Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

Newsagency operational management advice for new newsagents and others

July 3rd, 2015 · No Comments

There is plenty to learn for the new newsagent and plenty an old hand can forget. I am often asked about important day to day operational tasks in running a newsagency so I started putting together a list. It’s an evolving work in progress, something I am happy to share with anyone – not as […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Magazine publishers: careful what you wish for

July 2nd, 2015 · 3 Comments

For years there have been differences between how magazine publishers with products in newsagencies and supermarkets treat these retail channels. While newsagents have complained, they have done nothing serious about it. I think we are approaching a time when we will need to act. The challenges now are about much more than better gifts with purchase […]

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Tags: Ethics · magazine distribution · magazines · Newsagency challenges · newsagency of the future · Newsagency opportunities

Newsagency of the Future on the Gold Coast next week

June 27th, 2015 · No Comments

The next Newsagency of the Future workshop is Wednesday July 1 at 11 am at the Surfers Paradise Marriott. Click here to book. It’s free. As with each workshop, this one is an evolution from the last (in Cairns last Saturday). The content evolves as more insights are gained and more data harvested. The changes […]

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Tags: Newsagency challenges · newsagency of the future · Newsagency opportunities

Cheap old magazines damage the newsagency brand

June 26th, 2015 · No Comments

While for sure there is a debate about the Newsagency shingle, for the majority of newsagency businesses it remains the key identifier of the business. This is why it is frustrating to see a display like this outside a newsagency. In my opinion this display damages the business and the broader newsagency brand. I don’t […]

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Tags: Ethics · Newsagency challenges · Newsagency management · Newsagent representation

Tatts scratchie game on your mobile

June 22nd, 2015 · No Comments

Tatts has launched Scratch & Match play on mobile devices. While a promotional game without cost at this stage, it demonstrates how mobile based games can be played. This is not an unexpected move by Tatts. I have written here many times that digital is the biggest threat to in-store purchases of lottery product – […]

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Tags: Competition · Lotteries · Newsagency challenges

Woolworths promotion of Bauer titles makes it tough for newsagents

June 19th, 2015 · 4 Comments

Here’s an example of a publisher and supermarket giant working together to devalue magazine brands in a campaign that must reduce newsagent magazine sales. The Relax & Save campaign offering two Bauer titles for $7 is an enticing offer for price conscious shoppers. The folks from Bauer will tell Connections members at their national conference soon […]

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Tags: Competition · magazine distribution · magazines · Newsagency challenges

Discounting copy paper is a mugs game for newsagents

June 13th, 2015 · 6 Comments

I see no upside in discounting copy paper. Sure, you may get a volume bump but I suspect this will come from people who only shop on price – such is the mentality of the volume copy paper shopper. I know because it’s what we do in my own office. When it comes to copy […]

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Tags: Newsagency challenges · Newsagency management · Stationery

Correspondence with the ANF on the proposed magazine supply rule changes

June 11th, 2015 · 33 Comments

I emailed the CEO of the ANF on May 31 after being shown correspondence between him and a newsagent in which he referred to me. Click here to see the text of my email. The ANF chairman responded to me last week. Click here to see this letter Here is my response sent yesterday to […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · Newsagent representation

WH Smith UK sales results reveal gap in locations

June 10th, 2015 · No Comments

One the 13 weeks to May 30, sales in WH Smith businesses grew 1%. As Marketwatch reports, the story is different for two important channels for the group: Same store sales for the company’s travel division grew 4%, while the high street division recorded a 4% fall in like-for-like sales during the 13 week period. […]

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Tags: Competition · Newsagency challenges

More WH Smith locations coming?

June 5th, 2015 · No Comments

Two suppliers have mentioned that they have been told WH Smith is close to adding between 20 and 25 newsagency locations to its Australian store fleet. That is the extent of the information – so no clarity whether the new rooftops are through acquisition or store openings. Another supplier mentioned losing considerable business as a […]

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Tags: Competition · Newsagency challenges

Indie musicians and small business newsagents have a lot in common

June 5th, 2015 · 2 Comments

Finding fans is tough for indie musicians as they don’t have the support of the marketing machines of massive labels to drive airplay and attract fans. Their success comes from many small steps, plenty of ‘local’ activity.  The same is true for us small business newsagents in our competition with supermarkets and others who sell […]

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Tags: Competition · Newsagency challenges · newsagency marketing

Why the ANF is wrong about magazine performance data in newsagencies

May 26th, 2015 · 4 Comments

The CEO of the ANF says the ANF supports the MPA pilot of new magazine supply rules for newsagents to gather data on magazines in newsagencies. The CEO ignores the considerable data set already available in newsagencies. Here’s a new 11 minute video from me outlining some of the data available. This video illustrates that as […]

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Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Social responsibility

The lottery challenge for SA newsagents

May 25th, 2015 · No Comments

On the Run is a strong petrol and convenience group in South Australia. Their tag line is compelling: we never close! This must be confronting for newsagents nearby to OTR outlets as they offer more newsagency lines. Their magazine range is broader than is usual for a petrol or convenience outlet. They have lotteries too. Plus […]

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Tags: Competition · Lotteries · Newsagency challenges · Newsagency management

How much damage did the ANF CEO do in contradicting newsagents?

May 20th, 2015 · 18 Comments

I have been thinking about the April 23 ACCC convened conference to discuss the proposed magazine supply rule change pilot and, in particular, the contradiction of submissions of newsagents by the CEO of the ANF. Every newsagent speaking at the ACCC conference objected to the pilot as proposed and the magazine supply rule changes at the […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management

Newsagents can’t get Netflix cards for now

May 19th, 2015 · No Comments

It is disappointing that newsagents are unable to offer Netflix cards while EB Games has them in their stores. Distributed in Australia through InComm, no reason has been given for denying our channel access to what should be a popular gift card line – I don’t know if InComm decided this on their own of […]

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Tags: Newsagency challenges · Newsagency management

When a newsagency closure could have been avoided

May 18th, 2015 · 6 Comments

This photo is of an inner suburban shop occupied by a newsagency until a couple of weeks ago. As a newsagency it covered the basics: lottery products, magazines, newspapers, cards and stationery. The business stood for nothing special. It did nothing to stop people shopping at card, gift, Officeworks and lotto shops within walking distance. The […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

We are only as strong as the weakest newsagent

May 15th, 2015 · 2 Comments

The most common reason newsagents give me for not wanting to be called newsagents is the weakest members of our channel – the stores that have half the lights off, empty shelves, people serving wearing dirty clothes or where the floor is cluttered with junk. Other indications of weakness are the business practices used. While using […]

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Tags: Newsagency challenges · Newsagency management

RETAIL NEWSAGENCY SALES BENCHMARK JANUARY – MARCH 2015 vs. 2014

May 11th, 2015 · 2 Comments

The January through March quarter was tough for plenty of newsagents. Key traffic categories magazines and newspapers experienced further declines. To balance this, cards and stationery did okay. New traffic areas such as gifts and plush in engages newsagencies did well. Here are the headline numbers: Customer traffic. 68% of newsagents report average decline of 1.7%. […]

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Tags: Newsagency benchmark · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

MPA seeks to vary magazine pilot arrangements

May 8th, 2015 · No Comments

The ACCC advised yesterday that the MPA is seeking to vary arrangements for the pilot to test magazine supply rule changes. Click here to see the MPA letter. Click here to see the annexure. This latest correspondence from the MPA does not trial magazine supply changes that enable newsagents to be competitive with others. The […]

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Tags: Ethics · magazine distribution · Magazine oversupply · Newsagency challenges · Newsagency management · newsagency of the future · Social responsibility

The core of a good newsagency: magazines

May 5th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #2: magazines We are the magazine specialists and which […]

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Tags: magazines · Newsagency challenges · Newsagency management · newsagency of the future

The core of a good newsagency: newspapers

May 4th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #1: newspapers Sure we don’t make a fair margin from […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Draft legislation on unfair contracts out for comment

April 29th, 2015 · 1 Comment

I encourage newsagents to read the draft legislation from the Federal Government on unfair contracts. See what the Minister for Small Business has to say here. reading his comments, this legislation could be useful for small newsagencies dealing with magazine contracts. I have not had an opportunity to read this yet. If you do, please […]

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Tags: Ethics · Newsagency challenges · Newsagency management

How one retail business takes shoplifting seriously

April 29th, 2015 · 1 Comment

This photo shows how my local independent bottle shop tackles shoplifting. There is no beating around the bush here. One newsagent was recently told by the police to take down a photo they had of someone stealing. When the police did say it was okay it was too late. Since the shop where I took the photo […]

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Tags: Customers · Newsagency challenges · Newsagency management · theft

ACCC conference listens to newsagent concerns over proposed magazine supply changes

April 24th, 2015 · 41 Comments

The ACCC conference to consider a trial of new magazine supply rules held yesterday in response to a request I submitted on behalf of newsXpress was well attended. Major magazine publishers attended along with the MPA, lawyers, the ANF, VANA and NANA, several newsagents and a rep from POS Solutions. While the main conference room was […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · Newsagency marketing group · Newsagent representation

A tough day for many newsagents in NSW

April 21st, 2015 · No Comments

It has been a tough day for many newsagents in NSW affected by the shocking weather in Sydney and up the coast. I’ve seen photos of dreadful damage in-store and on the streets (rivers) in front. What is wonderful is the cheerfulness of newsagents in the face of very challenging situations. The resilience in our […]

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Tags: Newsagency challenges · Newsagency management