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newsagency management

Strong sales in March 2025 in the newsagency compared to March 2024

In 0ur suburban Melbourne newsagency, March 2025 was a good month, up on 2024 and some terrific results for previously challenged categories.

But first, some context: this is a high street shop in Malvern, Victoria. It does not sell lotteries, candy at the counter, tobacco or any convenience lines. When I bought the business three years ago it was traditional, without gifts, toys or anything outside of papers, magazines, cards, stationery and transport tickets.

Overall sales in March 2025 over 2024 were up 2%. Gift revenue is up 100%. Toy revenue is up 70%.

Here are the surprises: magazine unit sales (we never compare revenue) were up 4% (2,569 magazines sold in the month) and newspaper unit sales were only down 3% (a third of the national trend) to 2,937 units sold. These results are despite us further educing magazine space and placing newspapers in a lower cost space further into the business.

The high value growth in the business is coming from good margin products achieving more than 50% gross profit. This is what I like to see in a transitioning newsagency, a shift in gross profit contribution from low GP categories into high GP categories.

In the business a conscious decision has been made to focus on toys. The close to $4,000 in toy revenue in the month shows this focus paying off.

I am writing this at 6:25am on Tuesday April 1. We have now reviewed March and made some decisions for April and beyond. The analysis time was under ten minutes and decisions quickly flowed from that. I mention this to remind folks here that there is little to be gained from overthinking decisions you make about your shop.

The focus is simple, do more of what is working and less of what is not working. As soon as something that is working shows that it is not working, retreat. Oh, and always have ideas ready for when space and capital are available to make a new move.

I need to mention stationery. Sales were down 20%, by $1,500.  What we have found in this business over the last three years is that stationery revenue is unpredictable. Of I do a 3 or 6 month year-on-year comparison, it’s up nicely. Then, as we saw in March, there are odd months in which we see a drop. In this situation we take a quick deeper look at stationery. What hurt us in March is that we completely moved the location of stationery. The move cost sales. In the latter part of the month we see the move paying off.

In this moment in time where news outlets and commentators are yelling about the cost of living and talking down retail and focussing on store closures, there are businesses doing well. 2% growth in March is good for our small business. I’d note that for this analysis I am only looking at in-store purchases and not online.

I know from others I have talked with there is plenty of good news in Aussie newsagency businesses.

Take a look at your March 2025 sales versus 2024. Look for opportunities. I am sure there will be plenty.  For reference, the report I used for the above data is the Monthly Sales Comparison Report in the Tower Systems newsagency software.

If I can help, please reach out: 0418 321 338 or mark@newsxpress.com.au.

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Newsagency management

Local retail done well: The Potting Shed by Carlisle

I was in orange County, California, a few days ago and happened see The Potting Shed by Carlisle. I’d never heard of the shop before and was drawn. It looked appealing. Anyway, I soon found myself in an excellent local retail business.

Takeaways for newsagents from what I saw are: playing outside your shingle is a smart move, upcycling everyday items for product placement and display is smart, not collecting all products from a category in one space is good and working with local makers to provide tastings and viewings reinforces your localness.

While The Potting Shed by Carlisle is a garden centre, it is a type of local retail business that any newsagency could evolve into. Visiting was a reminder that we should not restrict ourselves by what people assume about our ‘type’ of business.

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retail

If your newsagency is like most, 20% of the stock you have is dead

It takes less than a minute to see the value of dead stock in your newsagency. Your newsagency software can give you the number and, if you want, list the items that are not selling and have not sold in six months or more.

In the Tower Systems newsagency software the insights dashboard has the dead stock data ready for you without you having to run a report.

Too many newsagents say dead stock is not an issue for them when it is an issue. Too many newsagents prefer to live in ignorance than know their real situation. These same newsagents will desperately want to deal with their dead stock issue when they come to sell their business because plenty of buyers will not buy dead stock if they are smart.

Here’s my challenge today: find out the value of dead stock in your business. My advice is if you have not sold any of an item in six months, it’s dead.

Get your number and then resolve to cut this. As a benchmark, dead stock should make up less than 5% of your total inventory investment. I think the best goal is 3%.

So, what’s the value of dead stock in your newsagency?

Here is how we quit stock in retail businesses we operate:

  1. Set a deadline. We’d suggest two weeks for quitting a product or range of products.
  2. Set your initial price. The discount must be compelling. We’d suggest 50% off. A smaller discount in this marketplace will not get noticed. Think about your discount words: in some areas, HALF PRICE works better than 50% OFF. Sometimes, 2 FOR 1 can be even more effective. A $$ price can work better – for example a dump bin with everything priced at $1. People then don’t have to work anything out.
  3. Move the product to a high traffic location. Display it as a line you are quitting – in a dump bin or on a table. This is not a time for pretty displays.
  4. Put up a sign that is either black on white or white on read. Nothing fancy.
  5. Adjust your price. If sales are not strong enough, go harder with your discount.
  6. Give it away. If the products are not selling, consider giving the stock away to a local charity.
  7. Keep track of time. If you decide to be out of the stock within two weeks, stick to that and make it happen with your pricing and placement decisions.
  8. Use the bin. If you can’t sell the item and you can’t give it away, use the bin.
  9. An alternative: If you have a large amount of stock to quit, consider hiring a local hall and running an off site sale.

Quitting stock takes strength and commitment. We urge you to do it to keep your business fresh. Product not selling gives shoppers a bad impression of your business.

This all starts with you knowing the value of your dead stock.

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Newsagency management

The art of the deal: negotiating the sale of your newsagency in 2025

Never sell your business for a price unacceptable for you.

I have seen newsagents sell recently for a price considerably lower than they wanted and then in the lead up to settlement lash out at others in the channel, not about the price but on other things because of the anger they have at selling for the low price.

The price you sell your business is the price you agree to sell your business for.

If you are unhappy with the price, you can say no.

If you are desperate to get out of the business and have only one party interested and they have given you a very low price, it is 100% up to you whether you accept the low price or not.

It’s okay to be unhappy with the price you achieve, every business seller wants more, it’s natural. It is another thing altogether to be so angry about the price that it harms relationships and fuels poor mental health for you.

The transaction of selling your business is one you control. Sell for a price acceptable to you, and once you have signed the agreement, stop looking back at the price, stop allowing negative thoughts to fuel your behaviour as doing so is a road to much harm.

Beware: there are buyers in the market today who present as separate buyers yet who are working together to drive down the price of businesses they target. I have seen this happen and the vendor agree on a price way below what they wanted because they saw potential purchasers withdraw when, in fact, those potential purchasers are part of the group that purchased the business. Have your wits about you.

Set your price at a fair level, a price supported by the performance of the business. Be sure as to whether you would negotiate on the price. Be certain of your reasoning. Be clear in your communication with buyers about the price. Understand the consequences of saying no.

To get the best price for your business ensure it is as profitable as it can be. Every decision you make every day should support this goal. Also, ensure your business is easy to run. It has to look appealing. An appealing business will attract more interest. The challenge is that what appeals to one party may not appeal to another.

Never sell your business for a price unacceptable for you.

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Selling your newsagency

Trump tariff moves starting to impact prices in Australia

I have been contacted by two suppliers in the last few days with notice that their prices are increasing as a result of tariffs imposed y the Trump administration.

Despite the claims by Trump, tariffs are paid by the importer, who passes them on in a higher cost of goods. One supplier has advised there will be price increases they are yet to calculate while another US based supplier has written with details on an increase to apply from April 1.

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Given the routes some goods go through, priced paid in Australia by some suppliers will increase. While some suppliers will re-route goods to avoid the US imposed tariff, for others this will be a challenge.

The reality is that the tariff moves by the Trump administration are having knock-on affects on manufacturing around the world, leading to significant supply chain disruption.

The Trump tariff move has been made, according to him, to stimulate manufacturing in the US. For plenty of these goods Americans will need to be happy paying significantly higher costs due to higher local manufacturing costs if manufacturing is moved to the US for even the log wages paid in the US are considerably higher than in China, for example. Some US suppliers have noted already, the tariffs are lower in cost than US based manufacturing.

Plenty of economists have explained the folly of imposing tariffs, that the additional cost is borne by US consumers and not the exporting country.

A consequence of the tariff move is more people becoming aware of where what they buy is manufactured. You only need to see some of the news out of Canada in the last couple of weeks to see the extent of the own-goal by the US. I think there is good opportunity here for a more nuanced buy local approach.

While the current federal government in Australia has said it will not impose tariffs on the US in retaliation, trade into our country is already caught up in the US moves. It’s messy and expensive.

In my own case we are making alternative arrangements in at least one instance.

The situation is fluid as we have seen in recent weeks. None of this helps with business planning.

Ugh.

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Newsagency management

Quitting MYKI in the newsagency, another agency line

At my Malvern (VIC) newsagency we advised customers earlier this week that we are quitting offering MYKI public transport ticket recharge services.

We will stop offering all MYKI services including card top-up from the end of March.

For years, offering MYKI services has been loss making, costing us more in time than the government pays.

Most MYKI customers don’t buy anything else, making it hard to justify the service.

We’re a business and need to pay our staff as well as rent and other overheads. MYKI is not commercially viable for us.

We understand this will be disappointing.

By letting you know now you have time to consider other locations for your MYKI services.

Thank you.

Your newsXpress Malvern crew.

This is the only agency service we offer at the business. They were doing it when I bought the business a few years ago and we kept it on so as to not disrupt the relationship with customers, just as we have remained committed to the $400K a year on magazine sales.

While MYKI top-ups offer good shopper traffic, it’s unprofitable traffic. Commission is small and 80% of MYKI customers do the top up and nothing else. Of those who purchase something else with a MYKI top-up, for most it is a newspaper, another small margin product (12%).

A review of gross profit contribution versus labour cost made the decision appropriate. It was made even easier by the decision, finally, by the government that public transport users will be able to use their credit card to tap on and off from early 2026. In the meantime, our MYKI customers have a train station where they can top up a few minutes from out shop.

It will be good to be finally done with this last agency line we have. MYKI customers tend to want to tell us their public transport challenges. They also expect us to resolve issues they have with MYKI and no amount of telling them we are not the company by MYKI time is spend being polite to them.

At this newsagency and elsewhere we are not chasing shopper traffic. While good shopper traffic can make you feel busy, it, too often, does not sufficiently support profitability. We are focussed on efficient business profitability.

Selling high ticket price high margin lines for which the business is known and sought out is more valuable than these micro margin agency lines.

I’ll take being profitable over shop business every time.

In considering all of this we have to let go of the shopper expectation of the shingle. Aussie newsagents can sell anything. Being bound by the shingle in 2025 is unprofitable.

The reaction to our MYKI decision has been one of disappointment by customers. They are grateful for the advanced notice and our convcersations around how unprofitable offering the service is.

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Newsagency management

The 10,000th blog post

While I’m not a big milestone person I couldn’t let this 10,000th blog post pass without comment.

What started on January 27, 2005 with a tentative first post has evolved considerably over seven years, 10,000 blog posts and 27,180 comments.

I didn’t really have a plan when I started the blog other than to write occasionally about life in my newsagency.  Within the first few months that changed as I realised I could use the blog to write about issues beyond my own business,  issues affecting the newsagency channel more widely.

I have learnt plenty along the way – from the practical of writing for public consumption to learning to be more accepting of alternative views to mine.

I think that my voice has changed as a result of blogging. I think that my other writing, away from this place, has improved.

I am proud of the blog being a record of some of the challenges (and opportunities embedded in these challenges) faced by newsagents, those who work in our businesses and those who work with our businesses.

I am pleased to have been able to use the blog to document appalling treatment by some of newsagents.

For what it’s worth, I think the most important issues I have written about are:

  1. Australia Post and the economic harm the government owned post offices continue to wreak against newsagents. Both sides of politics are to blame for this.
  2. The failure of successive governments, the ACCC and suppliers to be fair in their treatment of newsagents through deregulation. Today’s print media distribution model disadvantages newsagents while giving commercial advantages to our competitors.
  3. The failure of magazine distributors to provide a model which is fair. They hold us accountable for the financial liability yet do not provide reasonable business levers with which to manage that liability.
  4. The disruption of print media and the impact this will have on the traditional newsagency business model … and the opportunity for financially rewarding change.
  5. The failure of many newsagents to manage their businesses for day to day profit. Too many newsagents expect their pay day when they sell and do not realise that their pay day is today, tomorrow and next week … and that this determines what they will receive when they sell.
  6. The failure of the leadership of the newsagency channel: in 1999 to lead through deregulation; and,  in the mid 2000s to put the needs of newsagents ahead of their own ego and interests.
  7. The day to day … sometimes mundane stuff about hiring and firing people, customer theft, employee theft, how we did things, why we did things.  These narrow focus topics often led to some wonderful comments which added tremendous value to what I wrote.

I smile when a supplier contacts me saying that they rarely read the blog but have been told about a post relating to them … yeah. I know that posts and comments are being noticed when people complain about the blog or me in an ill-informed or derogatory manner.

This is a place of conversation. Everyone is welcome to join in. If I am wrong, tell me.  If you want to apologise, do so.

In terms of actual achievements, that is for others to judge.

We go into 2012 with some good progress having been made in 2011.   Morrison Media, Universal Magazines, Express Media Group (EMG) and Pacific Magazines are closer to newsagents in part as a result of engagement here, showing that publishers follow posts and comments and respond in pursuit of a more valuable relationship.

I don’t have a plan for the future of the blog, never have. I’ll write about that which I want to write about … to reflect the newsagency narrative and to help and represent newsagents.

I care passionately about the channel and its place in Australian society. What we have is unique, important and valuable. It is also vulnerable. We all in this channel need to work hard to combat our vulnerabilities and to play to our strengths.

To the visitors, 1,100+ every day, and to the commenters, responsible for 27,000+ published comments, thank you for being part of this thing.

Let the blogging continue…

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