Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'supplier arrogance'

Magazine publishers who make supermarkets more appealing than newsagents risk the future of our channel

October 21st, 2014 · 18 Comments

For years there have been differences between how suppliers who supply newsagents and supermarkets with the same products treat these competing retail channels. While newsagents have complained, they have done nothing about it. I think we are approaching a time when we will need to act. The challenges now are about much more than better […]

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Tags: Competition · Ethics · magazine distribution · Magazine oversupply · magazines · Newsagency challenges · Newsagency management · newsagency of the future · supplier arrogance · Ugh!

Why I cancelled future Bauer merchandiser visits

September 13th, 2014 · 7 Comments

I observed a Bauer merchandiser visit in one of my newsagencies on Thursday. The entire time was spent recording what we were doing: where magazines were placed and other data. I think photos were taken but I cannot be sure. It felt like we were being marked and judged. In the ten to fifteen minutes or […]

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Tags: magazines · Newsagency management · supplier arrogance

How some gift wholesalers lost sales at the Melbourne Gift Fair by prejudging newsagents

August 9th, 2013 · 22 Comments

Oh you’re a newsagent, come over here and see these cheaper lines then. That’s what a rep for one supplier said to a newsagent who visited their stand keen to place an other. I didn’t realise you were a newsagent. You should see the discount cards we have they’re probably more suited to you. Another […]

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Tags: Gifts · supplier arrogance

Optus signing up newsagents who have not signed up

June 21st, 2013 · 1 Comment

I am guessing other newsagents have received the email from Optus advising that their new account is now active and pitching gifts and offers – when newsagents have not signed up for Optus. Optus is not handling going direct to retailers well. Indeed, this latest unsolicited communication is demonstrating poor management or dreadful presumption. 19 […]

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Tags: phone recharge · supplier arrogance

Who pays the rent?

June 24th, 2009 · 11 Comments

A representative of ACP Magazines visited our shop this week to ask us to remove the $50 million OzLotto posters from the side of the ACP Magazines basket builder stand. They did so because of the photos I posted here. We had a representative of Tattersalls in our shop just over a week ago who […]

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Tags: magazines · retail · supplier arrogance

Do newsagents have the guts to fight for their future?

April 30th, 2009 · 20 Comments

The treatment of newsagents by News magazines over Alpha magazine is, in my view appalling. We built this title on a promise of partnership with a significant financial carrot as our return.  News magazines has taken that carrot away and handed the title to NDD, a magazine distributor with a less than clean track record […]

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Tags: magazines · supplier arrogance

Being charged extra for opening early

April 7th, 2009 · 14 Comments

Colonial First State, landlord for our newsXpress Forest Hill store has introduced an extended trading hours charge.  We have been charged because we open before the official centre opening hours each day.  They have applied this charge retrospectively – from July 2008. We are still waiting for compensation water damaged stock removed from our shop […]

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Tags: Retail tenancy · supplier arrogance

NDD likely to block newsagents on Alpha magazine

April 7th, 2009 · 14 Comments

I know from my own experience recently with magazine distributor NDD that they are unlikely to respond to requests from newsagents that they not supply Alpha.  I wrote to NDD asking that they not supply certain titles.  They threw up all sorts of barriers and eventually refused to give me permission to control the titles […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Alpha magazine coverage spreads

April 6th, 2009 · 9 Comments

Posts and comments here about Alpha magazine and the plans of some newsagents to boycott the title have been covered by mUmBRELLA, a respected site covering media and marketing in Australia.  I especially like that they have also published the picture showing how one newsagent converted the Alpha stand into a New Idea stand. It […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

News Ltd forgets how important newsagents were to Alpha

April 4th, 2009 · No Comments

News Ltd was singing our praises prior to the launch of Alpha magazine and telling analysts how important we were. “That positioning in newsagents is a massive advantage,” he says. “And the strength of the newspaper brands gives that instant imprimatur, gravitas and authority.” Phil Barker, Managing Director of News Magazines was quoted in The […]

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Tags: magazine distribution · magazines · supplier arrogance

ANF lets newsagents down over Alpha

April 2nd, 2009 · 20 Comments

The ANF made its first statement about the Alpha magazine situation today and said, well, not much. Indeed, they reported the facts as we know them but proposed no action on behalf of members. Newsagents can now add disappointment with the ANF to their disappointment with News Ltd on the Alpha mess for it seems […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Warning to newsagents over Alpha magazine action

April 2nd, 2009 · 14 Comments

Newsagents ought to consider taking care in what they say publicly about their plans to remove Alpha magazine from their shelves or block sales in some other way.  I have heard that questions are being asked about whether newsagents are colluding to harm the sales of Alpha.  If questions are being asked, I know this […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Reusing the Alpha magazine stand

April 1st, 2009 · No Comments

A newsagent colleague sent me a before and after photo of their Alpha magazine counter unit.  Repurposing the Alpha stand is reasonable given the decision by News Ltd late last week to cut newsagent margin on Alpha and to take home delivery business and give this to Australia Post. Using the stand for another title […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Newsagents take Alpha magazine off the shelves

March 31st, 2009 · 22 Comments

Newsagents are telling me that they have removed Alpha magazine to the back room ready for return. They say they will continue to do this with new issues of Alpha. It is certainly a practical way to let News Ltd know the extent of your anger over their decision to cut margin and take away […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

News Ltd decision on Alpha stresses newsagents

March 30th, 2009 · 11 Comments

By reducing the income newsagents make from Alpha magazine, News Ltd places further financial stress on Australia’s family owned small business newsagencies. Newsagencies are mixed businesses – no one part of a newsagency can stand-alone. Newsagents rely on the profits from some departments to cover loss making home deliveries and to cover the falling profit, […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Newsagents suffer from Alpha magazine change by News Ltd

March 30th, 2009 · 19 Comments

The importance of newsagents and the Australian newsagency channel to the launch of Alpha magazine by News Ltd three years ago is clear in a promotional document I found at the Australia Post website. The document praises newsagents including our compliance with the demands of News Ltd: Three weeks after launch, ALPHA magazine was still […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Ethics lacking in News Ltd decision on Alpha

March 29th, 2009 · 3 Comments

The decision by News Ltd to cut the margin paid to newsagents for the sale of its Alpha magazine by 40% demonstrates the double standards of the organisation. In the pages of their newspapers, News Ltd paints themselves as champions of small business, yet in their boardroom they make decisions which hurt small business. There […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

News Ltd cuts small business newsagent income by 40%

March 28th, 2009 · 28 Comments

After playing a key role in making Alpha Australia’s largest selling men’s monthly magazine, newsagents have been ‘rewarded’ by News Ltd. News has cut newsagent margin by 40%, cut revenue by direct (non newsagent) supply to Woolworths, Coles/Bi-Lo, Franklins, Big W, 7-Eleven and Coles Express, seized control of newsagent home delivery customers and shifted distribution […]

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Tags: magazine distribution · Newsagency challenges · supplier arrogance

Recycled magazine junk hurts newsagents

March 27th, 2009 · No Comments

Express Publications sent out a bagged magazine today which is a waste of money and space.  The feature title is an old copy of Caravan and Motorhome – two issues older than the one we currently sell.  We have eight caravan titles and each struggles so why Express and Network Services would think we would […]

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Tags: magazine distribution · magazines · supplier arrogance

Network Services MIA after spam

January 3rd, 2009 · No Comments

Many newsagents reported receiving between 20 and 100 emails from magazine distributor Network Services yeatersday about credits and supply going back several months.  I am not aware of any newsagent successfully making contact with someone at Network about this.  I tried several numbers, including people who can bypass the usual call centre queue, and got […]

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Tags: magazine distribution · supplier arrogance

Party goods

May 17th, 2008 · No Comments

We decided to have another crack at party goods brought in the range from Alpen just over a month ago. We’ve placed this display behind our main newspaper stand, next to our card department. Sales are good, generating a good return on the space and sock investment. The only downside about the move is Alpen […]

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Tags: Stationery · supplier arrogance

Unfair magazine KPIs

April 9th, 2008 · 3 Comments

I am trying to help a newsagent get approved by a magazine distributor for processing magazine returns electronically. The distributor says no because the newsagents has only sent sales data for 50% of the trading days of the month. Fair enough, the newsagent should be sending sales data every day. However, this is a one-sided […]

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Tags: magazine distribution · magazines · supplier arrogance

Newsagents, publisher in court

April 4th, 2008 · No Comments

It is good to see the case WA newsagents have against West Australian Newspapers finally get to court. The Australian had the story yesterday. This battle has been around for years, costing newsagents hundreds of thousands of dollars as they had to absorb increased wages and costs including fuel. No increase for ten years is […]

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Tags: Newsagency challenges · Newspapers · supplier arrogance

Silly Stationers Supply

April 1st, 2008 · 13 Comments

Stationers Supply, a warehouse supplying newsagents in Melbourne, Sydney and Brisbane, has reportedly decided to remove 3M products from its product mix. This is nuts. 3M brands like Scotch, PostIT and Command are important to newsagents. For a warehouse to remove them will only harm the warehouse as newsagents will source what they need elsewhere. […]

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Tags: Newsagency challenges · Stationery · supplier arrogance

Reconsidering Christina Re

March 30th, 2008 · 1 Comment

We have carried Christina Re invitation and paper craft products in our newsagency for more than four years. Sales have been up and down over. The fall came when the supplier put the range into another store in the centre – they closed a year or so later. It’s a fashion business this invitation and […]

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Tags: Stationery · supplier arrogance