Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

Australia Post shows why we’d be wasting money on over the counter bill payment

September 19th, 2014 · No Comments

Australia Post has been doing more clever stuff as it recasts its business with a stronger digital focus. The latest announcement – about its digital mailbox – further demonstrates why newsagents who want an over the counter bill payment solution for the channel are out of date in their thinking. That ship sailed years ago […]

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Tags: Australia Post · Bill Payment · Competition · Newsagency challenges · newsagency of the future

Bauer / Coles discount promotion #2

September 18th, 2014 · 9 Comments

Coles is also offering an amazon deal for the bundle of The Australian Women’s Weekly and Australian House & Garden for $9.95. As is printed on the bag – it’s a $4.95 saving. This is extraordinary. I am told Coles receives margin at the full cover price of the two titles – but don;t have any […]

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Tags: magazines · Newsagency challenges

Bauer / Coles discount magazines promotion #1

September 18th, 2014 · No Comments

Coles is offering a range of Bauer titles in a three for $10 deal that I expect will hurt newsagency magazine sales where they compete directly with Coles. If the titles offer value why the need to discount and if there is a need to discount why only in one  channel? I am yet to […]

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Tags: magazines · Newsagency challenges

What newsagents want from an association in order for them to join

September 17th, 2014 · 10 Comments

Here are all the responses to the third question on my newsagent association survey from the weekend. The third questions asked: If you are not a member of an association what must they do to get you as a member? Close the QNF, close NANA, close VANA and replace all the staff and board members at the ANF […]

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Tags: Hubbed · Newsagency challenges · Newsagency management · Newsagent representation

Ros Reines fails to backup sledge of newsagents

September 15th, 2014 · 2 Comments

Ros Reines from Sydney Confidential in The Daily Telegraph recently claimed to 17,500 Twitter followers that some newsagents don’t put out magazines each day. I responded and found out it was two newsagents in Bondi. Reins has not responded to other questions I’ve put. A professional journalist would check the facts before publishing. I want […]

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Tags: Ethics · Newsagency challenges · Newspapers · Social Media · Social responsibility

A WH Smith acquisition announcement imminent?

September 12th, 2014 · 9 Comments

I’ve heard from several people in recent weeks that WH Smith is close to making another retail acquisition in Australia and that their focus is on the newsagency channel. The reports have intensified this week with a specific acquisition target being named. If true, it will change the newsagency landscape in Australia and reveal more […]

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Tags: Newsagency challenges · Newsagency management

Network Services system upgrade causes problems for newsagents

September 10th, 2014 · No Comments

Newsagents who lodged returns during Network Services Netonline planned system outage – from 1pm Friday to 6pm Saturday – are receiving emails from Network saying that their returns have failed. Some in Network are blaming their newsagency software supplier. Others in Network are acknowledging the problem is Network’s to resolve. If only the left hand […]

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Tags: magazine distribution · Newsagency challenges

Australia Post Licenced Post Office Agreements run for 20 years?

September 6th, 2014 · 4 Comments

I was surprised to read reports this week that Australia Post Licenced Post Office agreements run for 20 years with little opportunity to exit the agreement. The ABC had this story yesterday. Given the considerable challenges being faced by Australia Post and that small business LPOs shoulder costs of many of those challenges, the length […]

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Tags: Australia Post · Newsagency challenges

Who wants to be lumped in with this shop in the minds of shoppers?

September 6th, 2014 · 1 Comment

A customer recently asked if we had something they could not find in the other newsagency. This surprised me as the centre in which we were in at the time only has one newsagency, mine. It turns out they see a Tatts shop which sells papers, greeting cards and a ton of junk poorly displayed […]

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Tags: Newsagency challenges · Newsagency management

Where are the magazine publishers?

August 29th, 2014 · 2 Comments

I published a post yesterday inviting magazine publishers to speak with newsagents here about damaging early returns. It would be good to see more publishers join in – or are early returns not an issue? 5 likes

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges

How does the ACCC set its priorities?

August 20th, 2014 · 2 Comments

The ACCC chairman has been all over the media this week touting a victory over Maggie Beer and what the ACCC says is misleading labelling. I don’t see how any shopper considering purchasing Maggie Beer products could have been misled. The products are conceived and developed in Maggie Beer’s kitchen in the Barossa Valley. That […]

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Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management

Where else can you try before you buy?

August 20th, 2014 · No Comments

Further to my post a couple of days ago about welcoming magazine readers in my newsagency, I have been thinking about businesses where the try before you buy approach is vital to their success: Car dealerships. Who buys a car without a test drive for a day or more. Clothing. They encourage you to try on […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities

Newsagents concerned about another News Corp. supermarket deal offering free newspapers

August 15th, 2014 · 1 Comment

News Corp. has announced a 30 day campaign at Ritchies supermarkets offering a free newspapers to customers who reach a minimum spend. News ran a similar promotion recently that resulted in one supermarket I heard of giving the Herald Sun away to any who wanted – without requiring a minimum spend. I can’t see how such customers […]

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Tags: Newsagency challenges · Newspaper distribution · Newspapers

What can magazine publishers and or magazine distributors do to stop newsagents early returning magazines?

August 14th, 2014 · 9 Comments

I asked this question as part of my early returns survey this past weekend. Here are all the responses – from survey participants, not me – to this question exactly as entered except for some spelling corrected. The sequence is that in which they were entered by newsagents with response #144 being the first. Magazine […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency opportunities · Newsagent representation

Delayed billing does not play in newsagent magazine early return decisions

August 13th, 2014 · 2 Comments

72.62% of newsagents participating in the early returns survey on the weekend have indicated that delayed billing does not impact early returns decisions. This will shock some magazine publishers. I know of publishers who have been encouraged to introduce delayed billing to reduce early returns. Are you listening publishers? I sincerely hope so. I created this […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · newsagency of the future

Newsagency magazine early returns survey results

August 12th, 2014 · No Comments

168 responses to my magazine rely returns survey provide a valuable  insight into newsagent thinking on early magazine returns. 167 of the 168 respondents undertake early returns. 100 say they return the day magazines come in and 67 say they early return before the end of the month but not the day they come in. […]

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Tags: Ethics · magazine distribution · Magazine oversupply · Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Social responsibility

Newsagent survey: why do you early return magazines?

August 9th, 2014 · 5 Comments

I have created a four question anonymous survey for newsagents on early return behaviour and reasons: https://www.surveymonkey.com/s/KLBV87H The results will be published here. You can see responses so far when you complete the survey. 5 likes

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Tags: magazine distribution · magazines · Newsagency challenges · Newsagency management

Update on the Network Services outage

July 31st, 2014 · No Comments

Just received this update from Network Services for circulation to newsagents: Dear Agent, Due to system issues, we are still unable to provide the NETonline website for you this morning. We are aware that this is of a large inconvenience and are working very hard to get all our systems up and running in order […]

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Tags: magazine distribution · Newsagency challenges

SMH article: the slow, painful death of our newsagents

July 25th, 2014 · 8 Comments

The Sydney Morning herald overnight published a comment piece by Derek Rielly: the slow, painful death of our newsagents. I was interviewed Wednesday for this article. The interview covered more than has been published. My views are: yes, plenty of newsagencies have closed in recent years and some major suppliers treat us poorly and are busy moving elsewhere. […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

WH Smith purchases Kennys Cardiology?

July 25th, 2014 · 1 Comment

There were reports circulating yesterday that WH Smith PLC had purchased Kenny’s Cardiology. While there has been no announcement from WH Smith, I have been told that Kenny’s franchisees have been advised. If true, the acquisition would be another by the UK public company of a card and gift related retailer in Australia – WH […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Okay so the Classic Cookies cookbook is not really $5

July 23rd, 2014 · 1 Comment

A colleague newsagent sent me this photo showing the collateral they received from Bauer pitching the  premium Classic Cookies cookbook at $5.00 when purchased with another item. Their merchandiser provided the material. The problem is that Bauer has not been consistent in pitching this to newsagents – I’ve heard of many who received no such […]

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Tags: magazines · Newsagency challenges · Newsagency management

Newsagents: beware any who claim they can get you a better lease deal

July 19th, 2014 · 1 Comment

I heard this week about a newsagent who relied on someone who claimed they could get a better lease deal and ended up paying more per square metre than a nearby competitor. The lease negotiator they used negotiated the lease for a couple of newsagencies that went broke on the back of what I’d saw […]

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Tags: Ethics · Management tip · moving shop · Newsagency challenges · Newsagency management · retail · retail leases · Retail tenancy · Social responsibility

It’s all about priorities I guess

July 16th, 2014 · 6 Comments

The Coalition parties made considerable noise about reining in the Coles and Woolworths prior to the election and I suspect this is, in part, what got small business supporting them. They have found time and money for projects such as $250M for chaplains in schools and the winding back of financial advice laws that were brought in […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Concerns at moves by Tatts to reduce lottery terminals in some outlets

July 10th, 2014 · 18 Comments

Tatts has contacted some agents advising that they will take back a terminal. This advice has come as a shock and raises questions about the future of over the counter lottery sales in small business newsagencies – in the light of the Tatts online push and their apparent commitment to roll the Coles Express trial […]

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Tags: Lotteries · Newsagency challenges · Newsagency management

How we manage our newsagencies #3: transacting a sale

July 9th, 2014 · 3 Comments

How we process sales at the counter needs to be accurate, consistent and good for the customer. Training in hour to do this ought to be structured with regular reminders for everyone working at the counter. Smile and greet the customer. Not: next! or next in line or yes? or how can I help.  Try, […]

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Tags: Management tip · Newsagency challenges · Newsagency management