Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'theft'

Staff theft costing retailers 11 times more than shoplifting in the UK

April 29th, 2016 · 1 Comment

Newsagents should read the excellent report, Staff theft costing retailers 11 times more than shoplifting at Better Retailing on staff theft. The opening par is a wake-up call on an issue most newsagents prefer to ignore: Shock new figures reveal staff theft has soared by 129%, costing retailers on average 11 times more than shop […]

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Tags: Newsagency challenges · Newsagency management · theft

Sunday newsagency challenge: be assessed for theft

February 14th, 2016 · No Comments

Further it my post about employee theft last week, contact your newsagency software company and ask them to do a theft check of your business. Give them your data and nothing else. See what they come up with. The most interesting of these I did was years ago when the wife of a partner was […]

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Tags: Management tip · Newsagency challenges · Newsagency management · Newsagency opportunities · theft

Who is to blame for long-term employee theft in a newsagency?

February 12th, 2016 · 13 Comments

A Current Affair ran a story about employee theft in a Queensland newsagency this week claiming the owner lost the Nextra Caloundra business as a result of theft of $36,000 over two years. The reports indicating theft used in the ACA report are from the newsagency software from Tower Systems, the software company I own. When theft was […]

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Tags: Newsagency challenges · Newsagency management · Newsagency opportunities · theft

Sunday newsagency management tip: look at your security footage

January 31st, 2016 · No Comments

When was the last time you looked at video captured by your security cameras? Most time I see retailers do this it is to look for something specific. My tip today is to look without a specific goal. Play it on fast forward and be open to learning things about your business that you have […]

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Tags: Management tip · Newsagency management · theft

Sunday newsagency challenge: trust no one

December 13th, 2015 · No Comments

Have systematic processes in place to check cash, inventory and hours worked. Make catching employee theft easy. Make detecting shopper theft easy. Systemise your processes to eliminate shadows and corners. Rely on facts and not gut. Trust no one. A newsagent discovered the employee they trusted the most had been stealing $300 a week for […]

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Tags: Newsagency challenges · Newsagency management · theft

Help for employees who want to steal from the retail business where they work

November 25th, 2015 · 1 Comment

One part of my work with newsagents if dislike is dealing with employee theft situations. Too often a newsagent has come to me after they have discovered theft, having ignored advice on how to protect against this. Last week we shot this video at the office to try and grab attention in a different way. […]

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Tags: Management tip · Newsagency management · theft

Some newsagents make stealing from them too easy

September 18th, 2015 · 1 Comment

I have had three newsagents call me this week about employee theft. Two were hit by employees they trusted who had worked hard at covering their tracks. The third newsagent has no regard for cash balancing, no tracking of stock sold, no checking of new stock, no oversight of employee behaviour around the assets of the […]

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Tags: Newsagency management · theft

Paywave / tap and go payments under the spotlight

September 9th, 2015 · 24 Comments

I am pleased to see discussion among law enforcement and government about pay wave / tap and go technology with police calling for it to be optional. Customers need to have the option to disable Paywave / tap and go facilities on their cards. The banks are awful when it comes to card fraud. I […]

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Tags: Ethics · Newsagency management · Social responsibility · supplier arogance · theft

Punishment of a thief caught stealing in the newsagency

August 14th, 2015 · 1 Comment

We received a letter from the Magistrates Court advising that a person accused of stealing from the business has completed the conditions of their Diversion Plan: Donation of $100 to Make A Wish. Continuing counselling. To be of good behaviour. While I appreciate the court advising us of this, I would like to know if the […]

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Tags: theft

How one retail business takes shoplifting seriously

April 29th, 2015 · 1 Comment

This photo shows how my local independent bottle shop tackles shoplifting. There is no beating around the bush here. One newsagent was recently told by the police to take down a photo they had of someone stealing. When the police did say it was okay it was too late. Since the shop where I took the photo […]

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Tags: Customers · Newsagency challenges · Newsagency management · theft

Avoidable employee theft in newsagencies

April 25th, 2015 · No Comments

I hate hearing about avoidable employee theft in a newsagency. While not all employee theft is avoidable, plenty is. This typically happens in a newsagency where record keeping is not as good as it could be, where all cash brought into the business is not completely balanced against goods sold. Every cent of revenue in a […]

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Tags: Newsagency management · theft

Newsagents ought to watch this Seven News report on a newsagency attack

April 9th, 2015 · No Comments

Click here to see a seven News report from last night on an attack a few days ago on a newsagency in Sydney. Now click here for advice from the Australian Federal Police on reducing the risk of armed robbery. 2 likes

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Tags: Newsagency management · theft

How one newsagent combats the theft of magazines

February 24th, 2015 · No Comments

Check out this photo published on Twitter (@AndyMitten) of how one newsagent deals with the theft of popular magazines United We Stand or Inside United in store. Any retailer with evidence of consistent theft of a specific magazine title has to act. It’s drastic to move a magazine behind the counter but I don’t think they […]

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Tags: magazines · theft

Petty theft in the cafe

December 18th, 2014 · No Comments

I love this sign I saw in my local coffee shop today. It reminded me that petty theft is everywhere, not just in the newsagency where I see it regularly as people help themselves to items. I like the direct communication on the sign by the frustrated cafe owner. 5 likes

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Tags: theft

How to cut theft in your newsagency

December 9th, 2014 · No Comments

I did this video – How to cut theft in your retail business – for my software for my software company a few weeks ago. It contains non system specific advice on how to cut theft. I am sharing it here this morning because in the last week I have heard from four newsagents who […]

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Tags: Newsagency management · theft

Great story of retail theft

November 24th, 2014 · No Comments

Long Beach police arrested more than 70 people over the course of three days during a retail theft operation. Read the story here and then talk to nearby retailers and your local police about something similar. We are seeing more reports of retail theft, by employees and customers, in 2014 than in 2013. 1 likes

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Tags: Newsagency management · theft

Money wallets the most stolen Christmas cards

November 17th, 2014 · No Comments

The irony of money wallets being the most stolen Christmas cards is not lost on me. We have responded by adjusting placement to make capture of those involved easier. Theft by customers is part of retail. While the figures vary between stores due to local factors such as placement and management, the overall average for […]

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Tags: Customers · Newsagency management · theft

Watch out newsagents: it’s theft season

October 27th, 2014 · 3 Comments

Further to my post Saturday about a newsagency employee stealing from customers for lunch money, I have had calls today from two different newsagency businesses about theft. One was suspected employee theft over the last three months amounting to $9,000 – the cost of the second hand car the employee just purchased – and the […]

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Tags: theft

Stealing for lunch: I never stole from you

October 25th, 2014 · No Comments

It was a customer who first noticed that an employee in a newsagency was short changing sales by ten or twenty cents. Some careful detective work soon revealed that it was being done in the morning, up to the lunch break. When confronted, the employee protested that they weren’t stealing from the business. They withheld […]

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Tags: Newsagency management · theft

Our card vandal is back

October 20th, 2014 · 7 Comments

We found these cards torn in our Spirit Humour stand on Saturday. Our prude shopper who judges what we sell by damaging our stock is back. What an arrogant yet weak act. Arrogant in that they clearly want a world reflecting only what they approve. Weak in that they don’t have the guts to speak […]

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Tags: confectionary · Ethics · Greeting Cards · Newsagency challenges · Newsagency management · Social responsibility · theft · Ugh!

Another day another data breach challenges the benefits of big data and the cloud

October 15th, 2014 · No Comments

Dairy Queen talked this week about the data breach of their systems which provided hackers with customer names, credit and debit card numbers and expiration dates. This announcement continues a sting of such announcements from major corporations, about breaches compromising millions of customer records. K-Mart discussed their data breach Monday. Click here for an amazing […]

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Tags: Newsagency management · theft

How a newsagent allowed a staff member to steal from the business

October 1st, 2014 · No Comments

A newsagent discovered massive theft by accident this week on checking the business numbers. The theft was allowed because the business did not sell items with accuracy. For example, many items were sold through the computer system as you would on a manual cash register. This permitted negative sales by department. The employee wanting to […]

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Tags: Newsagency management · theft

Here is one reason shoppers are becoming wary about handing over personal data

July 29th, 2014 · No Comments

Security protection firm Symantec recently published their Internet Security Threat Report 2014. It is a sobering report of the increase in hacking and attacks through websites, email, mobile devices and more. While I am sure it is does not document the full extent of the impact of digital attacks, what it documents is frightening. This report […]

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Tags: Newsagency management · theft

Eftpos / credit card fraud minimisation advice

July 26th, 2014 · No Comments

I was contacted by my bank yesterday about an online transaction their internal systems claimed was fraud. I called the number of the person who ordered goods from the website and sure enough their response reinforced the bank’s view. The quick check avoided the frustration of cancelling a sale we had yet to fulfill. Click here […]

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Tags: theft

The importance of checks and balances in your cash management processes

July 24th, 2014 · 2 Comments

I was talking with a retailer a couple of days ago about the theft from his business of more than $50,000 by a business partner. He was devastated that the long-term business partner would steal from their 50/50 owned business. The theft has challenged the future of the business as two long time family friends […]

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Tags: Ethics · Newsagency management · theft