A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

The perfect merchandiser

The merchandising unit for one of our Christmas items has a LCD screen on which plays a commercial for the item. This is the perfect merchandising unit. The video attracts shoppers. In a minute they see how the product works and who it appeals to.

The sound is not intrusive – just enough to attract shopper attention.

The video is a key factor in achieving sales of 15 in just over a week.

Showing products to shoppers is key to retail success. The video playing does this without costing is labour. This is where the unit with the LCD screen works a treat.

This screen is similar to what we used some years ago promoting a paper cutter from 3M.

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Gifts

Terrific small business campaign supported by American Express

I like the look of Small Business Saturday, a promotional campaign being run by American Express and supported by many corporations in support of small businesses in the US. Amex claims that last year one hundred million people shopped in their local communities in support of the event.  Check out the website and see the support materials available.

This reads like a terrific event, one I’d like to see one of our banks in Australia get behind. Plenty of media outlets are supporting the event including local outlets like the Hampshire Review.

 

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retail

Connecting with Twitter interest

We are promoting the new Twitter Guide by placing it across a row in our business magazine section. The magazine have been placed in a way so that it is seen down the end of our women’s magazine aisle. If this doesn’t see sales in the first week we will try the title with newspapers. People won’t be shopping looking for a twitter magazine – hence our work on chasing impulse opportunities.

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magazines

GQ worth promoting

The latest issue of GQ is worth giving attention to since it is the Man of the Year issue and has been subject to excellent media attention. We have the magazine in its usual location as well as with women’s fashion magazines where we hope to pick up some impulse purchases.

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magazines

Interesting numbers for Supanews $1M promotion

Franchising magazine today published a report on a consumer promotion run by Supanews. The contest attracted more than 110,000 entries and 14,000 Facebook likes over six weeks. Impressive numbers and even more so if the group leverages the database into more shopper traffic and sales.

The promotion is interesting in that the winner gets to participate in a game of chance which has a a one in fifty chance of winning a $1 million prize.

Building and cultivating a shopper database is important in today’s retail world.

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marketing

The Submissive – an opportunity for newsagents

1,200 newsagents are set to be sent a small quantity of stock of The Submissive, an erotic novel in the vein of Fifty Shades of Grey. It’s being allocated to Nexus newsagents and some other key newsagent accounts through Gotch.

This is an excellent commercial opportunity: 50% margin, sale or return and delayed billing. Cover price: $16.99. Newsagents will get stock at launch.

The Submissive is set to get excellent media attention at launch. It’s covered in New Idea this week. It has received some excellent reviews overseas.

I like that we have an opportunity to offer a product to Fifty Shades fans and to do this on terms equal to book retailers. I plan to pitch this as a Christmas gift.

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Book retailing

Spree of bulk magazine thefts in Melbourne

Several newsagents in Melbourne have experienced the theft of magazine bundles on different days in recent weeks. In at least one case, accompanying in-store promotional collateral was stolen.  The nature of the thefts suggests someone is in need of bulk magazine stock for distribution.

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Ethics

Connecting with local promotions

Just Cars magazine is promoting Geelong revival, a two-day car racing event for Geelong in two weeks. What interests me about this is the magazine brand tie-in and the opportunity for newsagents in the region to get behind the event and to use it to help drive magazine sales. I hope that those involved have connected with newsagents.

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magazines

Promoting Better Homes and Gardens and Grand Designs Australia

We are promoting the Christmas issue of Better Homes and Gardens and the latest issue of Grand Designs Australia with newspapers in addition to the usual locations for these titles. This placement between out two major daily newspapers is important as it’s the best impulse purchase location for magazines and has been in newsagencies for years. Both titles will see a sales lift as a result. For us, it’s easy bonus margin dollars as copies will be purchased which otherwise would not have been.

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magazines

Promoting Dolly and the free hair kit

We are promoting the latest issue of Dolly magazine and the free hair kit with the latest issue of the magazine. We have this aisle-end display as well as active promotion in the usual location for the title. The One Direction and other teen traffic generators at the moment should heighten interest in Dolly for us.

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magazines

Newsagents missing in the race to multi channel

Newsagents are nowhere in the race by major retailers to the multi-channel (or omni-channel) world where you connect with a shopper regardless of where they are – online, mobile or in-store.  OfficeMax in the US has just announced their moves in the space and a commitment to own the office products shopper.

Given the ownership structure of newsagencies it will be a challenge for a channel wide multi-channel solution as this would require central ownership.  I expect that some entrepreneurial newsagents will emerge as leaders in this space.

We already did it in one of my stores six or more years ago, as I have written previously, in the ink space. With the OfficeMax move in the US and the Staples moves here in Australia, newsagents need to be responding either online or redefining their in-store stationery pitch.

It all comes down to knowing what you are good at and leveraging that to success you can achieve with your resources.

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Newsagency management

PMP share price drops 34% in a month

The PMP share price is now at 16.5 cents, that’s a decline of 34% since mid October and a drop from 50 cents in May.  PMP owns magazine distributor Gordon and Gotch.

While the share price is a reflection on the overall business, it will concern suppliers to and customers of Gotch. It concerns me and makes me wonder if we will end up with one large magazine distributor. I understand we have IPS but their growth is tied to the future of Fairfax.

There have been some share register changes at PMP that could have impacted the price. But that was weeks back.

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magazine distribution

Newsagent supplier alert: fraud by a newsagent

There is a newsagent in Sydney who had defrauded two suppliers to the tune of $40,000 in the last two weeks, $20,000 of that this week. While I will not go into details here, if you are a newsagent supplier and you want details, call me on 0418 321 338. I’ll gladly give you a store name.

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Ethics

Trying co-location for plush

We has a spare spot in between our everyday pen range and general stationery and decided to fill it with a second display of plush. This is co-location in that these same items are in our permanent plush department at the front of the store.

This display is situated where shoppers will see this display if they are heading to newspapers located nearby.

It’s part of our plan to make the most of key traffic generators for the business.

I like the placement of plush on the wall. This display we have done is a fraction of what we could do … I want a wall stuffed with plush so it looks like it is bursting out toward shoppers.

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Gifts

Leveraging the brand

We take care to place magazine brands together, even sometimes outside their usual category locations. That the That’s Life brands.  These sell well when located as shown in the photo and next to or above That’s Life itself – better than if located in separate locations.

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magazines

Stolen magazines on the streets for $2

Check out the magazines I saw available for $2 each out the front of a business branding itself as a newsagent ten days ago. Click on the image to see the detail.

These are magazines that should have been returned.  My suspicion is that they are from a retailer not required to physically return stock in order to claim return credits. I am told that some major supermarkets are not required to return some magazine stock.

A staff member could process the returns and then remove (steal) the stock from the business for (illegal) on-sale rather than trashing it as would be required.

Too many publishers are represented on this table for the supply of these titles to have been arranged through them. The price of $2 is too low and they would not want their brands treated in this way. This looks like stolen property to me.

None of the magazines has a price sticker or barcode label from the retailer, not even any residue of such labels. This suggests that the stock is from a retailer who would not price or label their stock.

The only way this promotion makes sense is that the magazines are stolen as described above. The retailer offering the stock today would have to know this given that they carry full price magazines inside their shop and would therefore understand the supply chain for magazine product.

I hope that magazine distributors run spot audits of retailers permitted to claim returns without actually returning the stock.  Given what I have seen recently and earlier this year I have my doubts.

Footnote – this business is not a newsagency business. It is a convenience store with the shingle newsagent above the door. The business does not have direct supply of magazines.

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magazine distribution

Promoting iPhone and tech magazines with weeklies

Since late last week we have been promoting tech magazines with weekly titles. I selected a range of titles I felt would appeal to the weekly magazine shopper.

In four days we have seen some product sold from here. I suspect that these purchases have been on impulse and because of the positioning of these titles away from their usual location.

If you look inside each of these magazines you will see that they are aimed at everyday readers and not geeks. This is why promoting them outside the usual geek location is important for us.

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magazines

Promoting InStyle

We are promoting the latest issue of InStyle magazine with a half waterfall display. The goal is to show off the Lancome Juicy Tubes gift with the title.

We appear to be in the middle of magazine gift season with many titles featuring gifts packed with the titles.

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magazines

Shoppers optimistic for Christmas

We are experiencing the strongest start to Christmas sales in years. Shoppers we talk with are optimistic. Gone are concerns of recent years about what may be around the corner. While what we hear on the shop floor is no scientific survey, the optimism is obvious and delivering good early Christmas sales.

Card sales are good but its gifts that are selling very well. So well, in fact, that we are ordering more stock.

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Gifts

Oversupply of Farms & Farm Machinery magazine hurts newsagents

Check out twelve issues worth of supply and return data for Farms & Farm Machinery for a newsagency. On average, one copy is sold in this store. The average supply from Network Services is three copies – recently bumped supply to four copies. Click on the image for detail.

Okay I am only complaining about one too many copies, maybe two. It is oversupply nevertheless. This from a magazine distributor known for engaging in bullying of newsagents over account payment yet accepting no responsibility for creating account challenges through oversupply such as for Farms & Farm Machinery for this newsagency.

If Network services was fair in its supply to this newsagency and newsagents more widely, it would not increase supply until there was evidence of sales being lost due to lack of stock in-store. This would require an analysis of sales data.

If a store sells out in, say, week three of the on-sale and there is no evidence of a sale over the last year in week four for weeks when stock was available then I’d say there is no justification for a supply increase. If, on the other hand, there is evidence of a sale in week four then it would be reasonable to increase supply.

It is unfair for network to demand that we are responsible for our indebtedness to them when they refuse to give us reasonable levers with which to control our level of indebtedness. Even transparency would help – like a discussion around allocation algorithms.

Newsagents who complain to Network about oversupply are met with – it was an allocations error or I can’t explain it or the business rules indicate you need more stock.

In this case of Farms & Farm Machinery, the company’s processes have failed the newsagent. They have resulted in more stock than is necessary being sent. Supply for this store should be at no more than two copies. Sending the extra stock lumbers the newsagent with unnecessary costs.

Magazine publishers using network should remember this scenario when wondering why newsagents early return their stock. It is this creeping oversupply that angers newsagents and gets them striking out.

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magazine distribution

Promoting AWW Christmas cookbooks

We have placed all four AWW branded Christmas cookbooks together in pursuit of multiple purchases. These are adjacent to the counter, passed by most shippers as they head to the counter. While we do have stock with our cookbooks, this counter position is the most important one.

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magazines