Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

7-Eleven Australia Post lockers challenge newsagents on parcels

January 27th, 2015 · 7 Comments

I got my first look at Australia Post package pickup lockers a few days ago – at a 7-Eleven store. Located at the front of the business, facing the fuel pumps and the street, the lockers are noticeable. The branding achieved by Australia Post in a 7-Eleven location is extraordinary. The apparent strong partnership between […]

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Tags: Australia Post · Newsagency challenges · Newsagency management · newsagency of the future · Optimism

Checking out the Officeworks Back to School catalogue

January 24th, 2015 · 1 Comment

Newsagents doing Back to School should get their hands on an Officeworks BTS catalogue for when they do a post-season review. At 64 pages, the Officeworks catalogue is comprehensive. You read it thinking you’ll find what you need. The design connects with the marketing collateral in-store from the display to the posters to the dump […]

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Tags: art supplies · Book retailing · Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Stationery

How Officeworks wins parents in the Back to School battle

January 24th, 2015 · No Comments

The Growing Minds App offered by Officeworks is a smart piece of their Back to School pitch. The games are what any parent of young kids would want their kids to be playing. Being free makes the App appealing too.  The hook for a return visit to the store is the opportunity to unlock more […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future

Why do people buy more Back To School items at supermarkets than newsagents?

January 23rd, 2015 · 15 Comments

Woolworths and Coles are doing well with Back to School because they do it well. Just check out your local Woolworths to see the consistency in all their floor display units. Their consistent corporate branding takes precedence with the product brand secondary. There is an excellent visual connection between the units and this strengthens the […]

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Tags: Newsagency challenges · Newsagency opportunities · Newsagent representation · Stationery

Unhelpful commentary from Michael Pascoe on newsagents

January 22nd, 2015 · 1 Comment

Fairfax published a comment piece today by Michael Pascoe, BusinessDay Contributing Editor, about the decision being faced by the NSW government on where Tatts lottery products can be sold and the lobbying by NSW newsagents for continued protection. While I agree with some of what Pascoe writes on this topic, his commentary is ignorant in some areas. For example: […]

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Tags: Lotteries · Newsagency · Newsagency challenges · Newsagency management · Newsagent representation

How can a new newsagent not know about returning magazines?

January 20th, 2015 · 16 Comments

A new newsagent was shocked last week to discover that they could not order the magazines they wanted and that they had to bundle up and return magazines which had not sold. No, I am not making this up. I am shocked that such a fundamental part of the operation of a newsagency had not, […]

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Tags: Newsagency challenges · Newsagency management

Newsagents having trouble handing back Hubbed equipment and cancelling the contracts?

January 17th, 2015 · No Comments

I have been contacted by three newsagents in the last two weeks seeking advice and assistance on handing back their Hubbed equipment. each had reached the decision to not continue with Hubbed because of lack of customer interest and lack of revenue. They say that Hubbed is not honouring a promise to take back equipment when […]

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Tags: Ethics · Newsagency challenges · Newsagency management · Newsagent representation

If magazine publishers and distributors do not offer viable terms, what then for newsagents?

January 15th, 2015 · 65 Comments

On the issue of newsagents achieving better margin on magazines, I appreciate there are some newsagents who think there is no hope, that things will never change. I’m an optimist and think that there are enough magazine publishers who value the role we play in putting their titles in front of new eyeballs for them […]

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Tags: magazines · Newsagency challenges · Newsagency management · Newsagency opportunities

How can distribution newsagents create a more viable future?

January 14th, 2015 · 3 Comments

Years ago there was discussion about distribution newsagents using their infrastructure to deliver other ietms and thereby get more value from their capital investment. Not many have gone down that road. Some have consolidated and I regularly hear that camp is not happy. The challenge facing distribution newsagents of what to do to drive business […]

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Tags: Newsagency challenges · Newsagency management · Newspaper distribution · Newspapers

The case for newsagents newsagents receiving more margin from magazines

January 12th, 2015 · 14 Comments

Australian retail newsagents is a direct account with magazine distributors make 25% of the cover price of a magazine. Distribution newsagents make 25% and have to share that with retailers they supply. The share they make can range from 12.5% to as high as 5% depending on terms negotiated. Newsagents want more than 25%. While some […]

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Tags: Ethics · magazine distribution · Magazine oversupply · Newsagency challenges · Newsagency management · Newsagency opportunities · Newsagent representation · Newsagent suppliers · Newspaper distribution · Newspapers · Social responsibility

More Apps that challenge newsagents and magazine sales

January 10th, 2015 · 6 Comments

There are several Australian Apps for mobile devices that challenge sales of TV guide related titles from TV Week to the weekly listings in newspapers – apps that list TV programs and provide even more details beyond the listing. The various TV guide apps I have played with are easy to use and accessible anywhere thanks […]

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Tags: magazines · Media disruption · Newsagency challenges

One failure hurts all newsagents

January 7th, 2015 · 12 Comments

Thanks to the extraordinary reach of social media, now more than ever, a newsagent letting colleagues down can impact the channel. While I am sure there is an explanation here, there is no sense of it in this tweet. 2 likes

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Tags: Newsagency challenges · Newsagency management

The Tatts App could challenge traffic to newsagencies

January 7th, 2015 · No Comments

More products and services people used to visit newsagencies for or to purchase are now available on mobile phones and other devices, potentially reducing the traffic into our stores. Newsagents need to be aware as core traffic is migrating but at a pace that it is barely noticed. Using the Tatts app I can now […]

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Tags: Lotteries · Newsagency challenges · Newsagency management

Sunday newsagency management tip: choose the best team for 2015

January 4th, 2015 · 1 Comment

How good is the team in your retail newsagency? Is it the best team you could have? If not, invest time at the start of the year to improve the team. Either replace people, including you, or train them to ensure your team is the best it can be to position your business for the […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Excited for 2015 – inspiration

December 31st, 2014 · 3 Comments

New Year’s Eve is an excellent time to think about what’s next and while doing that today I could not shake the memory of the opening to The Bugs Bunny Show – not because next year will be a cartoon, nor because it will be a fight between a duck and a rabbit, nor because […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Partworks in convenience stores

December 30th, 2014 · No Comments

I’m in Singapore and noticed partworks being sold in 7-Eleven. While this probably because there are no specialist magazine retailers here, it was a shock to see such a specialist title in a convenience store with only a small range of magazines. The placement tells me that the giant 7-Eleven corporation can specialise when necessary, […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges

Issues with vending VISA product via Touch

December 23rd, 2014 · 1 Comment

I am aware of an issue for newsagents vending prepaid Visa product through their POS software connecting to Touch Networks. A conference call has been arranged for overnight between Touch and their US based partner for this product to get to the bottom of the issue and sort out a resolution. UPDATE: It’s all fixed. […]

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Tags: Newsagency challenges · newsagent software

Video: How magazine publishers and distributors make newsagents less competitive for magazines

December 23rd, 2014 · 9 Comments

Here’s a short video about the impact of magazine oversupply and why newsagents early return. It was shot in my newsagency on Thursday last week. If you work for a magazine publisher or distributor, please watch this video and learn more about the #1 issue that makes newsagents less competitive than they could be, the #1 issue […]

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Tags: magazine distribution · Magazine oversupply · Newsagency challenges · Newsagency management · Newsagent representation

Sunday newsagency management tip: don’t discount before you need to

December 21st, 2014 · No Comments

A card shop near my newsagency yesterday had Hallmark boxed Christmas cards at 50% off. They are the only shop of seven or eight in the shopping centre with Hallmark cards boxed Christmas cards discounted. Others with discounted Christmas cards are the $2 and similar shops with unbranded product. We will not discount Christmas cards until Boxing Day. Sales […]

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Tags: Management tip · Newsagency challenges · Newsagency management · Newsagency opportunities · retail

Checking out WH Smith Express at Adelaide airport

December 18th, 2014 · 3 Comments

I got to check out the WH Smith Express on the forecourt of Adelaide airport yesterday. I’ve seen it previously but not had time to look inside.  This business is more a convenience than traditional newsagency. It’s a variation on what’s at Melbourne airport. Newsagents passing through Adelaide airport should take a moment to look at […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Unfair demands from Tatts on retailers at the busiest retail time of the year

December 16th, 2014 · 4 Comments

In addition to the challenge of the $30 million OzLotto jackpot tonight taking some focus from Christmas product sales, some Tatts retailers have been yelled at by their Tatts regional territory manager in an email. I say yelled at because the email font is larger than is usual for a business email and the typeface […]

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Tags: Ethics · Lotteries · Newsagency challenges · Newsagency management · Social responsibility

News Corp. newspaper billing error hits newsagents with an expensive Christmas gift

December 15th, 2014 · 9 Comments

News Corp’s Queensland outpost Queensland Newspapers has admitted a billing error affecting newsagents going back, in some cases, eight months. They advised newsagents by email over the weekend and have indicated they will add the amount they are clawing back as a miscellaneous line item in the Dec. 14 bill. This is appalling behaviour by News […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Here’s another reason competing on price is a no-win game

December 15th, 2014 · 1 Comment

Competing on price is not good for business as it is often a race to zero GP and below. The best competition is through a service, product range or some other factor over which you have more control. Some UK retailers who sell through Amazon and use a service called RepricerExpress discovered Friday that competing on […]

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Tags: Newsagency challenges · Newsagency management

WH Smith impact on Australian suppliers and newsagents

December 11th, 2014 · 3 Comments

As WH Smith extends its reach here in Australia, acquiring more retail locations through acquisition, some suppliers will see business impacted. New commercial partners will benefit while those who are not will not benefit. I’ve heard of a supplier relationship that advantages one supplier over a competitor in an important specific channel. The supplier who missed out stands to […]

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Tags: Newsagency challenges · Newsagency management · Suppliers

Are discussions under way on the next WH Smith acquisition?

December 10th, 2014 · 2 Comments

I have heard from three suppliers in the last 24 hours that UK retail group WH Smith is in negotiation with an Australian newsagency group to acquire franchisor management control of that network and add it to its rapidly growing portfolio. We know from recent acquisitions that WH Smith prefer the franchise model over corporate stores. If […]

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Tags: Competition · Newsagency challenges · Newsagency management