Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Newsagent suppliers'

How is your Fairfax customer service?

July 12th, 2014 · 5 Comments

I have heard from several newsagents this week of poor to non existent customer service from Fairfax regarding supply issues. If newsagents are not getting responses and assistance from fairfax to queries regarding selling their product then how bas is it for customers calling about a single copy? What’s been your fairfax customer service experience? […]

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Tags: Customer Service · Newsagent suppliers · Newspaper distribution · Newspapers

Brilliant launch material for Tic Tac Tropical

April 21st, 2014 · No Comments

The double page spread in a convenience magazine is an excellent example to other publishers on how to launch a new line to newsagents and other retailers. They tell us their ad spend and where they will spend it. But it’s their steps for sales success that I like the most, especially how they show […]

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Tags: confectionary · Newsagency opportunities · Newsagent suppliers

A look at Bauer Media

April 8th, 2014 · No Comments

Respected journalist Ben Hills wrote a long and fascinating piece for Good Weekend – published March 28 – that looked at Bauer media, the business formerly known as ACP. Hills was thorough in his research – I know because of questions he put to me as part of the research. The article is something newsagents […]

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Tags: magazine distribution · magazines · Newsagent suppliers

Here today gone tomorrow, do due diligence on your suppliers

February 5th, 2014 · No Comments

2014 will be a disruptive year for some newsagency suppliers. I expect we will see some long-term suppliers close or consolidate and some more recent suppliers withdraw from our channel or close altogether. Just as suppliers do due-diligence on new accounts they open with newsagents, newsagents should do due diligence on suppliers – especially suppliers […]

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Tags: Newsagency challenges · Newsagency opportunities · Newsagent suppliers

Why newsagent suppliers should trust newsagents

November 6th, 2013 · 5 Comments

Newsagent suppliers who want a healthy and valuable relationship with newsagents need to read this, all of it … especially if you want to grow the revenue your company achieves through newsagency businesses. Our channel started with us as agents, being told what to do by everyone dealing with us. While that has changed, key […]

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Tags: Newsagency challenges · Newsagent representation · newsagent software · Newsagent suppliers

Newsagents keen to embrace technology over in-store sales reps

August 7th, 2013 · 1 Comment

One interesting result from the survey on the weekend of newsagents about sales reps was the strong desire  for an online alternative to in-store rep visits. In other results, 49.1% of respondents say reps are not so important, and 9.4% say reps are not important at all.  31.1% say reps waste their time.  44.3% want […]

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Tags: Newsagency management · Newsagent suppliers

Are newsagency suppliers not up for a debate?

May 25th, 2013 · 6 Comments

While I applaud News Limited for commenting on my recent blog posts here about their move to add a 80 cent surcharge to each copy of The Advertiser they deliver to select parts of regional South Australia, their comments reinforce a view that newsagent suppliers don’t like it when newsagents publicly disagree with them. I […]

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Tags: Newsagency challenges · Newsagency management · newsagency marketing · Newsagent representation · Newsagent suppliers

Newsagents worse off with Optus?

May 7th, 2013 · 14 Comments

Newsagents have been advised new commission rates following the elimination of jenlist as the distributor on behalf of Optus to newsaagnets. rahtre than Optus sharing the benefits of the elimination of a middleman, newsagents have been stung based on correspondence from the company. Commission on phone sales remains the same but recharge has gone from 8% […]

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Tags: Newsagent suppliers · phone recharge

Optus decides to manage newsagent and other retail outlets directly

April 20th, 2013 · 12 Comments

Optus announced Friday that it will move to managing its retail partner network directly, just as Vodafone decided a few days earlier. This disappointing decision by Optus brings to an end a long-term association between Optus and Jenlist – a supplier which has been important to newsagents, delivering excellent service and leading many newsagents to […]

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Tags: Newsagent suppliers · phone recharge

Comprehensive newsagency software training program launched for newsagents and newsagency employees

April 17th, 2013 · 2 Comments

My newsagency software company today launched a comprehensive training program for newsagents and newsagency employees. Made up of in excess of 120 professionally produced videos (more than 7 hours of peer reviewed training) this training is unique in that… There is no extra fee to access the training. It’s newsagency business specific. Newsagents register employees […]

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Tags: Newsagency management · newsagent software · Newsagent suppliers

How we handled running out of The Age

February 11th, 2013 · 47 Comments

We ran out of The Age (again!) before lunch on Saturday. Our supplying newsagent, also a retailer in the shopping centre, refused us extra stock so we purchased most of what they had left, at retail. They were itching for a fight but our team member making the purchase stood their ground. Given either their […]

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Tags: Newsagent suppliers · Newspaper distribution · Newspapers · Ugh!

News International threatens to stop supply to a newsagent over cover price dispute

July 7th, 2012 · 13 Comments

The National Federation of Retail Newsagents reports that News International has threatened to stop supply to an independent newsagent who added a 10p surcharge to the price of the weekend Sun to maintain margin after News cut the price of the Saturday newspaper in advance of the launch of the Sunday Sun. Since February this […]

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Tags: Newsagent suppliers · Newspaper distribution · Newspapers

Getting out of Christina Re products

December 1st, 2011 · 5 Comments

We have sold Christina Re products in one or more of my newsagencies for a few years.  I have decided to bring this association to an end for several reasons – they have become less flexible, they are now in Officeworks and there are better value products for the newsagency shopper. Suppliers who want to […]

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Tags: Newsagent suppliers

Finding $17,500 extra gross profit this year

August 23rd, 2011 · 1 Comment

I am writing this blog post for newsagent suppliers. There are plenty of newsagents in shopping centres who face a minimum annual rental increase of 5% every year. If a newsagent paid $300,000 in base rent last year, this year they will pay $17,500 more. I know of newsagents paying considerably more than $300,000 a […]

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Tags: Newsagency challenges · Newsagency management · Newsagent suppliers

Good to see SA & WA Lotteries assist newsagents to ANF Conference

August 23rd, 2011 · 1 Comment

It was terrific to hear that WA Lotteries and SA Lotteries each offered grants of $1,000 to help newsagents fund attending the ANF Conference in Melbourne this week.  They offered more $1,000 grants than were taken up unfortunately.  It’s not often that we see newsagency suppliers offering such practical financial assistance for newsagents to participate […]

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Tags: Newsagency opportunities · Newsagent suppliers

Beware supplier reps who place unauthorised orders

February 10th, 2011 · 4 Comments

Newsagents ought to consider establishing a rule that unless the business owner or manager signs for an order, the business will not accept responsibility for the order. All it takes is one representative from a supplier to order something you did not need or want and you can find yourself in a protracted battle to […]

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Tags: Newsagent suppliers · Ugh!

Hallmark assembles flood response team

January 13th, 2011 · No Comments

Hallmark has activated its response team in preparedness for responding to the Queensland flood situation.  This multi-disciplinary team will draw on the resources of the company to quickly respond to situations as they are uncovered following the receding of the flood waters. 0 likes

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Tags: Newsagent suppliers · Social responsibility

Kudos for Gordon and Gotch flood support

January 13th, 2011 · No Comments

Gordon and Gotch has donated $50,000 to the flood appeal and is seeking support from other newsagent suppliers for similar donations. 0 likes

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Tags: magazine distribution · Newsagent suppliers · Social responsibility

Note to newsagency suppliers: actions speak louder than words

December 4th, 2010 · 2 Comments

There are some newsagency suppliers who regularly tell newsagents and those who represent newsagents how much they value newsagents and how important the newsagency channel is.  They say that newsagents are important to their business.  They sometimes throw out figures to support their argument. My mum would say to us kids that actions speak louder […]

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Tags: Newsagent suppliers

Eugene goes to Hollywood

November 13th, 2009 · No Comments

Eugene Varricchio, Group General Manager – Retail & Distribution, ACP Magazines, was dragged on stage at the newsXpress National Conference a few weeks ago in Melbourne by performer Matt Hollywood to help with a comedy routine.  Check out the footage captured on a mobile phone on the night and loaded to YouTube: Eugene handled with […]

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Tags: Newsagent suppliers

Some newsagent suppliers hold back sales

July 30th, 2009 · 4 Comments

Some suppliers get in the way of achieving sales in newsagencies because of their rules about how and where they want their product displayed. I wish they would trust that I want what they want – their products sold as quickly as possible. Having a go at a newsagent because of a breach of the […]

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Tags: Newsagency challenges · Newsagent suppliers · Ugh!

Don Burke cuts through the pile of newsagent mail

February 23rd, 2009 · No Comments

Newsagents receive a ton of correspondence every week. Most of this communication is from suppliers telling us what to do, where to place product, what displays to create and the like. It is a pleasure to receive the letter we received from Don Burke. In the personally signed letter, Don thanked us for our support. […]

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Tags: magazines · Newsagent suppliers

Compendium loves their customers

April 3rd, 2008 · 2 Comments

Compendium is a great company to do business with. They always go above and beyond. Every order comes with something extra – either a small gift or something free to help you better promote their products in store. They think of every detail. The photo shows the free easter egg we received with an order […]

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Tags: Customer Service · Newsagent suppliers

The long Aussie summer

January 4th, 2008 · No Comments

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Tags: Newsagent suppliers

Shovel makers make more money than those who shovel

May 19th, 2007 · No Comments

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Tags: Newsagent suppliers