Australian Newsagency Blog

A blog on issues affecting Australia's newsagents, media and small business generally.

Entries from April 2019

Wisconsin lottery…

April 30th, 2019 · No Comments

I spent Easter in rural Wisconsin and the only place I saw lottery tickets for sale was at supermarkets, where they had this vending machine close to the main exit door. 0 likes

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Tags: Lotteries

Early engagement by police helps catch shoplifters

April 30th, 2019 · No Comments

While this story is from the US, from the small midwest town of Burlington Wisconsin, it reflects how early engagement by police on social media can help apprehend shoplifting suspects. Here is their first post and the photo: Here is their next post with good news about identification: This story also interests me because of […]

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Tags: theft

Credit card surcharges

April 29th, 2019 · 7 Comments

Check out this story about credit card surcharges in the New York Post. But be sure to read the whole article as it is fascinating and will, I am sure resonate with plenty here. 5 likes

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Tags: Newsagency management

Monthly real life titles grow market for newsagents

April 29th, 2019 · 1 Comment

The monthly real life titles launched in recent times have delivered a net increase in magazine purchases. That is, they have not taken revenue from their associated titles in the magazine segment. Looking at basket data for the That’s Life Mega Monthly, for example, I see that shopper often purchasing That’s Life in the same […]

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Tags: magazines

Lottoland continues, unaffected…

April 28th, 2019 · No Comments

Here is a pitch from two weeks ago… This bothers me because they continue unabated, continue to encourage migration to line purchase … and this remains the biggest challenge to newsagent lottery revenue. 1 likes

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Tags: Ethics · Lotteries

The importance of using software for managing pays

April 27th, 2019 · 3 Comments

I urge all newsagents with employees to use accounting software for managing pays and producing payslips. The structure offered through this process could help you avoid issues down the track as the software creates and manages a paper trail. There is a situation in our channel right now where a paper trail would have been […]

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Tags: Newsagency management

Netflix is launching a magazine

April 27th, 2019 · No Comments

No news yet on Australian release: 1 likes

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Tags: magazines

Newsagents and the election

April 26th, 2019 · No Comments

I missed this tweet from three weeks ago about News Corp., newsagents and the election. While thick piles of Murdoch papers sit untouched in supermarkets and newsagents, US @NewsCorp still uses these posters to pump their propaganda headlines into our main streets. Ask your local newsagent or supermarket to stop putting NewsCorp posters outside during […]

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Tags: Social responsibility

The Daily Sydney Morning Herald Telegraph

April 25th, 2019 · No Comments

This is hilarious. As reported in The Guardian, today’s Daily Telegraph has some content from The Sydney Morning Herald. 11 likes

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Tags: Newspapers

Anzac Day 2019

April 25th, 2019 · No Comments

6 likes

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Tags: Social responsibility

Did you miss magazine deliveries today?

April 24th, 2019 · 7 Comments

I have heard from some newsagents of magazine deliveries set for today from Ovato not being delivered. As things go with Ovato, newsagents are left without stock and the likelihood of lost stock not being replaced. While not getting the stock is frustrating in itself, there is a cost to newsagents who rostered additional staff […]

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Tags: magazine distribution

Customer feedback can help us improve the channel

April 24th, 2019 · No Comments

On the newsXpress website, any customer of any newsXpress store can provide feedback on their shopping experience. often, feedback does not relate to a newsXpress store. Here is one such example. The person leaving the feedback contacted us the next day apologising and indicating it was for another newsagency not connected with newsXpress. I share […]

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Tags: Management tip · Newsagency management · Social responsibility

Coles gets the Mother’s Day card pitch right

April 23rd, 2019 · 2 Comments

Coles, on Swan Street Richmond, has a solid approach to Mother’s Day. I saw three floor units: next to stationery, at the checkout and at store exit. Appropriately apart from each other. Multiple locations makes sense if they want to capture the impulse purchase. We can learn from what they are doing. 8 likes

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Tags: Greeting Cards

Bumper editions have people questioning print newspapers

April 22nd, 2019 · No Comments

A couple of newsagents have emailed me about customer comment regarding Easter bumper editions. One said they had a long-term home delivery customer saying it is time for them to switch to digital and that this surprised them and got them thinking about the future of print. Another contacted me to share frustration of customer […]

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Tags: Newspapers

Easter break marketing opportunity

April 20th, 2019 · No Comments

With so many away on school holidays, this long long weekend is a good opportunity for some fun in the shop. It is an opportunity to play away from what has been traditional for the business. I was talking about this with a newsagent a few days ago, about the opportunity to try something really […]

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Tags: Management tip · marketing tip

Free Daily Telegraph for Warringah residents?

April 19th, 2019 · No Comments

The Guardian has a report today about The Daily Telegraph from News Corp. being delivered free to homes in Warringah. The most mysterious event in the Sydney seat, where the former prime minister Tony Abbott is fighting a challenge from the independent Zali Steggall, is the arrival of unsolicited copies of the Telegraph, which began […]

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Tags: newspaper home delivery · Newspapers

Ovato magazine returns file corruption returns challenge

April 17th, 2019 · 7 Comments

Ovato (Gotch) has sent this email to some newsagents today: Dear Retailer, Due to a corrupted file a number of EDI returns were unable to be processed by us. We have identified the agents with missing returns and we are emailing you as we need you to re-send your EDI returns from 4th or 5th […]

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Tags: magazine distribution · Ugh!

Licenced product opportunities are valuable

April 17th, 2019 · No Comments

Every year it is the same … licenced products perform well. Even movies that perform to average numbers at the bios office support products that sell well in retail. Then, there are the stand out licences, on which we can bank results, like Harry Potter. Detective Pikachu looks good. The early indications are good due […]

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Tags: newsagency marketing · newsagency of the future · Newsagency opportunities

SHOCK: The high cost of self-service checkout theft

April 16th, 2019 · No Comments

The New Daily has the story: theft is estimated to cost Australian retailers $4.5 billion a year. Self service has not been quite the gain the big retailers expected. Wow. Retail is about customer service. Good customer service is a human-based function. 9 likes

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Tags: Customer Service

A new incarnation of Zoodle by WH Smith

April 16th, 2019 · No Comments

When I first saw the Zoodle retail format by UK newsagent chain WH Smith in 2012 it was primarily a kid-focussed store, at Melb0urne International Airport. A week ago, I saw a new incarnation of Zoodle, at the Virgin terminal in the Brisbane domestic airport. This latest version of Zoodle I got to see is quite […]

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Tags: Competition · Convenience retail

Is your counter set for Easter?

April 15th, 2019 · No Comments

The next four days offer excellent opportunity for impulse purchase at the counter. My advice is to leverage this with easy to purchase product opportunities placed at the counter while at the same time reducing visual noise from other products at the counter that are not as relevant in the next four days. What do […]

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Tags: Management tip · marketing tip

Are you ready for six weeks of opinions?

April 14th, 2019 · No Comments

One thing is for certain during election campaigns, people are more likely to share their opinions across the counter. This is especially true of newspaper shoppers making their purchase and commenting on election related stores they notice on the front page. While most comments are harmless, there are some delivered with venom, hate even, that […]

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Tags: Social responsibility

Challenges in the Ovato (Gotch) share price

April 13th, 2019 · 2 Comments

This graph shows movement in the share price of Ovato for the last six months – a decline of 57.8%. On the face of it, the trend is not good news. 8 likes

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Tags: magazine distribution

It’s a rare day when a Melbourne newspaper does not have sport on its back page

April 12th, 2019 · No Comments

The Herald Sun, today… 6 likes

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Tags: Newspapers

betterRetailing covers Shoptalk learnings

April 12th, 2019 · No Comments

betterRetailing, a UK news source and indie small business retailers, has covered six key takeaways I tapped into from participating Shoptalk this year. Of all the takeaways, the one I find my self thinking about the most in the context of the Australian newsagency channel is this one: 4. Don’t let history define you UK […]

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Tags: newsagency of the future