Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'retail'

Easter Sunday penalty rates for Victoria

February 17th, 2015 · 2 Comments

The Victorian government has announced that Easter Sunday will be declared a public holiday to provide for an increase in pay for people working that day. Sunday penalty rates are already excellent, there is no need for the government to force business owners to spend more money getting people to work when they want to […]

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Tags: retail

What small business can learn from #libspill

February 8th, 2015 · 2 Comments

For all their talk about leadership, politicians rarely demonstrate this trait. Instead, they focus selfishly on themselves ahead of the needs of those they claim to serve. This focus on self preservation is evident in Australia this weekend in the lead up to the vote on the spilling of leadership position of the parliamentary Liberal party. […]

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Tags: Ethics · Leadership · Newsagency management · retail

3D gaining traction in retail

January 23rd, 2015 · No Comments

One of the shops I got to see in New York last week was 3D printing outfit Makerbot. On the back wall you can see 9 3D printers. Elsewhere in the shop they have items for sale that they have ‘printed’. While I’ve written about this previously, I am revisiting it today as I think […]

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Tags: retail

Some retailers benefit from the heatwave

January 3rd, 2015 · 2 Comments

While many in Australia fight to protect their homes and communities from bushfires today, it feels inappropriate to benefit from the surge in sales as a result of people flocking to shopping centres to escape the heat. That’s what is happening though. Today will be a much busies than usual first sSaturday of the new […]

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Tags: retail

Product adjacency mistakes

December 30th, 2014 · No Comments

I am guessing whoever decided to put the kids face paint with condoms was not following  head office mandated plan-a-gram in the 7 Eleven where I took the photo. Space is a challenge in a small footprint store. Also, sometimes you put a product somewhere to get it out thinking that you will come back to it […]

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Tags: retail

What?! No coffee

December 24th, 2014 · 9 Comments

Europeans are used to towns closing down for summer and plenty in China are used to it too when factories and businesses close for Chinese New Year. But I don’t get why my favourite coffee shop is closed today and for the next couple of weeks. It’s a competitive world with other coffee shop options […]

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Tags: retail

People really do buy anything at Christmas

December 23rd, 2014 · No Comments

I didn’t expect the Santa shopping bags to work for us but they have – in yet another reminder that I am not my customer. One lady bought one on the weekend because she had to have it to get into the Christmas shopping spirit. Successful retail is about having the right products in the […]

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Tags: retail

A discount voucher from a billboard

December 23rd, 2014 · No Comments

The Priceline billboard in Pitt Street Mall offered a voucher if I pressed the button – so I did. Spend $50 and get $10 off. It’s a clever use of the billboard but old school compared to interactive billboards in some European and Asian countries where offers are tailored to the person in front of […]

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Tags: retail

GAP discounts 40% just before Christmas

December 23rd, 2014 · No Comments

Further to my post on the weekend about not discounting before you need to, I was surprised to see GAP is Sydney yesterday offering 40% off everything in store. While they control the entire supply chain of what they sell, the 40% off sign suggested to me that they’re having a soft Christmas. They’re smart […]

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Tags: retail

The things customers say: My mum is an idiot

December 22nd, 2014 · 1 Comment

In the newsagency on Saturday a guy in his early thirties was speaking into a Chatter Santa saying over and over my Mum is an idiot. Chatter Santa was repeating it back to him, over and over. I heard this from behind me and looked around to see what’s what. His mum was standing next to […]

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Tags: retail

Sunday newsagency management tip: don’t discount before you need to

December 21st, 2014 · No Comments

A card shop near my newsagency yesterday had Hallmark boxed Christmas cards at 50% off. They are the only shop of seven or eight in the shopping centre with Hallmark cards boxed Christmas cards discounted. Others with discounted Christmas cards are the $2 and similar shops with unbranded product. We will not discount Christmas cards until Boxing Day. Sales […]

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Tags: Management tip · Newsagency challenges · Newsagency management · Newsagency opportunities · retail

Finding shopping lists: getting to see what shoppers are looking for

December 20th, 2014 · No Comments

I found this shopping list note on the shop floor the other day and loved the opportunity to see what one shopper was looking for and where they are looking. Take a look under Gift Shops. We have an excellent range of coffee mugs and plenty of teacher things. I didn’t see who dropped the note. I […]

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Tags: retail

Matthew dumped: making up stories about abandoned products

December 19th, 2014 · No Comments

We all see it in our shops, the product left abandoned far away from its usual location. Usually, it is a common product, nothing particularly noticeable. Sometimes, it is a personal product – and I wonder whether there is a back story to it being abandoned. On the weekend I found a personalised Christmas bauble, for […]

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Tags: retail

Breast education in the newsagency from a nana

December 15th, 2014 · No Comments

Look nana I made a breast a young boy called out to his nana in the newsagency on the weekend, wanting her to see what he has made with our display of kinetic sand. Nana’s response was quick and cheeky – if you think that’s a breast you’ve got a lot to learn. Judging by the […]

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Tags: Newsagency management · retail

Excellent branding and placement leverages traffic

December 10th, 2014 · No Comments

This Kinder Surprise display at the front of the Woolworths supermarket on George Street in Sydney is terrific. There is no missing the Kinder Surprise branding as you enter of leave the store through the main entrance. Kinder Surprise owns the space. From the detail on the floor units to the large posters, this is a consistent and clear […]

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Tags: retail · Tactical display · visual merchandising

Inspiring hamper display

December 6th, 2014 · No Comments

I was impressed with this hamper display I saw in Hong Kong last Sunday and share it here as inspiration for newsagents who are offering hampers or gift baskets as a service. The display in the photo is used for harvesting orders for deliveries. I know of newsagencies in Australia where hampers are offered off the shelf. […]

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Tags: Newsagency opportunities · retail · visual merchandising

A reminder we are not our customers

December 4th, 2014 · No Comments

Almost daily there is a reminder that we are not our customers and we should not assume we know what our customers will like. One of our team members thought these Be Jolly wind ups would not sell. In a week, almost all are gone. I like it when this happens as each occasion is […]

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Tags: retail

A product name you double-take to

December 3rd, 2014 · No Comments

When I saw the products name Fatties I did a double take … they really called a product Fatties? That’s what I thought. I saw it a few days when I was overseas. The store owner said it was popular. I guess it is a cultural thing. I’m not sure a hot water bag grand […]

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Tags: retail

Pie Face a timely reminder about the importance of a healthy core

November 27th, 2014 · No Comments

The appointment of Administrators to the Pie Face retail chain is disappointing for a high-profile Aussie retail start up. It’s never good reading about a retail group in such trouble. News reports this week have gone into some detail about challenges for the business that led to the owners bringing in the Administrators. The stories […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities · retail

A timely reminder about discount policy

November 24th, 2014 · No Comments

There are some newsagents currently running an ink sale where the sale prices are their regular prices. It’s not a sale. The discount claim is a breach since the ‘discounted’ prices are the everyday prices of the newsagents involved. The Age today has an article about this behaviour of retailers advertising things being on sale or […]

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Tags: retail

See, promoting at the counter works!

November 24th, 2014 · No Comments

Last Friday I wrote about the placement of this Hallmark Christmas snow globe at the counter and how lighting three globes up made it more noticeable. One customer purchased three, others purchased singles. Showing how a product works at the counter pays off. Yes, we can grow sales in our newsagencies by being smart and […]

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Tags: retail · Tactical display

Make shopping easier and sales increase in the newsagency

November 11th, 2014 · No Comments

By placing loose soap we sell in an organza bag with a product tag inside has driven excellent sales growth for us. It also streamlined selling at the counter, shifting the packaging work from the counter during a sale to the shop floor during quite times. I think the sales boost has come from shoppers […]

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Tags: retail · visual merchandising

Basic retail advice: if you have a front window in your newsagency use it to attract shoppers into your shop

November 4th, 2014 · No Comments

In you have a front window to your newsagency use it as a window and not as the back wall of a storage cupboard as one newsagency I saw recently does. The photo shows what you see from the outside of the shop looking in. There is no appeal to people walking past the window of […]

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Tags: Management tip · marketing · marketing tip · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities · retail

Thanks dad! That’s twenty-nine I’ve got now

November 3rd, 2014 · No Comments

The young girl was giving her dad a hug as she said this right after purchasing another Beanie Boo on Saturday morning. Thanks Dad! That’s twenty-nine I’ve got now. While she was a joy to see, it was more moving to see the Dad’s smile. After completing the purchase they stood at the display talking about […]

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Tags: retail

Terrific Woolworths Halloween engagement

October 31st, 2014 · No Comments

A colleague sent me this photo of Halloween in a Woolworths supermarket in regional NSW. I like that they have created something for shoppers to step into and through. This approach works well for Halloween – it’s an interactive season. 2 likes

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Tags: retail · visual merchandising