Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries from December 2018

Worst newsagency supplier of 2018: Gordon and Gotch

December 31st, 2018 · 15 Comments

I nominate magazine distributor Gordon and Gotch as the worst newsagent supplier of 2018. I do this on the basis of: A broken magazine supply model that results in failure every month with between 30% and 50% of what is sent as not selling. This wastes newsagent capital, time and space. Gotch people will say […]

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Tags: magazine distribution · Newsagent suppliers

Terrific Boxing Day Sale result

December 30th, 2018 · No Comments

Looking at the post-Christmas sales, I’m very happy with the results. Close to double-digit growth in good margin categories. Every sale is an opportunity we leverage for return business by using the discount voucher program with a date-based offer to bring those sale shoppers back in a reasonable period. In retail here in Australia or […]

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Tags: Newsagency management

Fascinating insight into Faber-Castell by CNN

December 29th, 2018 · No Comments

6 likes

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Tags: Stationery

Dealing with product returns

December 28th, 2018 · 1 Comment

Christmas is over and now retailers have the returns / refunds challenge as people deal with either gifts they do not like or want or return gifts that are broken. I have found it useful to remind team members of the policy of the business at this time, and to ensure that  everyone agrees to […]

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Tags: Management tip · Newsagency challenges · Newsagency management

Adelaide oval, cashless

December 27th, 2018 · 5 Comments

Further to my posts about cashless retail, I found our recently that Adelaide oval is cashless.. This, from their website: All credit and debit cards will be accepted and will be exempt of any surcharges imposed by the venue. This change has been implemented to deliver faster service for patrons (less fumbling for change) and […]

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Tags: Newsagency management

Ready for Boxing Day

December 26th, 2018 · No Comments

We are all set for a massive Boxing day event starting today and running for the next two weeks. Being in a large shopping centre, it is essential we participate in this. It brings in plenty of first time and rare shoppers so squatting product will not adversely affect sales to regulars though the year, […]

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Tags: Newsagency management

Merry Christmas

December 25th, 2018 · No Comments

Have a wonderful Christmas everyone. If your shop is closed, cherish the day off. If you are not closed, I hope it’s a successful day of trading. 11 likes

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Tags: Newsagency management

Christmas Eve craziness

December 24th, 2018 · No Comments

Today is unique for retailers, as Christmas Eve always is. There will be places that are quiet and empty and others that are crazy busy. My own experience is more crazy and busy thanks to being in a shopping mall and located near food. The most fascinating shoppers are those who have left everything to […]

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Tags: Newsagency management

Husband Christmas card campaign works

December 23rd, 2018 · No Comments

Over the last month, for newsXpress members, I have been engaged in a Christmas card marketing campaign targeting husbands. I’ve been pitching this across a bunch of Facebook and Twitter accounts as well as some Instagram. It has worked a treat. Here is one post from last week. While I have pitched to wives as […]

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Tags: marketing · newsagency marketing

Designs and location key to driving bag sales in the newsagency

December 22nd, 2018 · No Comments

We refreshed the location of bags at the same time we enhanced the range in the shop. The refresh delivered a sales boost. Placing them such that more shoppers walk through the alley of bags is a key factor here as is the regular moving of bags between rows and hooks, so the range looks […]

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Tags: Newsagency management

What a terrific story

December 21st, 2018 · No Comments

9 likes

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Tags: Optimism

Newspaper publishers fail to leverage the interest in stories with their paywall strategy

December 21st, 2018 · No Comments

I get that publishers need to monetise content to pay for more content. I am happy to pay. If I like a song, I buy it. If I want to see an episode of a TV show, I buy it. However, I can’t buy a news story. The paywall approach by news publishers is out […]

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Tags: Media disruption · Newspapers

Everyone on the shop floor for the next three days

December 21st, 2018 · No Comments

The next three days are critical for Christmas retail sales. It’s for this reason that everyone in the business should be on the shop floor. You can’t sell from the back office. So, all staff including business owners, should be on the shoot floor either helping customers or keeping products tidy or doing other work […]

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Tags: Newsagency management

Taking a look at The Australian today

December 20th, 2018 · No Comments

A young journalism student has started writing about news coverage in Australia. Their analysis of reporting and editorial coverage in today’s The Australian is worth a read. 4 likes

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Tags: Newspapers

The NT news headline writers…

December 20th, 2018 · No Comments

7 likes

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Tags: Newspapers

Change your gift voucher settings now and be a good citizen

December 20th, 2018 · 1 Comment

With changes coming to ensure that gift cards / gift vouchers have a three year expiry, smart retailers have made the switch, playing ahead of the wave of change, demonstrating that shoppers come first. I am talking here about the cards /. vouchers over which retailers have 100% control, those for their specific business. While […]

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Tags: Newsagency management

Crabtree & Evelyn retreat from Australia

December 19th, 2018 · 2 Comments

Crabtree & Evelyn wrote to retailers a few days ago announcing the imminent closure of their Australian wholesale business. It came as a surprise to plenty of customers, including newsagents, gift shops and independent pharmacies. Crabtree & Evelyn is a solid brand, well recognised and appealing to a valuable demographic. This move is one of many recently by […]

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Tags: Newsagency management

Scam alert: gift cards including iTunes cards

December 18th, 2018 · 3 Comments

Apple the ACCC and the ATO are seeking to alert retailers and shoppers about a scam involving gift cards and iTunes cards. This, from the Apple statement: A string of scams are taking place asking people to make payments over the phone for things such as taxes, hospital bills, bail money, debt collection, and utility […]

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Tags: Ethics · Social responsibility

What’s in a name, PMP (Gotch) to become Ovato

December 17th, 2018 · 8 Comments

Gordon and Gotch announced to newsagents Friday that they plan to change their name to Ovato. While the announcement seems innocuous enough, the final statement in the letter has caused several retailers to express concerns. During 2019 the Gordon and Gotch name will be transitioned to a division name of Ovato and we will be sending […]

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Tags: magazine distribution · Magazine oversupply · magazines · Newsagency challenges · newsagency of the future

Today’s Sunday Territorian (NT News) comes with wrapping paper

December 16th, 2018 · No Comments

2 likes

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Tags: Newspapers

A hit product this Christmas

December 16th, 2018 · No Comments

newsXpress launched this awesome homewares / outdoors / adult gift product months ago and it has been a hit for Christmas. It is an Aussie product for the Aussie marketplace. Here’s a video I made for newsxpress members to use to promote it. Be sure to watch it with the sound on: 6 likes

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Tags: Gifts · marketing · newsagency marketing

Updated checklist to consider when buying a newsagency

December 15th, 2018 · No Comments

A common question I am asked privately from people who find me through this blog is what should I ask for when looking at buying a newsagency? The question itself, when asked, indicates how green a prospective purchaser is when it comes to purchasing a business. Here is an updated list of data I suggest […]

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Tags: buying a newsagency · Newsagency management · Selling your newsagency

Advice on security cameras for newsagents

December 14th, 2018 · 1 Comment

I heard of a newsagent being ripped off recently, paying more than $12,000 for a mediocre security system for their business that is not ideal for the business. Here is my advice on buying security cameras: Much has changed in security camera technology over recent years. Whereas in the past best-practice advice was to install […]

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Tags: Newsagency management · theft

Supermarket free magazines can hurt magazine sales

December 13th, 2018 · No Comments

Checking out the latest free magazines from the major supermarkets and it is no wonder some food titles are finding it tough. The free titles of years ago in supermarkets are nothing compared to the terrific content and production quality we are seeing today. These free magazines in the major supermarkets today are tough competitors. […]

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Tags: magazines

A letter from a newsagency customer

December 13th, 2018 · 6 Comments

We received this at the office a couple of days ago. It’s a letter from a customer of newsXpress Southland. I am grateful they sent it and grateful for the team member involved. Click on it for a larger version. 23 likes

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Tags: newsagency of the future