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FOMO

Your rent problem started the day you signed the lease

When a retail business hits financial trouble, rent is usually the first thing that gets blamed. The landlord is charging too much. The centre isn’t generating the foot traffic that was promised. The deal that looked reasonable three years ago now feels impossible.

Sometimes those complaints are fair. But more often, the rent problem was created the day the lease was signed — by the retailer, not the landlord.

A rent problem started the day you signed the lease

This video unpacks that hard truth.

Signing a retail lease under pressure is one of the most common and costly mistakes in small business retail. It happens two ways. The first is optimism — a retailer projects the sales they hope to achieve rather than the sales they can reasonably expect, decides the rent is workable on those numbers, and commits. The second is FOMO. A good site comes up, there’s competition for it, and the fear of missing out pushes them to sign before they’ve done the work.

Neither is a business strategy. Both create the same outcome: a cost base the business can’t sustain.

The lease you sign determines your occupancy cost for years. It determines how much revenue you need to generate just to cover the floor you’re standing on. Get that number wrong at the start and you spend the life of the lease trying to catch up.

Before you sign anything — whether you’re starting fresh, expanding, or moving — stop. Get independent advice from someone with no stake in the deal going ahead. Map out a strict budget based on conservative trading figures, not optimistic ones. Understand what the landlord can and can’t control, and know the difference between a shopping centre lease and a high street lease before you commit to either.

Shopping centre leases come with restrictions that high street locations don’t. Trading hours, fit-out requirements, centre levies, exclusivity clauses — these affect your operating costs and your flexibility in ways that aren’t always obvious from the headline rent figure.

The numbers have to work on paper before they can work in practice. If they don’t stack up in a spreadsheet, they won’t stack up in a shop.

newsXpress works with members on lease negotiations and landlord issues. I’ve seen what goes wrong and we know what to look for. But this can only help if you seek help before you’ve signed, not after. Once the lease is executed, the options narrow fast.

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retail leases

Be Careful What You Buy Right Now

I want to say something plainly to newsagents who are buying new ranges over the coming weeks, whether at trade shows or through rep visits.

Some suppliers in this channel have not caught up with what is happening. They are pitching stock sourced at last year’s prices. That stock is arriving in Australia with this year’s freight costs baked in. The margin you think you are buying is not the margin you will actually get.

FOMO is the oldest sales tool there is. A rep will tell you this range is selling hard in other stores, that you will miss the season if you do not order now. Some of that will be true. Most of it cannot be checked in the room, which is the point.

Ask for evidence before you commit. Which stores are performing with this product? What does the sell-through data look like? What happens if it sits on your shelf? Vague answers mean the pitch is not ready to become a purchase order.

Here is something worth remembering: every sales person who walks into your store has a target. Your order helps them hit it. That is their interest in the transaction. Whether the product sells through in your store is entirely your problem once the invoice is signed.

Freight costs have shifted significantly. Products sourced offshore last year are landing now at higher costs. Some suppliers have absorbed that. Others have passed it on quietly through margin compression or reduced pack values. You will not know which category you are dealing with until after the sell-through.

Buy tight. Buy what your customers are already asking for. Buy what you are confident will sell within sixty days. Do not buy on a rep’s enthusiasm, on manufactured urgency, or on the hope that your store will perform the way another store did.

Your cash flow runs your business. Guard it.


Mark Fletcher founded newsagency software company Tower Systems and is the CEO of newsXpress, a marketing group serving innovative independent retailers, including newsagents, who continuously evolve their businesses to be enjoyable, relevant and successful. You can reach him on mark@newsxpress.com.au or 0418 321 338.

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Newsagent suppliers