Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

How much damage did the ANF CEO do in contradicting newsagents?

May 20th, 2015 · 13 Comments

I have been thinking about the April 23 ACCC convened conference to discuss the proposed magazine supply rule change pilot and, in particular, the contradiction of submissions of newsagents by the CEO of the ANF. Every newsagent speaking at the ACCC conference objected to the pilot as proposed and the magazine supply rule changes at the […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management

Newsagents can’t get Netflix cards for now

May 19th, 2015 · No Comments

It is disappointing that newsagents are unable to offer Netflix cards while EB Games has them in their stores. Distributed in Australia through InComm, no reason has been given for denying our channel access to what should be a popular gift card line – I don’t know if InComm decided this on their own of […]

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Tags: Newsagency challenges · Newsagency management

When a newsagency closure could have been avoided

May 18th, 2015 · 6 Comments

This photo is of an inner suburban shop occupied by a newsagency until a couple of weeks ago. As a newsagency it covered the basics: lottery products, magazines, newspapers, cards and stationery. The business stood for nothing special. It did nothing to stop people shopping at card, gift, Officeworks and lotto shops within walking distance. The […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

We are only as strong as the weakest newsagent

May 15th, 2015 · 2 Comments

The most common reason newsagents give me for not wanting to be called newsagents is the weakest members of our channel – the stores that have half the lights off, empty shelves, people serving wearing dirty clothes or where the floor is cluttered with junk. Other indications of weakness are the business practices used. While using […]

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Tags: Newsagency challenges · Newsagency management

RETAIL NEWSAGENCY SALES BENCHMARK JANUARY – MARCH 2015 vs. 2014

May 11th, 2015 · 2 Comments

The January through March quarter was tough for plenty of newsagents. Key traffic categories magazines and newspapers experienced further declines. To balance this, cards and stationery did okay. New traffic areas such as gifts and plush in engages newsagencies did well. Here are the headline numbers: Customer traffic. 68% of newsagents report average decline of 1.7%. […]

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Tags: Newsagency benchmark · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

MPA seeks to vary magazine pilot arrangements

May 8th, 2015 · No Comments

The ACCC advised yesterday that the MPA is seeking to vary arrangements for the pilot to test magazine supply rule changes. Click here to see the MPA letter. Click here to see the annexure. This latest correspondence from the MPA does not trial magazine supply changes that enable newsagents to be competitive with others. The […]

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Tags: Ethics · magazine distribution · Magazine oversupply · Newsagency challenges · Newsagency management · newsagency of the future · Social responsibility

The core of a good newsagency: magazines

May 5th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #2: magazines We are the magazine specialists and which […]

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Tags: magazines · Newsagency challenges · Newsagency management · newsagency of the future

The core of a good newsagency: newspapers

May 4th, 2015 · No Comments

This week I am looking five cores of today’s newsagency. I have selected five that relate to every retail newsagency, or should at least. Each core is important because of traffic and that mastering it defines our business in the eyes of these we serve. Core #1: newspapers Sure we don’t make a fair margin from […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Draft legislation on unfair contracts out for comment

April 29th, 2015 · 1 Comment

I encourage newsagents to read the draft legislation from the Federal Government on unfair contracts. See what the Minister for Small Business has to say here. reading his comments, this legislation could be useful for small newsagencies dealing with magazine contracts. I have not had an opportunity to read this yet. If you do, please […]

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Tags: Ethics · Newsagency challenges · Newsagency management

How one retail business takes shoplifting seriously

April 29th, 2015 · 1 Comment

This photo shows how my local independent bottle shop tackles shoplifting. There is no beating around the bush here. One newsagent was recently told by the police to take down a photo they had of someone stealing. When the police did say it was okay it was too late. Since the shop where I took the photo […]

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Tags: Customers · Newsagency challenges · Newsagency management · theft

ACCC conference listens to newsagent concerns over proposed magazine supply changes

April 24th, 2015 · 41 Comments

The ACCC conference to consider a trial of new magazine supply rules held yesterday in response to a request I submitted on behalf of newsXpress was well attended. Major magazine publishers attended along with the MPA, lawyers, the ANF, VANA and NANA, several newsagents and a rep from POS Solutions. While the main conference room was […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · Newsagency marketing group · Newsagent representation

A tough day for many newsagents in NSW

April 21st, 2015 · No Comments

It has been a tough day for many newsagents in NSW affected by the shocking weather in Sydney and up the coast. I’ve seen photos of dreadful damage in-store and on the streets (rivers) in front. What is wonderful is the cheerfulness of newsagents in the face of very challenging situations. The resilience in our […]

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Tags: Newsagency challenges · Newsagency management

Westpac to quit small business agency outlets for Australia Post

April 21st, 2015 · 16 Comments

Small business newsagents and other retailers operating a Westpac banking agency within in their retail business heard in a phone hookup with Westpac yesterday that they are to lose their agency business. Westpac has contracted with Australia Post to take over local Westpac agency operations. This is a blow to these locally owned newsagencies and […]

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Tags: Australia Post · Newsagency challenges · Newsagency opportunities · Newsagent representation

Will the Netflix of magazines challenge print

April 20th, 2015 · 1 Comment

Magzter is a new digital magazine newsstand. For A$9.99 a month you have unlimited access to digital editions of more than 2,500 magazine titles, their back issues, notifications of new content and access on all devices. You can sign up for a year for A$99.99 and it only costs A$8.33 a month. There is a lite […]

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Tags: magazine distribution · Magazine oversupply · magazine subscriptions · magazines · Newsagency challenges

Here’s what I look at when asked to help a newsagency in trouble

April 8th, 2015 · 3 Comments

If your newsagency is challenged – losing money, risking closure, not paying bills on time – and you’d like help on this, here is a list of information necessary to asses the situation. A comparison of trading periods. Start with the latest three months compared to the same period a year earlier. In the Tower […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

What newsagents and other independent retailers need have to make a case to a landlord

April 7th, 2015 · 2 Comments

If you want to make a case to your landlord for rent relief – short or long term – here is a list of what you will need to assemble to enable you to make a case. You cannot go to a landlord and ask cut my rent or seek short-term rent relief without evidence […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Newsagency of the Future workshop – Perth next Wednesday

April 2nd, 2015 · No Comments

I had to reschedule my last Newsagency of the Future session in Perth because of a flight delay of several hours. The next session is in Perth next Wednesday at 8am (breakfast included). Perth. April 8. 8 am.  Country Comfort Inter City. Great Eastern Highway Perth. All newsagents welcome. It’s free. Click here for the booking form, or […]

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Tags: Newsagency benchmark · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

The challenge of roadworks for newsagents and other small business retailers

April 2nd, 2015 · No Comments

In Mackay in North Queensland earlier this week I saw dreadful disruption of shopping streets in the centre of town. The work is dragging on for too long, keeping shoppers away from the centre of town and making access to some shops near impossible. I walked in and around to see what it would be […]

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Tags: Newsagency challenges · Newsagency management

ACCC submission in relation to newsagency magazine supply trial

March 30th, 2015 · 23 Comments

The ACCC has proposed to authorise Magazine Publishers Australia to conduct a trial of an alternative magazine supply model. As I wrote here in November, I think the proposed code of conduct changes are ill conceived and will not address the unfairness for newsagents compared to others with whom we compete. Earlier this month I encouraged newsagents to […]

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Tags: Environment · Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · Newsagency opportunities · Social responsibility

Why a newsagency is a good business to buy #1

March 23rd, 2015 · No Comments

This week I am going to publish a different reason each day on why a newsagency is a good business to buy – in no particular order. #1 – A newsagency is a good business to buy because of the community connection. Small and independent retail business struggle for relevance in a local community. Your local […]

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Tags: buying a newsagency · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

WH Smith announcements coming?

March 21st, 2015 · 1 Comment

With senior management from WH Smith in the UK here to meet Australian franchises – Wild and Supanews – I’m told there will be announcements relating to these businesses and maybe other business activity they are considering for Australia. My expectation is there will be movement on their Australian retail footprint as the Wild and Supanews footprint […]

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Tags: Newsagency challenges · Newsagency management

Fairfax article presents inaccurate message about newsagencies

March 20th, 2015 · 3 Comments

The article published this week by Fairfax with the headline: Do we still need newsagencies? is inaccurate and reflects poor research. It is written with subtle support for newspaper home delivery, a part of many newsagency businesses which loses more money today than years ago. There are quotes from newsagents which are not supported by evidence. […]

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Tags: Newsagency challenges · Newsagency management

Is Network Services loading you with Naplan books tomorrow?

March 18th, 2015 · 16 Comments

I’ve heard from a newsagent who is being loaded with Naplan books from Hinkler via Network Services tomorrow. These are books the newsagent can source direct for substantially more margin. This is an example of an action by Network no covered in the code of conduct which is part of the trial set to be […]

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Tags: magazine distribution · Newsagency challenges

Are newsagents being assisted out of the Hubbed contracts?

March 17th, 2015 · No Comments

I hear often from newsagents seeking advice on how to get out of their Hubbed contracts. While getting out of Hubbed itself is usually achievable, the associated finance agreement for equipment and / or software has reportedly been the challenge. I’m told that Hubbed will now pay out the finance agreements. If this is true, newsagents […]

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Tags: Hubbed · Newsagency challenges · Newsagency management

#1 of five provocative suggestions to challenge how you view and manage your retail newsagency

March 16th, 2015 · 1 Comment

This week I will publish five deliberately provocative suggestions on aspects of retail newsagency management and operation. My goal is to challenge newsagents and their suppliers to break free from the past and engage in more present day retail Suggestion #1: remove all magazine posters. Magazine sales have been declining between 5% and 9% year […]

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Tags: magazines · marketing · marketing tip · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · retail · visual merchandising