Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'newsagent software'

Issues with vending VISA product via Touch

December 23rd, 2014 · 1 Comment

I am aware of an issue for newsagents vending prepaid Visa product through their POS software connecting to Touch Networks. A conference call has been arranged for overnight between Touch and their US based partner for this product to get to the bottom of the issue and sort out a resolution. UPDATE: It’s all fixed. […]

[

Tags: Newsagency challenges · newsagent software

How the Rolling Stones helped us with a Beatles sale

December 4th, 2014 · 6 Comments

A customer a couple of days ago purchased a Rolling Stones calendar after much deliberation – they didn’t want to pay the price we had it at. Our team member encouraged the purchase commenting that they’d get a discount voucher. It worked. Once they got their voucher they surprised us by then purchasing a Beatles mug without a […]

[

Tags: Gifts · Management tip · marketing · marketing tip · Newsagency management · newsagency marketing · Newsagency opportunities · newsagent software

Is this latest magazine distributor idea all about reducing early returns?

July 3rd, 2014 · 10 Comments

A magazine distributor has asked XchangeIT to research implementing virtual magazine labels. Their thought is that newsagents not label magazines and instead use a hand held device to manage titles. In a practical sense, they want you to stand in front of a title, remove it from the shelf, scan the barcode, see on the screen the […]

[

Tags: Newsagency management · Newsagent representation · newsagent software

Another newspaper stand

April 8th, 2014 · 3 Comments

Further to my recent posts here and here about newspaper stands, check out what I saw Sunday at New York’s La Guardia airport. While it does not hold a lot of stock, you could place your top selling daily at the bottom and the others in the pockets above. The stand is sturdy so there […]

[

Tags: Newsagency opportunities · newsagent software · Newspaper marketing · Newspapers

Newsagents: check security for customer credit card numbers

December 20th, 2013 · No Comments

I am shocked at the news out of the US that Target stored over the counter purchases customer credit card details including name, number, expiry and CVV in their POS software – and that around 40 million records were stolen in a security breach experienced by the giant retailer. My shock is that Target kept […]

[

Tags: Newsagency management · newsagent software

Avoid mistakes with the instant asset write-off

November 22nd, 2013 · No Comments

My newsagency software company Tower Systems on Monday shared information with newsagents on the instant asset write-off opportunity for small businesses that looks set to expire on January 1, 2014. Following my publishing of information advice was put out by another company that could be confusing. The ATO website is clear on this issue. The […]

[

Tags: Newsagency management · newsagent software

Why newsagent suppliers should trust newsagents

November 6th, 2013 · 5 Comments

Newsagent suppliers who want a healthy and valuable relationship with newsagents need to read this, all of it … especially if you want to grow the revenue your company achieves through newsagency businesses. Our channel started with us as agents, being told what to do by everyone dealing with us. While that has changed, key […]

[

Tags: Newsagency challenges · Newsagent representation · newsagent software · Newsagent suppliers

News delays iServices implementation for SA

November 3rd, 2013 · 16 Comments

News Corp. is delaying the introduction of DTI Circulation – its national circulation and subscriptions system which is already in place across New South Wales, Victoria, Queensland, Tasmania and the Northern Territory. No reason has been given for the delay in SA. News has advised that the WA implementation will be undertaken later this month. 5 […]

[

Tags: newsagent software · Newspaper distribution · newspaper home delivery

ePay outage in WA

October 4th, 2013 · 1 Comment

ePay is experiencing issues serving WA retail locations who use iiNet as their ISP. ePay is aware of the issue. 0 likes

[

Tags: newsagent software

New Tatts barcodes start to roll out

September 10th, 2013 · 4 Comments

The software change to produce the new style barcode on Tatts tickets that newsagents can scan with their newsagency software has commenced roll out. We’re aware from VIC and QLD. Newsagents can only scan the barcode if their newsagency software has been updated to do this. 6 likes

[

Tags: Lotteries · newsagent software

At GNS Market Fair in Brisbane today

September 7th, 2013 · 1 Comment

I’m speaking about how newsagency software well used can make your business more valuable as part of the workshop series at the GNS Market Fair in Brisbane today. I also touch on some themes from the Newsagency of the Future workshop. If you’re at the fair say g’day. 0 likes

[

Tags: Newsagency management · newsagency marketing · newsagency of the future · newsagent software

Network Services invoices problem for WA & SA newsagents

September 1st, 2013 · 5 Comments

Senior management from Network Services advises they are working on a problem with electronic invoices delivered through XchangeIT for WA and SA newsagents for tomorrow. I’ll share here anything further I hear. UPDATE: Network advises that an update at 6PM should see all missing files dispatched. 8 likes

[

Tags: newsagent software · XchangeIT

Newsagent locked out magazine distributor invoices

August 15th, 2013 · 2 Comments

Magazines distributors and XchangeIT need to look at barriers put in place by some that block access to electronic invoices. Another newsagent recently was blocked from accessing electronic invoices because they decided they did not want to continue with software support coverage for their newsagency software. They did not want to pay the close to […]

[

Tags: newsagent software

Increased split delivery of magazines on the way but not for all newsagents

July 8th, 2013 · 1 Comment

Network Services is gearing up to increase split deliveries for more selected high volume titles. However, they will not provide split deliveries to newsagents identified in their XchangeIT data as servicing sub agents. Split deliveries do not work as desired where a newsagent is servicing sub agents. Newsagents with sub agents need to ensure they […]

[

Tags: Newsagency management · newsagent software · XchangeIT

Why newsagents should not use a manual stocktaker this year

May 30th, 2013 · 10 Comments

Every year I see newsagents bring in a stocktaker who does a great job counting and valuing stock but who adds nothing to the business operationally. A stocktake is less about the value of the stock than about getting accurate data on which to base smarter business decisions. Using newsagency software, newsagents can do the […]

[

Tags: Newsagency challenges · Newsagency management · Newsagency opportunities · newsagent software

Malware attacks spike, hitting newsagents

April 19th, 2013 · No Comments

Malware attacks affecting newsagency businesses through their computer systems is on the rise. In the last week several businesses have been harmed.  It’s too late after you’ve be affected to ask what you should do to protect your business.  Act now. Use a respected anti-virus program. Keep your protection up to date.  The time being […]

[

Tags: newsagent software

Comprehensive newsagency software training program launched for newsagents and newsagency employees

April 17th, 2013 · 2 Comments

My newsagency software company today launched a comprehensive training program for newsagents and newsagency employees. Made up of in excess of 120 professionally produced videos (more than 7 hours of peer reviewed training) this training is unique in that… There is no extra fee to access the training. It’s newsagency business specific. Newsagents register employees […]

[

Tags: Newsagency management · newsagent software · Newsagent suppliers

What is it with newspaper publishers?

February 23rd, 2013 · No Comments

The people at The Newcastle Herald wrote to newsagents at the start of this week announcing a price change from next Monday. They didn’t tell the software companies though. The people who help newsagents with what is significant change were kept in the dark – left to find out by accident. It’s frustrating that publishers […]

[

Tags: newsagent software · Newspaper distribution

Sunday newsagency management tip: compare your basket size

February 10th, 2013 · 8 Comments

Commenters writing on my Do newsagencies have a future? post have been discussing average basket size with some publishing their number. Basket size can be measured in dollars or units. Good newsagency software reports this easily for you.  There is a considerable difference in basket size, beyond the size and performance of the business, depending […]

[

Tags: Management tip · Newsagency management · newsagent software

Kaspersky update illustrates danger for computer users

February 7th, 2013 · No Comments

Okay I’m not a fan of the Russian Kaspersky virus protection software. I prefer and recommend AVG. Kaspersky users had a good reason to dislike their anti virus software vendor following web access outage for many following an update Monday this week. This automatic update, causing the web outage, is another example of damage that […]

[

Tags: newsagent software

Gotch invoice file issue resolved

January 20th, 2013 · 2 Comments

Some newsagents reported that they have not received all of their electronic invoices form Gordon and Gotch for tomorrow. I alerted the company and their Head of IT has just advised that Gotch has re-sent DD2 files to newsagents who had the problem. They should be available now. This applies to all newsagents who had […]

[

Tags: magazine distribution · newsagent software

Newsagent blocked from XchangeIT

October 5th, 2012 · 7 Comments

Earlier this week someone commented on a post on this blog that they had been blocked from getting XchangeIT invoices by their software company because they had decided to not take up software support coverage. It frustrates me that a newsagency software would block a newsagent from accessing business-critical magazine invoice data. The software company […]

[

Tags: newsagent software

Do you want to save time on magazine statement reconciliation?

September 20th, 2012 · 41 Comments

One of the future benefits of a new XchangeIT platform pitched to newsagents around four years ago was computer-based reconciliation of magazine distributor statements.  If my memory is correct this was pitched at the ANF conference in 2008. For years, newsagents have told me this is something they want. I have supported it to XchangeIT […]

[

Tags: Newsagency management · newsagent software

Hallmark and John Sands sales data helps newsagents and suppliers

July 26th, 2012 · No Comments

With some newsagency software programs having offered the ability to provide sales data to Hallmark and John Sands for years, it is good to see both parties making use of this to drive better value from the newsagent / supplier relationship. Newsagents who ensure they have accurate business performance data and who share this automatically […]

[

Tags: newsagent software

NewsPOS newsagency software lives on

July 24th, 2012 · No Comments

Earlier this year I purchased the NewsPOS newsagency software business. While some newsagents have switched from NewsPOS to Tower Systems, around 70% continue to use NewsPOS and the team in my software company supports these NewsPOS users. I mention this because someone is putting it out there that NewsPOS closed. It didn’t. It was acquired […]

[

Tags: newsagent software