Afghanistan Coin Collection, a collection not yet released. How can this be? The full set is not out yet. Also on ebay this morning, smartdog_au has sold 7 of the 10 full sets they have available of the […]

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Tags: Ethics · Newsagency challenges · Newsagency management · Social responsibility

Sunday newsagency challenge: reconfigure your pens

April 10th, 2016 · No Comments

Pens can account for a third of your stationery sales where stationery does not include ink. Pens can give you the best return of space and best return on inventory investment. They respond well to a refresh of the display, professional branding, easy access and good customer service. Lift your game on pens and expect […]

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Tags: Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Newsagents need to look at the growth of On The Run in South Australia when contemplating dual standards of Tatts Group

April 8th, 2016 · 17 Comments

On The Run, owned by Peregrine Corporation, is a chain of convenience stores operating 24/7 across South Australia. The On The Run (OTR is how they refer to themselves) network is growing. In an OTR store you will find all the usual convenience lines plus plenty more. The stores are modern, clean, well-laid out – best-practice […]

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Tags: Lotteries · Newsagency challenges · Newsagency management · newsagency of the future · Newsagent representation

Why I refuse to join Toyworld in discounting

April 6th, 2016 · 1 Comment

A Toyworld has opened near the newsagency, three shops away, and has started discounting lines we stock. One major licence range is being discounted 28.5% off suggested retail. Theses a range that easily sells at suggested retail. We never have to discount. Nor to the three other retailers with the same products in the shopping centre. […]

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Tags: Newsagency challenges · Newsagency management

The closure of Famous continues the tough year for print

April 5th, 2016 · No Comments

The announcement yesterday from Pacific Magazines that the current issue of Famous magazine is the last print edition from the publisher is not unexpected. The falling circulation numbers coupled with the toughest ad market in years meant tough decisions were ahead. While it is easy for some to say what should or should not have […]

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Tags: magazines · Newsagency challenges

The challenge for magazines in newsagencies

April 1st, 2016 · 2 Comments

While rent and labour costs for newsagencies increase 5% year on year, magazine revenue continues to fall. Newsagents are responding by cutting space allocated to magazines. Publishers can’t complain as they are making their own arrangements in this rapidly changing world as this tweet shows for Ride magazine. They are doing what they must for […]

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Tags: magazines · Newsagency challenges · Newsagency management

Sunday newsagency challenge: let others quit stock for you

March 20th, 2016 · No Comments

Invite team members to choose a product or range of products not working in the business and to quit using any means they choose. Hopefully, they reveal methods you have not used before, methods that work and help you clear space for more successful product. 3 likes

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Tags: Management tip · Newsagency challenges · Newsagency management

The ANF demands secrecy on its member Facebook group

March 18th, 2016 · 8 Comments

Late to the party, the ANF recently established a private Facebook group for members. They allow posts from newsagents on the group unmoderated. They do not advise suppliers who are bagged out, they do not offer a right of reply. This is bad form from an industry association as there appears to be no verification as […]

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Tags: Ethics · Newsagency challenges · Newsagency management · Newsagent representation

WH Smith on the march in Australia, challenging newsagents

March 15th, 2016 · 2 Comments

WH Smith, the UK public company operating newsagencies in high street, shopping centre, travel and other locations worldwide is expanding its presence in Australia. Through its WH Smith branded businesses to company is delivering a best-practice retail experience. I anticipate we will see more of these stores open in malls and even on the high […]

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Tags: Competition · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Sunday newsagency challenge: rest putting out newspaper and magazine posters

March 13th, 2016 · No Comments

If you regularly put out newspaper and magazine posters, take a break for four weeks and measure the results. If there is no decline in sales you have just saved time and freed up space for more valuable marketing … or you have reduced the visual noise your business makes. 12 likes

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Tags: Newsagency challenges · Newsagency management

How newspaper publishers compensate newsagents needs to change

March 11th, 2016 · No Comments

News overnight from Retail Newsagent in the UK: Trinity Mirror announces retailer margin for 25p The New Day will be cut from 11.6p to 5.8p per copy. While the new margin rate is reasonable as a percentage, it is unreasonable in monetary terms. With real margins falling for small business retailers of newspapers here in […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newspapers

This newsagency front window lets the business down

March 10th, 2016 · No Comments

This newsagency front window faces a busy capital city street. It represents a missed opportunity. In this city there are many magazine outlets – newsagencies, supermarkets and convenience stores. This low margin product window display is not pitching a point of difference. If I had this shop I would be promoting unique and high-margin product […]

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Tags: magazines · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Being responsible for the card department in your newsagency

March 10th, 2016 · 11 Comments

Picking up on my post yesterday about what Coles is doing with Hallmark in its supermarkets, I write today to call on newsagents to exert more control themselves over the card departments in their own businesses. It is unfortunate card companies for decades have taught newsagents to rely on them for management of many aspects […]

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Tags: Greeting Cards · Newsagency challenges · Newsagency management

Sunday newsagency challenge: have position descriptions

March 6th, 2016 · No Comments

Does each person working in your newsagency business have a position description? If not, create them. This is essential if their performance is to be measured. Not having a position description leaves the business and the employee vulnerable. If you are in a marketing group ask for a template. 8 likes

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities

How much time do you spend training staff in your newsagency?

March 4th, 2016 · No Comments

This is a boring topic that many will tend to not read. Please resist that thought. Employee training is important. Employee training can help you save time, reduce theft, increase sales and retail good employees. Through my newsagency software company I see data on engagement by retailers and their employees on a comprehensive free online […]

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Tags: Newsagency challenges · Newsagency management

The curse of sale or return in the newsagency channel

March 3rd, 2016 · No Comments

The next time a supplier representative offers you a product on a sale or return basis, ask for more information. Ask your buy price if you take it firm sale. Ask whether other retailers with the same product are offered sale or return. I am not talking here about product such as newspapers, magazines you’re […]

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Tags: Newsagency challenges · Newsagency management

Sunday newsagency challenge: promote cards outside your shop

February 28th, 2016 · No Comments

When was the last time you marketed your cards outside your newsagency? You have competitors actively marketing to attract your card shoppers to their businesses. Compete with them or plan for declining card sales. 8 likes

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Tags: Greeting Cards · Newsagency challenges · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: make every day your pay day

February 28th, 2016 · No Comments

For years I have written here and spoken at newsagency conferences about the need for newsagents to make every day your pay day. Click here for an updated, more focussed, version of the advice. This is on my mind as several more newsagencies close that did not need to close. 8 likes

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Tags: Management tip · Newsagency challenges · Newsagency management · newsagency of the future

Newsagents: are you ready for the Network / Gotch transition

February 26th, 2016 · No Comments

Newsagents need to ensure their newsagency software is ready for the transition. If you are not across what is necessary, please talk with your software company. This is not something to ignore. 6 likes

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Tags: magazine distribution · Newsagency challenges · newsagent software