Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'newsagency of the future'

Officeworks evolving and posing increased challenges to newsagents

May 5th, 2016 · 3 Comments

I visited several Officeworks businesses in Melbourne and Sydney this week to assess changes in-store. I decided to do this following media reports of planned expansion. In each store I found a layout that made sense and shopping easy, an excellent range of brand and generic products, a feeling of good value in the pricing, engaged […]

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Tags: Management tip · marketing · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · Stationery

Are you leveraging Captain America in your newsagency?

May 4th, 2016 · No Comments

Here is how we are leveraging the Captain America: Civil War movie release in the newsagency. Opening last Thursday in the cinemas, the movie blitzed the box office, delivering extraordinary numbers. If you do not have Captain America product in your newsagency you are missing an opportunity. In addition to the items in this centrepiece […]

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Tags: marketing · newsagency marketing · newsagency of the future · Newsagency opportunities

Pitching Mother’s Day in the newsagency

April 27th, 2016 · No Comments

I love the way Mother’s Day is being pitched in my newsagency by the team. I saw the new display it last weekend for the first time. It is personal, heart-felt and warm, an absolute delight. I love that it speaks to a diverse group. Here is a photo of the front of the Mother’s Day […]

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Tags: Greeting Cards · marketing · Newsagency management · newsagency marketing · newsagency of the future

A walk through the newsagency

April 25th, 2016 · 5 Comments

Here is a 3 minute video I shot at one of my newsagencies on Saturday. Note this was the last day of our unicorn season as this week and next are all about Mother’s Day. newsXpress Knox City 23/4/16 from mark fletcher on Vimeo. The shop itself is 135 square metres. It is in a […]

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Tags: Newsagency management · newsagency marketing · newsagency of the future

Sunday newsagency management tip: be professional in your front of store pitch

April 17th, 2016 · 2 Comments

Take a look at the front of your retail business, looking at it as if you are customer approaching the shop or walking past. What do you see? What is the key message pitched to attract people to the business and to step in through the front door? If this your best pitch? Are you […]

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Tags: Management tip · marketing · Newsagency management · newsagency of the future · Newsagency opportunities

What have you done about the price rise of postage stamps?

April 15th, 2016 · 6 Comments

A newsagent expressed concern to me yesterday about the impact of the price increase for postage stamps on their greeting card sales. I asked whether they had taken steps to mitigate the situation, to soften the impact. They said no. I asked if their marketing group had offered advice, they said no. This surprised me. […]

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Tags: Greeting Cards · Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future · Newsagency opportunities

Is it time to change friends in/of your newsagency?

April 13th, 2016 · No Comments

Who do you talk to about your retail business? Are they sympathetic, pandering almost? Or, do they challenge your perception of your business? Do they agree with everything you say? Do they offer pity as a response for you explaining your situation? Good friends will challenge what you say. They will ask tough questions to […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

Sunday newsagency challenge: reconfigure your pens

April 10th, 2016 · No Comments

Pens can account for a third of your stationery sales where stationery does not include ink. Pens can give you the best return of space and best return on inventory investment. They respond well to a refresh of the display, professional branding, easy access and good customer service. Lift your game on pens and expect […]

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Tags: Management tip · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

Newsagents need to look at the growth of On The Run in South Australia when contemplating dual standards of Tatts Group

April 8th, 2016 · 17 Comments

On The Run, owned by Peregrine Corporation, is a chain of convenience stores operating 24/7 across South Australia. The On The Run (OTR is how they refer to themselves) network is growing. In an OTR store you will find all the usual convenience lines plus plenty more. The stores are modern, clean, well-laid out – best-practice […]

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Tags: Lotteries · Newsagency challenges · Newsagency management · newsagency of the future · Newsagent representation

How unicorn season is attracting new shoppers to the newsagency

April 7th, 2016 · No Comments

Six months newsXpress conceived the idea of a unicorn season, to commence right after Easter this year. A terrific mix of suppliers got on board to ensure a good mix of unicorn product catering to a broad age range. This was important as the research in Australia and overseas indicated a broad demographic being interested […]

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Tags: Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future · Newsagency opportunities · Optimism

Do I think a newsagency is a good business to buy?

March 30th, 2016 · 10 Comments

Further to my post yesterday, the question do you think a newsagency is a good business to buy? is one I am also asked regularly. Any newsagency is a good business to buy to the right purchaser, the person most suited for that business. The answer really does come back to the purchaser because they […]

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Tags: buying a newsagency · Newsagency management · newsagency of the future · Newsagency opportunities

Melbourne Toy Fair an excellent opportunity for newsagents

March 22nd, 2016 · 13 Comments

The Melbourne Toy Fair has been terrific again this year. Finishing today mid afternoon, the attendee mix has been varied: toy retailers, gift retailers, newsagent retailers and more. The supplier mix exhibiting has been equally diverse covering toy, hobby, collectible, art, gift, game and other products. This is a valuable trade show for retailers and for […]

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Tags: Newsagency management · newsagency of the future · Newsagency opportunities

There has been a shift in what matters to newsagents

March 16th, 2016 · No Comments

I am in the middle of participating in user meetings around the country with my POS software company Tower Systems. Today, I am in Canberra, where I will meet with 20+ small business retailers. These sessions are being attended by newsagents as well as owners of garden centres, jewellers, bike shops, gift shops and pet […]

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Tags: Management tip · Newsagency management · newsagency of the future · Newsagency opportunities

WH Smith on the march in Australia, challenging newsagents

March 15th, 2016 · 2 Comments

WH Smith, the UK public company operating newsagencies in high street, shopping centre, travel and other locations worldwide is expanding its presence in Australia. Through its WH Smith branded businesses to company is delivering a best-practice retail experience. I anticipate we will see more of these stores open in malls and even on the high […]

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Tags: Competition · Newsagency challenges · Newsagency management · newsagency of the future · Newsagency opportunities

How newspaper publishers compensate newsagents needs to change

March 11th, 2016 · No Comments

News overnight from Retail Newsagent in the UK: Trinity Mirror announces retailer margin for 25p The New Day will be cut from 11.6p to 5.8p per copy. While the new margin rate is reasonable as a percentage, it is unreasonable in monetary terms. With real margins falling for small business retailers of newspapers here in […]

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Tags: Newsagency challenges · Newsagency management · newsagency of the future · Newspapers

This newsagency front window lets the business down

March 10th, 2016 · No Comments

This newsagency front window faces a busy capital city street. It represents a missed opportunity. In this city there are many magazine outlets – newsagencies, supermarkets and convenience stores. This low margin product window display is not pitching a point of difference. If I had this shop I would be promoting unique and high-margin product […]

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Tags: magazines · Newsagency challenges · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

Too many old school suppliers to the newsagency channel still don’t get it

March 5th, 2016 · 3 Comments

The newsagency channel has changed … because retail has changed because how people shop has changed because how people get news and information has changed. Too many of our old school suppliers don’t get it. They think they can continue pay party commissions, expect premium space and expect us to focus on them ahead of […]

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Tags: Newsagency management · newsagency of the future · Ugh!

A fresh looking magazine offer from WH Smith

March 3rd, 2016 · No Comments

I had a good look at the magazine department at WH Smith in the Sydney International Terminal yesterday. It is impressive, far superior to what you see in WH Smith stores in the UK. Whereas in the UK they use old unwelcoming fixtures and support them with mediocre lighting, in Sydney I saw fresh fixtures […]

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Tags: magazines · Newsagency management · newsagency of the future

Updated newsagency performance benchmarks

March 2nd, 2016 · 2 Comments

Further to a discussion here, I decided to publish updated newsagency performance benchmark targets, to reflect the rapidly changing nature of our channel. These are some of the benchmarks I have provided to newsXpress members, but not all. I say rapidly changing nature of our channel because that is what we are seeing. The traffic mix […]

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Tags: Gifts · Newsagency benchmark · Newsagency management · newsagency of the future

Sunday newsagency management tip: make every day your pay day

February 28th, 2016 · No Comments

For years I have written here and spoken at newsagency conferences about the need for newsagents to make every day your pay day. Click here for an updated, more focussed, version of the advice. This is on my mind as several more newsagencies close that did not need to close. 8 likes

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Tags: Management tip · Newsagency challenges · Newsagency management · newsagency of the future

Newsagency software user meetings

February 27th, 2016 · No Comments

My newsagency software company announced capital city user meetings a couple of weeks ago. Included in the free sessions will be retail management advice. These are not sales events – rather the goal is to help small business retailers leverage their IT investment for even better outcomes. The start time is 8am so as to […]

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Tags: Newsagency management · newsagency of the future · Newsagency opportunities

At New York Toy Fair

February 18th, 2016 · No Comments

It was a thrill to spend two days at the New York Toy Fair this week. Serving a US domestic market of $22B, you can imagine the scale of this event. Covering 415,00 square feet and covering a broad range of segments, this trade show was extraordinary for its size, the range of products covered, […]

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Tags: Gifts · newsagency of the future · Newsagency opportunities

Spring Fair in Birmingham insightful

February 17th, 2016 · No Comments

I am grateful to have been at the Spring Fair in Birmingham last week. This is the biggest card / gift / homewares fair for the UK – over twelve massive halls, some with their own side hall extensions. Our largest fair in Australia is tiny by comparison. In the greeting card space alone there were between […]

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Tags: Gifts · newsagency of the future

Magazine circulation numbers demand change

February 15th, 2016 · 7 Comments

The extraordinary fall in magazine circulation reported for the period to December 31, 2015 fits with what I reported earlier in the newsagency sales benchmark study – among the worst declines we have seen for many titles. This cannot continue. As I have written previously, the best opportunity for specialty magazine publishers, those publishing special […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency management · newsagency of the future · Newsagency opportunities

Inadequate Wendy Harmer program on ABC 702 on newsagents

February 11th, 2016 · 4 Comments

The ABC fact checker ought to listen to the ABC 702 program discussion earlier this week on newsagents. The first problem is the claim there were 7,000 newsagents 10 years ago. This was never the case. 10 years ago, the number was around 4,500. Today, that number is 3,000. It would have been good for […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · Newsagency marketing group · newsagency of the future · Newsagency opportunities