Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'Social responsibility'

Publishers should learn from the Coles attack on free speech

December 21st, 2015 · 2 Comments

So Coles Supermarkets caved into the prudes who complained about the Harpers Bazaar Miranda Kerr cover. What a pathetic and weak stand the supermarket giant has taken. Shame on them. The skin Kerr is showing on the cover of Harpers Bazaar is less harmful in my view than the tobacco products Coles peddles, the sugary drinks on […]

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Tags: Ethics · Social responsibility

Ignorant penalty rate comment on Fairfax Radio

December 21st, 2015 · 3 Comments

A talkback caller to fairfax radio 3AW yesterday said retailers were wrong to complain about penalty rates for teenagers. They claimed they were earning $10 an hour. At the cheapest rate this is out by 50%. Add weekend penalty rates and the hourly rate doubles, even more. It is frustrating Fairfax radio allowed the comment […]

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Tags: Social responsibility · Newsagency management

How do you feel about big businesses not paying fair tax?

December 18th, 2015 · 5 Comments

I am outraged at the report yesterday about big businesses not pain any tax. It is appalling that some of these businesses can spend more lobbying government than they do in taxation. It is frustrating that politicians of both sides suck up to big business and will put big business reps on boards and committees […]

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Tags: Ethics · Social responsibility

Roadworks not the ideal Christmas gift for retailers

December 16th, 2015 · 2 Comments

I feel for the retailers in Hawthorn in Victoria – a few kilometres from the city, including the local baker, butcher, newsagent and gift shops, that were affected by the major road closure at the weekend. While pedestrian access was possible, it was challenging. This past weekend is considered by many retail experts to be […]

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Tags: Social responsibility · Newsagency management

An example of how Network Services denies newsagents the ability to manage magazine supply

December 1st, 2015 · 13 Comments

Publishers wondering why newsagents early return need to look at this example. The data on the Network Services website shows the sales volume. The newsagent is requesting supply closer to actual sales, to limit their financial exposure. The Network website rules forbid the newsagent from doing this. This is exactly the type of evidence that […]

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Tags: Ethics · magazine distribution · Social responsibility · Magazine oversupply

How a retailer had their business ‘stolen’ from them by a franchise promoter who said they can get a better lease deal

November 24th, 2015 · 3 Comments

I was contacted a few weeks ago by a retail business owner who wanted to tell their story about how they had their business “stolen” from them. Their lease was close to being up and the head of a franchise group happened to walk in one day for a chat about business. Thinking he was […]

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Tags: Newsagency challenges · retail · Ethics · Social responsibility · Retail tenancy · retail leases · Newsagency management

Relationships matter more than products to small business newsagents

November 18th, 2015 · 6 Comments

Newsagents, like many small business retailers, often place more importance on the relationships with those who represent a supplier than the products they source from the supplier. Put another way, a supplier with the best products and a poor representative can fail while a supplier with poor product and an excellent representative can succeed. What […]

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Tags: Newsagent suppliers · Ethics · Social responsibility · Newsagency management · Newsagency opportunities

Do newsagents think taxi drivers should be compensated over Uber?

November 5th, 2015 · 5 Comments

Taxi drivers are waging a campaign for compensation over the introduction of the competitive Uber service. Ross Greenwood has has a bit to say about this on Macquarie radio. Taxi drivers have step and association and a website to make their case. If the federal government provides any form of compensation for the introduction of […]

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Tags: Ethics · Social responsibility · Newsagent representation

My idea for boosting rural and regional Australian economies

November 4th, 2015 · 2 Comments

I was fortunate to participate in a flight to Longreach, Queensland, on Saturday, raising funds for the Western Queensland Drought Appeal. A key message from speeches made on the day was regional and rural Australia needs visitors. In Longreach especially, tourism is vital given the impact of the four year drought. I have thought about this a […]

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Tags: retail · Social responsibility

Yes, Bauer Media does want newsagents to promote a competitor

November 3rd, 2015 · 6 Comments

Here is the flyer to which I referred here yesterday from Bauer Media provided to newsagents asking them to promote a Myer department store sales catalogue in their newsagencies, a catalogue that promotes items newsagents sell. Bauer is not paying newsagents the traditional margin of $1.4875 for handing out this ‘publication’. 8 likes

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Tags: magazines · Ethics · Social responsibility · Ugh!

CTC stores selling ‘hempers’ of ‘licenced’ product

October 31st, 2015 · 1 Comment

A CTC store I visited this week sells hempers (SIC) of licenced products. I’d love the Australian licence holders to ensure they are genuine licences for if they are, the licence owners may want to see how their licences are represented. A couple of the licenced characters looked off to me, like a cheap copy, but that could be my eyesight. Licences are […]

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Tags: Ethics · Social responsibility · confectionary · Plush

Why is News Corp requiring newsagents to promote Woolworths, a big competitor?

October 27th, 2015 · 12 Comments

In a galling extension of the News Corp support of supermarkets over small business newsagents, News in NSW has emailed requiring they engage in a Woolworths marketing campaign: On Thursday 29 October, 2015 The Daily Telegraph will give readers the chance to collect a Free Woolworths Tote bag. The Tote bag is free with purchase […]

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Tags: Newspapers · Newspaper marketing · Social responsibility

Dog day brings smiles to the business

October 26th, 2015 · No Comments

It was dog day at my software company Friday last week. It was smiles all round. The eight dogs got on well and we only had two minor accidents. Productivity was not affected. In fact, I suspect it increased. Everyone was as happy as the dogs. It was a thrill. What I liked the most was […]

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Tags: newsagency marketing · Social responsibility · Newsagency management · Management tip

Would you prefer your drinks mixed by a human or a robot?

October 22nd, 2015 · 4 Comments

Me? I prefer my drinks mixed by a human. I prefer the surprise, the personal experience and that the transaction is part of the world of which I am part. I like that each drink is unique. Royal Caribbean Cruises is promoting its robotic drink mixers to entice people on board. Beyond a brief moment […]

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Tags: retail · Ethics · Social responsibility

Ethics in small business: do newsagents pay employees below the award pay rate?

September 22nd, 2015 · 18 Comments

A post I wrote yesterday about convenience store competition in Sydney has become a discussion about pay rates and an argument about whether newsagents pay award wages. Three commenting on the post say newsagents do not pay award wages. One, Burgess, goes further saying: Bet you London to a brick for each newsagent who pays his […]

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Tags: Ethics · Social responsibility · Newsagency management

Free: take only what you need

September 17th, 2015 · 8 Comments

Walking near where I live last night I noticed this box and sign outside a food store offering free produce. There was no requirement to make any purchase in-store – the items were truly free, no questions asked. The box was considerably fuller earlier in the day. It turns out this is a regular service […]

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Tags: Social responsibility

The disconnect between politicians and small business

September 11th, 2015 · 4 Comments

The more I hear politicians speak the more I realise the extent of their disconnect from small business and everyday people. While we talk about real issues in our businesses and engage is genuine two-way conversations with our customers, our politicians from the major parties ignore questions from journalists and fail to listen. Watch or […]

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Tags: Ethics · Social responsibility

Paywave / tap and go payments under the spotlight

September 9th, 2015 · 24 Comments

I am pleased to see discussion among law enforcement and government about pay wave / tap and go technology with police calling for it to be optional. Customers need to have the option to disable Paywave / tap and go facilities on their cards. The banks are awful when it comes to card fraud. I […]

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Tags: theft · Ethics · Social responsibility · supplier arogance · Newsagency management

Did the ATO and other federal government departments fail 7-Eleven workers?

September 1st, 2015 · No Comments

The ATO has a set of benchmarks against which it can assess businesses in various channels, including benchmarks for convenience stores. In the wake of the 7-Eleven employee wages and entitlements scandal that has broken over the last few days, we can ask where was the ATO in this? Were they companying business returns with […]

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Tags: Ethics · Social responsibility

What newsagents can learn from the 7-Eleven employee exploitation story

September 1st, 2015 · 7 Comments

All 7-Eleven franchisees and employees are tainted as a result of the actions of some in ripping off some who work and worked at 7-Eleven stores. 7-Eleven corporate is in damage control to preserve some value for the brand. What has happened since the story first broke on the weekend in Fairfax media and gained […]

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Tags: Ethics · Social responsibility

An opportunity for newsagents who compete with 7-Eleven in the face of the labour scandal

August 29th, 2015 · 7 Comments

The Age and The Sydney Morning Herald today has the first part of a joint Fairfax / ABC investigative report on underpaid workers working at 7-eleven outlets. Newsagents ought to read this, especially those newsagents who pay cash in hand and short pay on the hourly rate and other conditions. Newsagents who do employ and […]

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Tags: Ethics · Social responsibility · Newsagency management · Management tip

Begging in front of the newsagency

August 22nd, 2015 · 6 Comments

Visiting a newsagency on Tuesday I was confronted by someone begging. Hey mate can you spare some change? they asked as I walked in. Half an hour later when I stepped out of the business they tossed our Got a dollar you can give me for a coffee? This is in an inner suburb of […]

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Tags: Newsagency challenges · Social responsibility · Newsagency management

How one newsagent leveraged the local paper out of Woolworths

August 21st, 2015 · No Comments

A newsagent shared this story with me recently about how they won a local newspaper back to their business and out of Woolworths. In their own words, with identifying details edited out, here is their story: One of the local papers some time ago put their paper in the local Woolworths supermarket located very close […]

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Tags: Newspapers · Social responsibility · Newsagency management · Newsagent representation · Newsagency opportunities

Coles double standards exposed in Zoo magazine decision?

August 19th, 2015 · 11 Comments

The decision by Coles to withdraw Zoo from its shelves is interesting and with considering. If the decision is a result of pestering because of how Zoo treats women in its photos and stories then maybe the pesterers could turn their attention to the shelves of unhealthy foods that shorten lives and burden the public health system. If […]

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Tags: Ethics · Social responsibility

Our politicians need to be audited as we are in small business

August 11th, 2015 · No Comments

With major political parties now aligned on the expenses issue and suggesting there is nothing for us to see or worry about, we ought to remind them what life is like in the real world. Small businesses, like newsagents, face onerous regulation. We are subject to unexpected policing and audits that add to our operational […]

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Tags: Ethics · Social responsibility