Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'newsagency of the future'

Some newsagents keen to embrace initiatives and opportunities

July 26th, 2014 · 2 Comments

It has been terrific meeting with newsagents at the newsagency management workshops being run around the country at the moment. Newsagents I am talking with are looking for practical advice and ideas appropriate to their situation. They don’t want to be sold some froth and bubble, they want specific information on actions they can take in […]

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Tags: Newsagency management · newsagency of the future

SMH article: the slow, painful death of our newsagents

July 25th, 2014 · 5 Comments

The Sydney Morning herald overnight published a comment piece by Derek Rielly: the slow, painful death of our newsagents. I was interviewed Wednesday for this article. The interview covered more than has been published. My views are: yes, plenty of newsagencies have closed in recent years and some major suppliers treat us poorly and are busy moving elsewhere. […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

WH Smith purchases Kennys Cardiology?

July 25th, 2014 · No Comments

There were reports circulating yesterday that WH Smith PLC had purchased Kenny’s Cardiology. While there has been no announcement from WH Smith, I have been told that Kenny’s franchisees have been advised. If true, the acquisition would be another by the UK public company of a card and gift related retailer in Australia – WH […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future

Fairfax Digital report on newsagencies and the future

July 23rd, 2014 · No Comments

I’ve just done an interview with a journalist from Fairfax Digital on newsagency businesses and the future of the channel. It started out with a question about why many newsagencies are closing. But the time we finished we’d had a good discussion about the considerable good news about the channel and proactive newsagents with growing […]

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Tags: newsagency of the future

How to grow your newsagency

July 23rd, 2014 · 14 Comments

Here is a video shot just over a week ago looking at one of the most valuable tools I am finding for growing my newsagency – discount vouchers. This video looks at the April through June data. To those who say this is a post advertising Tower Systems, I’d note that POS Solutions say they […]

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Tags: Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Speaking at a national Newsagency Management Workshop series

July 5th, 2014 · No Comments

I am speaking at a half-day Newsagency Management Workshop that will be held in Adelaide, Perth, Brisbane, Sydney, Melbourne and Hobart starting in ten days. I’ll be presenting new Newsagency of the Future material that newsagents will be able to use right away in their businesses regardless of technology and marketing rout affiliations. Click here to download […]

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Tags: Newsagency management · newsagency of the future

Australia Post opens a conversation about its future

June 24th, 2014 · No Comments

Newsagents, especially those with LPOs, ought to read the announcement from Australia Post last week about terms, services and other major developments. Australia Post has moved to strengthen its vital regional and rural store network by announcing a package of initiatives that includes increased payments to post office operators and wider access to point-of-sale technology […]

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Tags: Australia Post · Newsagency management · newsagency of the future

Why colour blocking is important for newsagents and how to do it

June 19th, 2014 · No Comments

At the Christchurch Gift and Homeware Fair at the start of this week I saw another excellent example of effective colour blocking that is as relevant to a retail newsagent as it is at a Gift Fair trade display. This gift / homewares supplier laid out their stand by colour, taking care to place colours […]

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Tags: Colour blocking · Management tip · marketing · marketing tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · visual merchandising

Does WH Smith plan to expand in Australia beyond Wild Cards and Gifts?

June 11th, 2014 · 5 Comments

In March this year a rumour was put to me that WH Smith had purchased a newsagency related business in Australia. I reported the rumour to one of the owners of the Australian business. They denied it and that was the end of it as far as I was concerned. A couple of weeks ago, I […]

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Tags: Newsagency challenges · newsagency of the future

Day four of five simple moves for increasing sales in your newsagency: use your counter!

June 5th, 2014 · 1 Comment

This week I am running a series of simple moves you can make in your newsagency to increase sales. None requires you to spend any money, only time. Here is simple move to make more money by changing your use of your counter. Take everything off your counter. Now, put something at the counter that you have never […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Day three of five simple moves for increasing sales in your newsagency: dance!

June 4th, 2014 · 2 Comments

This week I am running a series of simple moves you can make in your newsagency to increase sales. None requires you to spend any money, only time. Here is simple move to make more money by creating a dance floor. In front of your counter, a in a space walked past by more customers that almost […]

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Tags: Newsagency management · newsagency of the future · Tactical display · visual merchandising

Newsagency sales benchmark study results for January through March 2014 vs. 2013

May 12th, 2014 · 1 Comment

Here are the results of my analysis of sales data from more than 140 newsagencies for January through March 2014 and the same period in 2013. While there is mixed news, the news is good for newsagents who work their businesses as engaged retailers. Customer traffic. 61% of newsagents recorded an average decline of 2.3% […]

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Tags: Newsagency benchmark · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Free tip on selling plush with cards in a newsagency

May 9th, 2014 · 2 Comments

Check out how a clever and handy team member integrated plush with cards. Using a $4.00 stand for a hair-straightener they created a platform onto which to place these Ty Halo Beanie Boos that are appropriate to Baptism, Confirmation, Holy Communion cards. It’s a few weeks since this was put in place and I can report […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Plush

Newsagency business sales analysis – better data helps feed better business decisions

May 8th, 2014 · No Comments

I took a look at Jan. – Mar. 2014 vs. 2013 data for a newsagency from a major suburban shopping centre this week and here are comments I shares with the owner: Being in such a major shopping centre with so many competitors for what you sell can be a challenge. I don’t know how […]

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Tags: Newsagency · Newsagency benchmark · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Newsagency business analysis for a small country town newsagency

May 7th, 2014 · No Comments

Here is a newsagency business performance analysis I did a few days ago for a small country town newsagency. The challenges they face are similar to what newsagencies in country towns across Australia face: I’ve taken a separate look at your business and have some comments for you that I hope are helpful. Being in […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Newsagency business analysis: for a newsagency without lottery products

May 6th, 2014 · No Comments

Here’s an analysis I did last week for a newsagency that does not have lottery products. This business is in a town with economic challenges. It’s a business navigating changes.  While there are some numbers that are not ideal, there are others showing opportunity. Thanks for sharing your Jan-Mar 2014 versus 2013 data. I have looked through this […]

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Tags: Newsagency management · newsagency of the future · Newsagency opportunities

Day four of a five-day back to basics newsagency management challenge: customer service

May 1st, 2014 · No Comments

This week I am shining a light on five back to basics areas of our newsagency businesses over which we can make a difference for the good of our business and the benefit of our customers. By back to basics I mean parts of our business that define us and can separate us from others. Today, I want […]

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Tags: Customer loyalty · Customer Service · Customers · Management tip · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Day two of a five-day back to basics newsagency management challenge: cards

April 29th, 2014 · 12 Comments

This week I am shining a light on five back to basics areas of our newsagency businesses over which we can make a difference for the good of our business and the benefit of our customers. By back to basics I mean parts of our business that define us and can separate us from others. Today, I want […]

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Tags: Greeting Cards · Management tip · Newsagency management · newsagency of the future

Day one of a five-day back to basics newsagency management challenge: magazines

April 28th, 2014 · No Comments

This week I am shining a light on five back to basics areas of our newsagency businesses over which we can make a difference for the good of our business and the benefit of our customers. By back to basics I mean parts of our business that define us and can separate us from others. Today, I […]

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Tags: Management tip · Newsagency management · newsagency of the future

How to choose a marketing group for your newsagency

April 25th, 2014 · No Comments

Continuing my week-long series on newsagency marketing groups, today I’ll outline how newsagency marketing groups support the channel beyond the individual businesses the serve. As with all the advice I have shared in this series, today’s advice is carefully crafted to NOT guide you to choose a specific group but rather to get you to cast […]

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Tags: Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future · Newsagency opportunities

TV interview probing the role of newsagents

April 24th, 2014 · No Comments

I was interviewed yesterday for Channel 31′s Newsline program about print media, newsagency businesses and our place in the community. It was a long interview covering a broad area. It will be interesting to see what ends up going to air. The program is produced RMIT journalism students for public access TV. It’s terrific seeing […]

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Tags: Media disruption · newsagency of the future

Why join a newsagency marketing group?

April 21st, 2014 · 1 Comment

I plan to write each day this week about newsagency marketing / franchise groups, to encourage newsagents to engage with the opportunities they present. Regulars here would know I am a shareholder in and Director of newsXpress. Prior to that I was a member of Nextra and a shareholder in my later years with them […]

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Tags: newsagency marketing · Newsagency marketing group · newsagency of the future

Extraordinary growth in newsagency card sales

April 17th, 2014 · 9 Comments

Our Everyday Counter Card sales are up 17% year on year comparing jan-Mar 2014 to 2013.  This is off an excellent base. This category of cards accounts for 56.9% of all cards we sell. 17% YOY growth is an extraordinary result. It is valuable with cards delivering the best gross profit percentage out of all […]

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Tags: Greeting Cards · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Exceeding customer service creates terrific memories and stories

April 14th, 2014 · No Comments

Waiting for your bags at the airport can be a frustrating experience. Often the only information you have is the carousel they will come out on. The wait gives you time to think about your bags being lost – as happened to me at the start of this trip – and other problems. I flew […]

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Tags: Customer Service · Management tip · marketing · marketing tip · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Rupert Murdoch on life, business and print

April 13th, 2014 · No Comments

Rupert Murdoch sat down for an interview with Pattie Sellers of Forbes magazine and media outlets the world over have reported on the Forbes article. The Guardian has a balanced take. The interview also covers print: Turning to the newspaper business, Sellers asked Murdoch: why keep the loss-making New York Post going? “I don’t know what it […]

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Tags: newsagency of the future · Newspapers