Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagency challenges'

Checking out WH Smith Express at Adelaide airport

December 18th, 2014 · 3 Comments

I got to check out the WH Smith Express on the forecourt of Adelaide airport yesterday. I’ve seen it previously but not had time to look inside.  This business is more a convenience than traditional newsagency. It’s a variation on what’s at Melbourne airport. Newsagents passing through Adelaide airport should take a moment to look at […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Unfair demands from Tatts on retailers at the busiest retail time of the year

December 16th, 2014 · 4 Comments

In addition to the challenge of the $30 million OzLotto jackpot tonight taking some focus from Christmas product sales, some Tatts retailers have been yelled at by their Tatts regional territory manager in an email. I say yelled at because the email font is larger than is usual for a business email and the typeface […]

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Tags: Ethics · Lotteries · Newsagency challenges · Newsagency management · Social responsibility

News Corp. newspaper billing error hits newsagents with an expensive Christmas gift

December 15th, 2014 · 9 Comments

News Corp’s Queensland outpost Queensland Newspapers has admitted a billing error affecting newsagents going back, in some cases, eight months. They advised newsagents by email over the weekend and have indicated they will add the amount they are clawing back as a miscellaneous line item in the Dec. 14 bill. This is appalling behaviour by News […]

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Tags: Ethics · Newsagency challenges · Newsagency management

Here’s another reason competing on price is a no-win game

December 15th, 2014 · 1 Comment

Competing on price is not good for business as it is often a race to zero GP and below. The best competition is through a service, product range or some other factor over which you have more control. Some UK retailers who sell through Amazon and use a service called RepricerExpress discovered Friday that competing on […]

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Tags: Newsagency challenges · Newsagency management

WH Smith impact on Australian suppliers and newsagents

December 11th, 2014 · 2 Comments

As WH Smith extends its reach here in Australia, acquiring more retail locations through acquisition, some suppliers will see business impacted. New commercial partners will benefit while those who are not will not benefit. I’ve heard of a supplier relationship that advantages one supplier over a competitor in an important specific channel. The supplier who missed out stands to […]

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Tags: Newsagency challenges · Newsagency management · Suppliers

Are discussions under way on the next WH Smith acquisition?

December 10th, 2014 · 2 Comments

I have heard from three suppliers in the last 24 hours that UK retail group WH Smith is in negotiation with an Australian newsagency group to acquire franchisor management control of that network and add it to its rapidly growing portfolio. We know from recent acquisitions that WH Smith prefer the franchise model over corporate stores. If […]

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Tags: Competition · Newsagency challenges · Newsagency management

News Corp’s Courier Mail recasts the WH Smith story

December 9th, 2014 · No Comments

Someone must have complained to the folks at News Corp about their poor coverage of the WH Smith Supanews takeover story. As I noted when I wrote about this….. The ‘corrective’ story they published at the weekend still has problems. First up, News Copr. Needs to stop referreing to our businesses as paper shops. We’re […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

On The Run magazine offer challenges newsagents

December 8th, 2014 · 10 Comments

Further to my post Saturday about the low cost Tatts fit out at the On The Run convenience stores in South Australia, check out the magazine department in this same outlet. This is competition folks, serious competition. Convenience outlets usually focus on a small range of no more than thirty titles, top sellers. This location […]

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Tags: Competition · magazines · Newsagency challenges

Coverage of WH Smith acquisition of Supanews

December 4th, 2014 · 6 Comments

The Courier Mail has covered the purchase of the Spanews newsagency group by WH Smith. BRITISH high street newsagent WHSmith has acquired the Supanews chain in Queensland, a deal set to provide tougher competition for the traditional family-owned paper shop. Privately-owned Supanews, founded by veteran newsagent Adrian Gaskin in 1992, has 29 stores in Queensland, […]

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Tags: Newsagency challenges · newsagency of the future

Effective aisle end in a local WH Smith store

December 1st, 2014 · 1 Comment

Check out the aisle end I saw in a WH Smith shop in Sydney last week. This is the same style as one from Europe I wrote about six weeks ago. What most newsagents make decisions and manage their businesses from their local perspective. I am posting this photo today as evidence of the global […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities

Sunday newsagency management tip: How to quit stock in your newsagency

November 30th, 2014 · No Comments

If you ever wonder about how to quit stock that is not moving in your newsagency, follow what the majors do. They take it off the usual shelving, stack it without car on temporary shelving in a high traffic location and they price it to sell. The photo is of a discount placement in a […]

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Tags: Management tip · Newsagency challenges · Newsagency management · Newsagency opportunities

Pie Face a timely reminder about the importance of a healthy core

November 27th, 2014 · No Comments

The appointment of Administrators to the Pie Face retail chain is disappointing for a high-profile Aussie retail start up. It’s never good reading about a retail group in such trouble. News reports this week have gone into some detail about challenges for the business that led to the owners bringing in the Administrators. The stories […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities · retail

Are Christmas card sales slow at Typo or was 5 for $10 always part of the plan?

November 25th, 2014 · 2 Comments

I was browsing the Christmas card spinner at Typo in Brisbane late yesterday when a staff member said hey, right now our Christmas cards are five for $10, it’s a great deal. Her delivery was exceptional, if felt like a personal recommendation. It was perfect. Christmas cards five for $10. These are hip cards too. […]

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Tags: Competition · Greeting Cards · Newsagency challenges

Another example of an opportunity lost from our channel

November 20th, 2014 · 9 Comments

The Taronga Zoo Super Animals promotion running at Woolworths supermarkets appears to be a tremendous success. Super Animals looks at feels like a part series promotion with elements of building a collection. Super Animals looks like something that would have traditionally been sold through newsagencies. But it’s being sold exclusively through Woolworths, driving impulse purchases and driving traffic […]

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Tags: Competition · Newsagency · Newsagency challenges

Bauer Media ignores newsagent sales data & sends extra stock when there is plenty in-store

November 18th, 2014 · 22 Comments

This is not a new story. What I describe here happens in newsagencies across Australia every week, many times over. It’s been happening for years. This is a crime. There appears little or no interest in key spiller businesses in fixing the issue. Shame on those involved as you are the people hurting small business […]

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Tags: Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · Social responsibility

Pacific Magazines trumps Bauer Media in latest magazine audit

November 15th, 2014 · 2 Comments

The July – September magazine audit results will give the folks at Pacific Magazines encouragement and the folks at Bauer Media reason to reconsider their discount packs. In key head to head competition, Pacific won out on key fronts: New Idea sales declined 2.20% while Woman’s Day sales declined 5.90%. That’s Life sales declined 4.00% while […]

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Tags: magazines · Newsagency challenges

Code of conduct for magazine publishers and distributors

November 14th, 2014 · 11 Comments

Magazine Publishers Australia and representatives of Pacific Magazines, Bauer Media, Network Services and Gordon an Gotch have been working on a possible code opt conduct for the supply of magazines to newsagents. This work was initiated by the publishers and has been in discussion for a year. Any code is a complex process because it […]

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Tags: magazine distribution · magazines · Newsagency challenges · Newsagency management

Supanews stores to be rebranded in WH Smith takeover?

November 10th, 2014 · No Comments

Further to my report from the weekend that WH Smith is acquiring the Supanews business, I am told that Supanews outlets will be rebranded WH Smith. Rebranding the Supanews stores as WH Smith would make sense as it would strengthen the presence of the WH Smith brand in Australia.  WH Smith branding is important as […]

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Tags: Competition · Newsagency challenges

Why promote Loom bands in a Christmas catalogue?

November 10th, 2014 · 2 Comments

In April this year I started to comment that Loom Bands had run their course in Australia this time around. In the months following I wrote about magazines late to the party that did not sell. A couple of months ago I commented about discount stores promoting Loom Bands at low prices. The moment we […]

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Tags: Newsagency challenges

Reports WH Smith to acquire Supanews

November 8th, 2014 · 14 Comments

I have heard from two sources that Supanews is to be acquired by WH Smith with the acquisition set to be completed by the end of this month. Franchisees were advised by Supanews late yesterday. Supanews is a franchise business with some corporate stores but with the majority of the group operating as franchisees. This […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Moving from print to digital for books

November 8th, 2014 · 5 Comments

While I have completely switched from print to digital for news and special interest magazine content, I have continued to only read books in their print form. I read a lot and the print experience provided time away from a screen. I like the ease with which I con interact with the book and appreciate […]

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Tags: Book retailing · Media disruption · Newsagency challenges · Newsagency management

Sunday newsagency management tip: fail well

November 2nd, 2014 · 4 Comments

It’s natural to fear failure in personal and business life. Online and offline gossip about friends, colleagues, competitors and others is often about failure, intensifying our own fear of failure. Today, news of failure is amplified more than ever because of the ready access to the megaphones of social media. My uneducated theory is that volume of […]

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Tags: Ethics · Management tip · Newsagency challenges · Newsagency management · Newsagency opportunities · Optimism · Small Business · Social Media · Social responsibility

Everything you do can be reviewed

October 30th, 2014 · 1 Comment

Every so often newsagents should do a search to check for online reviews of their business. Given the ease with which anonymous reviews can be left at a range of online sites, offering the best possible customer experience every time is more important than ever. Check out two reviews at Yelp of a newsagency in […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing

News Corp. promoting the reimagined newspaper

October 28th, 2014 · No Comments

At the News Corp. offices in Adelaide the company is promoting The Advertiser – your paper reimagined. Nowhere in the promotion spread across the front of the high-profile office building is the newspaper promoted. This promotion is all about their new app. News Corp. is doing what it needs to do for its future relevance in […]

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Tags: Media disruption · Newsagency challenges · Newsagency management · newsagency of the future · Newspapers

Stunning calendar sales in the newsagency already

October 25th, 2014 · No Comments

Our 2015 season calendar sales are up 150% on this time last year and that is off an excellent base of 2013 sales. We are driving sales with placement of an excellent range of carefully selected calendars at the front of the store, on the lease line, facing into the mall. The sales growth is […]

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Tags: Calendars · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities