A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: April 2011

Calendar opportunities for newsagents

calendars.jpgnewsXpress has packaged several excellent calendar opportunities for newsagents and is offering these to newsagents under the calendarXpress sub brand.  Drawing on years of calendar expertise and success, the calendar offers present an opportunity for non newsXpress members to tap into newsXpress supplier deals and opportunities.  Click here to download the calendar offer details – it’s a 10MB file.  You will see a number of package opportunities, offering quality brand name calendars at excellent margins.  The brochure also lists contact details for questions and feedback. This offer is available to all newsagents for a limited time.

Disclosure: I am a Director of newsXpress.

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Calendars

Express Publications confusing shoppers and hurting newsagents?

Express Publications, the masters of the bagged magazine, appear to have made a change to their approach to bagged magazines.  I heard from a newsagent yesterday who received Modern Living (#1) which contained Renovating and Decorating Ideas (#2) and Country Decorating Ideas (#3).  These are all current issues.

This issue of Modern Living is included in last Friday’s delivery of  Modern Home which also includes the current issue of Home Ideas (V6 #3).  The current issue of Renovating and Decorating Ideas includes Country Decorating Ideas and Renovating Style.

The current Country Decorating Ideas includes Renovating and Decorating Ideas and Inspirational Living Rooms.

Seriously.

As the newsagent who contacted me about this said: In other words the same CURRENT magazine is in at least two other packs so they are printing at least three times the number of copies required for sale of the title itself (plus the returns which will then be further recycled).

How much is this approach costing newsagents?  Is this part of the Express Publications business plan?

Express Publications and their distributor need to come clean with newsagents on this as a matter of urgency.

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magazine distribution

Promoting frankie magazine

mag-frankie-may11.JPGWe are promoting the latest issue of frankie magazine with this display facing out onto the dance floor.

Already, in just one day, sales have been so good that we have ordered extra stock.  The issue looks terrific and set to make the commitment to display space well worthwhile.  We will keep frankie on show in this location for at least a week.  When we move it from here it will be to another high traffic location.

With frankie delivering 35% sales growth in the last audit, this is a title which presents excellent opportunities to newsagents. I expect that given the target demographic of the title, much of this growth will be additional magazine sales and not sales taken from another title.  this is what I really want … overall growth in magazine sales. Anything else does not help newsagents.

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magazines

Fairfax changes approach to TV Guide, disrespects newsagents

Fairfax has announced, well sort of announced, a change to the distribution of a TV Guide (a combination of the TV guide from The Sydney Morning Herald and The Sun Herald) in NSW.  I say ‘sort of announced’ because Fairfax had not told newsagents before telling subscribers.  Here is part of the text of a letter sent to subscribers:

I’m writing with news about an improvement to your Herald subscription service.

From this Sunday, April 24, The Sydney Morning Herald and The Sun-Herald will combine television guides into one bigger, more comprehensive television review section, to be called The Guide.

Please let us know if you would like to receive the new expanded Guide, which comes at no extra cost, and which day you would prefer to receive it.

Yep, newsagents will be expected to deliver the TV Guide on the day the customer chooses. While newsagents are to be paid 15 cents for this, such a paltry amount will not cover the actual costs of this Fairfax ‘initiative’.

Once again, a publisher is pushing on to newsagents without consideration or consultation.

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newspaper home delivery

Concerning decline in card sales Jan-Mar 2011 revealed in sales benchmark study

My latest Newsagency Sales Benchmark Study, comparing January through March 2011 with the same period in 2010, has revealed a concerning decline in greeting card sales, an average decline of 8% in unit sales.  It also reports a continuation of the decline in magazine sales with an average decline of 7%.

While newsagents can’t control magazine supply, we can control card supply.  Card companies tend to supply based on sell in.  Newsagents should be armed with their own sales data when agreeing to supply by card companies.

On magazines, that overall magazine supplies to newsagencies have not declined in line with sales is appalling.  This is something which needs urgent attention.  We have less control than our magazine competitors yet we sell more than they do.  Gotch and Network could well be killing off the channel by supplying as they do.

There is good news in the sales benchmark study.  Ink and gift sales are up 10% and more for newsagents with solid offers in these categories.  Some newsagents are reporting extraordinary growth in art related sales but this is due to a particular range (I might have more to say on that soon).  I also have data for some stores reporting double digit growth in magazines … as a result of extraordinary campaigns competing with other newsagencies and nearby supermarkets.

Here is more detailed information from the latest Sales Benchmark Study:

  • Magazines. Magazine sales fell, on average, 7% (in unit sales) in the January through March 2011 quarter over the same period last year. 78% of newsagents reported a decline in magazine sales. Computer, Music, Teenager and Motoring and led the decline with most delivering a double digit decline in sales. Women’s Weeklies declined but not as much as the others.
    Greeting cards. Greeting card sales fell, on average, 8% (unit sales) in the quarter. 84% of newsagents reported a decline. While category level data is not available for more than half participating newsagencies, what data I have suggests that the declines are outside everyday cards.
  • Stationery. 73% of newsagents reported a decline in stationery revenue (not including ink) with the average decline 5%.
  • Ink. 40% of stores participating in the study have a separate ink department. 90% of these stores reported growth in ink revenue of 10%.
  • Gifts. 65% of the stores in this study have a gift department. 80% of these reported an average sales increase of 9% in gift revenue.
  • Newspapers. 80% of participants report an average newspaper sales decline of 2%.
  • Basket size. 57% of newsagents reported an average 6% decline in basket size.
  • Traffic. 69% of newsagents served fewer customers than in the 2010 period.

Yes, these are tough times.  Rather than complaining about it, we need to work on our businesses, reconfiguring them for a brighter future.  Creating the businesses we want rather than the businesses we are told to have.

Now, more than ever before, newsagents need to assert control. Suppliers who resist us acting as business people in control of our own businesses need to be ignored.

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magazine distribution

E-Book sales take off

Benedict Evans has written an excellent piece for PaidContent on the state of the E-Book marketplace compared to print.  Read it while sitting down.  be sure to look at the graph showing n almost collapse in print sales compared to E-Books.  Benedict makes three key points:

Market data and industry anecdote point to an explosion in ebook sales in the US and UK in 2011. Leading consumer publishers are seeing ebook sales at 10-15 percent of total sales in January and February, driven by Christmas device sales.

So far ebooks had been strongest in niches: romance, business books and frequent travellers. They have now moved into the mass market: few genres will be untouched.

This shift brings with it a very different market structure, with Waterstones likely to shrink dramatically, technology companies with little stake in the health of publishing taking major roles and publishers faced with disintermediation and forced to build direct consumer relationships for the first time in their history.

This is relevant to newsagents as the disruption because faced already in the book space will play out, to a certain extent, in other print products … albeit to a different timetable.

The relevance today is that we should be building shops which are flexible and can easily chance as our needs change.  We should also take more control over magazine distribution – by flexing our collecting power.  we own the retail outlets after all.

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Media disruption

Fairfax iPad app soon?

Fairfax is close to launching its iPad app according to Crikey.  It will bee good to see some local competition in the space.  I hope it compares well to the New Zealand Herald app from APN which remains my fave.

That said, I don’t see myself using an App for news … thanks to Twitter.  Twitter is more immediate, diverse in terms of sources and, most important, interactive!

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Media disruption

The Easter balloon

easter-balloon.JPGWe have a very large Easter helium filled balloon bobbing around at the front of the newsagency, next to our Easter Egg display.  It has been left to move quite freely – the movement attracts attention.  This is working a treat to drive interest in the Easter range and the newsagency more generally … this is especially good given that it is school holidays and there are plenty of new faces in the shopping centre.

The Easter balloon is also promoting our helium and party goods ranges.

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visual merchandising

Promoting Cleo magazine

mag-cleo-apr2011.JPGWe are promoting the latest issue of Cleo magazine with this aisle end display.  We have opened out the pack to show the free gym bag (click on the image for a larger version), to make the offer more easily understood by shoppers.

Cleo should get a bit more attention in newsagencies and other retail outlets this month with the telemovie about Kerry Packer and Ita Buttrose which also covered the launch of Cleo airing just a few days ago.

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magazines

Another politician engages on EFTPOS issue

It is good to see Mark Dreyfus QC, federal member for Isaacs, has engaged on the EFTPOS issue following representations from a newsagent in his constituency.  Click here to see Dreyfus’ response and a letter he has sent to the Treasurer.

The more newsagents engage on this issue the greater the opportunity for a positive outcome.

It would be good to see more newspaper publishers engage in support of newsagents on this issue.

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EFTPOS fees

It is getting easier to make your own magazine

I am a fan of the Flipboard app and have written about it here before.  It takes content from sources you nominate and aggregates them into a ‘magazine’ of your own.  Oprah took it mainstream by loving it on her show.

Last week, Taptu was launched. Like Flipboard, Taptu lets you create your own ‘magazine’, drawing from sources all over the web.  Rather than having to go to site by site, you can use Taptu to bring a range of content on topics which interest you together.

Years ago I wrote that we will move from a world where we pay a few dollars to access aggregated content, like a magazine or newspaper or similar online, to a model where articles are sold for a few cents online.  This is why I think the paywall debate, while interesting, will become moot as consumers show that they want to purchase by interest and not aggregator.  This is a fundamental shift we will see from print to digital.  Content will become king.  the better the content the more valuable.

Tools like Flipboard and Taptu which facilitate the consumer aggregating content based on interest will bring closer to reality publishers of content getting a few cents for content for which they have already earned income in another medium or through another platform.  As this rolls out, publishers and even authors selling original and sought after content for a few cents per article, good journalism and writing will be seen to have more value rather than the obsession with free which many have today.

So, in addition to the disruption of better mobile devices – the iPad2 and sea of new tablets following, the iPhone and sea of smart phones following  we have smart content aggregating apps like FlipboardTaptu and others which will further disrupt the print model.   This will affect print sales.  We would be kidding ourselves if we believed otherwise.  The only question is one of timing.

I look at magazines as presenting good opportunities for smart, engaged, newsagents for the next two to three years and possible/probable opportunities up to five years – due to a shake out in the distribution channel and other factors.  Beyond that who knows.

On a day to day basis I focus on the opportunities .  On a business investment perspective I invest on the basis of the three to five year view.  This is why we should stop building old school design shop fits, expensive shop fits.  We invest too much capital, especially in the circulation areas of our shop fits.  Now is the time for us to get the price of these areas down to the levels of what supermarkets pay.  otherwise, we will find ourselves with expensive capital off of which we cannot get the necessary return.

Newsagents, go play with Flipboard and Taptu and see for yourself what the magazine of this decade looks like.

I am planning a 2011 workshop series on this and related themes.  I will announce dates after Easter.  I want to encourage newsagents to talk more about the future.

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Media disruption

Leveraging the royal wedding

ukmags-wedding.JPGWe are co-locating a selection of British weeklies and monthlies toward the front of the newsagency, with our co-location display of Australian weeklies – to leverage the interest in all things British as a result of the royal wedding.  We see it as a good opportunity to remind shoppers who only enter the front half of the newsagency that we have an excellent range of British weeklies and monthlies.  With all the activity planned around royal wedding coverage over the next month, the opportunity to up-sell is considerable.  I’d urge newsagents to seize the opportunity of the spike in magazine interest over this time.

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magazines

More coverage for newsagents on the EFTPOS issue

Brett Carey of newsXpress Deception Bay was just on Brisbane local ABC radio debating the head of EPAL on the issue of EFTPOS fees and representing the newsagent perspective.  More newsagents could engage on this issue and have the voice of small business better represented.

Click here to get the audio coverage.

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EFTPOS fees

Everything old is new again as retro products sell

nostalgiasells.JPGWe have been running another toy sale over the last couple of weeks and have noticed good interest in retro, ‘classic’, products – like the Magic 8 Ball and the Slinky and other products too.  We decided to focus on retro products given the interest in other retro products we have seen recently, like the classic Children’s Birthday Cake Cookbook from ACP – which continues to sell well by the way. Retro appears to be in and newsagency can play well in this space.

Nostalgia can be a strong factor in shopper browsing and purchasing.  I think this is what is driving sales of the two toys and other retro or classic products in-store.  It is also one reason some of the classic car magazines sell along with old train magazines.  Not the only reason but an important factor nevertheless.  There is a comfort in nostalgia.

From a newsagents perspective, there are plenty of opportunities in this retro / nostalgia space.

So, we’re happy to be finding success in focusing on nostalgia with our toy sale.

We run the toy sales to leverage good traffic generated by the key departments of greeting cards, magazines and newspapers.  The toys are competitively priced yet with a good margin.  Products are selected to leverage the type of traffic we see in our business.

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Newsagent representation

Tactical placement pays off for My Kitchen Rules

knoxmkr.JPGOur tactical placement of the counter unit for My Kitchen Rules The Cookbook worked a treat on the weekend.  While we had a display facing out into the mall, it was this unit placed between our two main newspapers which worked best for us.  A $12.95 impulse purchase with a newspaper purchase is very nice.  Thankfully, we have more stock coming in today.  Our plan for this week is to run a promotion behind the counter in the run up to Easter, replacing the Royal Wedding title which has had a good run in this prime location.  We will also have stock located with our women’s weeklies.

The reason we are committing so much space and time to the title is the promotional work by the Seven Network supporting the title.

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magazines

Moving the Royal Wedding title sells magazines.

wdwedding.JPGWe have been promoting the extra stock we received of the Woman’s Day Royal Wedding one-shot behind the counter for the last few days.  While we have had a terrific run I think we are nearing the end of the run for this title … probably because we are now so close to the wedding day people are holding off for coverage of that.  no matter, this title has been a terrific move by ACP, generating excellent impulse business for us.  We plan to still give the title tactical support, just not in this prime behind the counter position.

I’d note that this is the third major display location we have had for this title.  each move has helped us find new buyers for the title.  This is what we want from our obsession with moving titles around.

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magazines

This title should not have been sent to newsagents

weddingspeeches.JPGNetwork Services should not have The Complete Guide Wedding Speeches to newsagents last week.  We can source similar wedding speech guides through other suppliers and achieve a 50% or better margin.  We can even achieve this with a sale or return model in some situations.  Network has sent a title at 25% margin with an on-sale of fifteen months.  Sure, we only received two copies – they will say that is reasonable.  Well, no.  When we do a wedding display, a little later in the year, we will carry more copies of wedding speech titles, enough for them to be noticed in the display.  What are we supposed to do with two copies of a title which is too small for traditional magazine fixturing?  Seriously!  In our case, had we kept the title, we would be okay as we do not use traditional magazine fixturing.  Go into most newsagencies with this title today and I think you would be hard pressed to notice it among the magazine mix.

Network Services needs to do a better job in deciding what it will supply newsagents.  I understand the utter stupidity of that statement.  Network will do what is right for network.  The supply of this title and other titles shows that.

I’d note that some newsagents will have been happy to receive this title.  They rely on the magazine distributors to keep them stocked of this type of low volume fringe product.  However, there are more and more entrepreneurial newsagents who want to exert more control over the fringe areas of their businesses.  There is good money to be made by buying well. Sock like this, sourced through the magazine distribution model, is not bought well.

We early returned this title.

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Ethics

Golf and food and odd mix

golfdelicious.JPGI was surprised to see a copy of Delicious magazine bagged with Golf Digest last week.  Golf Digest promotes on the cover that it has a new look and new stories.  Someone new to the title cannot browse these as the title is bagged with the free magazine.  A poor choice by the publisher.  This re-launch issue should be browser friendly so that people can taste the new look.  They should have kept the free food magazine for another issue.   On the free copy of Delicions, it is an odd pairing even if they do target a similar demographic.  These comments aside, we have Golf Digest on full cover display in our golf section.

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magazines

Newsagent contributions here are appreciated by magazine publishers

More and more magazine publishers are using this blog as a resource for learning what newsagents think.  They usually find the blog through a Google (or other) search and then read all the comments posted by newsagents and others on a topic.

I have been contacted by three publishers this week, two in Australia and one overseas.  Each commented that they appreciated the frankness of views and that comments here had guided their plans for activity with newsagents later this year.

I mention this today as a reminder that readers who stop by here are interested in what newsagents think and to say thank you to those who do contribute comments.

As I have mentioned to publishers I have spoken with, I am happy to use this place to pass on genuinely valuable and useful information publishers are keen to get out to newsagents.

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Blogging

Susan Boyle and Kylie Minogue an unlikely couple

kylieboyle.JPGAs part of out Mother’s Day Book Sale we received this double pack containing the Kylie Minogue and Susan Boyle books wrapped together.  An interesting and unusual yet sure to sell pairing.  The distributor cleverly gave the pairing context with a sticker on the front linking the two as No. 1 HIT WOMEN. I can see it working well in the lead up to Mother’s Day.

We have this pack in a high traffic location to attract good impulse purchases.

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Book retailing

Promoting Unique Cars magazine

maguniquecars.JPGWe are promoting Unique Cars magazine with this in-location display in the men’s magazine aisle. Given space pressures and limited stock the display will be up for a week or less.  It’s the only display with men’s magazines  and therefore pulls good visual focus.

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magazines

Promoting My Kitchen Rules The Cookbook

img_0175.JPGAt one of my newsagencies (newsXpress Watergardens) the team created an excellent display this morning promoting My Kitchen Rules The Cookbook.

The display is on a column facing into the mall and is easily seen by the plenty of shoppers who pass by and enter the newsagency.  It is supported by a counter unit filled with  stock of the title.

We also have the title located with food titles.  This is the ideal title to co-locate – for the next week at least.  The TV coverage has been brilliant.  I am expecting excellent sales over the next three days.

Click on the image to see a larger version of the photo.

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magazines

Do you want to sell out of magazines?

I want to sell out of magazines. I love it when it happens. Independent publishers I speak with love it too. A sell out is good. I it happens early enough in the on-sale I will order more stock. I’ve done that plenty of times.

The newsagent magazine distribution model is not designed for us to sell out. The distributors think that sell outs are bad. One distributor representative told me that publishers don’t like sell outs. I can’t find evidence supporting that view from publishers I have spoken with.

The kind of sell outs which I think are acceptable and for which I would not order additional stock are: weeklies – by day four or more; monthlies – by week three or more, sometimes week two depending on the title and the advertising support for the issue. I am not including anything beyond monthlies since I do not think that any title in a newsagency should have an on-sale of more than thirty days.

So, yes, I like selling out.  What do you think?

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magazine distribution

Frustrated with discounted weekly magazines

wd-bag.JPGI am frustrated by the number of bagged discount weekly magazine packs we are getting from ACP.  What started as a trial in 2009 now appears to be core part of their business plan.

While I understand that ACP would say that they are only sticking with selling discounted current issue magazines because they sell, I am yet to see data indicating that this move is financially rewarding for newsagents.

Think about it.  These discount magazine packs are an additional title for us to carry.  This means that we need to find additional retail space. Unlike other retailers, newsagents are not paid for space allocated regardless of sales.  I make that point to all publishers, not just ACP.  Further, There is no in-store strategy – not that I have heard at least.  We get the stock and do with it what we will.  This means it is often put on the shelf next to the regular prices issue – Woman’s Day in the case of the discount magazine pack in the photo.

My other concern, which I have expressed several to representatives of ACP, is that these discount current issue magazine packs educate shoppers to not pay full price for magazines.  I can understand a reward for above average loyalty – I offer this with my Magazine Club Card – but these discount magazine packs are not about that.  To me, they appear to be an attempt to prop up sales of a weak title … NW in the case of this week’s pack with Woman’s Day at the front.

I am concerned that ACP, and other publishers who try and sell on price ahead of content (the packs are sealed after all) will not be able to stop the strategy and that newsagents will be forever left with lower margin sales.  Yes, a sale where there would have been one is better than no margin at all.  I get that.  However, what about where we get a lower margin where we would have sold both anyway?  What about others who feel the need to go down price over content?

I’d like to see newsagents represented when these strategies are debated as they have a cost to the retail channel which I suspect is overlooked by publishers during such discussions.

Maybe there is more to this than I have considered.  Maybe discounted current issue weekly magazines are good for newsagents.  Maybe newsagents like them.  The door for debate here is open, come and weigh in…

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magazines