January numbers for my newsagency show revenue up 19% year on year. There has also been a significant increase in gross profit percentage. The small team at the newsagency has worked hard to make this happen.
Here are key measurements for the business:
- Traffic – up 2%
- Average sale value – up 17%
- Average items per sale – up 2%
- Cards – up 28%. (24% of total sales)
- Everyday counter cards (birth to death) – up 26%.
- Diaries – up 24%. (5% of sales)
- Gifts – up 135%. (8% of sales)
- Magazines – up 5%. (21% of sales)
- Women’s weeklies magazines – up 9%.
- Newspapers – no change. (6% of sales)
- Plush – up 5% (10.39% of sales)
- Stationery – up 14%. (5% of sales)
- Toys – up 210%. (4% of sales)
Two thirds of what we sell has a gross profit of 55% or more. Toys for example is at more than 60% as is plush and most gifts. Magazines remain an important part of the business for revenue and for what we achieve with the traffic.
I appreciate these numbers may seem unreal to some. Like all the data I publish here, I will provide an opportunity to see the reports for themselves, to be certain that the numbers are true.
What we are doing in this business is living by the principles I have been writing about here for years – living by the principle that every day is our pay day.
The key factors to the growth are our whole of business discount voucher program, acting as retailers and not agents, chasing change in what we sell and how it is presented, using data to understand our customers and making the shop a destination for non-traditional products.
The discount vouchers continue to deliver the best result I have seen from a loyalty program. I launched the channel’s first loyalty program more than ten years ago and have used a clip card approach as well as a comprehensive points based approach. Discount vouchers are different again and customers love them.
Newsagents can grow their businesses by standing for something and relentlessly pursuing this point of difference.
Keys to success are multiple traffic generators for the business, above average margin, leveraging existing traffic as much as possible and being ruthless when things don’t work.
This 135 sq m shop is in a Westfield centre with another newsagency, two Coles supermarkets, Target, K-Mart, Australia Post and plenty go gift shops selling cards and gifts. It’s a highly competitive situation. We do not have lottery products or tobacco products as traffic drivers.