Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'theft'

Great story of retail theft

November 24th, 2014 · No Comments

Long Beach police arrested more than 70 people over the course of three days during a retail theft operation. Read the story here and then talk to nearby retailers and your local police about something similar. We are seeing more reports of retail theft, by employees and customers, in 2014 than in 2013. 1 likes

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Tags: Newsagency management · theft

Money wallets the most stolen Christmas cards

November 17th, 2014 · No Comments

The irony of money wallets being the most stolen Christmas cards is not lost on me. We have responded by adjusting placement to make capture of those involved easier. Theft by customers is part of retail. While the figures vary between stores due to local factors such as placement and management, the overall average for […]

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Tags: Customers · Newsagency management · theft

Watch out newsagents: it’s theft season

October 27th, 2014 · 3 Comments

Further to my post Saturday about a newsagency employee stealing from customers for lunch money, I have had calls today from two different newsagency businesses about theft. One was suspected employee theft over the last three months amounting to $9,000 – the cost of the second hand car the employee just purchased – and the […]

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Tags: theft

Stealing for lunch: I never stole from you

October 25th, 2014 · No Comments

It was a customer who first noticed that an employee in a newsagency was short changing sales by ten or twenty cents. Some careful detective work soon revealed that it was being done in the morning, up to the lunch break. When confronted, the employee protested that they weren’t stealing from the business. They withheld […]

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Tags: Newsagency management · theft

Our card vandal is back

October 20th, 2014 · 7 Comments

We found these cards torn in our Spirit Humour stand on Saturday. Our prude shopper who judges what we sell by damaging our stock is back. What an arrogant yet weak act. Arrogant in that they clearly want a world reflecting only what they approve. Weak in that they don’t have the guts to speak […]

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Tags: confectionary · Ethics · Greeting Cards · Newsagency challenges · Newsagency management · Social responsibility · theft · Ugh!

Another day another data breach challenges the benefits of big data and the cloud

October 15th, 2014 · No Comments

Dairy Queen talked this week about the data breach of their systems which provided hackers with customer names, credit and debit card numbers and expiration dates. This announcement continues a sting of such announcements from major corporations, about breaches compromising millions of customer records. K-Mart discussed their data breach Monday. Click here for an amazing […]

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Tags: Newsagency management · theft

How a newsagent allowed a staff member to steal from the business

October 1st, 2014 · No Comments

A newsagent discovered massive theft by accident this week on checking the business numbers. The theft was allowed because the business did not sell items with accuracy. For example, many items were sold through the computer system as you would on a manual cash register. This permitted negative sales by department. The employee wanting to […]

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Tags: Newsagency management · theft

Here is one reason shoppers are becoming wary about handing over personal data

July 29th, 2014 · No Comments

Security protection firm Symantec recently published their Internet Security Threat Report 2014. It is a sobering report of the increase in hacking and attacks through websites, email, mobile devices and more. While I am sure it is does not document the full extent of the impact of digital attacks, what it documents is frightening. This report […]

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Tags: Newsagency management · theft

Eftpos / credit card fraud minimisation advice

July 26th, 2014 · No Comments

I was contacted by my bank yesterday about an online transaction their internal systems claimed was fraud. I called the number of the person who ordered goods from the website and sure enough their response reinforced the bank’s view. The quick check avoided the frustration of cancelling a sale we had yet to fulfill. Click here […]

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Tags: theft

The importance of checks and balances in your cash management processes

July 24th, 2014 · 2 Comments

I was talking with a retailer a couple of days ago about the theft from his business of more than $50,000 by a business partner. He was devastated that the long-term business partner would steal from their 50/50 owned business. The theft has challenged the future of the business as two long time family friends […]

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Tags: Ethics · Newsagency management · theft

Beware UKASH scam on a newsagent

July 11th, 2014 · 1 Comment

Another newsagent has been hit by a UKASH scam with someone calling the business claiming to represent what they called epay services. They were aggressive and demanding, telling the staff member to print two UKASH $300 vouchers. They knew the voucher serial numbers which is particularly disturbing and is being investigated by several parties right now. […]

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Tags: Ethics · theft

Cigarette management a key factor in newsagency employee theft

June 26th, 2014 · No Comments

How cigarette stock is managed in a newsagency provides an excellent indication of the employee theft risk. If a business does not track all movements of cigarette stock it is more likely to be victim of employee theft. I choose cigarettes because tracking all stock movements is easy and because cigarettes are often stolen by employees […]

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Tags: Newsagency management · theft

The thoughtful magazine thief

June 25th, 2014 · No Comments

A newsagent colleague is thankful to the person who stole a crossword magazine but removed and left the cover for returns processing. Nice. 20 likes

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Tags: theft

Another retail theft

June 16th, 2014 · No Comments

The shop I mentioned a few weeks ago as having experienced a violent break in experienced another break in at the weekend. If there can be such a thing this was a good theft. Seriously, a good theft. At 5:30am, the lone burglar broke in through the front door, wandered around the shop a bit, […]

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Tags: theft

Newsagents: beware ink buying scams

June 13th, 2014 · No Comments

Dynamic Supplies has shared this timely warning of an ink buying scam: NOTIFICATION OF SCAM EMAILS We would like to bring to your attention scam emails that have been transmitted to distributors, resellers and the like attempting to purchase product. Below are some specifics to look out for: – Request for procuring genuine HP product. […]

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Tags: Newsagency challenges · Newsagency management · theft

Pointless drug related crime

May 19th, 2014 · 11 Comments

On Saturday night the back door and the outer steel security door of a high street retail business I own were smashed and thousands of dollars in cash (two days takings) was taken along with more than five thousand dollars worth of stock. The theft was committed at 4:30am. We have photos and video of those […]

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Tags: theft

When a newsagent steals from a partner

March 14th, 2014 · No Comments

This is almost the worst kind of theft you can see in a newsagency, theft by one partner from the business. I saw it recently with the result of forever ruined friendships and a business that will struggle to make it in-tact. Newsagents can better manage their theft exposure by treating data as if it […]

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Tags: theft

Beware people who call your newsagency for an Epay voucher

March 5th, 2014 · 2 Comments

A newsagent I know was called today by someone saying them were from Epay and asking them to print an ePay voucher and read the voucher number to the caller. This is a scam. Epay would never call and ask you to print a voucher and read the number. Tell your staff. 5 likes

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Tags: Ethics · theft

Chilling security footage of a UK newsagency robbery

January 21st, 2014 · 2 Comments

This video footage of a robbery at Basingstoke newsagents released by Hampshire police is chilling. Camera systems, whether integrated with your newsagency software or not, are an important overhead. 4 likes

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Tags: theft

Target data breach to have implications for everyone involved in card payments

January 18th, 2014 · No Comments

Just as we see insurance rates rise on the back oif a huge natural disaster such as bushfires or floods, retailers and other businesses receiving payments online or over the counter by card will be forced to shoulder some of the costs associated with the extraordinary data breach reported by US retail giant Target. While […]

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Tags: theft

Newsagency armed robberies a security reminder

January 13th, 2014 · 1 Comment

The robberies of Victorian newsagencies going back months and now recently being reported is a reminder to newsagents to review physical property security, review security procedures including money transfer, remind employees of best practice for handling a situation like this, checking insurance and ensuring you have some form of camera system to capture any incident. […]

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Tags: theft

Beware: Ukash fraud could hurt your newsagency

January 13th, 2014 · No Comments

I received this report from someone in the insurance business Friday about a Ukash related scam perpetrated on a Australian business: A shop employee took a call from a man stating he was a technical manager from our phone Epay and UKASH voucher provider stating they will be upgrading our system the next day at […]

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Tags: Newsagency challenges · Newsagency management · theft

Another breach of shopper trust

January 12th, 2014 · No Comments

US retailer Neiman Marcus announced Friday that its IT systems had been hacked and some customer credit card information compromised.  That’s nice corporate-speak. On Friday also US retailer Target said the credit card details of 70 million shoppers had been affected by their credit card data breach – up from 40 million announced previously. As […]

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Tags: Newsagency management · theft

Sunday newsagency management tip: reconcile your bank account regularly

December 29th, 2013 · 4 Comments

A newsagent recently told me that they reconcile their accounts with their bank account every six months when their accountant does their books. This is crazy. My recommendation is that you reconcile your bank account at least weekly and preferably daily if you bank daily. By reconcile – and as someone without any accounting training […]

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Tags: Management tip · Newsagency management · theft

Employee theft easier in stand-alone EFTPOS situation

December 5th, 2013 · No Comments

I’ve seen evidence this week of employee fraud against a retailer where the EFTPOS terminal is not connected to the POS software used by the business. The employee recorded the sale in one was on the software and differently through the EFTPOS terminal. Poor back office management of the business meant that the behaviour went […]

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Tags: Newsagency management · theft