Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'phone recharge'

Newsagents tweeting about appalling treatment of our channel by Optus

November 29th, 2013 · 9 Comments

Several newsagents have taken to Twitter this week to complain about the 25% margin cut being applied by Optus against small business newsagents. The more tweets the better for our campaign to get the telco giant to take notice. it’s great to see newsagents engaged in a campaign like this. It’s disappointing, however, that newsagent […]

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Tags: phone recharge

Optus to cut retailer margin

November 15th, 2013 · 41 Comments

Some disappointing news for newsagents selling Optus mobile recharge. Optus is cutting margin while our costs of providing the service is increasing. How Optus can justify cutting margin is beyond me. If their costs have gone up they should deal with it in call charged and not by clawing margin from small businesses like ours. […]

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Tags: phone recharge

Newsagents switching to Touch based on Vodafone availability

July 4th, 2013 · No Comments

Now that Vodafone mobile recharge is available from Touch, newsagents are making the move from what I am hearing. The ease with which Touch can be accessed through various systems and the Australian based support services from Touch are helping newsagents make Touch a compelling proposition. 5 likes

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Tags: phone recharge

Optus PPS continues to fail to connect with newsagents

June 24th, 2013 · No Comments

Following my post last week, other newsagents have let me know that they, too, have been contacted by Optus.  Here’s the text of the email received by me and plenty of newsagents last week – newsagents who had not signed up with Optus despite what the email says. Welcome to Prepaid Services (PPS), we are […]

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Tags: phone recharge · Ugh!

Optus signing up newsagents who have not signed up

June 21st, 2013 · 1 Comment

I am guessing other newsagents have received the email from Optus advising that their new account is now active and pitching gifts and offers – when newsagents have not signed up for Optus. Optus is not handling going direct to retailers well. Indeed, this latest unsolicited communication is demonstrating poor management or dreadful presumption. 19 […]

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Tags: phone recharge · supplier arrogance

Touch Networks now provides access to Vodafone recharge

June 18th, 2013 · No Comments

Newsagents will be thrilled to learn that Touch networks now provides access to Vodafone recharge. Read the announcement here. Accessible by newsagents directly from within their Point of Sale software and for no setup of additional fee, the arrival of Vodafone to Touch will make many newsagents happy. 14 likes

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Tags: phone recharge

Jenlist appoints administrator

June 11th, 2013 · 15 Comments

Jenlist Distribution, the business responsible for creating and supporting the newsagents network of Optus resellers for the last fifteen years has today gone into voluntary administration.  Here is their announcement in full: Dear Valued Retailer, This is an important email. As you would be aware, after 15 years of servicing the General Route market on […]

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Tags: Newsagency challenges · phone recharge

Newsagents being pressured by Optus

May 26th, 2013 · 6 Comments

I’ve had several newsagents and people from one of my own newsagencies tell me that the calls and visits from Optus trying to get them to sign up to sell Optus products in-store are pressure-focuses. They don’t take no for an answer. Nothing like the Jenlist relationship at all. As well as product and marketing […]

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Tags: phone recharge

Reminder: phone recharge survey

May 23rd, 2013 · No Comments

Take a moment to participate in the four question phone recharge survey. I’ll leave it up for another day. We’re at more than 100 responses so far. 2 likes

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Tags: phone recharge

Mobile phone recharge survey for newsagents

May 22nd, 2013 · 6 Comments

I have prepared a quick four-question survey for newsagents on selling mobile phone recharge. You can participate in the survey here. I created the survey because of the increasing number of newsagents I hear saying they will quit the product category given falling commission.  I’ll publish the results here. In 2005 I wrote here about […]

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Tags: phone recharge

Newsagents worse off with Optus?

May 7th, 2013 · 14 Comments

Newsagents have been advised new commission rates following the elimination of jenlist as the distributor on behalf of Optus to newsaagnets. rahtre than Optus sharing the benefits of the elimination of a middleman, newsagents have been stung based on correspondence from the company. Commission on phone sales remains the same but recharge has gone from 8% […]

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Tags: Newsagent suppliers · phone recharge

Optus decides to manage newsagent and other retail outlets directly

April 20th, 2013 · 12 Comments

Optus announced Friday that it will move to managing its retail partner network directly, just as Vodafone decided a few days earlier. This disappointing decision by Optus brings to an end a long-term association between Optus and Jenlist – a supplier which has been important to newsagents, delivering excellent service and leading many newsagents to […]

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Tags: Newsagent suppliers · phone recharge

How newsagents can access Vodafone products

April 18th, 2013 · 2 Comments

Following my post earlier this week I have been contacted by Vodafone with information on how newsagents can source products following the end of the contract with Silverfox. Vodafone is the management of its convenience and newsagency distribution. There have not been any cuts to the distribution network itself, just the move to a direct […]

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Tags: Newsagency management · phone recharge

Newsagents can more than double Optus margin

July 20th, 2012 · 4 Comments

Kudos to Jenlist for landing an Optus recharge margin opportunity for all newsagents.  This deal gives newsagents an opportunity to grow margin from 5% for Optus recharge to 7% and even 10%. While it sounds like I am promoting this … I am – but not for commercial reasons. I heard about it and thought […]

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Tags: phone recharge

Coles makes phone recharge about price

May 18th, 2011 · 6 Comments

Check out the ad which ran on the back page of mx newspaper in Brisbane yesterday.  Coles is making mobile recharge about price, showing that they can’t win on service and other differentiation points with other retailers offering recharge, like newsagents. I am surprised that Telstra is connected with this campaign with Coles.  Newsagents do […]

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Tags: phone recharge

Telstra cuts newsagent phone recharge margin by 20%

October 1st, 2010 · 29 Comments

Telstra has announced a cut of 20% to the commission earned by newsagents for mobile phone recharge sales.  This must be part of their plan to reverse their poor financial performance. Telstra has extraordinary market power and they have just showed that in relation to newsagents.  We will not do anything about the 20% cut […]

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Tags: Ethics · phone recharge

New mobile recharge collateral

July 15th, 2009 · 2 Comments

Tower Systems has released artwork for new in-store collateral promoting mobile phone recharge.  This is available to users of the Tower eziPass electronic voucher platform.  The plan is to release further new collateral heading into Christmas – so that the offer remains fresh.  Mobile recharge is a good impulse purchase opportunity in newsagencies and fresh […]

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Tags: marketing · phone recharge

ACCC takes action against CardCall

April 19th, 2009 · 1 Comment

The ACCC has commenced legal action against CardCall Pty Ltd for alleged contravention of the Trade Practices Act in relation to the sale of their Talk Tomato, Daybreak, OZcall and Green pre-paid phonecards. 0 likes

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Tags: phone recharge

Issues with Vodafone recharge

March 20th, 2009 · 6 Comments

We have heard of problems vending Vodafone recharge through Tafmo (Touch) facilities.  eziPass, pulling product direct from e-pay, is vending Vodafone recharge without an issue.  Vodafone last month announced the appointment of e-pay as its exclusive distributor. eziPass is available free to all newsagents – except the 300 running the POS Browser software. 0 likes

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Tags: phone recharge

Signing with e-pay is now easier

March 3rd, 2009 · No Comments

e-pay has just announced that new contracts with newsagents will not have any break penalty. This makes it even easier for newsagents to sell e-pay mobile phone and other electronic voucher products through eziPass platform. To sign up, please go to the retailer sign up page on the eziPass website. eziPass is integrated with Tower […]

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Tags: phone recharge

Are you selling Vodafone recharge?

February 24th, 2009 · 8 Comments

Newsagents selling Vodafone recharge from the TAFMO / Touch computer based platform will need to move quickly to establish a supply relationship with e-pay as Vodafone recharge is about to be exclusive distributed by e-pay.  The sign-up process can take two weeks because of the checks involved. 0 likes

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Tags: phone recharge

Promoting mobile recharge drives sales

February 23rd, 2009 · 3 Comments

These generic posters we made to promote mobile recharge are helping to drive sales in our shops.  They take less space than branded posters.  Placed appropriately, they remind customers and you can see them add a recharge to a sale.  If you would like some of these A3 posters, drop me an email. I will […]

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Tags: phone recharge

Vodafone selects e-pay

February 4th, 2009 · 7 Comments

Vodafone has announced that it has appointed e-pay Australia as its exclusive distributor of Vodafone prepaid recharge products via retail channels. For some months Vodafone has also supplied through TAFMO. This relationship appears to be at an end. Newsagents using the eziPass platform from my software company can access Vodafone recharge product direct from e-pay. […]

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Tags: phone recharge

Optus the stand out for mobile recharge

January 23rd, 2009 · 6 Comments

Optus is the stand out brand in the mobile recharge business in our newsagencies.  In one of our stores it accounts for more than 40% of all recharge product sold – twenty five vouchers last week. I am tracking this because this is the business we lost for a time when Bill Express and related […]

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Tags: Bill Payment · phone recharge

Promoting mobile phone recharge

January 8th, 2009 · 1 Comment

Click on the image to see a larger photo of the how we are using A3 posters to promote mobile phone recharge in our newsagencies.  While there is plenty of collateral material around specific brands of mobile phone carriers, our feeling is that a generic sign like this more efficiently speaks to the overall offer mobile phone […]

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Tags: newsagency marketing · phone recharge