Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries from May 2018

Newsagency sales benchmark results: Core categories in retail newsagencies challenged while specialty categories grow.

May 31st, 2018 · 33 Comments

This newsagency sales benchmark study reflects sales results as tracked in 149 retail newsagency businesses in Australia for the January through March quarter of 2018 compared to the same period in 2017. Only businesses with accurate data are included in the study. With under 3,000 businesses in this channel, the number of participants is considered […]

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Tags: Newsagency benchmark · Newsagency management · newsagency marketing · newsagency of the future · Newsagency opportunities

UK survey claims WH Smith worst high street store

May 30th, 2018 · 1 Comment

Which?, a 60 year old consumer survey and advocacy business ran a recent survey that resulted in WH Smith being named the worst high street retailer in the UK. The challenge is that the survey results are not based on large numbers and the survey process itself is not ideal. What is interesting to me […]

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Tags: newsagency of the future

Tips for managing casual employees

May 29th, 2018 · No Comments

Casual employees are important in the employee mix in retail businesses. The nature of the work, being casual, can challenge consistency of service. Here are some tips for making the most of casual employees: Roster early. The greater certainty you offer about the roster the more encouragement for certainty from your casual team. Train. Everyone […]

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Tags: Newsagency management

Is the new Australia Post ship direct to China shop a breach of competitive neutrality?

May 28th, 2018 · 2 Comments

Australia Post has opened a shop in Chatswood NSW where shoppers can select items for direct to China shipment. The store is aimed at Chinese personal shoppers, providing them an easy ship service that other Australian retailers struggle to achieve thanks to Australia Post inefficiencies for online retailers. This is where I wonder if Australia […]

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Tags: Australia Post · Competition · Social responsibility

The extra step is worth it in the newsagency

May 27th, 2018 · No Comments

I was thrilled to see the royal wedding magazine counter pitch at one of my stores Thursday just passed. Sure, the magazine placement for impulse purchase of what we had available was good. It was the wedding cards next to them that excited me. This placement is all about maximising the impulse purchase opportunity within the […]

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Tags: magazines

News Corp. papers continue pressure on Tatts and small business newsagents with Lottoland report

May 26th, 2018 · 1 Comment

The Weekend Australian today runs what to me reads like another Lottoland press release, continuing the News Corp. support for Lottoland. Dirt campaign, really? What Tatts did is provide newsagents with resources to use if they wished, resources that reflected what Lottoland offers in terms of products. Tatts did this at the urging of lottery […]

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Tags: Competition · Ethics · Newsagency management · newsagency marketing · Social responsibility

NANA weighs in on Tatts move on newsagent commission

May 25th, 2018 · No Comments

NANA sent out this email earlier today. I’ll let it speak for itself: Lotteries announcement – no surprises – let’s watch the leopard change its spots The announcement earlier this afternoon from Tabcorp/Tatts Group Lotteries comes as no surprise. The competitive pressure caused by alternate online wagering products, in NANA’s opinion, is having an impact […]

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Tags: Competition · Ethics · Lotteries · Social responsibility

New remuneration model for lottery retailers

May 25th, 2018 · 8 Comments

The Lott communicated to newsagents today about work on a new remuneration model. ALNA has communicated on this too: Dear licensed lottery outlet owner, the Lott and ALNA including the LRA are working together on a new remuneration model  For more than a century, Australia’s official licenced lotteries have forged a close working partnership with valued […]

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Tags: Lotteries

Broken newsagent representation as VANA and NANA continue to pitch for Lottoland

May 25th, 2018 · 3 Comments

State based associations VANA and NANA are pitching for Lottoland as the company considers a High Court challenge to the parliamentary threat to its ability to trade in Australia as News Corp. outlets reported. Victorian Association for Newsagents general manager Chris Samartzis and Newsagents Association of NSW and ACT chief Ian Booth both support Lottoland. […]

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Tags: Newsagent representation

Lottoland has not slowed its advertising

May 25th, 2018 · No Comments

In TV and on social media platforms, including this ad… 0 likes

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Tags: Competition · Ethics · Social responsibility

Lost Herald Sun sales yesterday

May 24th, 2018 · 3 Comments

The distribution newsagent did not provide the royal wedding insert for the Herald Sun yesterday. Time was wasted chasing. Customers were frustrated, and bought their Herald Sun from supermarkets in the same centre. They don’t have their newspaper supply meddled with by a petty minded distribution newsagent. It is experiences like this that move one […]

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Tags: Newspapers · Ugh!

Go figure…

May 23rd, 2018 · 2 Comments

5 likes

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Tags: Ugh!

Pitching the Who Royal Wedding collector’s edition

May 23rd, 2018 · No Comments

We have hit facebook with posts promoting the collector’s edition of Who tomorrow. Looking at the titles and what I know so far this will be a hit. hence the social media marketing today and the plan to pitch at the counter tomorrow. Given the regularity of weekly magazine shopping this post and another for New […]

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Tags: magazines

Ideas to help you turn off, relax and get creative

May 23rd, 2018 · No Comments

Coming up with fresh ideas to move your retail business forward can be a challenge. Sometimes, retailers and retail managers experience a block, like writer’s block. The ideas here are designed to help you clear this blockage and tap into fresh ideas for your retail business. By engaging in activities far removed from the retail business […]

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Tags: Newsagency management · Newsagency opportunities · Occupational Health · Optimism

You can add value anywhere

May 22nd, 2018 · No Comments

When I picked up my coffee yesterday I got a reminder that about value-add. The art on the cap is a small thing, one which made me smile because of its clever placement. Coffee shops value-add all the time with art in the froth on open cups, small cookies with each drink or a small […]

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Tags: newsagency marketing

The toys opportunity for newsagents grows

May 22nd, 2018 · 4 Comments

Toys R Us Australia has been put into voluntary administration. This is on the back of the closure of the US business of the same name but different ownership structure. What I wrote here on January 20 this year is truer than ever: the Toys opportunity for newsagents is excellent this year. Toys set to […]

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Tags: Newsagency opportunities

Phil Taylor closing at the end of this month?

May 21st, 2018 · 2 Comments

I have been told by two sources this afternoon that card and wrap supplier Phil Taylor is closing at the end of this month. Word has got out as staff have been advised. This is sad news for them, tough, too. There were indications of challenges when Henderson Greetings picked up the local representation of products […]

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Tags: Competition · Greeting Cards · Newsagency challenges

Strong royal wedding interest

May 21st, 2018 · 4 Comments

The royal wedding is popular with many who received magazines today with wedding content having sold out. Those receiving top-up or initial supply of wedding issues Thursday (as not all newsagents received wedding issues today) will need to promote. We know from decay data that 60% – 75% of weeklies sell on a Monday. This week […]

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Tags: magazines

How to attract new shoppers to your newsagency business

May 21st, 2018 · 2 Comments

New shopper traffic is vital to every retail business for if all you see is the same shoppers then necessary growth will not be achieved and growth is necessary with rent, wages and overheads increasing every year. The big question is how to attract new shoppers? There is no easy answer. In fact, it is […]

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Tags: Newsagency management · newsagency marketing · newsagency of the future · Optimism

Turning a newsagency shop into a home

May 20th, 2018 · 1 Comment

Check out this story about how a couple in the UK converted an old newsagent shop into a low-energy home. 2 likes

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Tags: newsagency of the future

A Twitter wedding

May 19th, 2018 · No Comments

Twitter is leveraging the royal wedding to show off its platform not only for serving individual tweets but bringing together coverage for what is an international event. What they will be doing later today shows how far this platform has come and, through this, challenge the relevance of newspapers for reporting news, which is usually […]

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Tags: Media disruption

A Theft Policy is key to reducing the impact of theft in any retail business

May 19th, 2018 · 54 Comments

Issue this Theft Policy in your business, have all team members sign it and place it is a place where team members can see it every day. Doing this establishes your commitment on the issue as well as your policy and practices related to the issue. Following through on the policy is key for without […]

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Tags: Ethics · Management tip · Newsagency management · theft

UK newspaper circulation results reflect the challenge for the print medium for news

May 18th, 2018 · No Comments

The latest UK newspaper circulation results released by the Audit Bureau and detailed by the Press Gazette reflect challenges for the news print medium we see in Australia. Over the counter sales continue to decline, as does newspaper shopper foot traffic. Newsagents have to run their businesses to not rely on newspaper traffic. By all means sell […]

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Tags: Media disruption

Excellent in-store royal wedding engagement

May 18th, 2018 · No Comments

Here are images from four different newsXpress stores, showing how they are engaging with the royal wedding. I like the displays as they reflect a diverse range of engagement without being in your face about buying this or that. They fit with the idea of experimental retail, which is important today. 4 likes

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Tags: Newsagency management · newsagency marketing · newsagency of the future

LayBy a thing of the past in many newsagencies

May 17th, 2018 · No Comments

AfterPay took fashion retail by storm a few years ago. Their initial focus was online and then moved to in-store. last year, they took over Touch, bringing them into the focus of newsagency businesses and others. ZipPay and Oxipay have joined the fray and are providing terrific over the counter LayBy alternatives. I say terrific […]

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Tags: Newsagency management · Newsagency opportunities