Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries Tagged as 'theft'

Here is one reason shoppers are becoming wary about handing over personal data

July 29th, 2014 · No Comments

Security protection firm Symantec recently published their Internet Security Threat Report 2014. It is a sobering report of the increase in hacking and attacks through websites, email, mobile devices and more. While I am sure it is does not document the full extent of the impact of digital attacks, what it documents is frightening. This report […]

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Tags: Newsagency management · theft

Eftpos / credit card fraud minimisation advice

July 26th, 2014 · No Comments

I was contacted by my bank yesterday about an online transaction their internal systems claimed was fraud. I called the number of the person who ordered goods from the website and sure enough their response reinforced the bank’s view. The quick check avoided the frustration of cancelling a sale we had yet to fulfill. Click here […]

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Tags: theft

The importance of checks and balances in your cash management processes

July 24th, 2014 · 2 Comments

I was talking with a retailer a couple of days ago about the theft from his business of more than $50,000 by a business partner. He was devastated that the long-term business partner would steal from their 50/50 owned business. The theft has challenged the future of the business as two long time family friends […]

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Tags: Ethics · Newsagency management · theft

Beware UKASH scam on a newsagent

July 11th, 2014 · No Comments

Another newsagent has been hit by a UKASH scam with someone calling the business claiming to represent what they called epay services. They were aggressive and demanding, telling the staff member to print two UKASH $300 vouchers. They knew the voucher serial numbers which is particularly disturbing and is being investigated by several parties right now. […]

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Tags: Ethics · theft

Cigarette management a key factor in newsagency employee theft

June 26th, 2014 · No Comments

How cigarette stock is managed in a newsagency provides an excellent indication of the employee theft risk. If a business does not track all movements of cigarette stock it is more likely to be victim of employee theft. I choose cigarettes because tracking all stock movements is easy and because cigarettes are often stolen by employees […]

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Tags: Newsagency management · theft

The thoughtful magazine thief

June 25th, 2014 · No Comments

A newsagent colleague is thankful to the person who stole a crossword magazine but removed and left the cover for returns processing. Nice. 20 likes

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Tags: theft

Another retail theft

June 16th, 2014 · No Comments

The shop I mentioned a few weeks ago as having experienced a violent break in experienced another break in at the weekend. If there can be such a thing this was a good theft. Seriously, a good theft. At 5:30am, the lone burglar broke in through the front door, wandered around the shop a bit, […]

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Tags: theft

Newsagents: beware ink buying scams

June 13th, 2014 · No Comments

Dynamic Supplies has shared this timely warning of an ink buying scam: NOTIFICATION OF SCAM EMAILS We would like to bring to your attention scam emails that have been transmitted to distributors, resellers and the like attempting to purchase product. Below are some specifics to look out for: – Request for procuring genuine HP product. […]

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Tags: Newsagency challenges · Newsagency management · theft

Pointless drug related crime

May 19th, 2014 · 11 Comments

On Saturday night the back door and the outer steel security door of a high street retail business I own were smashed and thousands of dollars in cash (two days takings) was taken along with more than five thousand dollars worth of stock. The theft was committed at 4:30am. We have photos and video of those […]

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Tags: theft

When a newsagent steals from a partner

March 14th, 2014 · No Comments

This is almost the worst kind of theft you can see in a newsagency, theft by one partner from the business. I saw it recently with the result of forever ruined friendships and a business that will struggle to make it in-tact. Newsagents can better manage their theft exposure by treating data as if it […]

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Tags: theft

Beware people who call your newsagency for an Epay voucher

March 5th, 2014 · 2 Comments

A newsagent I know was called today by someone saying them were from Epay and asking them to print an ePay voucher and read the voucher number to the caller. This is a scam. Epay would never call and ask you to print a voucher and read the number. Tell your staff. 5 likes

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Tags: Ethics · theft

Chilling security footage of a UK newsagency robbery

January 21st, 2014 · 2 Comments

This video footage of a robbery at Basingstoke newsagents released by Hampshire police is chilling. Camera systems, whether integrated with your newsagency software or not, are an important overhead. 4 likes

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Tags: theft

Target data breach to have implications for everyone involved in card payments

January 18th, 2014 · No Comments

Just as we see insurance rates rise on the back oif a huge natural disaster such as bushfires or floods, retailers and other businesses receiving payments online or over the counter by card will be forced to shoulder some of the costs associated with the extraordinary data breach reported by US retail giant Target. While […]

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Tags: theft

Newsagency armed robberies a security reminder

January 13th, 2014 · 1 Comment

The robberies of Victorian newsagencies going back months and now recently being reported is a reminder to newsagents to review physical property security, review security procedures including money transfer, remind employees of best practice for handling a situation like this, checking insurance and ensuring you have some form of camera system to capture any incident. […]

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Tags: theft

Beware: Ukash fraud could hurt your newsagency

January 13th, 2014 · No Comments

I received this report from someone in the insurance business Friday about a Ukash related scam perpetrated on a Australian business: A shop employee took a call from a man stating he was a technical manager from our phone Epay and UKASH voucher provider stating they will be upgrading our system the next day at […]

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Tags: Newsagency challenges · Newsagency management · theft

Another breach of shopper trust

January 12th, 2014 · No Comments

US retailer Neiman Marcus announced Friday that its IT systems had been hacked and some customer credit card information compromised.  That’s nice corporate-speak. On Friday also US retailer Target said the credit card details of 70 million shoppers had been affected by their credit card data breach – up from 40 million announced previously. As […]

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Tags: Newsagency management · theft

Sunday newsagency management tip: reconcile your bank account regularly

December 29th, 2013 · 4 Comments

A newsagent recently told me that they reconcile their accounts with their bank account every six months when their accountant does their books. This is crazy. My recommendation is that you reconcile your bank account at least weekly and preferably daily if you bank daily. By reconcile – and as someone without any accounting training […]

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Tags: Management tip · Newsagency management · theft

Employee theft easier in stand-alone EFTPOS situation

December 5th, 2013 · No Comments

I’ve seen evidence this week of employee fraud against a retailer where the EFTPOS terminal is not connected to the POS software used by the business. The employee recorded the sale in one was on the software and differently through the EFTPOS terminal. Poor back office management of the business meant that the behaviour went […]

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Tags: Newsagency management · theft

Tampering with security is a reason for termination

November 16th, 2013 · 1 Comment

I terminated the employment of someone this week because they deliberately disconnected the security camera located directly above a sales register. Their explanation was that the camera had been faulty and they were trying to fix it. The video evidence shows the camera working days prior to them reaching up and behind the camera and […]

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Tags: retail · theft

Can you deduct money from employees for end of shift cash shortages?

November 15th, 2013 · 16 Comments

A newsagent asked me yesterday if they could deduct end of shift cash shortages from employee pay? I advised I’d never done it but didn’t know the law. searching online I found an excellent website, Workplaceinfo, with this advice: 6. Cash shortages Another common problem is cash shortages by employees whose duties include the handling […]

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Tags: Newsagency management · theft

Showing off shoplifters to cut retail theft

October 23rd, 2013 · 4 Comments

I think I like the photos of shoplifters on show in the front window of a store I saw a couple of days ago. I say think because I’m not 100% sure. The number of photos suggests that this shop is a haven for shoplifters. It also says it watches videos and will not hold […]

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Tags: theft

Sunday newsagency management tip: use your newsagency software to help cut theft

October 20th, 2013 · No Comments

Further to my post a week ago about detecting theft, here is advice on reducing theft using your newsagency software. Used properly, good Newsagency software can significantly cut the cost of theft. Theft reduction is achieved through consistent use of the software throughout the business. The less consistent a business the less likely they are to […]

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Tags: Management tip · Newsagency management · theft

How a lady buying flowers for her church helped a newsagent discover expensive employee theft

October 12th, 2013 · 5 Comments

A lady bought flowers for her church from a nearby newsagency and had to return to the shop when she discovered the receipt showed she’d bought lottery tickets and not flowers. She needed a correct receipt for reimbursement. On checking, the newsagent could not find the sale of flowers in the computer system for that […]

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Tags: Ethics · Newsagency challenges · Newsagency management · theft

How not stock-taking cigarettes cost a newsagency $50,000

October 12th, 2013 · 1 Comment

A newsagency I spoke with recently discovered an employee theft problem including cartons of cigarettes among other things. They were not stock-taking cigarettes as they thought it was too hard to get it right. It turns out the challenge was the employee who was stealing and hurting the quality of their data. The newsagent chose […]

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Tags: Newsagency management · theft

Newsagency theft story timely

October 2nd, 2013 · 8 Comments

Newsagents ought to read the story from The Sydney Morning Herald yesterday about the newsagency employee caught stealing more than $400 a day. While it’s good to read about a conviction my work with newsagents tells me that only a fraction of theft in newsagencies is detected. here’s a reminder of what I wrote on […]

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Tags: Newsagency management · theft