Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagent representation'

How Tatts treats small business retailers

January 12th, 2016 · 10 Comments

Check out this communication from Tatts to newsagent retailers: Dear Retailer Please be advised that Tatts Lotteries have outsourced the Responsible Play Audit and Retail Standards Reviews that were previously the responsibility of the Retail Territory Manager.  These survey audits are now conducted by an external company, Market Pulse, and are being rolled out across […]

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Tags: Lotteries · Newsagent representation · Leadership

When National Newsagent magazine writes positively about a supplier

December 14th, 2015 · No Comments

Newsagents who rely on ANF publications like National Newsagent need to know content is primarily advertorial and not written with the journalistic standards you may hope for. Coverage in National Newsagent or other ANF publications should not be seen as endorsement – yet to many newsagents it is. 9 likes

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Tags: newsagency of the future · Newsagent representation · Newsagency opportunities

Another reason to not pay there ANF $60 a month

November 26th, 2015 · 5 Comments

Further to my post today looking at what newsagents could spend the $60 a month is costs to be in the ANF, consider this promotion by the ANF of Hubbed. I think the ANF promotes Hubbed because of a commercial relationship, the details of which are not disclosed. My view is that industry associations ought not promote commercial activities. […]

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Tags: Newsagent representation

What $60 a month could buy your newsagency and why it matters

November 26th, 2015 · 8 Comments

$60 a month does not seem like much but play it out over a year and you have $840. Why $60? This is what ANF membership costs in some states. When a newsagent asked me recently if I thought them joining the ANF for $60 a month was worth if, I talked with them about […]

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Tags: newsagency marketing · newsagency of the future · Newsagency management · Newsagent representation · Newsagency opportunities

Reminder: Citylink survey for Vic. newsagents

November 17th, 2015 · 1 Comment

Victorian newsagents who sell Citylink toll account recharge –  please click here to take a short survey. The results will better inform the discussions I am having with Transurban. 2 likes

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Tags: Newsagent representation

Is Epay behind the Vodafone outage via Touch Networks?

November 16th, 2015 · No Comments

Plenty of newsagents are frustrated that Vodafone mobile phone account top-ups have not be available through Touch Networks for some weeks. I know because I have received plenty of calls and emails. It has been challenging to get a straight answer. It felt like people did not want to say what was up for fear […]

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Tags: Newsagency challenges · Newsagency management · Newsagent representation

Victorian newsagents: have your say about Citylink

November 13th, 2015 · 6 Comments

I have been working on behalf of Victorian newsagents to address issues flowing from the decision by Australia Post to not offer Citylink top-up service. Newsagents have seen a spike in transactions, often incurring card processing fees that wipe out the small commission earned. Rather than newsagents abandoning the service I have sought to talk […]

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Tags: Newsagent representation

Taxi drivers decided to work on their businesses rather than demanding protection

November 10th, 2015 · 7 Comments

Victorian taxi drivers have done a u-turn in dealing with Uber. Their focus now is to improve their service and be more competitive rather than expecting politicians to protect them. The CEO of their association spoke to this with the The Guardian: “In 2015, if we’re not providing a service people want to use, then the amount […]

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Tags: Newsagent representation

James Murdoch is right: we have to be disruptors

November 5th, 2015 · No Comments

We have to be disruptors if we’re going to grow. This is James Murdoch as quoted in a report in today’s Australian Financial Review. The quote equally applies to newsagents. We have to be disruptors ourselves. Some of us are, but not enough. Being a disruptor means breaking free from expectations associated with your shingle. […]

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Tags: Newsagency challenges · newsagency marketing · newsagency of the future · Newsagency management · Newsagent representation · Newsagency opportunities · Optimism

Do newsagents think taxi drivers should be compensated over Uber?

November 5th, 2015 · 5 Comments

Taxi drivers are waging a campaign for compensation over the introduction of the competitive Uber service. Ross Greenwood has has a bit to say about this on Macquarie radio. Taxi drivers have step and association and a website to make their case. If the federal government provides any form of compensation for the introduction of […]

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Tags: Ethics · Social responsibility · Newsagent representation

I urge magazine publishers to make newsagencies magazine specialists once more – ditch supermarkets

October 30th, 2015 · 15 Comments

I response to the article in mUmBRELLA last week reporting comments about newsagents by two publishers, I offered to write in support of newsagents and with a suggestion on how to grow magazine sales and support small business newsagents. mUmBRELLA published my contribution yesterday. In this article I call on magazine publishers to supply newsagents […]

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Tags: Newsagency challenges · magazines · magazine distribution · Newsagency management · Newsagent representation · Magazine oversupply

The scare campaign by newsagent associations has damaged the image of the newsagency channel

October 2nd, 2015 · 24 Comments

Newsagent associations in Australia are not helping their newsagents with their talking down of the channel by claiming damage will be done if this or that protection is not offered. For much of the last year they have run a negative campaign about lotteries on the east Coast and the issue of whether tatts places […]

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Tags: newsagency of the future · Newsagency management · Newsagent representation

My advice if you think closing and walking away from your newsagency business is the only option available to you

September 30th, 2015 · 13 Comments

Taylor Square newsagency in Sydney closed Friday last week after decades of service to Darlinghurst locals, many who partied in the area and many more who travelled there for their unparalleled range of magazines. The Piggott family were passionate about magazines. The report cites the NSW government lockout laws as a major cause of the […]

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Tags: newsagency of the future · Newsagency management · Newsagent representation · Newsagency opportunities

Unprofessional magazine display at a Coles supermarket shows why they should not get magazines

September 19th, 2015 · No Comments

This photo shows how a Coles supermarket in Melbourne had Country Style magazine shoved into their magazine fixture yesterday morning. It was the second Coles I had been in in 24 hours with this magazine handled this way. This is appalling for Country Style and all magazines as it screams: we don’t care about magazines! What does the publisher expect? […]

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Tags: magazines · Newsagency management · Newsagent representation · visual merchandising

Newsagents do not need more ‘leech’ products and services

September 14th, 2015 · 6 Comments

I met with people in Sydney today who want to introduce a service to the newsagency channel. It is unlike any product newsagents sell or have ever sold. Further, it doesn’t fit with existing categories most newsagents sell. They have little money for promotion. What we need is 1,000 shops offering the service and that will make it […]

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Tags: Newsagency management · Newsagent representation · Newsagency opportunities

Helping a newsagent prepare for a GNS meeting

August 21st, 2015 · 4 Comments

A fellow newsagent is meeting with senior GNS management Monday next week following comments on a blog post here. I have opened this thread for others to comment about what they are looking for from GNS operationally and product-wise that this newsagent could raise in their meeting. I am happy to receive private comments at […]

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Tags: Newsagency management · Newsagent representation

How one newsagent leveraged the local paper out of Woolworths

August 21st, 2015 · No Comments

A newsagent shared this story with me recently about how they won a local newspaper back to their business and out of Woolworths. In their own words, with identifying details edited out, here is their story: One of the local papers some time ago put their paper in the local Woolworths supermarket located very close […]

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Tags: Newspapers · Social responsibility · Newsagency management · Newsagent representation · Newsagency opportunities

Making the case to Transurban for better commission on Citylink top-up

August 12th, 2015 · 1 Comment

I have made a submission through Touch to transurban pitching for an increase in commission for newsagents from the current 55 cent transaction fee. I was invited to make the submission following several emails to management on behalf of newsagents. Here is part of what I wrote: Newsagents pay around $23.00 an hour for employees […]

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Tags: Newsagency challenges · Newsagent representation · Management tip

Can newsagents trust the ANF promotion of Hubbed?

August 7th, 2015 · 3 Comments

If the ANF wants newsagents to support them as an industry association they need to retreat for commercial activity. Yesterday, the ANF sent out an email to newsagents promoting Hubbed. The communication has no disclosure as to commercial arrangements between Hubbed and the ANF. A while back, following an outcry from newsagents, the ANF said it […]

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Tags: Newsagent representation · Hubbed

Is the IBIS report on newsagencies based on flawed Hubbed pitch?

July 31st, 2015 · No Comments

Reading the IBISWorld Industry Report OD5495: Newsagencies in Australia, I am left wondering how wide their research took them since they place considerable emphasis on the Hubbed Connect platform. There are nine references over 29 pages including this from page 11: The Connect model, which is being offered to newsagencies, is anticipated to provide significant growth […]

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Tags: Newsagency challenges · Newsagency management · Newsagent representation · Hubbed

Good to see the redundant N not on TVCs

July 24th, 2015 · No Comments

It is good to see UK partworks publishers not including the N symbol on TV commercials currently running. The N symbol is not a unifying symbol as many newsagents do not use it and among those who do there are several versions dating back to the original release many years ago. 5 likes

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Tags: Newsagency management · Newsagent representation

Why I think the ANF advice on adult colouring is flawed

July 11th, 2015 · 4 Comments

The ANF published an article this week about adult colouring that focused only on products from Gotch and Network. I hope newsagents do not rely on the ANF advice as it is flawed and late, many months late. Adult colouring is not a recent craze. Newsagents in newsagency marketing groups or plugged to trends know this […]

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Tags: Newsagency challenges · Newsagency management · Newsagent representation · Newsagency opportunities

Cheap old magazines damage the newsagency brand

June 26th, 2015 · No Comments

While for sure there is a debate about the Newsagency shingle, for the majority of newsagency businesses it remains the key identifier of the business. This is why it is frustrating to see a display like this outside a newsagency. In my opinion this display damages the business and the broader newsagency brand. I don’t […]

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Tags: Newsagency challenges · Ethics · Newsagency management · Newsagent representation

The ANF can’t hide forever

June 24th, 2015 · 13 Comments

Ever since I and other newsagents started speaking about the poor representation of newsagents by the ANF on the proposed magazine supply rule change trial being organised by the MPA, representatives of the ANF have attacked some speaking out but refuses to engage in real dialogue. There was Ann Nugent, QLD ANF staffer, reportedly speaking […]

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Tags: magazines · magazine distribution · Newsagent representation · Magazine oversupply

More correspondence on the ANF handling of the MPA trial

June 12th, 2015 · No Comments

Yesterday, I received an email from the ANF CEO despite the ANF Chairman saying ANF staff had been directed to not respond.  Here is that email: Mark I am writing directly to you as I feel that I need to respond to your comments, in relation to what I have supposedly done. Firstly I have […]

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Tags: Newsagent representation